Here is a comprehensive guide for training a workforce in Total Quality Management (TQM). An ideal resource for trainers, Total Quality Management Implementation contains a complete presentation of all relevant aspects of TQM. It provides a ready-made training format that can be used in all operational seminar/workshop contexts and includes a full set of charts for use by trainers in their presentations of TQM. The book assumes the trainer has a basic understanding of quality management, and it does not repeat the numerous discussions of TQM concepts readily available in other works. Total Quality Management Implementation begins with an overview of the current status of TQM in the United States. It then presents W. Edward Deming’s 14 point TQM philosophy, the core of his recommendations for achieving quality excellence through continuous improvement, along with a discussion of each point. The presentation charts have been designed to allow the trainer to adapt them to a particular organization’s unique characteristics and to supplement or add to them as necessary to fully explain each point to a particular audience. The charts are arranged in sequential order and follow the approach used by the author in training seminars around the world. Trainers can easily manipulate the length of the presentation for different audiences and purposes. A reference section lists many books on TQM principles which provide a helpful refresher. Total Quality Management Implementation is a unique and helpful guide for trainers with a basic knowledge of TQM, college or university faculty teaching TQM seminars or courses, and consultants and quality professionals who could use a reference and checklist of TQM principles.
The process of choosing one strategic or operational alternative over another may be the difference between success and failure. This book uses a time-tested, step-by-step, practical framework for identifying and assessing organizational issues and for choosing optimum solutions. It is written in an easy, readable style, and uses real world case studies from the author's own consulting experiences to explain the assessment and intervention process.
The American position in trade and direct investment has not recovered from the large deficits incurred during the 1980s. Foreign investors expand their foothold in the United States economy daily and create the lion's share in the American trade deficit, while America's leadership in the global economy continues to decline. From U. S. Trade, Foreign Direct Investments, and Global Competitiveness, you'll derive an understanding of the position of the United States in the global market since the 1950s when it emerged as the world's largest trader and direct investor. You will also learn the new approaches that are necessary to adequately portray and measure structural changes in the world economy and the roles of the major players in this new environment.
Indians at Work provides an historical background to native labour in BC from the Gold Rush to the beginning of the Great Depression. It counters the common misconception that native people responded to European settlement and industrial development by retreating to a reserve existence. Evidence amassed from logging, transport, construction, longshoring, commercial fishing and canning, and a host of other industries shows that native Indians played a significant role in British Columbia's economy from the moment the first European explorers appeared off the coast.
Appropriate for upper-level college and university courses in international and global marketing. The Second Canadian Edition addresses the need to understand the global marketplace from a Canadian perspective, without being ethnocentric. It puts into practice the principal tenet of the global marketer: benefit from the similarities across diverse markets, but heed the differences. Bringing a managerial orientation to global marketing, the book covers small and large companies alike, and takes an analytical approach when necessary. Topical Canadian research findings are included to illustrate current management practice and behaviour.
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