Rogers, Patricia L.'s Books

The Unsteady March

The Rise and Decline of Racial Equality in America

By: Philip A. Klinkner,Rogers M. Smith

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The Unsteady March

The Rise and Decline of Racial Equality in America

By: Philip A. Klinkner,Rogers M. Smith

With its insights into contemporary racial politics, "The Unsteady March" offers a penetrating and controversial analysis of American race relations across two centuries.

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430

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University of Chicago Press

Published Date

ISBN 10

0226443418

ISBN 13

9780226443416

Earth Science and Human History 101

By: John J.W. Rogers,Trileigh (Patricia) L. Tucker

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Earth Science and Human History 101

By: John J.W. Rogers,Trileigh (Patricia) L. Tucker

How much has human history been influenced by the earth and its processes? This volume in the Science 101 series describes how both slow changes and rapid, violent, ones have impacted the development of civilizations throughout history. Slow changes include variations in climate, progressive development of types of tools and sources of energy, and changes in the types of food that people consume. Violent changes include volcanic eruptions such as the one at Toba 75,000 years ago, which may have caused diversification of people into different races, and the eruption of Santorini in 1640 BC, which may have destroyed Minoan civilization. Other disasters are Hurricane Katrina in 2005 and the tsunami in the Indian Ocean in 2004.

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202

Publisher

Bloomsbury Publishing USA

Published Date

ISBN 10

0313355592

ISBN 13

9780313355592

Halloween

From Pagan Ritual to Party Night

By: Nicholas Rogers

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Halloween

From Pagan Ritual to Party Night

By: Nicholas Rogers

Boasting a rich, complex history rooted in Celtic and Christian ritual, Halloween has evolved from ethnic celebration to a blend of street festival, fright night, and vast commercial enterprise. In this colorful history, Nicholas Rogers takes a lively, entertaining look at the cultural origins and development of one of the most popular holidays of the year. Drawing on a fascinating array of sources, from classical history to Hollywood films, Rogers traces Halloween as it emerged from the Celtic festival of Samhain (summer's end), picked up elements of the Christian Hallowtide (All Saint's Day and All Soul's Day), arrived in North America as an Irish and Scottish festival, and evolved into an unofficial but large-scale holiday by the early 20th century. He examines the 1970s and '80s phenomena of Halloween sadism (razor blades in apples) and inner-city violence (arson in Detroit), as well as the immense influence of the horror film genre on the reinvention of Halloween as a terror-fest. Throughout his vivid account, Rogers shows how Halloween remains, at its core, a night of inversion, when social norms are turned upside down, and a temporary freedom of expression reigns supreme. He examines how this very license has prompted censure by the religious Right, occasional outrage from law enforcement officials, and appropriation by Left-leaning political groups. Engagingly written and based on extensive research, Halloween is the definitive history of the most bewitching day of the year, illuminating the intricate history and shifting cultural forces behind this enduring trick-or-treat holiday.

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212

Publisher

Oxford University Press

Published Date

ISBN 10

0190287209

ISBN 13

9780190287207

A Frenchwoman's Imperial Story

Madame Luce in Nineteenth-Century Algeria

By: Rebecca Rogers

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A Frenchwoman's Imperial Story

Madame Luce in Nineteenth-Century Algeria

By: Rebecca Rogers

Eugénie Luce was a French schoolteacher who fled her husband and abandoned her family, migrating to Algeria in the early 1830s. By the mid-1840s she had become a major figure in debates around educational policies, insisting that women were a critical dimension of the French effort to effect a fusion of the races. To aid this fusion, she founded the first French school for Muslim girls in Algiers in 1845, which thrived until authorities cut off her funding in 1861. At this point, she switched from teaching spelling, grammar, and sewing, to embroidery—an endeavor that attracted the attention of prominent British feminists and gave her school a celebrated reputation for generations. The portrait of this remarkable woman reveals the role of women and girls in the imperial projects of the time and sheds light on why they have disappeared from the historical record since then.

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289

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Stanford University Press

Published Date

ISBN 10

0804787247

ISBN 13

9780804787246

The Papers of Will Rogers: From vaudeville to Broadway : September 1908-August 1915

By: Will Rogers,Steven K. Gragert,M. Jane Johansson

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The Papers of Will Rogers: From vaudeville to Broadway : September 1908-August 1915

By: Will Rogers,Steven K. Gragert,M. Jane Johansson

This third volume of The Papers of Will Rogers documents the evolution of Rogers's vaudeville career as well as the newlywed life of Will and Betty Blake Rogers and the birth of their children. During these years, the Rogerses moved to New York City, and after many years of performing with Buck McKee and horse Teddy, Rogers began a solo act in vaudeville as a talking, roping cowboy. He appeared on the same playbill with such performers as Fred Stone, Eddie Cantor, and Houdini, and his stage career expanded to include an appearance in the Broadway musical comedy "The Wall Street Girl." Volume Three ends with Rogers's successful transition from vaudeville to Broadway, on the brink of his breakthrough as a star of the Ziegfeld Follies.

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556

Publisher

University of Oklahoma Press

Published Date

ISBN 10

0806133155

ISBN 13

9780806133157

The Indian Territory Journals of Colonel Richard Irving Dodge

By: Richard Irving Dodge,Will Rogers

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The Indian Territory Journals of Colonel Richard Irving Dodge

By: Richard Irving Dodge,Will Rogers

These journals also provide insight into Dodge's character, with reports of his official duties as a military man and of several landmark events in his family life. Extensive commentaries and notes by Wayne R. Kime provide further detail, including a history of Cantonment North Fork Canadian River, a six-company post Dodge established and commanded in the region."--BOOK JACKET.

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620

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University of Oklahoma Press

Published Date

ISBN 10

0806132671

ISBN 13

9780806132679

Archival Science in Interdisciplinary Theory and Practice

By: Corinne Rogers,Alexandra Wieland

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Archival Science in Interdisciplinary Theory and Practice

By: Corinne Rogers,Alexandra Wieland

Archival Science in Interdisciplinary Theory and Practice brings together scholars, practicing archivists, and records managers to discuss key issues in the conceptual and theoretical frameworks of the profession. The contributors examine the state of archival studies as a discipline and practice, placing it within an international, interdisciplinary, forward-looking context. Topics include: the identity of archival science as a discipline, the authenticity and trustworthiness of archives in various forms, archival practice around the world, and new directions for archives in the 21st century. Many of these topics were originally articulated or strongly influenced by Luciana Duranti’s international and interdisciplinary InterPARES projects (1998-2026). The book’s themes (theoretical concepts about trustworthiness of records, interdisciplinary research, archival education, and the archival profession) are particularly relevant in today’s environment when governments and institutions are questioning the trustworthiness of records and attempting to combat disinformation. The book will fill a unique niche by presenting scholarship, practice, and pedagogy influenced by Duranti.

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215

Publisher

Rowman & Littlefield

Published Date

ISBN 10

1538180022

ISBN 13

9781538180020

The Impact of Policy Analysis

By: James M. Rogers

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The Impact of Policy Analysis

By: James M. Rogers

Government agencies spend billions of dollars each year for policy analysis with the expectation that improved policy will follow. Although civil servants conduct some analysis themselves, more frequently they contract with research organizations to assess the probable consequences of new social policies and to answer other policy questions.Jams M. Rogers develops a theory that explains and predicts the impact of policy analysis. He illustrates his theory through welfare reform, where policy analysis is caught in political warfare and has little chance to improve actual policy. During the 1960s and 1970s over $108 million was spent on four unprecedented social scientific experiments to test the effectiveness of a major proposal to reform the welfare system. Now out of favor, the negative income tax was thn considered to be an appealing alternative to welfare. Starting in New Jersey and Pennsylvania during the Johnson administration, the experimental research continued through Carter's term and helped to keep reform proposal and research organizations alive. This book examines the results of these experiments and their effect on Carter's reform attempt—the Program for Better Jobs and Income.One of the author's main conclusions concerns the role of value conflict. If there is strong disagreement within society over the goals of policy, analysis will seldom change the minds of decision makers or influence policy. Policy analysis is more likely to influence thinking and policy if the issue involves low conflict.

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212

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University of Pittsburgh Pre

Published Date

ISBN 10

082297648X

ISBN 13

9780822976486

From the Salon to the Schoolroom

Educating Bourgeois Girls in Nineteenth-Century France

By: Rebecca Rogers

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From the Salon to the Schoolroom

Educating Bourgeois Girls in Nineteenth-Century France

By: Rebecca Rogers

How a nation educates its children tells us much about the values of its people. From the Salon to the Schoolroom examines the emerging secondary school system for girls in nineteenth-century France and uncovers how that system contributed to the fashioning of the French bourgeois woman. Rebecca Rogers explores the variety of schools--religious and lay--that existed for girls and paints portraits of the women who ran them and the girls who attended them. Drawing upon a wide array of public and private sources--school programs, prescriptive literature, inspection reports, diaries, and letters--she reveals the complexity of the female educational experience as the schoolroom gradually replaced the salon as the site of French women's special source of influence. From the Salon to the Schoolroom also shows how France as part of its civilizing mission transplanted its educational vision to other settings: the colonies in Africa as well as throughout the Western world, including England and the United States. Historians are aware of the widespread ramifications of Jesuit education, but Rogers shows how French education for girls played into the cross-cultural interactions of modern society, producing an image of the Frenchwoman that continues to tantalize and fascinate the Western world today.

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366

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Penn State Press

Published Date

ISBN 10

0271045566

ISBN 13

9780271045566

Living and Dying in the USA

Behavioral, Health, and Social Differentials of Adult Mortality

By: Richard G. Rogers,Robert A. Hummer,Charles B. Nam

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Living and Dying in the USA

Behavioral, Health, and Social Differentials of Adult Mortality

By: Richard G. Rogers,Robert A. Hummer,Charles B. Nam

The simplicity of using one data set in addressing the relationship of single variables to mortality distinguishes Living and Dying in the USA from other recent investigations of mortality. The authors use the recently released National Health Interview Survey and the National Death Index to make a definitive statement about demographics and mortality. By surveying demographic and sociocultural characteristics associated with mortality, socioeconomic effects, health-related conditions, and health status, they reveal connections among several factors related to mortality chances. Easily understood and cited, their study emphasizes the statistical methods underlying their revelations and invites readers to duplicate their results. Comprehensive coverage of US adult mortality differentials Based on a new and innovative data set Includes factors rarely examined in related mortality research Not only documents mortality differentials, but explores explanations for them Extensive list of references associated with each chapter Consistent, straightforward methodology used throughout aids readers in both understanding the content and in comparing results from chapter to chapter

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375

Publisher

Elsevier

Published Date

ISBN 10

0080535550

ISBN 13

9780080535555

A Weaving of Wonder

Fables to Summon Inner Wisdom

By: Charlotte Rogers Brown

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A Weaving of Wonder

Fables to Summon Inner Wisdom

By: Charlotte Rogers Brown

This enjoyable and entertaining book of fables is for the journey of self-discovery. These delightful, imaginative tales and gentle reflections guide the reader in an exploration of contemporary issues such as loss, potential, limits and renewal. Contains tales from Fables to Summon Inner Wisdom, by Brown, and Integration Reflections, by Karolyne Smith Rogers, Ph.D.

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130

Publisher

Innisfree Press

Published Date

ISBN 10

1880913143

ISBN 13

9781880913147

Mother-Daughter Movies

101 Films to See Together

By: Rosemary Rogers,Nell Rogers Michlin,Christine Ernst Bode

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Mother-Daughter Movies

101 Films to See Together

By: Rosemary Rogers,Nell Rogers Michlin,Christine Ernst Bode

Drawing on more than 20 years of watching movies together, real-life mother and daughter Rogers and Michlin offer plot synopses, cast reviews and gossip for more than 100 of their all-time-favorite movies.

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289

Publisher

Macmillan

Published Date

ISBN 10

031232054X

ISBN 13

9780312320546

The Papers of Will Rogers: The final years, August 1928-August 1935

By: Will Rogers

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The Papers of Will Rogers: The final years, August 1928-August 1935

By: Will Rogers

This fifth and final volume of The Papers of Will Rogers traces the career of Oklahoma’s beloved entertainer during his most popular years and extends beyond his death in 1935. By 1928, the Oklahoma humorist and commentator had reached national prominence through his newspaper columns, silent films, sound recordings, books, philanthropic endeavors, and lecture tours. His fame, fortune, and influence, however, had yet to crest. This volume showcases a wide variety of documents, including correspondence with some of the most significant figures of the day, revealing Rogers’s rise to fame as the nation’s leading social and political commentator and as a hugely popular star of radio, stage, and film. Rogers’s multifaceted career ended abruptly when he and the famous aviator Wylie Post died in an airplane crash in northernmost Alaska. This documentary history of his final years includes transcripts of radio broadcasts, contracts, and business documents, as well as nearly two hundred telegrams and letters to family, friends, and notable public figures—the majority of which have never before been published. It also covers the aftermath of his fatal airplane accident: the certificate of death, a first-person account of his funeral, settlement of his estate, efforts to pay tribute to his memory, and unauthorized attempts to capitalize on his fame.

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724

Publisher

University of Oklahoma Press

Published Date

ISBN 10

0806137681

ISBN 13

9780806137681

Accountability in State Legislatures

By: Steven Rogers

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Accountability in State Legislatures

By: Steven Rogers

A troubling portrait of democracy in US state legislatures. State legislatures hold tremendous authority over key facets of our lives, ranging from healthcare to marriage to immigration policy. In theory, elections create incentives for state legislators to produce good policies. But do they? Drawing on wide-ranging quantitative and qualitative evidence, Steven Rogers offers the most comprehensive assessment of this question to date, testing different potential mechanisms of accountability. His findings are sobering: almost ninety percent of American voters do not know who their state legislator is; over one-third of incumbent legislators run unchallenged in both primary and general elections; and election outcomes have little relationship with legislators’ own behavior. Rogers’s analysis of state legislatures highlights the costs of our highly nationalized politics, challenging theories of democratic accountability and providing a troubling picture of democracy in the states.

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338

Publisher

University of Chicago Press

Published Date

ISBN 10

0226827232

ISBN 13

9780226827230

The Papers of Will Rogers: From the Broadway stage to the national stage, September 1915-July 1928

By: Will Rogers

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The Papers of Will Rogers: From the Broadway stage to the national stage, September 1915-July 1928

By: Will Rogers

In the early years of his performing career, Will Rogers was a vaudeville performer of limited prominence. Around the age of thirty-five, however, this Oklahoma cowboy philosopher shed his role as local stage entertainer and moved toward fame as a Broadway star and nationally beloved humorist. This documentary history, volume four in the definitive five-volume Papers of Will Rogers, reveals Rogers’s personal and professional transformation during what may have been the most productive period of his diverse career. Between 1915 and 1928—the years covered by this volume—Rogers developed his unique monologues of topical humor, sampled the relatively new medium of radio, and pursued a career in silent films. He also tried his voice in sound recordings, witnessed his work as a writer reach millions of readers of daily newspapers, became one of the most sought-after speakers on the dinner circuit, and embarked on a three-year tour of the nation’s lecture halls. In addition to Rogers’s personal correspondence with family members and friends, editors Steven K. Gragert and M. Jane Johansson present more than one hundred letters and telegrams to and from people Rogers touched both inside and outside public life, including prominent figures in politics, show business, literature, industry, government, publishing, and the arts. Much of this material, gleaned from private collections, interviews, manuscripts, and sound recordings, has never before been published.

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660

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University of Oklahoma Press

Published Date

ISBN 10

0806137045

ISBN 13

9780806137049

Dispute Resolution

Negotiation, Mediation, Arbitration, and Other Processes

By: Stephen B. Goldberg,Frank E.A. Sander,Nancy H. Rogers,Sarah Rudolph Cole

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Dispute Resolution

Negotiation, Mediation, Arbitration, and Other Processes

By: Stephen B. Goldberg,Frank E.A. Sander,Nancy H. Rogers,Sarah Rudolph Cole

The purchase of this ebook edition does not entitle you to receive access to the Connected eBook on CasebookConnect. You will need to purchase a new print book to get access to the full experience including: lifetime access to the online ebook with highlight, annotation, and search capabilities, plus an outline tool and other helpful resources. Dispute Resolution: Negotiation, Mediation, Arbitration, and Other Processes, Seventh Edition Provides overviews, critical examinations, and analyses of the application of ADR’s three main processes for settling legal disputes without litigation— negotiation, mediation, and arbitration—and issues raised as these processes are combined, modified, and applied. This casebook challenges students to develop new processes and applications and provides them tools to master the legal issues facing lawyers who utilize the major dispute resolution processes. this book also assists students in building the skills a modern lawyer needs to represent clients in these critical processes. New to the Seventh Edition: New materials and exercises on legislative negotiation and causes and suggestions for remedying Congressional gridlock in negotiating legislative solutions to national problems. (First treatment of this issue in any law school negotiation/dispute resolution teaching book.) Negotiation simulations in which students play the roles of members of Congress and state legislators. Additional treatment of developing online dispute resolution processes. Expansion of dispute systems design materials to include community disputes. New materials designed to help students understand the mediation privilege, including a “debate” about the policy choices implicit in it and more depth on both the Uniform Mediation Act and the California mediation privilege experiences. Addition of multiple new Supreme Court arbitration cases, including American Express Company. v. Italian Colors Restaurant, Oxford Health Plans LLC v. Sutter, and Epic Systems, Inc. v. Lewis, addressing the continuing viability of the vindication of rights doctrine in arbitration, judicial review of an arbitrator’s decision to order a class action arbitration, and whether the NLRA should be interpreted to preclude employers from using class action waivers in agreements with their employees. Additional discussion of 2018-19 Supreme Court arbitration cases, including New Prime, Inc. v. Oliveira and Lamps Plus Inc. v. Varela. Consideration of the #Metoo movement and its impact on arbitration agreements and confidentiality in dispute resolution processes. Discussion of state and federal legislation addressing the use of arbitration for sexual harassment claims, including federal legislation like the End Forced Arbitration of Sexual Harassment Act bill. Substantial reorganization of the chapters on mediation, arbitration, and their variants, so that when students arrive at the new Chapter 8, Representing a Client in ADR (formerly Representing a Client in Mediation), the student is capable, as the modern lawyer should be, of representing a client in all ADR processes. The new emphasis is on facing the future. In addition to learning about ADR responses to existing matters, the student is challenged to put that learning to use in applying current ADR procedures to newly-developing issues, and in developing new processes when existing ones do not meet the client’s needs. Professors and students will benefit from: Thorough, systematic coverage, moving from overviews to critical analysis, application, evaluation, and practice A distinguished and experienced author team A direct and accessible writing style A wealth of simulations (both classic and new) and questions throughout Simulations allow students to evaluate, prepare for, and practice the various dispute resolution techniques Strong coverage of mediation

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704

Publisher

Aspen Publishing

Published Date

ISBN 10

1543820816

ISBN 13

9781543820812

Psychiatric-Mental Health Nursing

An Interpersonal Approach

By: Jeffrey Schwab Jones,Joyce J. Fitzpatrick,Vickie L. Rogers

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Psychiatric-Mental Health Nursing

An Interpersonal Approach

By: Jeffrey Schwab Jones,Joyce J. Fitzpatrick,Vickie L. Rogers

Print+CourseSmart

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910

Publisher

Springer Publishing Company

Published Date

ISBN 10

0826105637

ISBN 13

9780826105639

Painting and Poetry

Form, Metaphor, and the Language of Literature

By: Franklin R. Rogers,Mary Ann Rogers

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Painting and Poetry

Form, Metaphor, and the Language of Literature

By: Franklin R. Rogers,Mary Ann Rogers

This study addresses itself to the formal (in the topological sense) aspect of literature and literary words, and concludes that if logos (discursive langauge) and mythos (literary language) are indeed contiguous complementary forms, they are then essentially no different from those forms with which the painter or sculptor deals in the formation of his art object.

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264

Publisher

Bucknell University Press

Published Date

ISBN 10

083875077X

ISBN 13

9780838750773

The Reality of Precaution

Comparing Risk Regulation in the United States and Europe

By: James Hammit,Michael Rogers,Peter Sand,Jonathan B. Wiener

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The Reality of Precaution

Comparing Risk Regulation in the United States and Europe

By: James Hammit,Michael Rogers,Peter Sand,Jonathan B. Wiener

The 'Precautionary Principle' has sparked the central controversy over European and U.S. risk regulation. The Reality of Precaution is the most comprehensive study to go beyond precaution as an abstract principle and test its reality in practice. This groundbreaking resource combines detailed case studies of a wide array of risks to health, safety, environment and security; a broad quantitative analysis; and cross-cutting chapters on politics, law, and perceptions. The authors rebut the rhetoric of conflicting European and American approaches to risk, and show that the reality has been the selective application of precaution to particular risks on both sides of the Atlantic, as well as a constructive exchange of policy ideas toward 'better regulation.' The book offers a new view of precaution, regulatory reform, comparative analysis, and transatlantic relations.

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602

Publisher

Routledge

Published Date

ISBN 10

1136522557

ISBN 13

9781136522550

The Motel in America

By: John A. Jakle,Keith A. Sculle,Jefferson S. Rogers

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The Motel in America

By: John A. Jakle,Keith A. Sculle,Jefferson S. Rogers

In the second volume of the acclaimed "Gas, Food, Lodging" trilogy, authors John Jakle, Keith Sculle, and Jefferson Rogers take an informative, entertaining, and comprehensive look at the history of the motel. From the introduction of roadside tent camps and motor cabins in the 1910s to the wonderfully kitschy motels of the 1950s that line older roads and today's comfortable but anonymous chains that lure drivers off the interstate, Americans and their cars have found places to stay on their travels. Motels were more than just places to sleep, however. They were the places where many Americans saw their first color television, used their first coffee maker, and walked on their first shag carpet. Illustrated with more than 230 photographs, postcards, maps, and drawings, The Motel in America details the development of the motel as a commercial enterprise, its imaginative architectural expressions, and its evolution within the place-product-packaging concept along America's highways. As an integral part of America's landscape and culture, the motel finally receives the in-depth attention it deserves.

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1220

Publisher

JHU Press

Published Date

ISBN 10

0801869188

ISBN 13

9780801869181

Who's Afraid of Women's Studies?

Feminisms in Everyday Life

By: Mary Frances Rogers,C. D. Garrett

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Who's Afraid of Women's Studies?

Feminisms in Everyday Life

By: Mary Frances Rogers,C. D. Garrett

A highly accessible overview of the central themes of women's studies, suitable for introductory reading in undergraduate courses or for a more general audience's introduction to the meaning of feminism and its relevance as a progressive force in society. The authors tackle six broad topics that dominate the field and are key to understanding women's experiences and prospects: women's bodies, anger & desires, sexuality, internal backlash, feminist methods, & identity politics. The authors consider why there is a resistance to the development of American feminism and women's studies in the academy, with their continuing representation of marginalized, excluded, and silenced voices.

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198

Publisher

Rowman Altamira

Published Date

ISBN 10

0759101744

ISBN 13

9780759101746

A Letter to My White Friends and Colleagues

What You Can Do Right Now to Help the Black Community

By: Steven S. Rogers

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A Letter to My White Friends and Colleagues

What You Can Do Right Now to Help the Black Community

By: Steven S. Rogers

Learn how to address racial wealth disparity in the United States today From the life, professional experiences, and research of former Harvard Business School professor Steven Rogers, comes his boldly stated, A Letter to My White Friends and Colleagues. This informative epistle investigates the causes of racial wealth disparity in the United States and provides solutions for addressing it. Through extensive data and historical research, anecdotes, teaching, and case studies, it presents practical ways White people can work with and help the Black community. It teaches readers that eliminating the $153,000 wealth gap between Black and White people is the solution to over 75% of our problems and offers solutions to help improve Black-White racial relations in the United States. In straightforward language, filled with facts, stories, advice, and sometimes even humor, A Letter to My White Friends and Colleagues encourages every White person to share his/her wealth with the Black community—plain and simple. This book recommends that you spend a portion of your annual household budget with Black-owned companies. If more money is spent at Black-owned businesses, those companies can grow and create more jobs for Black people. Rogers also proposes White people make large savings deposits into Black-owned banks. These are the financial institutions that are the backbone of the Black community that provide loans to the Black community for businesses, education, automobiles, and home mortgages. And finally, he resolutely encourages White people to support government reparations to Black Americans who are descendants of Black men and women, who were enslaved from 1619 to 1865. Those who read the book will: Understand the root causes of racial disparities in America Discover how you can personally contribute to reducing the inequality between Black and White people in the United States today Get concrete recommendations on how to redirect your spending to Black-owned institutions to help decrease the racial wealth gap This groundbreaking book provides financial recommendations that you can put into practice today, using his helpful instructions in most of the chapters, to address the systemic inequality between White and Black Americans. Read A Letter to My White Friends and Colleagues and be part of the path forward.

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247

Publisher

John Wiley & Sons

Published Date

ISBN 10

1119794773

ISBN 13

9781119794776

Managing Customer Relationships

A Strategic Framework

By: Don Peppers,Martha Rogers

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Managing Customer Relationships

A Strategic Framework

By: Don Peppers,Martha Rogers

In today’s competitive marketplace, customer relationshipmanagement is critical to a company’s profitability andlong-term success. To become more customer focused, skilledmanagers, IT professionals and marketing executives must understandhow to build profitable relationships with each customer and tomake managerial decisions every day designed to increase the valueof a company by making managerial decisions that will grow thevalue of the customer base. The goal is to build long-termrelationships with customers and generate increased customerloyalty and higher margins. In Managing Customer Relationships, DonPeppers and Martha Rogers, credited with founding thecustomer-relationship revolution in 1993 when they invented theterm "one-to-one marketing," provide the definitive overview ofwhat it takes to keep customers coming back for years to come. Presenting a comprehensive framework for customer relationshipmanagement, Managing Customer Relationships provides CEOs, CFOs,CIOs, CMOs, privacy officers , human resources managers, marketingexecutives, sales teams, distribution managers, professors, andstudents with a logical overview of the background, themethodology, and the particulars of managing customer relationshipsfor competitive advantage. Here, renowned customer relationshipmanagement pioneers Peppers and Rogers incorporate many of theprinciples of individualized customer relationships that they arebest known for, including a complete overview of the background andhistory of the subject, relationship theory, IDIC(Identify-Differentiate-Interact-Customize) methodology, metrics,data management, customer management, company organization, channelissues, and the store of the future. One of the first books designed to develop an understanding ofthe pedagogy of managing customer relationships, with an emphasison customer strategies and building customer value, ManagingCustomer Relationships features: Pioneering theories and principles of individualized customerrelationships An overview of relationship theory Contributions from such revolutionary leaders as Philip Kotler,Esther Dyson, Geoffrey Moore, and Seth Godin Guidelines for identifying customers and differentiating them byvalue and need Tips for using the tools of interactivity and customization tobuild learning relationships Coverage of the importance of privacy and customer feedback Advice for measuring the success of customer-basedinitiatives The future and evolution of retailing An appendix that examines the qualities needed in a firm’scustomer relationship leaders, and that provides fundamental toolsfor embarking on a career in managing customer relationships orhelping a company use customer value as the basis for executivedecisions The techniques in Managing Customer Relationships can help anycompany sharpen its competitive advantage.

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560

Publisher

John Wiley & Sons

Published Date

ISBN 10

0471656410

ISBN 13

9780471656418

Picnic at Hanging Rock

By: Anna Backman Rogers

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Picnic at Hanging Rock

By: Anna Backman Rogers

Peter Weir's haunting and allusive Picnic at Hanging Rock (1975), set in 1900, tells the story of the mysterious disappearance of three schoolgirls and their teacher on a trip to a local geological formation. The film is widely hailed as a classic of new Australian cinema, seen as exemplary of a peculiarly Australian style of heritage filmmaking. Anna Backman Rogers' study considers Picnic from feminist, psychoanalytic and decolonialising perspectives, exploring its setting in a colonised Australian bushland in which the Aboriginal people are a spectral presence in a landscape stolen from them in pursuit of the white man's 'terra nullius'. She delves into the film's production history, addressing director Weir's influences and preoccupations at the time of its making, its reception and its lasting impact on visual culture more broadly. Rogers addresses the film's treatment of the young schoolgirls and their teachers, seemingly, as embodiments of an archetype of the 'eternal feminine', as objects of the male gaze, and in terms of ideas about female hysteria as a protest against gender norms. She argues that Picnic is, in fact, highly subversive: a film that requires its viewers to read its seductive surfaces against the grain of the image in order to uncover its psychological depths.

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105

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Bloomsbury Publishing

Published Date

ISBN 10

1839023368

ISBN 13

9781839023361

Modernism and the New Spain

Britain, Cosmopolitan Europe, and Literary History

By: Gayle Rogers

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Modernism and the New Spain

Britain, Cosmopolitan Europe, and Literary History

By: Gayle Rogers

Drawing on transnational literary studies, periodical studies translation studies, and comparative literary history 'Modernism and the New Spain' illuminates why Spain has remained a problematic space on the scholarly map of international modernisms.

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300

Publisher

Oxford University Press

Published Date

ISBN 10

0199914974

ISBN 13

9780199914975

Records of Trial from Thomas Shepard’s Church in Cambridge, 1638–1649

Heroic Souls

By: Lori Rogers-Stokes

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Records of Trial from Thomas Shepard’s Church in Cambridge, 1638–1649

Heroic Souls

By: Lori Rogers-Stokes

This book presents a revolutionary new reading of manuscript records left by puritan minister Thomas Shepard in Cambridge, Massachusetts that have been studied for decades as his on-the-spot recording of oral relations of faith delivered by candidates for church membership. This book proves that these records are not relations, but Shepard’s personal record of sessions of trial—meetings with candidates still working out their spiritual seeking. New transcriptions of the original manuscript records, and corresponding never-before-published writing by Shepard, dispel much of the confusion produced by the published transcriptions. Close-readings of the manuscripts, contrasted with the published transcriptions, set the stage for a new understanding of puritan spiritual preparation in Shepard’s Cambridge church. The book concludes with a challenge to the negative reading of the women’s records that is central to established scholarship, revealing their powerful, confident spiritual identities and voices.

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197

Publisher

Springer Nature

Published Date

ISBN 10

3030508455

ISBN 13

9783030508456

Suffragist Migration West After Seneca Falls 1848-1871

Catharine Paine Blaine

By: Stephanie Stidham Rogers

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Suffragist Migration West After Seneca Falls 1848-1871

Catharine Paine Blaine

By: Stephanie Stidham Rogers

This book explores the link between Elizabeth Cady Stanton, the Seneca Falls Women's Rights Conference of 1848, and the Women's Suffrage Bill, unveiling Catherine Paine Blaine's journey within the Suffragist movement, highlighting her advocacy within the Suffragist history in Washington State and the Western US"--

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231

Publisher

Lexington Books

Published Date

ISBN 10

1666950130

ISBN 13

9781666950137

Ethnicity Without Groups

By: Rogers Brubaker

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Ethnicity Without Groups

By: Rogers Brubaker

Despite a quarter-century of constructivist theorizing in the social sciences and humanities, ethnic groups continue to be conceived as entities and cast as actors. Journalists, policymakers, and researchers routinely frame accounts of ethnic, racial, and national conflict as the struggles of internally homogeneous, externally bounded ethnic groups, races, and nations. In doing so, they unwittingly adopt the language of participants in such struggles, and contribute to the reification of ethnic groups. In this timely and provocative volume, Rogers BrubakerÑwell known for his work on immigration, citizenship, and nationalismÑchallenges this pervasive and commonsense Ògroupism.Ó But he does not simply revert to standard constructivist tropes about the fluidity and multiplicity of identity. Once a bracing challenge to conventional wisdom, constructivism has grown complacent, even cliched. That ethnicity is constructed is commonplace; this volume provides new insights into how it is constructed. By shifting the analytical focus from identity to identifications, from groups as entities to group-making projects, from shared culture to categorization, from substance to process, Brubaker shows that ethnicity, race, and nation are not things in the world but perspectives on the world: ways of seeing, interpreting, and representing the social world.

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296

Publisher

Harvard University Press

Published Date

ISBN 10

0674022319

ISBN 13

9780674022317

Empire and Liberty

American Resistance to British Authority 1755–1763

By: Alan Rogers

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Empire and Liberty

American Resistance to British Authority 1755–1763

By: Alan Rogers

This title is part of UC Press's Voices Revived program, which commemorates University of California Press’s mission to seek out and cultivate the brightest minds and give them voice, reach, and impact. Drawing on a backlist dating to 1893, Voices Revived makes high-quality, peer-reviewed scholarship accessible once again using print-on-demand technology. This title was originally published in 1974.

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220

Publisher

Univ of California Press

Published Date

ISBN 10

0520332644

ISBN 13

9780520332645

Book's by Rogers, Patricia L.

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