Difficult situations arise for everyone, both at home and in the workplace. If you've started your day feeling happy with the world, but find it going rapidly downhill because of the difficult situations you face, or you feel you're not in control when others try to manipulate you, then this is the book for you. Here are the difficult people that often cause problems.Learn how to deal with these difficult people and keep your cool under difficult situations
Becky Wilson's life as a book editor at a publishing company gets very complicated when her twelve-year-old daughter Sandy is attacked by a man who broke into their home. He attempted to rape the girl and as a result was killed by her enraged mother. The police officer who investigates the crime, Sergeant Dan Jeffries, becomes very special to Becky and Sandy until complications in his life make it necessary for him to take over the major custody of his two-year-old son, Mike. As a volunteer with Crime Stoppers, Becky presents talks to junior and senior high school students about drugs, cyber bullying and the danger of on-line pedaphiles. There are lots of twists and turns in this book, so get ready to climb aboard for the ride.
Everyone who has had to deal with irate, rude, impatient or aggressive people in the workplace will welcome this book. Dealing with Difficult People offers detailed, proven strategies for handling stressful situations calmly and professionally. Discover the root causes of poor communication and learn how to deal with the most common personality conflicts and improve your own people skills so that you work better with others. Completely updated and revised, this international bestseller outlines proven techniques to help workers keep their cool in a variety of situations. Dealing with Difficult People is an absolute must for anyone who wants to defuse tensions and resolve stressful situations. Learn how to keep your cool by: Calming angry customers Handling annoying subordinates, co-workers and bosses Dealing with sarcasm and the "silent treatment" Preventing abusive language and behaviour Recognising and circumventing office politics Sexual harassment and workplace bullying. This book was first published in 1990 and has had 22 publishers - 16 languages.
Do you find you have too few hours in a day? Are you always rushed? Are you existing instead of living? If so, this book is for you! If you don't manage your time properly - your stress level goes up, so start with time management. Learn techniques that give you maximum benefit from a minimum investment of time and energy. Learn that cutting corners is not cheating - but simply good time management. Spend more time doing the things you want to do, become energised and able to accomplish much more than you have in the past.
Have you started your day feeling happy with the world, but find it going rapidly downhill because of the difficult situations you face? Do you feel you're not in control during these situations? Do other people try to manipulate you? Difficult situations arise for everyone at home, but armed with the tools you need to handle them constructively, you'll be able to regain control and manage your side of any transaction. Dealing with Difficult Situations is essential reading for anyone who wants to handle difficult behaviour and take back control during life's difficult situations.
Dealing with Domestic Violence and Child Abuse is an expose about defective judicial systems that have insufficient laws protecting society against Domestic Violence and Child Abuse. This book is an absolute must for anyone who lives in an abusive relationship, is an observer of one or works with battered women or abused women. Some of the tpics covered are: * How safe is your relationship? * Learn about wife battering and child abuse * Children who witness battering * Emotional and psychological abuse * The Cycle of Violence * Protection orders * Stalkers and date rape
Have you started your day feeling happy with the world, but find it going rapidly downhill because of the difficult situations you face? Do you feel you're not in control during these situations? Do other people try to manipulate you? Difficult situations arise for everyone at work, but armed with the tools you need to handle them constructively, you'll be able to regain control and manage your side of any transaction. Dealing with Difficult Situations is essential reading for anyone who wants to handle difficult behaviour and take back control during life's difficult situations.
This book is an absolute must for anyone facing dismissal or company downsizing; being forced into early retirement; hate their job or simply want a career change. Or possibly you're thinking of starting your own company – learn whether you have what it takes to be an entrepreneur.
Many in the course of their jobs have to deal with irate, rude, impatient, emotional, persistent and aggressive people. Those who are skilled in dealing with such situations are in great demand, and the aim of this book is to teach the techniques which will improve the reader's communication skills and help to control anger and stress. The author, who lectures on the subject in the United States, looks at human behaviour patterns and offers advice towards developing the ability to deal effectively with difficult people, be they clients, supervisors, colleagues or subordinates.
Have you started your day feeling happy with the world, but find it going rapidly downhill because of the difficult situations you face? Do you feel you're not in control during these situations? Do other people try to manipulate you? Difficult situations arise for everyone, both at home and at work, but armed with the tools you need to handle them constructively, you'll be able to regain control and manage your side of any transaction.
The 1,050 fun and challenging trivia questions will keep you entertained for hours. It is an excellent source of information especially if you present trivia to groups. There are 21 sets of questions and answers., In it, you will learn interesting information about: World-famous people and places, countries of the world, sports trivia, movie and music icons. This is the third trivia book Roberta Cava has written.
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