Charlie Maffick, the newest DJ at WYUM, a tiny radio station in Pomerania, is interested in meeting Tinkerbell, the devoted fan who calls every night with record requests
Create a service advantage with the help of customer service guru Ron Zemke. In practical, easy-to-follow steps, learn trusted techniques and positive approaches that will inspire you to believe in the value of customer care and give you the skills and style to deliver it. This book takes these winning concepts to a new level with interactive features that enable you to turn the Knock Your Socks Off Service advantage to a competitive advantage in your own workplace. You will learn how to: ¿ See things from the customer¿s point of view ¿ Meet customer expectations and satisfy their needs ¿ Create a memorable experience for the customer ¿ Become easy to do business with ¿ Determine the right time to bend or break the rules ¿ Become a fantastic fixer and powerful problem-solver ¿ Cope effectively with "customers from hell" ¿ Avoid the ten deadly sins of customer service ¿ Formulate smart answers to tough customer questions
In many respects, lead in drinking water has become a forgotten problem, since the mid 1980s when a range of environmental controls were implemented to reduce exposure to lead. This is largely because the sampling protocols, that underpin regulatory controls, are mostly inadequate and have tended to under-estimate the amount of lead that can be present in drinking water (IWA, 2010). Optimisation of Corrosion Control for Lead in Drinking Water Using Computational Modelling Techniques shows how compliance modelling has been used to very good effect in the optimisation of plumbosolvency control in the United Kingdom, particularly in the optimisation of orthophosphate dosing. Over 100 water supply systems have been modelled, involving 30% of the UK’s water companies. This “proof-of-concept” project has the overall objective of demonstrating that these modelling techniques could also be applicable to the circumstances of Canada and the United States, via three case studies. This report is the first in the Research Report Series published by the IWA Specialist Group on Metals and Related Substances in Drinking Water. Authors: Dr. C. R. Hayes and Dr. T. N. Croft Collaborators A. Campbell, City of Ottawa Water (CA) I. P. Douglas, City of Ottawa Water (CA) P. Gadoury, Providence Water (US) M. R. Schock, US Environmental Protection Agency (US)
Examines the life and career of the Civil War general and Ohio politician who became the nineteenth president of the United States. Includes Internet links to Web sites, source documents, and photographs related to Rutherford B. Hayes.
A respected equine vet and farrier have joined forces to produce this manual for trainee and working farriers. This fully updated new edition for 2022, starts with a brief history of farriery, then looks at the legalities of the job and how to control equines for trimming and shoeing. The authors describe the care and maintenance of the forge and farriery tools, as well as the anatomy and function of the horse, especially the lower limbs, the principles of foot balance, and the practice of shoeing. Shoe making, surgical shoes, lameness and shoeing are dealt with in detail, and the book is embellished with hundreds of specially taken photos, and explanatory line drawings.
Here, in one volume, are 10 of Mark Hayes' very best creative efforts. Sing Praise Project is an eclectic blend of serious anthems, popular Praise and Worship songs, and some of mark's signature foot-stomping, hand-clapping gospel hymns. Whether these gems are sung to the accompaniment of his colorful orchestral InstruTrax (32283) or whether you use the sometimes beautiful, sometimes stirring (and sometimes clever) keyboard accompaniments - the results will be the same: a fulfilling experience for presenters and recipients alike. No choral library should be without Mark Hayes' Sing Praise Project.
It has been more than sixty years since anyone called author Ron Gabriel "Sonny." The nickname was bestowed upon him back in Delaware, Ohio, and it carried through the 1940s and '50s. Back then, Sonny was a carefree kid who spent his days running around the neighborhood with his buddies, getting into the occasional scuffle and scrape. Six decades later, how things have changed. Sonny is the true account of a young man who lived out his days in the Midwest. Back then, there was no such thing as Little League; the kids made their own games instead, running and playing as they chose. As Sonny grew up, so did his interests. He bought his first car for forty dollars and nicknamed it "The Green Spleen." He met the love of his life and became a husband and father-and, eventually, a grandfather. Intended to entertain, amuse, and inform, Sonny offers a detailed recording of how the world once was, before the existence of cell phones and the Internet. Gabriel played witness to several events in history, but he also created his own history as a grandfather and an Ohio State fan. Take a step back to another time, when things were more innocent, people moved a bit slower, and young Sonny dreamed of an unknown future.
The Death of Meriwether Lewis And Other Plays Another brilliant collection of plays from Ron Larson, The Death of Meriwether Lewis and Other Plays includes three never before published works by the author: The Death of Meriwether Lewis, The Death of George Wythe, and Crowds and Madness: Patrick Henry and His Family. Following his critically acclaimed publication of A Tragedy At Hillsville, fans won't be disappointed with these historical plays which continue Larson's unique and vivid portrayal of the rich history of early Virginia and some of the larger-than-life personalities who helped to define it.
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