How to become a savvy manager and effective and exciting leader. Robert E. Levinson After completing three years in the U.S. Navy, Robert E. Levinson earned a bachelors degree in business from Miami University, Ohio. Following graduation, he joined his father and brother in their family business, Steelcraft Manufacturing Company in Cincinnati, Ohio. The company was the largest manufacturer of steel doors and frames in the country. Over the years, he became primary executive of 14 additional family businesses. In 1969, the company was sold to American Standard, Inc., where he became a Group Vice President in charge of 12 companies. During this time he developed, owned and operated three hotels in Broward and Palm Beach Counties, Florida. In 1974, he received an honorary Doctor of Laws degree from Miami University of Ohio. After 10 years with American Standard, Levinson joined Lynn University in Boca Raton, Florida as Senior Development Officer.
Praise for the First Edition: `For those of you who wonder if the counselling approach is of much use for career guidance, this book should be informative. The importance of working with insight into client feelings is exemplified by insights into the need to address and work through feelings so that blocks to career interest and good decision-making can be overcome... The book outlines basic counselling skills and more complex ones and many straightforward exercises; ways of generating career options; career drivers and satisfiers; decision-making exercises; and guidelines for investigating careers... This text has made me more aware of the importance of thinking in terms of counselling and group counselling in the work I do relating to careers′ - Guidance Matters Career counselling is often mistakenly described as giving people advice on finding the best career path. This fully revised and updated second edition of Career Counselling explains what career counselling actually is, why people seek it, and indicates the many contexts where it is used. It describes in detail the skills, tools and techniques of career counselling, useful to both professional career counsellors and those for whom career counselling is just part of their work. This practical guide examines the issues typically brought to career counselling, and includes a completely new chapter on the role of career counselling within organisations. Other areas covered include: o the dilemmas of independent and in-house career counsellors o screening and contracting o ways of facilitating decision-making and managing `blocks′ o self-management and continuing professional development. Career Counselling, Second Edition stresses the importance of adopting a `whole person′ approach whilst maintaining a career focus. Illustrated throughout by case studies from the authors′ experience, the book draws on approaches ranging from the humanistic work of Carl Rogers to solution-focused counselling. The book contains an invaluable resources section and includes a brand new appendix containing photocopiable exercises which practitioners and their clients can use in conjunction with their counselling sessions. Robert Nathan is Managing Director of Career Counselling Services, London.
This new combination volume of three-books-in-one, dealing with the topic of artifacts in behavioral research, was designed as both introduction and reminder. It was designed as an introduction to the topic for graduate students, advanced undergraduates, and younger researchers. It was designed as a reminder to more experienced researchers, in and out of academia, that the problems of artifacts in behavioral research, that they may have learned about as beginning researchers, have not gone away. For example, problems of experimenter effects have not been solved. Experimenters still differ in the ways in which they see, interpret, and manipulate their data. Experimenters still obtain different responses from research participants (human or infrahuman) as a function of experimenters' states and traits of biosocial, psychosocial, and situational origins. Experimenters' expectations still serve too often as self-fulfilling prophecies, a problem that biomedical researchers have acknowledged and guarded against better than have behavioral researchers; e.g., many biomedical studies would be considered of unpublishable quality had their experimenters not been blind to experimental condition. Problems of participant or subject effects have also not been solved. We usually still draw our research samples from a population of volunteers that differ along many dimensions from those not finding their way into our research. Research participants are still often suspicious of experimenters' intent, try to figure out what experimenters are after, and are concerned about what the experimenter thinks of them.
The Shame of Poverty invites the reader to question their understanding of poverty by bringing into close relief the day-to-day experiences of low-income families living in societies as diverse as Norway and Uganda, Britain and India, China, South Korea, and Pakistan. The volume explores Nobel laureate Amartya Sen's contention that shame lies at the core of poverty. Drawing on original research and literature from many disciplines, it reveals that the pain of poverty extends beyond material hardship. Rather than being shameless, as is often claimed by the media, people in poverty almost invariably feel ashamed at being unable to fulfil their personal aspirations or to live up to societal expectations due to their lack of income and other resources. Such shame not only hurts, adding to the negative experience of poverty, but undermines confidence and individual agency, can lead to depression and even suicide, and may well contribute to the perpetuation of poverty. Moreover, people in poverty are repeatedly exposed to shaming by the attitudes and behaviour of the people they meet, by the tenor of public debate that either dismisses them or labels them as lazy and in their dealings with public agencies. Public policies would be demonstrably more successful if, instead of stigmatising people for being poor, they treated them with respect and sought actively to promote their dignity. This book, together with the companion volume Poverty and Shame: Global Experiences, presents comparable evidence from the seven countries, challenges the conventional thinking that separates discussion of poverty found in the Global North from that prevalent in the Global South. It demonstrates that the emotional experience of poverty, with its attendant social and psychological costs, is surprisingly similar despite marked differences in material well-being and varied cultural traditions and political systems. In so doing, the volumes provide a foundation for a more satisfactory global conversation about the phenomenon of poverty than that which has hitherto been frustrated by disagreement about whether poverty is best conceptualised in absolute or relative terms. The volume draws on the ground-breaking research of an international team: Grace Bantebya-Kyomuhendo, Elaine Chase, Sohail Choudhry, Erika Gubrium, Ivar Lødemel, JO Yongmie (Nicola), Leemamol Mathew, Amon Mwiine, Sony Pellissery and YAN Ming.
The loss of loved ones and the toll of aging is a natural part of the golden years. This beautifully told and memorable story shows us how to face loss with courage and how to face change with grace and intelligence. Acting with foresight and good judgment, the sunset of our lives can be a stage of continued growth and development with delightful surprises along the way. Rob and Stella meet at Harbors Edge, a life care retirement community, where they find good friends, new love and security from the worries of aging. The book could easily be a primer for how to live well into your 70s, 80s and beyond. Full Circle is a must read for Baby Boomers who are coming of age, and for all who rejoice in the indomitable human spirit. Rob and Stellas story inspires and charms all who read it.
This book is about all forms of interpersonal relationshipswhich we commonly call customer servicewhether your company is a doctors office, retail store, restaurant, law firm, nonprofit organization or any other business. Even if you generally rely on social media, texting or email for basic communication, eventually everything boils down to one human being talking to another human being. I intend this book to be a wake-up call for people. We need to stress the value of good customer service, because good customer service promotes strong relationships and complements sound business strategies. Learn to be successful in your business relationships and you will be successful in your business.
Now revised and updated—the landmark patient safety primer written by the world’s leading authorities Medical errors are the unfortunate byproduct of an increasingly complex healthcare system. Now more than ever, keeping patients safe takes well-trained caregivers, relevant insights from a range of industries, additional investment—and a groundbreaking text like Understanding Patient Safety. Understanding Patient Safety is “must read” for those seeking to master the clinical, organizational, and systems issues of patient safety. In this bestselling primer, patient safety pioneer Robert Wachter and Kiran Gupta put all the essential tools and principles at your fingertips. Engaging and accessible, the book is filled with high-yield cases, analyses, tables, graphics, along with key points and references—all designed to help you optimize quality and safety. Understanding Patient Safety begins with an introduction to patient safety and medical errors. Its second section surveys specific types of medical errors, including those related to surgery, medications, diagnosis, transition and handoff, and infections. The third section covers proven solutions, from establishing reporting systems, to creating a culture of safety. The third edition reflects pivotal new developments in the field, including major updates in diagnostic errors, information technology and patient safety, ambulatory safety, and clinician burnout. Features: •Coverage of human factors and errors at the person-machine interface •Review of workplace issues, including supporting caregivers after major errors •How to organize an effective safety program •Coordination of patient education and training •Overview of the malpractice system •Discussion of the patient’s role
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