Robert Mulholland's Books

Spy Sites of New York City

A Guide to the Region's Secret History

By: H. Keith Melton,Robert Wallace

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Spy Sites of New York City

A Guide to the Region's Secret History

By: H. Keith Melton,Robert Wallace

Through every era of American history, New York City has been a battleground for international espionage, where secrets are created, stolen, and passed through clandestine meetings and covert communications. Some spies do their work and escape, while others are compromised, imprisoned, and—a few—executed. Spy Sites of New York City takes you inside this shadowy world and reveals the places where it all happened. In 233 main entries as well as listings for scores more spy sites, H. Keith Melton and Robert Wallace weave incredible true stories of derring-do and double-crosses that put even the best spy fiction to shame. The cases and sites follow espionage history from the Revolutionary War and Civil War, to the rise of communism and fascism in the twentieth century, to Russian sleeper agents in the twenty-first century. The spy sites are not only in Manhattan, Brooklyn, Queens, and the Bronx but also on Long Island and in New Jersey. Maps and 380 photographs allow readers to follow in the footsteps of spies and spy-hunters to explore the city, tradecraft, and operations that influenced wars hot and cold. Informing and entertaining, Spy Sites of New York City is a must-have guidebook to the espionage history of the Big Apple.

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401

Publisher

Georgetown University Press

Published Date

ISBN 10

1626167109

ISBN 13

9781626167100

The Sentry

By: Robert Crais

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The Sentry

By: Robert Crais

Private investigators Joe Pike and Elvis Cole get double-crossed in this twisty, gripping New York Times bestseller that will have readers on the edge of their seats. When gangbangers shake down the modest owner of a Los Angeles eatery, Joe Pike intervenes. For all intents and purposes, Pike saved Wilson Smith's life. But for reasons of their own, Smith and his lovely niece, Dru, are curiously resentful. It's only when Pike's feelings for the woman deepen that he and his partner, Elvis Cole, discover that Dru and her uncle are not at all who they seem, and everything Pike has learned about them is a lie. But it's much more than a deception. It's a trap. And with every new twist it's proving to be a killer.

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214

Publisher

Penguin

Published Date

ISBN 10

1101486090

ISBN 13

9781101486092

Murder by the Numbers

By: Robert Brigham

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Murder by the Numbers

By: Robert Brigham

Pomp, circumstance, and murder mark the graduation ceremony at Marcus Rome State University. Famed philanthropist and commencement speaker, Douglas Norwood, lies dead. There is no apparent motive. A cryptic message to a local television station provides many questions but few answers. Sergeant Tom Warren and the campus police are faced with the grim task of untangling the mess. University President Norman Mulholland wants a solution fast, and appoints mathematics professor Jim Albright to serve as liaison between him and the police. In an unconventional move, Warren and Albright enlist a group of amateur sleuths composed of Albrights sexy psychologist wife, Donna; eccentric mathematical genius Elmo Sherwin and his wife, Michelle; and Mulholland himself to work with Warren. With the exception of the president, this is the same group that pinpointed another campus murderer three years earlier (see Math Is Murder). The team soon learns the crime is more complicated than it first appeared, and watches with growing anxiety as the universitys situation deteriorates. Will they be able to solve this mystery in time to prevent more carnage? The clues in this whodunit are everywhere. Its up to the investigative team and the reader to find them. The problem is recognizing them.

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381

Publisher

iUniverse

Published Date

ISBN 10

1491741694

ISBN 13

9781491741696

Errol Flynn Slept Here

The Flynns, the Hamblens, Rick Nelson, and the Most Notorious House in Hollywood

By: Robert Matzen,Michael Mazzone

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Errol Flynn Slept Here

The Flynns, the Hamblens, Rick Nelson, and the Most Notorious House in Hollywood

By: Robert Matzen,Michael Mazzone

Documenting the most notorious house in Hollywood, this history spans the life and death of Mulholland Farm, the elegant and infamous mountaintop showplace built by film star Errol Flynn at the height of his fame. While appearing to be stylish and refined, Flynn installed secret passageways, two-way mirrors, and other voyeuristic tools into the house to spy on the famous women he entertained, as well as couples making love. He lived in Mulholland Farm during Hollywood’s Golden Era, when he was the most famous playboy movie star alive, remaining in the home through the rape trial that almost ruined him and the snatching of John Barrymore's body. The intricate story of the farm also spans five continents to include Franklin Delano Roosevelt, Ronald Reagan, Fidel Castro, Humphrey Bogart, Shirley Temple, Clark Gable, Billy Graham, Johnny Cash, Roy Rogers, the Rolling Stones, and the other two owners of the property, Christian singer/songwriter Stuart Hamblen and rock ‘n’ roll legend Rick Nelson.

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421

Publisher

Paladin Communications

Published Date

ISBN 10

0988502585

ISBN 13

9780988502581

The Silkworm

By: Robert Galbraith

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The Silkworm

By: Robert Galbraith

Private investigator Cormoran Strike must track down a missing writer -- and a sinister killer bent on destruction -- in this "wonderfully entertaining" mystery (Harlan Coben, New York Times Book Review) that inspired the acclaimed HBO Max series C.B. Strike. When novelist Owen Quine goes missing, his wife calls in private detective Cormoran Strike. At first, Mrs. Quine just thinks her husband has gone off by himself for a few days -- as he has done before -- and she wants Strike to find him and bring him home. But as Strike investigates, he discovers that Quine's disappearance is no coincidence. The novelist has just completed a manuscript featuring poisonous pen-portraits of almost everyone he knows. If the novel were published, it would ruin lives -- meaning that almost everyone in his life would have motives to silence him. When Quine is found brutally murdered under bizarre circumstances, Strike must race against time to understand the motivation of a ruthless killer, a killer unlike any he has encountered before . . . A compulsively readable crime novel with twists at every turn, The Silkworm is the second in J. K. Rowling's highly acclaimed series featuring Cormoran Strike and his determined young assistant, Robin Ellacott.

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499

Publisher

Mulholland Books

Published Date

ISBN 10

0316206911

ISBN 13

9780316206914

Troubled Blood

By: Robert Galbraith

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Troubled Blood

By: Robert Galbraith

In the epic fifth installment in this “compulsively readable” (People) series, Galbraith’s “irresistible hero and heroine” (USA Today) take on the decades-old cold case of a missing doctor, one which may be their grisliest yet. Private Detective Cormoran Strike is visiting his family in Cornwall when he is approached by a woman asking for help finding her mother, Margot Bamborough—who went missing in mysterious circumstances in 1974. Strike has never tackled a cold case before, let alone one forty years old. But despite the slim chance of success, he is intrigued and takes it on; adding to the long list of cases that he and his partner in the agency, Robin Ellacott, are currently working on. And Robin herself is also juggling a messy divorce and unwanted male attention, as well as battling her own feelings about Strike. As Strike and Robin investigate Margot’s disappearance, they come up against a fiendishly complex case with leads that include tarot cards, a psychopathic serial killer and witnesses who cannot all be trusted. And they learn that even cases decades old can prove to be deadly . . .

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969

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Mulholland Books

Published Date

ISBN 10

0316498963

ISBN 13

9780316498968

An Arch Guidebook to Los Angeles

By: Robert Winter

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An Arch Guidebook to Los Angeles

By: Robert Winter

Known as "the bible" to Los Angeles architecture scholars and enthusiasts, Robert Winter and David Gebhard's groundbreaking guide to architecture in the greater Los Angeles area is updated and revised once again. From Art Deco to Beaux-Arts, Spanish Colonial to Mission Revival, Winter discusses an impressive variety of architectural styles in this popular guide that he co-authored with the late David Gebhard. New buildings and sites have been added, along with all new photography. Considered the most thorough L.A. architecture guide ever written, this new edition features the best of the past and present, from Charles and Henry Greene's Gamble House to Frank Gehry's Disney Philharmonic Hall. This was, and is again, a must-have guide to a diverse and architecturally rich area. Robert Winter is a recognized architectural historian who lives in Los Angeles, and has led architectural tours through the Los Angeles area since 1965. He is a professor at Occidental College in Los Angeles.

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546

Publisher

Gibbs Smith

Published Date

ISBN 10

1423608933

ISBN 13

9781423608936

American Iron, 1607-1900

By: Robert B. Gordon

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American Iron, 1607-1900

By: Robert B. Gordon

Winner of the Professional and Scholarly Publishing Award for General Engineering from the Association of American Publishers Originally published in 1996. By applying their abundant natural resources to ironmaking early in the eighteenth century, Americans soon made themselves felt in world markets. After the Revolution, ironmakers supplied the materials necessary to the building of American industry, pushing the fuel efficiency and productivity of their furnaces far ahead of their European rivals. In American Iron, 1607-1900, Robert B. Gordon draws on recent archaeological findings as well as archival research to present an ambitious, comprehensive survey of iron technology in America from the colonial period to the industry's demise at about the turn of the twentieth century. Closely examining the techniques—the "hows"—of ironmaking in its various forms, Gordon offers new interpretations of labor, innovation, and product quality in ironmaking, along with references to the industry's environmental consequences. He establishes the high level of skills required to ensure efficient and safe operation of furnaces and to improve the quality of iron product. By mastering founding, fining, puddling, or bloom smelting, ironworkers gained a degree of control over their lives not easily attained by others.

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1086

Publisher

JHU Press

Published Date

ISBN 10

1421435020

ISBN 13

9781421435022

Civil War Medal of Honor Recipients

A Complete Illustrated Record

By: Robert P. Broadwater

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Civil War Medal of Honor Recipients

A Complete Illustrated Record

By: Robert P. Broadwater

In November 1861, Lieutenant Colonel Edward Townsend, adjutant general of the Army, sought to establish an award to motivate and inspire Northern soldiers in the aftermath of the early, morale-devastating defeats of the Civil War. The outcome of Townsend's brainstorm was the Medal of Honor. This reference book offers information about all recipients of the Civil War Medal of Honor, with details of their acts of heroism. The work then organizes recipients by a variety of criteria including branch of service; regiment or naval ship assignment; place of action; act of heroism; state or country of nativity; age of recipient; and date of issuance. Also included is information about the first winners of the medal, the first recipients of multiple medals, posthumously awarded medals and civilian recipients.

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361

Publisher

McFarland

Published Date

ISBN 10

0786491744

ISBN 13

9780786491742

The Tales of Breckinridge Elkins (A Collection of Short Stories)

By: Robert E. Howard

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The Tales of Breckinridge Elkins (A Collection of Short Stories)

By: Robert E. Howard

These early works by Robert E. Howard were originally published in the early 20th century and we are now republishing them with a brand new introductory biography. 'The Tales of Breckinridge Elkins' is a compilation of Howard's short stories in the Breckinridge Elkins series and include 'The Apache Mountain War', 'No Cowherders Wanted', 'Mountain Man', and many more. Robert Ervin Howard was born in Peaster, Texas in 1906. During his youth, his family moved between a variety of Texan boomtowns, and Howard - a bookish and somewhat introverted child - was steeped in the violent myths and legends of the Old South. At fifteen Howard began to read the pulp magazines of the day, and to write more seriously. The December 1922 issue of his high school newspaper featured two of his stories, 'Golden Hope Christmas' and 'West is West'. In 1924 he sold his first piece - a short caveman tale titled 'Spear and Fang' - for $16 to the not-yet-famous Weird Tales magazine. Howard's most famous character, Conan the Cimmerian, was a barbarian-turned-King during the Hyborian Age, a mythical period of some 12,000 years ago. Conan featured in seventeen Weird Tales stories between 1933 and 1936 which is why Howard is now regarded as having spawned the 'sword and sorcery' genre. The Conan stories have since been adapted many times, most famously in the series of films starring Arnold Schwarzenegger.

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Page Count

318

Publisher

Read Books Ltd

Published Date

ISBN 10

1473397286

ISBN 13

9781473397286

Hollywood Hellraisers

The Wild Lives and Fast Times of Marlon Brando, Dennis Hopper, Warren Beatty, and Jack Nicholson

By: Robert Sellers

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Hollywood Hellraisers

The Wild Lives and Fast Times of Marlon Brando, Dennis Hopper, Warren Beatty, and Jack Nicholson

By: Robert Sellers

“I don’t know what people expect when they meet me. They seem to be afraid that I’m going to piss in the potted palm and slap them on the ass.”—Marlon Brando “I should have been dead ten times over. I believe in miracles. It’s an absolute miracle that I’m still around.”—Dennis Hopper “You only lie to two people in your life: your girlfriend and the police.”—Jack Nicholson “The best time to get married is noon. That way, if things don’t work out, you haven’t blown the whole day.”—Warren Beatty They’re the baddest bad-asses Hollywood as ever seen: Marlon Brando, Dennis Hopper, Warren Beatty, and Jack Nicholson. They are men to whom rules did not apply; normal standards of behavior were simply too wearisome to worry about. These are men who brawled, boozed, snorted, and screwed their way into legendhood—but along the way they changed acting and the way movies were made forever. Hollywood Hellraisers is a whistle-stop tour of jaw-dropping sexual activity, misbehavior of an Olympic standard, all-out excess, and genuine madness. It’s a wonder Hollywood survived.

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452

Publisher

Skyhorse Publishing, Inc.

Published Date

ISBN 10

162873146X

ISBN 13

9781628731460

Spycraft

The Secret History of the CIA's Spytechs from Communism to Al-Qaeda

By: Robert Wallace,Harold Keith Melton

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Spycraft

The Secret History of the CIA's Spytechs from Communism to Al-Qaeda

By: Robert Wallace,Harold Keith Melton

An insider's tour of the past half-century's espionage technologies also recounts some of the CIA's most secretive operations and how they have been performed using state-of-the-art spy instruments.

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616

Publisher

Penguin

Published Date

ISBN 10

0525949801

ISBN 13

9780525949800

Stalking the Angel

An Elvis Cole and Joe Pike Novel

By: Robert Crais

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Stalking the Angel

An Elvis Cole and Joe Pike Novel

By: Robert Crais

Meet Elvis Cole, L.A. private eye . . . he quotes Jiminy Cricket and carries a .38. He’s a literate, wisecreacking Vietnam vet who is determined never to grow up. The blonde who walked into Cole’s office was the bestlooking woman he’d seen in weeks. The only thing that kept her from rating a perfect “10” was the briefcase on one arm and the uptight hotel magnate on the other. Bradley Warren had lost something very valuable—something that belonged to someone else: a rare thirteenth-century Japanese manuscript called the Hagakure. Just about all Cole knew about Japanese culture he’d learned from reading Shogun, but he knew a lot about crooks—and what he didn’t know his sociopathic sidekick, Joe Pike, did. Together their search begins in L.A.’s Little Tokyo and the nest of notorious Japanese mafia, the yakuza, and leads to a white-knuckled adventure filled with madness, murder, sexual obsession, and a stunning double-whammy ending. For Elvis Cole, it’s just another day’s work. Praise for Stalking the Angel “Stalking the Angel is a righteous California book: intelligent, perceptive, hard, clean.”—James Ellroy “Out on the West Coast, where private eyes thrive like avocado trees, Robert Crais has created an interesting and amusing hero in Elvis Cole.”—The Wall Street Journal “Devotees of the rock ‘em, sock ‘em school should find [Stalking the Angel] tasty.”—The San Diego Union

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306

Publisher

Ballantine Books

Published Date

ISBN 10

0593157168

ISBN 13

9780593157169

Western Water A to Z

The History, Nature, and Culture of a Vanishing Resource

By: Robert R. Crifasi

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Western Water A to Z

The History, Nature, and Culture of a Vanishing Resource

By: Robert R. Crifasi

Western Water A to Z is the first ever field guide to Western water. Reinventing this twentieth-century genre for a twenty-first-century audience, Robert R. Crifasi answers questions about rivers, water projects, the culture of water, the ecosystems water projects have created or destroyed, and the reliance of cities, farms, and industries on this critical resource. Organized as a collection of terms, the book addresses the most salient water issues and provides helpful background information regarding their origins and implications. Photographs serve a vital role in the cultural dialogue on water and stand as an equal partner to the text. Each subject is covered in about one page and is accompanied by one or two striking images from famous photographers like Margaret Bourke-White, Carleton E. Watkins, Arthur Rothstein, William Henry Jackson, and Dorothea Lang as well as Crifasi’s own work. Water often finds itself at the center of our cultural discourse in art, cinema, and literature, which play essential roles in shaping our understanding and experience of Western water. Crifasi also engages personalities that are nearly synonymous with Western water—John Wesley Powell, Elwood Mead, and Floyd Dominy, among others—to show how their lives intertwined with and often influenced the course of water development across the region. Travelers, adventurers, students, and anyone interested in water will find Western Water A to Z a handy and entertaining reference guide.

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392

Publisher

University Press of Colorado

Published Date

ISBN 10

1646423283

ISBN 13

9781646423286

The Johns Hopkins ABSITE Review Manual

By: Robert A. Meguid,Kyle Van Arendonk,Pamela A. Lipsett

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The Johns Hopkins ABSITE Review Manual

By: Robert A. Meguid,Kyle Van Arendonk,Pamela A. Lipsett

Written by Johns Hopkins University School of Medicine faculty and surgical residents, the second edition of The Johns Hopkins ABSITE Review Manual delivers comprehensive coverage of the American Board of Surgery In-Training Examination through two full-length practice tests. Both tests are based on actual key words from recent ABSITEs, and are accompanied by test review sections, which go over every practice test question and answer, providing rationales behind surgical decision-making. ABSITE-style question format familiarizes readers with the test’s presentation and content. This edition features twice the number of questions as in the previous edition, offering even more opportunities for self-paced review. Rationales for correct and incorrect responses help to identify the test-taker’s strengths and weaknesses. This book is ideal not only for those preparing for the ABSITE, but also for surgeons and residents studying for the general surgery qualifying exam and for all surgical residents seeking to review key topics during rotations.

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Page Count

995

Publisher

Lippincott Williams & Wilkins

Published Date

ISBN 10

146983166X

ISBN 13

9781469831664

The Texture of Industry

An Archaeological View of the Industrialization of North America

By: Robert Boyd Gordon,Patrick M. Malone

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The Texture of Industry

An Archaeological View of the Industrialization of North America

By: Robert Boyd Gordon,Patrick M. Malone

While historians have given ample attention to stories of entrepreneurship, invention, and labor conflict, they have told us little about actual work-places and how people worked. Workers seldom wrote about their daily employment. However, they did leave behind their tools, products, shops, and factories as well as the surrounding industrial landscapes and communities. In this book, Gordon and Malone look at the industrialization of North America from the perspective of the industrial archaeologist. Using material evidence from such varied sites as Indian steatite quarries, automobile plants, and coal mines, they examine manufacturing technology, transportation systems, and the effects of industrialization on the land. Their research greatly expands our understanding of industry and focuses attention on the contributions of anonymous artisans whose skills shaped our industrial heritage.

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457

Publisher

New York : Oxford University Press

Published Date

ISBN 10

0195111419

ISBN 13

9780195111415

The Official CIA Manual of Trickery and Deception

By: H. Keith Melton,Robert Wallace

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The Official CIA Manual of Trickery and Deception

By: H. Keith Melton,Robert Wallace

Once a top-secret training manual for CIA field agents in the early Cold War Era of the 1950s, The Official CIA Manual of Trickery and Deception is now available to the general public. An amazing historical artifact, this eye-opening handbook offered step-by-step instructions to covert intelligence operatives in all manner of sleight of hand and trickery designed to thwart the Communist enemy. Part of the Company’s infamous MK-ULTRA—a secret mind-control and chemical interrogation research program—this legendary document, the brainchild of John Mulholland, then America’s most famous magician, was believed lost forever. But thanks to former CIA gadgeteer Bob Wallace and renowned spycraft historian H. Keith Melton, The Official CIA Manual of Trickery and Deception is now available to everyone, spy and civilian alike.

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274

Publisher

Harper Collins

Published Date

ISBN 10

0061943339

ISBN 13

9780061943331

Shaped by the Word Anniversary Edition

The Power of Scripture in Spiritual Formation

By: M. Robert Mulholland

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Shaped by the Word Anniversary Edition

The Power of Scripture in Spiritual Formation

By: M. Robert Mulholland

In the foreword to the first edition of Shaped by the Word, Bishop Rueben Job wrote, "One of the great strengths of this volume is that it grows out of the spiritual pilgrimage of a capable and committed biblical scholar. It was my privilege to hear these lectures when they were presented to the first Academy for Spiritual Formation in 1983. They became for those who heard them a window to God." Nearly forty years later, Shaped by the Word continues to provide this "window to God" to readers across the world. In a success-oriented world, it is easy for Bible study to become another task to perform rather than a transformational experience. Those who hunger for a deep relationship with God often struggle with barriers that keep us from being able to meditate and listen to God with the deepest core of our being. Shaped by the Word seeks to overcome these barriers through a formational reading of the Bible. In this timeless book, Robert Mulholland shows readers how to listen for God's voice in our study of the Word and allow God to lead our reading and understanding so that we may truly be transformed.

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173

Publisher

Upper Room Books

Published Date

ISBN 10

0835820475

ISBN 13

9780835820479

A Compulsion to Kill

The Surprising Story of Australia's First Serial Killers

By: Robert Cox

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A Compulsion to Kill

The Surprising Story of Australia's First Serial Killers

By: Robert Cox

The latest work from acclaimed historical author Robert Cox, A Compulsion to Kill is a dramatic chronological account of 19th-century Tasmanian serial murderers. Never before revealed in such depth, the story is the culmination of extensive research and adept craftsmanship as it probes the essence of both the crimes and the killers themselves. Beginning in 1806 with Australia’s first serial killers, John Brown and Richard Lemon, A Compulsion to Kill recounts the stories of Alexander Pearce, ‘the cannibal convict’; Thomas Jeffrey, a sadist, sexual predator, cannibal, and baby-killer known as ‘the monster’; Charles Routley, who burnt one of his victims alive; cannibal convicts Broughton and McAvoy; Rocky Whelan, who in twenty-four days slew five men in cold blood; and John Haley, who killed three people in fits of rage. The final chapter investigates the still-unsolved Parkmount murders, three killings for which the two probable culprits twice faced court, only to be discharged due to faulty police investigation and neglected evidence. Most of these stories have never been told before, and none has previously been related with such detail and verifiable accuracy. A determined storyteller, Cox delivers a supremely dramatic page-turner in the true crime genre. The book includes extensive references and an index.

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250

Publisher

Interactive Publications

Published Date

ISBN 10

1922120952

ISBN 13

9781922120953

Haunted Toronto

By: John Robert Colombo

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Haunted Toronto

By: John Robert Colombo

Haunted Toronto is a book about the ghosts and spirits that haunt (or are said to haunt) houses and other places in Toronto.

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258

Publisher

Dundurn

Published Date

ISBN 10

1459725077

ISBN 13

9781459725072

The Nordstrom Way

The Inside Story of America's #1 Customer Service Company

By: Robert Spector,Patrick D. McCarthy

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The Nordstrom Way

The Inside Story of America's #1 Customer Service Company

By: Robert Spector,Patrick D. McCarthy

Advance praise for The Nordstrom Way "Nobody does it better than Nordstrom. And this is the first thorough, close-up look at its service secrets. A real winner."— Tom Peters President The Tom Peters Group "Outstanding customer service and Nordstrom's are synonymous. The innovative approach has allowed them to find out what the customers want and then do it. Their standards of service are what we all shoot for."— David D. Glass President and Chief Executive Officer Wal-Mart Stores, Inc. "Nordstrom is a national model for outstanding customer service. American business should use this book as a primer to learn how to make and keep happy, satisfied customers."— J. Willard Marriott, Jr. Chairman and President Marriott International, Inc. "When you run a family business that includes your customers as extended family, you're unbeatable. This book outlines an American family saga that has become the admiration of the world."— Leonard A. Lauder President and Chief Executive Officer Estée Lauder Companies "Nordstrom's business is built on one-to-one communication with the customer. Their professional salespeople bridge the gap between the designer and the consumer. The Nordstrom Way is what the '90s are all about!"— Donna Karan Designer and Chief Executive Officer Donna Karan Company "The Nordstroms 'wrote the book' on customer service. Now we have a chance to read, chapter by chapter, how through four generations, this family has established one of the finest retail institutions in the world."— Peter Strom, Vice Chairman Polo/Ralph Lauren When it comes to customer service, Nordstrom's standards are "what we all shoot for," declares David Glass, President and CEO of Wal-Mart. "The Nordstrom Way," marveled correspondent Morley Safer in a "60 Minutes" profile, is "not service like it used to be, but service like it never was." What makes Nordstrom so special? What, exactly, does this retail giant do that so clearly distinguishes it from the competition? How does the Nordstrom customer service culture work? And, most importantly, what lessons can industry learn from Nordstrom's example? The Nordstrom Way answers these questions and more. Coauthored by top Nordstrom salesman Patrick McCarthy and based on veteran journalist Robert Spector's exclusive, in-depth interviews with the Nordstrom family, senior executives, directors, and salespeople, The Nordstrom Way offers the first inside, uncensored book about this much admired— and much feared— retail powerhouse. Working at Nordstrom is not for everyone. The authors describe a hotly competitive "Darwinian" culture where 35,000 employees are given freedom to either think and act like entrepreneurs or pass into extinction. In the course of their analysis, the authors isolate practical lessons that readers can apply to both their professional and personal lives, including: Becoming "other-centered" rather than "self-centered" Valuing the nobility of service Finding and bonding with customers Serving and keeping those customers Giving frontline people the freedom to make decisions The Nordstrom Way is a vivid, richly anecdotal chronicle of an American business success story.

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268

Publisher

Wiley

Published Date

ISBN 10

0471584967

ISBN 13

9780471584964

Limnology

Lake and River Ecosystems

By: Robert G. Wetzel

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Limnology

Lake and River Ecosystems

By: Robert G. Wetzel

This book gives a comparative treatment of topics accross lake, reservoir, and rive ecosystems. These analysis do indeed indicate differences among the properties of lakes, land-water interface regions, reservoirs, and rivers. Importantly, these analysis also indicate marked commonality in function.

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1023

Publisher

Gulf Professional Publishing

Published Date

ISBN 10

0127447601

ISBN 13

9780127447605

Book's by Robert Mulholland

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