Includes many of the views painted by marine artist Robert Lloyd. This book contains a variety of Robert Lloyd's paintings ranging from historical views, including Cunard and P&O ships, and a variety of cargo ships, coasters, ferries and tankers.
Written by an internationally-recognized expert in the field of quality management, this text is an essential guide for understanding how to plan and implement a successful quality measurement program in your healthcare facility. It begins by presenting an overview of the context for quality measurement, the forces influencing the demand for quality reform, how to listen to the voice of the customer, and the characteristics of quality that customers value most. Students will also learn how to select and define indicators to collect data and how to organize data into a dashboard that can provide feedback on progress toward quality measurement. Finally, this book explores how to analyze the data by detailing how variation lives in your data, and whether this variation is acceptable. Case studies are provided to demonstrate how quality measurement can be applied to clinical as well as operational aspects of healthcare delivery.
On the Northwest is the first complete history of commercial whaling in the Pacific Northwest from its shadowy origins in the late 1700s to its demise in western Canada in 1967. Whaling in the eastern North Pacific represented a century and a half of exploration and exploitation which involved the entrepreneurs, merchants, politicians, and seamen of a dozen nations.
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