Exploring a variety of methods for improving the economic performance of organizations, this multidisciplinary text covers macro- and micro-perspectives while considering strategic planning, systematic process analysis, leadership studies, group dynamics, and human motivation theories. It highlights "quality of relationships" as a guiding principle within the framework of public administration and stresses customer, client, and stakeholder satisfaction. With over 1000 literature references, tables, drawings, and equations, and appendices of laws and regulations, the book responds to the mandate for high performance and increased productivity.
Starting from the premise that management of human resources is critical to successful implementation of government programs, the authors give aspiring managers the tools they need to effectively manage employees, and thus achieve their agency's goals. This Second Edition incorporates changes brought about by recent attempts to streamline operations at all levels of government, and covers the impact of technology on government employment.
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