Introduction to Hospitality Management: Creating Excellent Guest Experiences, Third Edition takes students on a journey through the evolving service industry. Each chapter focuses on a core principle of hospitality management and is packed with practical advice, examples, and cases from some of the best companies in the service sector. Authors Robert C. Ford and Michael Sturman emphasize the critical importance of focusing on the guest and creating an unforgettable customer experience. Whether your students will be managing a neighborhood café, a convention center, or a high-end resort hotel, they will learn invaluable skills for managing the guest experience in today’s ultracompetitive environment. Included with this title: LMS Cartridge: Import this title’s instructor resources into your school’s learning management system (LMS) and save time. Don’t use an LMS? You can still access all of the same online resources for this title via the password-protected Instructor Resource Site. Learn more.
Whether in felling trees for wood, rearing insects for biological control, or culling animals for conservation purposes, efficient management of biological systems requires quantitative analysis of population growth and harvesting policies. Aiming to encourage the exchange of ideas among scientists involved in the management of fisheries, wildlife, forest stands, and pest control, the authors of this work present a general framework for modeling populations that reproduce seasonally and that have age or stage structure as an essential component of management strategy. The book represents the first time that examples from such diverse areas of biological resource management have been brought together in a unified modeling framework using the standard notation of mathematical systems theory. In addition, the authors combine a nonlinear extension of Leslie matrix theory and certain linear elements, thereby permitting interesting analytical results and the creation of compact, realistic simulation models of resource systems.
Texas Search and Seizure provides an integrated, comprehensive treatise on the Texas law of arrest and search. It offers both quick answers and in-depth analysis. A convenient and authoritative research tool for preparation of motions to suppress, as well as trial and appellate briefs, Texas Search and Seizure serves as a courtroom reference for trial attorneys as well as a bench book for judges. Readers can rely on the expertise of Judge Barton for practical solutions to complicated issues. Judge Barton integrates federal, state, and constitutional case law in an understandable and intuitive way that attorneys and judges throughout Texas have come to depend on. Texas Search and Seizure is organized in a precise, coherent format with a table of contents, a synopsis of each major section and a subject index. Major sections contain suggested forms for motions to suppress evidence, objections, and the trial court’s charge, as well as cross-references to related sections
About the BookThis book presents a comprehensive manual for diagnosis and treatment of normal human Behaviour in Counselling situations. As the first text on Counselling diagnosis in Nigeria, it is also the first to be co-authored by an American and a Nigerian. By examining diagnosis and treatment from American and Nigerian perspectives, this text should be invaluable for Nigerian and American counsellors, Counselling students in American and Nigerian universities, as well as Nigerians and Americans who are interested in employing Counselling skills in their problem-solving and pursuit of happiness.
This encyclopedia provides the most detailed and complete account ever given of Ford tractors, from the earliest Fordsons to the Ford-Fergusons, the Ford N Series, and the Ford "world" tractors manufactured into the 1970s. Amply illustrated, the book also offers extensive information on the numerous options and accessories, implements and variations that came out of Dearborn, Sherman Bros., and the great Funk Bros. hotrod conversions that could make each of these popular machines utterly unique. Written and compiled by the chief engineer of the Ford N Series tractors and the world's best-known Ford tractor historian, this encyclopedia is the ultimate one-stop resource for anyone with an interest in Ford tractors.
When the Lumiere brothers introduced the motion picture in 1895, Poland was a divided and suffering nation--yet Polish artists found their way into the new world of cinema. Boleslaw Matuszewski created his first documentary films in 1896, and Poland's first movie house was established in 1908. Despite war and repression, Polish cinema continued to grow and to reach for artistic heights. The twentieth century closed with new challenges, but a new generation of Polish filmmakers stood ready to meet them. Here is a complete history of the Polish cinema through the end of the twentieth century, with special attention to political and economic contexts.
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