Ronald J. Recardo's Books

Leading and Implementing Business Change Management

Making Change Stick in the Contemporary Organization

By: David J. Jones,Ronald J. Recardo

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Leading and Implementing Business Change Management

Making Change Stick in the Contemporary Organization

By: David J. Jones,Ronald J. Recardo

Being change capable is the "new normal" for today’s growth-minded organizations. The "do more with less" strategies of the past are no longer effective in preparing organizations to meet the increasing challenges for growth, competitiveness and innovation required of them in this new era. Business change challenges including customer and market shifts, legal and regulatory requirements, strategic redirection, acquisitions, strategic partnerships, and cultural transformation are demanding that organizations effectively and efficiently manage change across multiple dimensions. To reach this level of change capability, organizations must adopt an integrated, balanced and customized approach to change management. Change management is addressed from the unique perspective of both its foundational concepts as well as practical application. Using an integrated, scalable and flexible framework, this book provides tools which can be readily customized and applied to initiatives across or within stages of the business change management lifecycle, from assessing the need for change, through planning the change initiative, designing a balanced change solution which integrates the people, process, and project management elements, through deploying and institutionalizing the change. Common risks associated with failed or stalled change initiatives are presented with best practices and key topics associated with change management are explored and illustrated through real-life case studies. Aimed at both the professionals within organizations and post graduate students and researchers within business strategy, organizational behaviour and change management disciplines, this book will provide a conceptual understanding of change management and a roadmap with a supporting toolbox for leading and implementing change that sticks.

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Page Count

304

Publisher

Routledge

Published Date

ISBN 10

1135106215

ISBN 13

9781135106218

Teams

By: Ronald Recardo,Charles A Mention Iii,Jennifer Jolly,David Wade

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Teams

By: Ronald Recardo,Charles A Mention Iii,Jennifer Jolly,David Wade

Is team-based management best for your business? Will it help your organization meet the challenges of the twenty-first century to cut production costs, increase quality and service, and compete in the global economy? his practical, immensely informative book will help you make that decision. Teams tells you: When to use teams and when not to use them. What conditions must exist for teams to be successful. Which teams are appropriate for a particular situation. How to develop teams to meet the specific needs of your organization.

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Page Count

296

Publisher

Routledge

Published Date

ISBN 10

113636000X

ISBN 13

9781136360008

Organization Design

A Practical Methodology and Toolkit

By: Ronald J. Recardo,Recardo Ronald

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Organization Design

A Practical Methodology and Toolkit

By: Ronald J. Recardo,Recardo Ronald

Faced with the challenge of developing effective customer service training? Not sure where to start? Whether you are a novice at the customer service game or an experienced facilitator, this book will make the development process fun and a whole lot easier. How to Get Customers Swearing by You, Not at You is an invaluable source of customer service material, tips and ideas all geared toward keeping the customers you worked so hard to get. The book is highly readable, the suggestions are easily adapted and the information is serious, yet presented in a lighthearted manner. Step by step, the Telephone Doctor walks you through the process of creating a formal customer service training program. Topics include barriers to training, management involvement, content, budgets and costs, icebreakers, workbooks, role playing, lecturing, questions, problem attendees, classroom evaluations, testing and more. Throughout the book, the author offers short commentaries on aspects of training and customer service that will help you look at the subject in a fresh, new light. How to Get Customers Swearing by You, Not at You covers a lot of ground. But it is all common sense and will empower you to create your own customer service training program and make it as basic or elaborate as you wish.

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Page Count

144

Publisher

Human Resource Development

Published Date

ISBN 10

1599961520

ISBN 13

9781599961521

Corporate Performance Management

How to Build a Better Organization Through Measurement-driven Strategic Alignment

By: David Wade,Ronald J. Recardo

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Corporate Performance Management

How to Build a Better Organization Through Measurement-driven Strategic Alignment

By: David Wade,Ronald J. Recardo

Noted authors Wade and Recardo show companies how to craft a strategic focus and create sound business strategy by using a unique and pragmatic performance-measurement system. Concepts in the book are illustrated by real world case studies. It provides tools and techniques to show how to apply the concepts within an organization.

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Page Count

188

Publisher

Routledge

Published Date

ISBN 10

087719386X

ISBN 13

9780877193869

Teams

Who Needs Them and Why?

By: Ronald J. Recardo

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Teams

Who Needs Them and Why?

By: Ronald J. Recardo

This is your toolkit. A major portion of this book provides 14 Business Problem-Solving Tools - from flow charting to spider diagrams; 8 Team Assessment Instruments - from the team readiness questionnaire to post-project team evaluation; and 7 Team Effectiveness Interventions - from the communication map to meeting planning worksheets. This book reveals how to select, design, and implement each type of team. You'll harness the power and understand the capabilities of problem-solving teams, task forces, cross-functional teams, and self-directed work teams. Be the manager who knows team planning. With Teams, you can successfully implement the right team for the right job.

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Age

Page Count

316

Publisher

Routledge

Published Date

ISBN 10

0884158527

ISBN 13

9780884158523

Book's by Ronald J. Recardo

Leading and Implementing Business Change Management

Leading and Implementing Business Change Management

Teams

Teams

Organization Design

Organization Design

Corporate Performance Management

Corporate Performance Management

Teams

Teams

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