In an era of rapidly shrinking resources, efficient utilization of public resources is of paramount importance. Health care, social services, education, law enforcement, and other fields have established their own standards against which program operations are assessed. National accrediting bodies have implemented systems of rigorous peer review to ensure the quality of program processes and outcomes. Nongovernmental organizations must demonstrate success in achieving their stated goals in order to sustain or expand program funding. In the 21st century, process (how programs are organized and how work is conducted) has become as important as outcomes in determining program effectiveness. Responding to these dynamic challenges, the authors utilize concrete case studies to immerse students in the techniques of program evaluation. They effectively examine systems theory, project planning, queuing theory, cost-benefit analysis, and organization processes (including standards-based program accreditation), providing practical examples in an easy-to-comprehend style. In addition, comprehensive discussions explain how process intervention is utilized to achieve program adaptations and strategic change. Like its highly regarded predecessors, the latest edition features evaluation exercises designed to facilitate student development of indicators and measures when dealing with real-world programs. An Instructors Manual provides solutions to the case studies in the appendix of the text, further clarifying the program planning and evaluation process.
Human knowledge about organizing and leading complex collectives reaches back thousands of years. When Jethro advised his son-in-law, Moses, to resist micromanaging, to lead by example, and to delegate authority to persons of integrity, he articulated some of the earliest recorded organizational recommendations. This engaging book taps into the wisdom of the ages to illuminate modern approaches to leadership. Leadership through the Ages examines intrinsic leadership; that is, how to build leadership skills and how to apply them. It is based on the premise that leaders are not born knowing how to lead. Rather, skill sets can be learned and sharpened, while styles of communication and interaction can be cultivated. Sylvias presentation is liberally sprinkled with sage advice and examples from the best of Eastern and Western traditions, from Confucius and Sun Tzu to Cardinal Richelieu, Napolon, and Lincoln. To these are added modern theories of leadership illustrated with compelling cases from the real world.
MediaWriting is an introductory, hands-on textbook for students preparing to write in the current multimedia environment. Rather than just talk about the differences among the styles of print, broadcast, and public relations, MediaWriting sythensizes and integrates them, while weaving in basic principles of Internet writing and social media reporting. Complete with real-world examples, practical writing exercises, and tips and information for entering into the profession, MediaWriting continues to give students the tools they need to become a successful media writer. The new edition has been extensively rewritten to reflect the dynamic nature of the profession, paying significant attention to how the Internet and social media have become essential communication tools for print and broadcast journalists, and public relations professionals. Further updates and features include: Increased attention to computer-assisted reporting, the preparation of online copy, and social media applications Two new chapters on lead writing and new new media A separate chapter focused solely on ethics Explanatory "how to" boxes that help students understand and retain main themes Illustrative "It Happened to Me" vignettes from the authors’ professional experiences Discussion questions and exercises at the end of every chapter Suggested readings that highlight biographies, books, and websites that expand the scope and definition of professionalism In addition to new multimedia elements, the fourth edition’s companion website features enhanced resources for both students and instructors, including chapter overviews, writing tips, a test bank, sample critiques, and a sample syllabus.
Starting from the premise that management of human resources is critical to successful implementation of government programs, the authors give aspiring managers the tools they need to effectively manage employees, and thus achieve their agency's goals. This Second Edition incorporates changes brought about by recent attempts to streamline operations at all levels of government, and covers the impact of technology on government employment.
Appropriate for a one-term or two-term course in business law or combination business law and legal environment course in both quarter and semester programs found in business, accounting, business law, commercial law, management, finance, or similar departments at both four-year and two-year schools.
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