Rose Sloat's Books

The Constant Customer

Keep Them Coming Back Again and Again and Again ...

By: Darryl S. Doane,Rose Sloat,Rose D. Sloat

Write a review Read reviews Take a Quiz Solve Book Puzzle

The Constant Customer

Keep Them Coming Back Again and Again and Again ...

By: Darryl S. Doane,Rose Sloat,Rose D. Sloat

These are trying times. The economy has created an environment that forces customers to make more decisions, be more selective and cut back on items they may not have given a second thought to only a year ago. How can you ensure your company survives and thrives? The Constant Customer has the answer. It lays out the necessary guidelines to establishing the proper environment for the constant customer who comes back again and again and again. This book contains guidelines, suggestions, insights and actions to help you. It also offers actions to be taken immediately including always taking care of your customer, getting to know your customers business as well as you know your own, establishing trust, willingly educating your customers on your business, surprising your customers daily with your service and dealing with service problems and issues immediately. Obtaining the constant customer is not a spectator sport it involves a total immersion and complete involvement. The Constant Customer will instill in you a devotion to these ideas and to creating an environment in which they can flourish.

Average ratings

N/A

Write a review

Solve jigsaw puzzle

Age

Page Count

109

Publisher

Human Resource Development

Published Date

ISBN 10

1599961636

ISBN 13

9781599961637

Stories They Will Remember

By: Rose D. Sloat,Darryl S. Doane

Write a review Read reviews Take a Quiz Solve Book Puzzle

Stories They Will Remember

By: Rose D. Sloat,Darryl S. Doane

Have you ever needed just the right story to drive home your message in a speech, presentation, training session or meeting? Then this book is for you. Stories They Will Remember contains a collection of 40 powerful stories gathered by training and development specialists. Rose Sloat and Darryl Doane over 30 years of personal and professional experiences. It is written for trainers, consultants, motivational speakers, CEOs, department heads, supervisors, managers, teachersOCoanyone who wants to connect with audiences and leave a lasting impression. Storytelling is a recognized and established tool to build recognition and ownership of OC what is rightOCO within an organizationOC increase the cohesiveness of teamsOC and touch the hearts of others. Yet many professionals donOCOt take full advantage of storytelling because they are unsure how to tell the right storyOCoat the right time. In this practical book, the authors discuss each story and its various applications to help make it easy for you to select the best story for your situation. They also include guidelines for developing your own personal stories. Each of the sections is organized as follows: ApplicationsOCosuggestions for using the story, including three key applications; The actual story; Other insightsOCoquestions, comments, ideas and food for thought designed to spur your creativity as you apply the story

Average ratings

N/A

Write a review

Solve jigsaw puzzle

Age

Page Count

181

Publisher

Human Resource Development

Published Date

ISBN 10

0874258707

ISBN 13

9780874258707

Excuses, Excuses, Excuses --

For Not Delivering Excellent Customer Service - and what Should Happen!

By: Darryl S. Doane,Rose D. Sloat

Write a review Read reviews Take a Quiz Solve Book Puzzle

Excuses, Excuses, Excuses --

For Not Delivering Excellent Customer Service - and what Should Happen!

By: Darryl S. Doane,Rose D. Sloat

This book is about everyday excuses we hear for not giving excellent customer service and how to shoot those excuses down"--Page 1.

Average ratings

N/A

Write a review

Solve jigsaw puzzle

Age

Page Count

130

Publisher

Human Resource Development

Published Date

ISBN 10

0874256143

ISBN 13

9780874256147

50 Activities for Achieving Excellent Customer Service

By: Darryl S. Doane,Rose D. Sloat

Write a review Read reviews Take a Quiz Solve Book Puzzle

50 Activities for Achieving Excellent Customer Service

By: Darryl S. Doane,Rose D. Sloat

Increase the creativity and skill level of customer service representatives, demonstrate what excellent customer service is, provide insights and practice to improve customer service, develop your own organization's bank of customer service learning situations.

Average ratings

N/A

Write a review

Solve jigsaw puzzle

Age

Page Count

274

Publisher

Human Resource Development

Published Date

ISBN 10

0874257379

ISBN 13

9780874257373

Mariano Guadalupe Vallejo

Life in Spanish, Mexican, and American California

By: Rose Marie Beebe,Robert M. Senkewicz

Write a review Read reviews Take a Quiz Solve Book Puzzle

Mariano Guadalupe Vallejo

Life in Spanish, Mexican, and American California

By: Rose Marie Beebe,Robert M. Senkewicz

Mariano Guadalupe Vallejo (1807–90) grew up in Spanish California, became a leading military and political figure in Mexican California, and participated in some of the founding events of U.S. California. In 1874–75, Vallejo, working with historian and publisher Hubert Howe Bancroft, composed a five-volume history of Alta California—a monumental work that would be the most complete eyewitness account of California before the gold rush. But Bancroft shelved the work, and it has lain in the archives until its recent publication as Recuerdos: Historical and Personal Remembrances Relating to Alta California, 1769–1849, translated and edited by Rose Marie Beebe and Robert M. Senkewicz. In Mariano Guadalupe Vallejo: Life in Spanish, Mexican, and American California, Beebe and Senkewicz not only illuminate Vallejo’s life and history but also examine the broader experience of the nineteenth-century Californio community. In eight essays, the authors consider Spanish and Mexican rule in California, mission secularization, the rise of rancho culture, and the conflicts between settlers and Indigenous Californians, especially in the post-mission era. Vallejo was uniquely positioned to provide insight into early California’s foundation, and as a defender of culture and education among Mexican Californians, he also offered a rare perspective on the cultural life of the Mexican American community. In their final chapter, Beebe and Senkewicz include a significant portion of the correspondence between Vallejo and his wife, Francisca Benicia, for what it reveals about the effects of the American conquest on family and gender roles. A long-overdue in-depth look at one of the preeminent Mexican Americans in nineteenth-century California, Mariano Guadalupe Vallejo also provides an unprecedented view of the Mexican American experience during that transformative era.

Average ratings

N/A

Write a review

Solve jigsaw puzzle

Age

Page Count

438

Publisher

University of Oklahoma Press

Published Date

ISBN 10

0806192615

ISBN 13

9780806192611

Meeting the Challenge

Innovative Feminist Pedagogies in Action

By: Ellen Rose

Write a review Read reviews Take a Quiz Solve Book Puzzle

Meeting the Challenge

Innovative Feminist Pedagogies in Action

By: Ellen Rose

This collection demonstrates how feminist pedagogy can be implemented in a variety of institutional and disciplinary settings. Unlike most of the current literature, it provides a vast array of examples of feminist pedagogy in action. It suggests practical ways of creating classroom environments open to feminist and anti-racist teaching, way feminists at universities can intervene in community programs and how to apply feminist pedagogy to new challenges such as distance education, cyberspace, fiscal constraints, and the changing political climate. Meeting the Challenge also looks to other nations for examples of how to successfully implement feminist pedagogy.

Average ratings

N/A

Write a review

Solve jigsaw puzzle

Age

Page Count

378

Publisher

Routledge

Published Date

ISBN 10

1136770631

ISBN 13

9781136770630

Vietnam War Medal of Honor 6x9 Color

By: David Rose

Write a review Read reviews Take a Quiz Solve Book Puzzle

Vietnam War Medal of Honor 6x9 Color

By: David Rose

A poetic description of the actions of the Medal of Honor recipients from the Vietnam War.

Average ratings

N/A

Write a review

Solve jigsaw puzzle

Age

Page Count

136

Publisher

Lulu.com

Published Date

ISBN 10

1312931884

ISBN 13

9781312931886

Exploring the Western Mountains

By: Rose Blue,Corinne J. Naden

Write a review Read reviews Take a Quiz Solve Book Puzzle

Exploring the Western Mountains

By: Rose Blue,Corinne J. Naden

Presents a short history of the western mountain regions of the United States and Canada and the early explorers responsible for mapping and charting the wilderness including surveyors, fur trappers and Indian fighters, and settlers.

Average ratings

N/A

Write a review

Solve jigsaw puzzle

Age

Page Count

Publisher

Capstone Classroom

Published Date

ISBN 10

1410906760

ISBN 13

9781410906762

Weather Channel presents El Niño! and La Niña

By: Sally Rose

Write a review Read reviews Take a Quiz Solve Book Puzzle

Weather Channel presents El Niño! and La Niña

By: Sally Rose

Essential reading for the weather-wise with exciting information and tips in full-color photography. Identifies the causes of the phenomena known as El Nio and La Nia, the differences between them, and why each causes such weather extremes.

Average ratings

N/A

Write a review

Solve jigsaw puzzle

Age

Page Count

Published Date

ISBN 10

0689820151

ISBN 13

9780689820151

Stories They Will Remember

By: Rose D. Sloat,Darryl S. Doane

Write a review Read reviews Take a Quiz Solve Book Puzzle

Stories They Will Remember

By: Rose D. Sloat,Darryl S. Doane

Average ratings

N/A

Write a review

Solve jigsaw puzzle

Age

Page Count

181

Publisher

Human Resource Development

Published Date

ISBN 10

0874258707

ISBN 13

9780874258707

Excuses, Excuses, Excuses --

For Not Delivering Excellent Customer Service - and what Should Happen!

By: Darryl S. Doane,Rose D. Sloat

Write a review Read reviews Take a Quiz Solve Book Puzzle

Excuses, Excuses, Excuses --

For Not Delivering Excellent Customer Service - and what Should Happen!

By: Darryl S. Doane,Rose D. Sloat

This book is about everyday excuses we hear for not giving excellent customer service and how to shoot those excuses down"--Page 1.

Average ratings

N/A

Write a review

Solve jigsaw puzzle

Age

Page Count

130

Publisher

Human Resource Development

Published Date

ISBN 10

0874256143

ISBN 13

9780874256147

The Customer Service Activity Book

50 Activities for Inspiring Exceptional Service

By: Darryl S. Doane,Rose D. Sloat

Write a review Read reviews Take a Quiz Solve Book Puzzle

The Customer Service Activity Book

50 Activities for Inspiring Exceptional Service

By: Darryl S. Doane,Rose D. Sloat

From seasoned veterans to first-timers, any instructor, trainer, manager, consultant, or coach charged with improving customer service will find The Customer Service Activity Book a powerful resource. The activities can easily be used as a complete customer service training program or customized and used individually to address areas of concern. The Customer Service Activity Book presents an array of dynamic and engaging activities that: * Reinforce what good customer service is -- and is not * Demonstrate how to work together most constructively and efficiently * Prove the value and the importance of ""sharing the load"" * Show how to increase productivity and performance while enhancing relationships with customers Assembling 20 years of sales and customer service experiences in a wide variety of industries, The Customer Service Activity Book is a treasure trove of exercises for enhancing the quality of any customer service training program.

Average ratings

N/A

Write a review

Solve jigsaw puzzle

Age

Page Count

304

Publisher

AMACOM/American Management Association

Published Date

ISBN 10

0814433359

ISBN 13

9780814433355

Book's by Rose Sloat

The Constant Customer

The Constant Customer

Stories They Will Remember

Stories They Will Remember

Excuses, Excuses, Excuses --

Excuses, Excuses, Excuses --

50 Activities for Achieving Excellent Customer Service

50 Activities for Achieving Excellent Customer Service

Mariano Guadalupe Vallejo

Mariano Guadalupe Vallejo

Meeting the Challenge

Meeting the Challenge

Vietnam War Medal of Honor 6x9 Color

Vietnam War Medal of Honor 6x9 Color

Exploring the Western Mountains

Exploring the Western Mountains

Weather Channel presents El Niño! and La Niña

Weather Channel presents El Niño! and La Niña

Stories They Will Remember

Stories They Will Remember

Excuses, Excuses, Excuses --

Excuses, Excuses, Excuses --

The Customer Service Activity Book

The Customer Service Activity Book

Username

Password

Username

Password

Password again

Birthday

Email