Every company wants to turn its customers into true and lifelong fans. In this book, Roman Becker and Gregor Daschmann, the discoverers of the Fan Principle and FANOMICS, demonstrate how this can be actually accomplished. They transfer the mechanisms of fan relationships from sports, music, and art to those between companies and customers. What turns a customer into a “fan” customer? How are these identified? And how can the Fan Rate be managed and even increased? This book provides answers to all these questions. Based on surveys and interviews with more than 100,000 respondents, it becomes clear that fans have the highest customer value and therefore contribute significantly to the economic success of a company. However, in order to win fan customers and increase these numbers, a complete rethinking of customer relationship management and a departure from the customary key performance indicators is necessary. Taking this path is extremely worthwhile. Fan customers have an emotional connection to their provider and form a new, reliable “currency” - both as direct buyers and as active ambassadors. This a must-read for all business decision-makers who want to improve the quality of their customer relationships, while saving money and achieving more than just short-term success. From the contents: - Definition of fan customers and what “emotional customer loyalty” means - Distinct value of the fan customer as a value-added partner and ambassador - FANOMICS as a management program in customer relationship management - Concrete suggestions for implementing FANOMICS - Best practices and illustrative examples of tops and flops from the business world
The present volume is a pioneering study of the development of Islamic traditions of learning in 20th century Zanzibar and the role of Muslim scholars in society and politics, based on extensive fieldwork and archival research in Zanzibar (2001-2007). The volume highlights the dynamics of Muslim traditions of reform in pre-colonial, colonial and post-colonial Zanzibar, focussing on the contribution of Sufi scholars (Qādiriyya, ʿAlawiyya) as well as Muslim reformers (modernists, activists, anṣār al-sunna) to Islamic education. It examines several types of Islamic schools (Qurʾānic schools, madāris and “Islamic institutes”) as well as the emergence of the discipline of “Islamic Religious Instruction” in colonial government schools. The volume argues that dynamics of cooperation between religious scholars and the British administration defined both form and content of Islamic education in the colonial period (1890-1963). The revolution of 1964 led to the marginalization of established traditions of Islamic education and encouraged the development of Muslim activist movements which have started to challenge state informed institutions of learning.
The present book is an introduction to the philosophy of mathematics. It asks philosophical questions concerning fundamental concepts, constructions and methods - this is done from the standpoint of mathematical research and teaching. It looks for answers both in mathematics and in the philosophy of mathematics from their beginnings till today. The reference point of the considerations is the introducing of the reals in the 19th century that marked an epochal turn in the foundations of mathematics. In the book problems connected with the concept of a number, with the infinity, the continuum and the infinitely small, with the applicability of mathematics as well as with sets, logic, provability and truth and with the axiomatic approach to mathematics are considered. In Chapter 6 the meaning of infinitesimals to mathematics and to the elements of analysis is presented. The authors of the present book are mathematicians. Their aim is to introduce mathematicians and teachers of mathematics as well as students into the philosophy of mathematics. The book is suitable also for professional philosophers as well as for students of philosophy, just because it approaches philosophy from the side of mathematics. The knowledge of mathematics needed to understand the text is elementary. Reports on historical conceptions. Thinking about today‘s mathematical doing and thinking. Recent developments. Based on the third, revised German edition. For mathematicians - students, teachers, researchers and lecturers - and readersinterested in mathematics and philosophy. Contents On the way to the reals On the history of the philosophy of mathematics On fundamental questions of the philosophy of mathematics Sets and set theories Axiomatic approach and logic Thinking and calculating infinitesimally – First nonstandard steps Retrospection
This collection in five volumes tries to realize the desideratum of a comprehensive interdisciplinary work on the manifold faces and images of Jesus in China, which unites the Sinological, mission-historical, theological, art-historical, and other aspects. The first three volumes (vols. L/1-3) contain articles and texts which discuss the faces and images of Jesus Christ from the Tang dynasty to the present time. In a separate volume (vol. L/4) follows an annotated bibliography of the Western and Chinese writings on Jesus Christ in China and a general index with glossary. The iconography, i.e., the attempts of the Western missionaries and the Chinese to portray Jesus in an artistic way, will be presented in the fifth volume of this collection (vol. L/5).
Litigation Services Handbook, Fourth Edition is referred to as the litigation bible. Its nearly 50 chapters read like a who's who in law and accounting. The handbook includes all aspects of litigation services, including current environments, the process itself, a wealth of cases, how to prove damages, and practical considerations of court appearances. The new edition has a heavy focus on fraud investigations and complying with Sarbanes-Oxley requirements.
TYPIX is a critical compilation of crystallographic data prepared by E. Parthé at the University of Geneva. It contains over 3200 compounds representative of the structure types found among inorganic compounds. This work contains condensed crystal chemical information about individual structure types as well as an extensive chapter on the crystal chemistry of particular structure families. The aim of the compilation is to clarify and classify published data for intermetallic and other inorganic structures (types found exclusively with halides or oxides are only included for a few special cases). It provides a tool for additional crystal chemical studies and the development of new materials.
For years, problems related to health-care efficiency have been at the top of the priorities of many hospitals systems and governments. The growing cost of health care, and particularly hospitals, is a significant factor in the increasing pressure for improvement of hospitals’ efficiency while maintaining a high quality of services. Hospitals are recognized as organizations in which waste, unnecessary administrative burdens, failures of care coordination, failures in execution of care processes, and even fraud and abuse are frequently identified as causes. Adoption of management control as a response to hospital problems is consistent with the conviction that control is a critical management function that has the greatest impact on organizational performance. Research proves that the lack of adequate control, adapted to modern organizational solutions, causes many harmful consequences, such as faulty services, dissatisfied patients and employees, inability to effectively compete on market, low flexibility and innovativeness, and, consequently, poor performance of the organization. This book comprehensively presents issues related to management control and develops a breakthrough theory about management control in hospitals. It is the result of many years of research and outlines the concept of control and related theories, which are discussed in detail, taking into account the unique characteristics of medical services, the health-care market, and hospitals as public organizations. Research has shown that the main elements of management control in hospitals are information systems, diagnostic control, interactive control, innovativeness, manager’s trust in physicians, and perceived uncertainty. And that proper relationships between these elements positively influence the hospital’s performance. This book describes how the success of the entire control process is based on the hospital’s top management and its interaction with clinical managers, department heads, and directors of other medical departments as well as clinicians. After reading this book, the implementation of the solutions suggested will help hospitals improve their performance, including the quality and effectiveness of the provided medical services and patient care.
Observing postcommunist Romania with the dual vision of a native and a scholar, Denise Roman focuses on the fluid act of identity-formation, and the construction or absence of identity-politics, in several minority or disempowered groups: youth, Jews, women, and queers. Roman shows how both aesthetic and moral judgments are born from and embedded in popular culture. Fragmented Identities is rich in observation and analysis, broad in scope, and exuberant in its account of cultural innovation and discourse wrought in response to the end of Communism and the influence of globalization.
This book offers a comprehensive introduction to Proto-Indo-European, Balto-Slavic and Proto-Slavic accentology; a branch of diachronic linguistics dealing with the development of syllable stress, intonation, and quantity at the word level. Of particular interest in the book is its detailed summary of the major approaches and solutions to accentology of the last thirty years. Furthermore, the book provides a comprehensive overview of the current state of research on accentuation of the Indo-European proto-language and the accentuation of Balto-Slavic languages. Such research is integral to our knowledge of how accentual patterns developed from the reconstructed proto-language to the modern Indo-European languages.
Drug Discovery and Evaluation has become a more and more difficult, expensive and time-consuming process. The effect of a new compound has to be detected by in vitro and in vivo methods of pharmacology. The activity spectrum and the potency compared to existing drugs have to be determined. As these processes can be divided up stepwise we have designed a book series "Drug Discovery and Evaluation" in the form of a recommendation document. The methods to detect drug targets are described in the first volume of this series "Pharmacological Assays" comprising classical methods as well as new technologies. Before going to man, the most suitable compound has to be selected by pharmacokinetic studies and experiments in toxicology. These preclinical methods are described in the second volume „Safety and Pharmacokinetic Assays". Only then are first studies in human beings allowed. Special rules are established for Phase I studies. Clinical pharmacokinetics are performed in parallel with human studies on tolerability and therapeutic effects. Special studies according to various populations and different therapeutic indications are necessary. These items are covered in the third volume: „Methods in Clinical Pharmacology".
The aim of this reference work is to provide the researcher with a comprehensive compilation of all up to now crystallographically identified inorganic substances in only one volume. All data have been processed and critically evaluated by the "Pauling File" editorial team using a unique software package. Each substance is represented in a single row containing information adapted to the number of chemical elements.
Muslim Societies in Africa provides a concise overview of Muslim societies in Africa in light of their role in African history and the history of the Islamic world. Roman Loimeier identifies patterns and peculiarities in the historical, social, economic, and political development of Africa, and addresses the impact of Islam over the longue durée. To understand the movements of peoples and how they came into contact, Loimeier considers geography, ecology, and climate as well as religious conversion, trade, and slavery. This comprehensive history offers a balanced view of the complexities of the African Muslim past while looking toward Africa’s future role in the globalized Muslim world.
Delving into the deeply enigmatic nature of Artificial Intelligence (AI), AI: Unexplainable, Unpredictable, Uncontrollable explores the various reasons why the field is so challenging. Written by one of the founders of the field of AI safety, this book addresses some of the most fascinating questions facing humanity, including the nature of intelligence, consciousness, values and knowledge. Moving from a broad introduction to the core problems, such as the unpredictability of AI outcomes or the difficulty in explaining AI decisions, this book arrives at more complex questions of ownership and control, conducting an in-depth analysis of potential hazards and unintentional consequences. The book then concludes with philosophical and existential considerations, probing into questions of AI personhood, consciousness, and the distinction between human intelligence and artificial general intelligence (AGI). Bridging the gap between technical intricacies and philosophical musings, AI: Unexplainable, Unpredictable, Uncontrollable appeals to both AI experts and enthusiasts looking for a comprehensive understanding of the field, whilst also being written for a general audience with minimal technical jargon.
In Communists and Their Victims, Roman David identifies and examines four classes of justice measures—retributive, reparatory, revelatory, and reconciliatory—to discover which, if any, rectified the legacy of human rights abuses committed during the communist era in the Czech Republic. Conducting interviews, focus groups, and nationwide surveys between 1999 and 2015, David looks at the impact of financial compensation and truth-sharing on victims' healing and examines the role of retribution in the behavior and attitudes of communists and their families. Emphasizing the narratives of former political prisoners, secret collaborators, and former Communist Party members, David tests the potential of justice measures to contribute to a shared sense of justice and their ability to overcome the class structure and ideological divides of a formerly communist regime. Complementing his original research with analysis of legal judgments, governmental reports, and historical records, David finds that some justice measures were effective in overcoming material and ideological divides while others obstructed victims' healing and inhibited the transformation of communists. Identifying "justice without reconciliation" as the primary factor hampering the process of overcoming the past in the Czech Republic, Communists and Their Victims promotes a transformative theory of justice that demonstrates that justice measures, in order to be successful, require a degree of reconciliation.
Before the Nazis came to power in Germany, Soviet officials labeled the United States the most racist country in the world. Photographs, children's stories, films, newspaper articles, political education campaigns, and court proceedings exposed the hypocrisy of America's racial democracy. In contrast, the Soviets represented the USSR itself as a superior society where racism was absent and identified African Americans as valued allies in resisting an imminent imperialist war against the first workers' state. Meredith L. Roman's Opposing Jim Crow examines the period between 1928 and 1937, when the promotion of antiracism by party and trade union officials in Moscow became a priority policy. Soviet leaders stood to gain considerable propagandistic value at home and abroad by drawing attention to U.S. racism, their actions simultaneously directed attention to the routine violation of human rights that African Americans suffered as citizens of the United States. Soviet policy also challenged the prevailing white supremacist notion that blacks were biologically inferior and thus unworthy of equality with whites. African Americans of various political and socioeconomic backgrounds became indispensable contributors to Soviet antiracism and helped officials in Moscow challenge the United States' claim to be the world's beacon of democracy and freedom.
This volume provides an annotated bibliography of the Western and Chinese literature on Jesus Christ in China. It is a sequel to the interdisciplinary collection on the manifold faces and images of Jesus throughout Chinese history, from the Tang dynasty (618?907) to the present time.The present bibliography broadens and deepens the above-mentioned subject matter, and also points out aspects which have been addressed in the contributions and anthologies of the previous volumes of The Chinese Face of Jesus Christ, but which have not been treated thoroughly. Another aim of this bibliography is to initiate and enable further research, particularly in China. It includes bibliographical data from the beginning of the introduction of Christianity to China until the year 2013, occasionally also until 2014. A list of ?Key References? enables the reader to identify important works on main topics related to Jesus Christ in China. Some examples of book covers and title pages are included in the section of ?Illustrations.?Other volumes of the collection The Chinese Face of Jesus Christ are in preparation: Vol. 3c will present longer quotations from the sources listed in the present bibliography, Vol. 4b will contain a general index with glossary, and Vol. 5 will deal with the iconography of Jesus Christ in China.
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