In Workbook 3: Build a Continuing Relationship, the retail sales associate will learn how to honor manufacturers' warranties, how to adhere to the company's return policy, and how to handle customer complaints graciously. By showing the customer that the store stands behind what it sells, the sales associate can help extend the customer relationship beyond the initial sale and build customer loyalty. Benefits: * This workbook-style book is designed to be "read with a pencil." * It is an excellent workbook for self-study, as well as classroom learning. * A 25 question assessment is available.
United for Truth: The ACFEI story recounts the founding and the growth of the American College of Forensic Examiners Institute, the world's leading forensic science association. It includes fascinating forensic science case stories as well as profiles of leading forensic science professionals.
The Mormon military experience is unique in American history. The Church of Jesus Christ of Latter-day Saints (LDS) is the only denomination to field military units for its own support and purpose rather than national interests, an effort which began in Missouri in 1838 and lasted through the Spanish American War of 1898. From World War I onward, however, the military exceptionalism of the LDS Church faded and Mormon soldiers came to serve national interests as loyal citizens alongside their fellow Americans. The Mormon Military Experience: 1838 to the Cold War is the first book to present a historical overview of the Mormon military experience. Sherman Fleek and Robert Freeman tell this unique story of how the Church of Jesus Christ of Latter-day Saints has experienced war and military service and of their teachings concerning participation in armed conflict. The LDS Church’s distinct relationship between religious life and military service is rooted in its adherence to the Book of Mormon and its unique doctrine based in ancient and then-modern revelations from church leaders. Religious and military exceptionalism went hand in hand during the nineteenth century, when LDS Church leaders dictated when and how members would serve in armed conflict. Mormon militiamen were often more loyal to church interests and the guidance of LDS leaders than they were to government policy, from mustering of the Mormon Battalion during the Mexican War to orchestrating the armed effort during the Utah War of 1857–1858 to serving as Civil War volunteers in the West. Similarly, they followed Church leaders’ teachings not to serve in the Civil War’s bloody campaigns in the East. While LDS leaders adapted church practices and policies to support national objectives at times, there were also occasions when Mormon militia units defied state and federal military forces, sometimes to the point of open combat. No other American denomination has done this. This is a story about changing loyalties: as the LDS Church transformed from a personalist religious movement on the edge of society to a mainstay of American religious and political life, Mormons have moved from battling the US military to serving with distinction within it.
There is a place you can go that is free from sickness, crime, and war. That place is not here on this Earth. Instead, it is on the "New Earth." And you can choose to obtain a new body and go there. Drawing upon thirty-three years of University research and fifteen years of "Subtle Energy" manipulations Dr. Pettit discusses relationships between life sciences and spirituality. By understanding the concept "ask and you can receive" he outlines the questions to ask and your responsibilities to create a new body for ascending to the "New Earth" around 2012. Ascension is available for those who choose to move out of duality consciousness with suffering and pain into a new reality of Unity Consciousness with unfathomed joy and peace. Dr. Pettit explains how you can achieve this incredible gift with the following concepts. * Making a choice to ascend with your physical body * Knowing who you are and why you are on Earth * Shifting your dimensional state of consciousness * Avoiding fear, accept change, understand time-space * Releasing false beliefs, sickness, and pain * Understand your Mer-Ka-Ba Energy Field * Universal Laws related to your spirituality * The End Times, "The Shift," and Photon Belt
This 8th Edition of Moss and Adams' Heart Disease in Infants, Children, and Adolescents: Including the Fetus and Young Adult, provides updated and useful information from leading experts in pediatric cardiology. Added chapters and a companion web site that includes the full text with bonus question and answer sections make this Moss and Adams’ edition a valuable resource for those who care for infants, children, adolescents, young adults, and fetuses with heart disease. Features: · Access to online questions similar to those on the pediatric cardiology board examination to prepare you for certification or recertification · Leading international experts provide state-of-the-art diagnostic and interventional techniques to keep you abreast of the latest advances in treatment of young patients · Chapters on quality of life, quality and safety, pharmacology, and research design add to this well-respected text
During the five full years of his presidency (1964–1968), Lyndon Johnson initiated a breathtaking array of domestic policies and programs, including such landmarks as the Civil Rights Act, Head Start, Food Stamps, Medicare and Medicaid, the Immigration Reform Act, the Water Quality Act, the Voting Rights Act, Social Security reform, and Fair Housing. These and other “Great Society” programs reformed the federal government, reshaped intergovernmental relations, extended the federal government’s role into new public policy arenas, and redefined federally protected rights of individuals to engage in the public sphere. Indeed, to a remarkable but largely unnoticed degree,Johnson’s domestic agenda continues to shape and influence current debates on major issues such as immigration, health care, higher education funding, voting rights, and clean water, even though many of his specific policies and programs have been modified or, in some cases, dismantled since his presidency. LBJ’s Neglected Legacy examines the domestic policy achievements of one of America’s most effective, albeit controversial, leaders. Leading contributors from the fields of history, public administration, economics, environmental engineering, sociology, and urban planning examine twelve of LBJ’s key domestic accomplishments in the areas of citizenship and immigration, social and economic policy, science and technology, and public management. Their findings illustrate the enduring legacy of Johnson’s determination and skill in taking advantage of overwhelming political support in the early years of his presidency to push through an extremely ambitious and innovative legislative agenda, and emphasize the extraordinary range and extent of LBJ’s influence on American public policy and administration.
This book explores the intersection of gender, digitalization, and resilience in international development. Building resilience is increasingly seen as crucial when planning and implementing development programmes, enabling communities to mitigate, adapt to, and recover from shocks and stresses in a manner that reduces chronic vulnerability and facilitates inclusive growth. Gender plays a crucial role in the resilience of development systems, as the exclusion of women from participation can make communities more vulnerable to economic shocks, perpetuating and even worsening current levels of poverty, instability, and insecurity. Drawing on meta-data from across the world, as well as specific case studies from Ghana, Kenya, Burkina Faso, and Mozambique, this book reflects on these intersections and the potential of digitalization as a democratizing tool for improving the access of women and other marginalized groups to information vital for their participation in the process of development. By outlining the importance of digitalization for addressing gender imbalances, this book draws the evidentiary lines between the role of digitalization for women and resilience as a whole. This book will be of interest to development practitioners and policy makers, as well as researchers with specialisms in gender inclusion, resilience, digitalization, and international development.
Widely recognized as the definitive text in pediatric cardiology, Moss and Adams' Heart Disease in Infants, Children, and Adolescents provides the authoritative, state-of-the-art information you need when caring for young patients with heart disease. The editorial team, led by Dr. Robert Shaddy, from Children's Hospital Los Angeles and the University of Southern California, ensures that you are kept fully up to date with recent advances in this complex and fast-changing field. This award-winning title, now in its Tenth Edition, continues to be the reference of choice for today’s cardiology fellows, pediatric cardiologists, and cardiology practitioners worldwide.
[B]ecause of the thoroughness of the literature reviews and the comprehensive coverage of the chapter topics, [this book] should be required reading for any scholar working in related areas of personality or intelligence."--PsycCRITIQUES "This book is a masterly attempt to bring order and cohesion to a field that for many years has been riven with claims and counterclaims. The editors and authors are to be congratulated for addressing a very complex task so helpfully." John Biggs, PhD Honorary Professor of Psychology University of Hong Kong "If you are interested in intellectual stylesópeople's preferred ways of processing informationóthen this book belongs on your bookshelf." Richard E. Mayer, PhD Professor of Psychology University of California, Santa Barbara "For more than half a century, the construct of styleówhether designated as cognitive, thinking or learningóhas been in or out of fashion in the history of psychology and education. The editors of the present Handbook have invigorated the style construct in the form of intellectual styles, and have brought together a distinguished international panel of chapter authors who offer up-to-date surveys of the assessment, development, correlates, and educational and organizational applications of intellectual styles. For those seeking to familiarize themselves with current theory and research in an intellectually exciting field, the present Handbook is essential." Nathan Kogan, PhD Professor Emeritus, Department of Psychology New School for Social Research, New York, NY The concept of intellectual styles has had a controversial history based on diverse philosophical and theoretical foundations. Most recently, the idea of intellectual stylesóan umbrella term that covers such closely related constructs as "cognitive styles," "learning styles," "teaching styles," and "thinking styles"óhas gained momentum as an explanation for why different people succeed in different professional and organizational settings. Previously, it was thought that high-achievers simply had more innate abilities than their less successful peers, but research has shown that individuals have different intellectual styles that are better suited for varying types of contexts and problems. Based on the most current and expansive research, this handbook is the first to provide a comprehensive review of research on the construct of intellectual style, from its foundations and development, to its relations to allied constructs, its roles in school and job performance, its applications in various populations, and its future.. This understanding of intellectual styles as a valid concept for both individuals and groups has far-reaching implications for researchers in cross-cultural psychology, multicultural education, organizational behavior and work performance, and many other academic disciplines, as well as practitioners in education and beyond. Key Features: Provides a comprehensive review of intellectual styles from multiple perspectives Written for students and scholars in diverse academic arenas, as well as practitioners in education and other fields Includes contributions from researchers from diverse disciplines, such as psychology, business, education, and health sciences
Designed to effectively prepare pediatric cardiology fellows and practitioners for board certification and recertification, Pediatric Cardiology Board Review, Third Edition, provides easy access to more than 1,200 board-style questions. Based on the popular Mayo Clinic Pediatric Cardiology Review course and edited by Drs. Benjamin W. Eidem, Bryan C. Cannon, Jonathan N. Johnson, Anthony C. Chang, Frank Cetta, Robert E. Shaddy, and Paul Kantor, it covers all the latest advances in the diagnosis and management of congenital heart disease, provides full explanations for every question, and helps you make the most of your study time.
This second edition of Satellite Communications is a revised, updated, and improved version of the first edition (Van Nostrand, 1984) and has been extended to include many newer topics that are rapidly becoming important in modem and next-generation satellite systems. The first half of the book again covers the basics of satellite links, but has been updated to include additional areas such as Global Positioning and deep space satellites, dual polarization, multiple beaming, advanced satellite electronics, frequency synthesizers, and digital frequency generators. The second half of the book is all new, covering frequency and beam hopping, on-board processing, EHF and optical cross links, and mobile satellites and VSAT systems. All of these latter topics figure to be important aspects of satellite systems and space platforms of the twenty-first century. As in the first edition, the objective of the new edition is to present a unified approach to satellite communications, helping the reader to become familiar with the terminology, models, analysis procedures, and evolving design directions for modem and future satellites. The presentation stresses overall system analysis and block diagram design, as opposed to complicated mathematical or physics descriptions. (Backup mathematics is relegated to the appendices where a reader can digest the detail at his own pace. ) The discussion begins with the simplest satellite systems and builds to the more complex payloads presently being used.
Examines the desegregation experience, with a focus on the impact of the Supreme Court's decisions from Brown v. Board of Education in 1954, through Parents Involved v. Seattle School District in 2007. Assesses desegregation in Delaware, one of the states involved in the original Brown litigation"--Provided by publisher.
After more than 75 years, Nelson Textbook of Pediatrics remains your indispensable source for definitive, state-of-the-art answers on every aspect of pediatric care. Embracing the new advances in science as well as the time-honored art of pediatric practice, this classic reference provides the essential information that practitioners and other care providers involved in pediatric health care throughout the world need to understand to effectively address the enormous range of biologic, psychologic, and social problems that our children and youth may face. Brand-new chapters and comprehensive revisions throughout ensure that you have the most recent information on diagnosis and treatment of pediatric diseases based on the latest recommendations and methodologies. "The coverage of such a wide range of subjects relating to child health makes this textbook still the gold standard and companion for all pediatricians across the world." Reviewed by Neel Kamal, Sept 2015 "All in all, this is an excellent and detailed paediatric review textbook which represents excellent value for money..truly a textbook for the global community" Reviewed by glycosmedia.com, Sept 2015 Form a definitive diagnosis and create the best treatment plans possible using evidence-based medicine and astute clinical experiences from leading international authors-many new to this edition. A NEW two-volume layout provides superior portability and exceptional ease of use. Gain a more complete perspective. Along with a broader emphasis on imaging and molecular diagnoses and updated references, the new edition includes an increased focus on international issues to ensure relevance in pediatrics practice throughout the world. Effectively apply the latest techniques and approaches with complete updates throughout 35 new chapters, including: Innovations in Addressing Child Health and Survival in Low Income Settings; Developmental Domains and Theories of Cognition; The Reggio Emilia Educational Approach Catatonia ; Refeeding Syndrome; Altitude-associated Illness; Genetic Approaches to Rare and Undiagnosed Diseases; Healthcare?Associated Infections; Intrapartum and Peripartum Infections; Bath salts and other drugs of abuse; Small Fiber Polyneuropathy; Microbiome; Kingella kingae; Mitochondrial Neurogastrointestinal Encephalomyopathy; Nonalcoholic Fatty Liver Disease; Plagiocephaly; CNS Vasculitis; Anterior Cruciate Ligament Rupture; and Sports-Related Traumatic Brain Injury. Recognize, diagnose, and manage genetic and acquired conditions more effectively. A new Rehabilitation section with 10 new chapters, including: Evaluation of the Child for Rehabilitative Services; Severe Traumatic Brain Injury; Spinal Cord Injury and Autonomic Crisis Management; Spasticity; Birth Brachial Plexus Palsy; Traumatic and Sports-Related Injuries; Meningomyelocele; Health and Wellness for Children with Disabilities. Manage the transition to adult healthcare for children with chronic diseases through discussions of the overall health needs of patients with congenital heart defects, diabetes, and cystic fibrosis. Understand the principles of therapy and which drugs and dosages to prescribe for every disease. Expert Consult eBook version included with purchase. This enhanced eBook experience allows you to search all of the text, figures, and references from the book on a variety of devices.
While there have been many books on the architecture and planning of this iconic city, Building Washington explains the engineering and construction behind it.
Yen Jaffe's Reproductive Endocrinology helps you successfully diagnose and manage the spectrum of female and male reproductive system diseases, from impaired fertility, infertility, and recurrent pregnancy loss through problems of sexual development, puberty, menstrual disturbances, fibroids, endometriosis, and reproductive aging. This trusted endocrinology reference book is ideal for fellows, endocrinologists, or as a quick reference when making daily diagnostic and therapeutic decisions. It is just the resource you need to offer your patients the best possible reproductive care. "This new edition helps the reader to stay on top of recent developments. It is a must for subspecialists in reproductive medicine and a valuable source of information in the library of any department and clinical unit involved in reproductive medicine." Reviewed by Acta Obstetricia et Gynecologica Scandinavica February 2015 "It is a must for subspecialists in reproductive medicine and a valuable source of information in the library of any department and clinical unit involved in reproductive medicine." Reviewed by Acta Obstetricia et Gynecologica Scandinavica , March 2015 Get unmatched guidance you can trust, such as fresh insights into today's field and future advances, through the knowledge gleaned from worldwide fertility experts in reproductive medicine. Further your study of Reproductive Endocrinology with a list of suggested readings at the end of each chapter. Conveniently access the fully searchable text and view all of the images online at Expert Consult. Apply the latest reproductive endocrinology advances in basic and clinical science, including molecular, cellular, and genetic concepts, and grasp their relevance to pathophysiology, diagnosis, and therapy. Maximize fertility in women and men undergoing chemotherapy and other cancer treatments, and counsel patients on environmental factors affecting reproduction. Stay on top of recent developments including the impact of obesity on fertility; ovarian tissue banking; cryopreservation; pre-implantation genetic diagnosis; ovulation induction; and risks and treatments for steroid hormone-responsive cancers. View basic anatomic structures, endocrine processes, and cell function and dysfunction with absolute clarity through full-color illustrations and new images throughout. Confidently perform procedures through expanded coverage of reproductive and infertility surgery and online videos demonstrating key techniques.
Ideal for fellows and practicing pulmonologists who need an authoritative, comprehensive reference on all aspects of pulmonary medicine, Murray and Nadel’s Textbook of Respiratory Medicine offers the most definitive content on basic science, diagnosis, evaluation and treatment of the full spectrum of respiratory diseases. Full-color design enhances teaching points and highlights challenging concepts. Understand clinical applications and the scientific principles of respiratory medicine. Detailed explanations of each disease entity allow you to work through differential diagnoses. Key Points and Key Reading sections highlight the most useful references and resources for each chapter. An expanded sleep section now covers four chapters and includes control of breathing, consequences of sleep disruption, as well as obstructive and central apnea. New chapters in the Critical Care section cover Noninvasive Ventilation (NIV) and Extracorporeal Support of Gas Exchange (ECMO). New chapters focusing on diagnostic techniques now include Invasive Diagnostic Imaging and Image-Guided Interventions and Positron Emission Tomography, and a new chapter on Therapeutic Bronchoscopy highlights the interventional role of pulmonologists.
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