Rob Reider's Books

The Search For Best Practices

Doing the Right Thing the Right Way

By: Rob Reider

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The Search For Best Practices

Doing the Right Thing the Right Way

By: Rob Reider

The Search for Best Practices will help you do the right thing and in the right way in spite of organizational roadblocks. It gives a real “how to” look to assist management and operations personnel to analyze their operations in a program of continuous improvements and on-going search for best practices so that each entity operates most economically, efficiently, and effectively—tied into why the entity is in existence in the first place. Best practice techniques assist the company in identifying its critical problem areas and treating the cause and not the symptom. With sensible business principles as the hallmark for the company’s quest for best practices, the company can be clear as to the direction of movement and avoid merely improving poor practices or matching competitors’ less than desirable practices—that is, being less inefficient than competitors. Clear business principles that make sense to all levels of the organization allow the company to identify and develop the proper best practices. In this manner, everyone in the organization is moving in the same desired direction—and singing from the same songbook. The viruses that corrupt a business organization can be widespread and quite contagious. Nouveau quick fixes may be okay in the short term, but over the long haul, the company needs to know what they are doing. If the company doesn’t, some other company will.

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173

Publisher

Business Expert Press

Published Date

ISBN 10

1631570781

ISBN 13

9781631570780

Expanding CustomerService as a Profit Center

Striving for Excellenceand Competitive Advantage

By: Rob Reider

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Expanding CustomerService as a Profit Center

Striving for Excellenceand Competitive Advantage

By: Rob Reider

Striving for excellence in customer service is to gain the competitive advantage. It is the keystone for the business to grow and prosper in the right direction so that it builds through repetitive sales to existing customers and referrals to potential customers. If you were to look at customer service in your organization as a major business component and all customers are treated with excellence prior to the sale, during the sale, and after the sale, customer service will become a profit center that builds sales dollars to the top line and real profits to the bottom line. This book can help you and any organization manager achieve customer service excellence with its basic principle of doing the right thing at the right time for the right customers. It can also assist in building organizations with strong customer bases and sales loyalty. The author smartly gives you real practical “how tos” in providing excellent customer service in all aspects of your operations by doing the right thing despite the counter pressure within your organization. As many businesses are struggling to be competitive, or merely to survive, this book is your primer or “how to” for identifying and maintaining customer service excellence in all operational areas on the path to developing a learning organization. No matter what type of business—this book can be a learning, coaching, and mentoring tool in your quest to make the delivery of customer service the best possible in today’s ever changing business environment.

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Page Count

170

Publisher

Business Expert Press

Published Date

ISBN 10

1606494619

ISBN 13

9781606494615

Developing Successful Business Strategies

Gaining the Competitive Advantage

By: Rob Reider

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Developing Successful Business Strategies

Gaining the Competitive Advantage

By: Rob Reider

Developing Successful Business Strategies presents effective planning of business strategies and related budgeting concepts, and those activities necessary for the successful growth of the organization. The planning process is shown to be an integral function of developing management strategies for future growth and the gaining of competitive advantage in these fast moving times. Budgeting is presented as a logical outgrowth and an essential part of the planning process, rather than an independent internal activity. This book emphasizes the principal factors that should be considered in planning and budgeting for the company, what management and operations personnel must know to better understand effective planning for the business, and what can be done to enhance the overall strategic and financial planning for the organization. Inside, you'll learn of the relationship between effective planning methods (long-term and short-term) and the budgeting and control processes. We will also explore the interaction and interdependence of strategic planning (long and short term), detail planning, budgeting, and monitoring processes, and will demonstrate how planning is an essential first step in the preparation of an effective budget for the organization.

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Page Count

190

Publisher

Business Expert Press

Published Date

ISBN 10

1631570803

ISBN 13

9781631570803

Creating an Authentic Life

The Storyteller and the Tale of Self

By: Rob Reider

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Creating an Authentic Life

The Storyteller and the Tale of Self

By: Rob Reider

Everyone is lost in the "tale" he or she has created. To become authentic, these tales must be unraveled.

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Page Count

247

Publisher

Sunstone Press

Published Date

ISBN 10

0865346577

ISBN 13

9780865346574

Operational Review

Maximum Results at Efficient Costs

By: Rob Reider

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Operational Review

Maximum Results at Efficient Costs

By: Rob Reider

Shows in a step-by-step manner how an operational review should be conducted. Demonstrates the differences between an operational and financial audit. Details how to identify which organizational systems are detrimental to a corporation's growth. Shows how to judge the results and make recommendations to management. Provides blank and sample forms required for conducting a comprehensive operational review.

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Page Count

418

Publisher

John Wiley & Sons

Published Date

ISBN 10

0471444839

ISBN 13

9780471444831

Managing Cash Flow

An Operational Focus

By: Rob Reider,Peter B. Heyler

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Managing Cash Flow

An Operational Focus

By: Rob Reider,Peter B. Heyler

Provides the tool necessary to determine and evaluate the effectiveness of a corporation's management of cash. Examines how operational activities can affect cash flow management. Shows how effective cash flow management can improve corporate performance and increase shareholder value. Provides an overview of cash management techniques.

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Page Count

362

Publisher

John Wiley & Sons

Published Date

ISBN 10

0471454702

ISBN 13

9780471454700

The Search For Best Practices

Doing the Right Thing the Right Way

By: Rob Reider

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The Search For Best Practices

Doing the Right Thing the Right Way

By: Rob Reider

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Page Count

173

Publisher

Business Expert Press

Published Date

ISBN 10

1631570781

ISBN 13

9781631570780

Effective Operations and Controls for the Small Privately Held Business

By: Rob Reider

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Effective Operations and Controls for the Small Privately Held Business

By: Rob Reider

Effective Operations and Controls for the Small Privately Held Business "Rob Reider is the ultimate 'on-target' consultant to the small business. Whether you are just starting out or have been in a small business for years, this book is a must-read. It is concise, clear, organized and addresses the management, financial, and personnel issues that confront and often destroy small business--eighty percent of all the businesses in America." --Tom Torgerson, CPA, President, Torgerson AssociatesManagement and Financial Consultants "Dr. Reider's emphasis on first understanding the small business environment and then identifying and integrating individual business goals addresses a critical entry point for new business owners. His detailed advice around realistic issues emphasizes a solutions-based orientation that provides even the novice with keys to successful business practices." --Linda Lippitt, PhD, Director, Learning Legacies "Rob Reider is an experienced consultant, seminar facilitator, and author who has written an important book for small business owners and managers. The topics included are relevant to privately owned business managers who consider their organizations to be 'small businesses' regardless of their actual sales volume. This is a book that should be on the bookshelf of every businessperson with responsibility for the management of a small privately owned business." --Peter B. Heyler, PBH Executive Services "(This book) is an excellent resource not just for the small business owner, but also for colleges and universities. Any higher education institution that has a business program entrepreneurial component will find this book invaluable." --Steve C. Martinez, PhD, Director, New Mexico Highlands University, Santa Fe and Espanola Centers

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Page Count

416

Publisher

John Wiley & Sons

Published Date

ISBN 10

047022276X

ISBN 13

9780470222768

Improving the Economy, Efficiency, and Effectiveness of Not-for-Profits

Conducting Operational Reviews

By: Rob Reider

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Improving the Economy, Efficiency, and Effectiveness of Not-for-Profits

Conducting Operational Reviews

By: Rob Reider

MISSION ACCOMPLISHED As not-for-profits must increasingly achieve greater results with less resources, they are continually seeking ways to use such scarce resources with more economy, with greater efficiency of processes and people within their organizations, and with increased effectiveness of results in order to further their missions. Whether used alone or together with other tools such as benchmarking, activity-based management, and flexible budgeting, the operational review is the tool best used to perform an evaluation of these crucial three e's-economy, efficiency, and effectiveness. This book shows not-for-profit managers why conducting an operational review can be beneficial, explains the tools and personnel needed to conduct the review, and shows in detail how to conduct a review of operations in each area. It includes case study materials for a social service agency, a museum operation, an arts organization, a community service agency, and a college business office. Here is accessible, comprehensive coverage of: * How to approach an operational review, judge its results, and make recommendations to management * How to position your not-for-profit organization more effectively in the competitive world of funding, personnel, resources, and service results * How to identify and implement best practices within funding and operational constraints in all areas of the not-for-profit's operations in an organized program of continuing improvements . . . and much more, including extensive exhibits, forms, working tools, checklists, and examples for conducting an operational review throughout all functions of a not-for-profit organization. Executive directors, outside auditors, CPAs, manage-ment consultants, boards, fund-raising executives, and all others involved in the not-for-profit's operations will learn to get the most for their mission from this indispensable book.

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Page Count

317

Publisher

John Wiley & Sons

Published Date

ISBN 10

0471053562

ISBN 13

9780471053569

Effective Operations and Controls for the Small Privately Held Business

By: Rob Reider

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Effective Operations and Controls for the Small Privately Held Business

By: Rob Reider

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416

Publisher

John Wiley & Sons

Published Date

ISBN 10

047022276X

ISBN 13

9780470222768

Operational Review Workbook

Case Studies, Forms, and Exercises

By: Rob Reider

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Operational Review Workbook

Case Studies, Forms, and Exercises

By: Rob Reider

Practical, proven tools for conducting successful operationalreviews An operational review evaluates management's conformity with plansand resource allocations, organizational structure, operatingprocedures, processes, and controls. In today's volatilemarketplace, organizations must do everything possible to ensuretheir operations are running most economically and effectively tomaximize desired results. In such a competitive environment,operational reviews have become increasingly important. TheOperational Review Workbook not only gives readers a betterunderstanding of the concepts behind operational reviews but alsoenables them to conduct reviews with more confidence andauthority. A companion to Rob Reider's Operational Review: Maximum Results atEfficient Costs, Third Edition, the Workbook explains the benefitsof a review and offers step-by-step guidance through its variousstages. In addition to the author's incisive analysis, thispractical guide: * Includes case studies, checklists, forms, and exercises * Reinforces the fundamental principles necessary to perform anoperational review * Presents in a step-by-step manner how an operational reviewshould be performed * Shows how to judge a review's results and make recommendations tomanagement * Demonstrates how to use tools and techniques such as financialstatement analysis, verification of data accuracy, determination ofcompliance with laws and regulations, development and understandingof ratio change and trend analysis, use of systems and layoutflowcharts, effective interviewing techniques, and preparation anduse of survey forms, questionnaires, and checklists * Integrates operational review concepts with other analyticalprocesses such as benchmarking strategies and activity-basedcosting principles The Operational Review Workbook delivers all the tools needed tosuccessfully conduct an operational review of the organization,department, or activity. CEOs, operations management and staff,internal and external consultants and auditors, CFOs andcontrollers, and other organizational stakeholders will findReider's incomparable guide an invaluable addition to theirprofessional libraries.

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Page Count

208

Publisher

John Wiley & Sons

Published Date

ISBN 10

0471463477

ISBN 13

9780471463474

Lefebvre, Love and Struggle

Spatial Dialectics

By: Rob Shields

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Lefebvre, Love and Struggle

Spatial Dialectics

By: Rob Shields

Lefebvre, Love and Struggle provides the only comprehensive guide to Lefebvre's work. It is an accessible introduction to one of the most significant European thinkers of the twentieth century. Rob Shields draws on the full range of Lefebvres writings, including many previously untranslated and unpublished works and correspondence. Topics covered include Lefebvre's early relationship with Marxism, his critique of the rise of fascism, as well as his Critique of Everyday Life and the significant work on urban space for which he is best known today.

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Page Count

240

Publisher

Routledge

Published Date

ISBN 10

1134870345

ISBN 13

9781134870349

Creating an Authentic Life

The Storyteller and the Tale of Self

By: Rob Reider

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Creating an Authentic Life

The Storyteller and the Tale of Self

By: Rob Reider

Everyone is lost in the "tale" he or she has created. To become authentic, these tales must be unraveled.

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Page Count

247

Publisher

Sunstone Press

Published Date

ISBN 10

0865346577

ISBN 13

9780865346574

Hungry for More of God

By: Rob Currie

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Hungry for More of God

By: Rob Currie

Hungry for More of God was written to whet our appetite and satisfy our desire for the Almighty. It serves up Scriptural insights with a fresh recipe whose ingredients include large portions of vivid contemporary illustrations, a pinch of professional psychological insight, a dash of humor, and generous helpings of stories and quotations from the lives and writings of Billy Graham, Philip Yancey, C.S. Lewis, Dorothy Sayers, Charles Spurgeon, D.L. Moody, Dietrich Bonhoeffer, J.I. Packer, Adoniram Judson, Augustine, Polycarp, and many more.

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Page Count

194

Published Date

ISBN 10

0899573673

ISBN 13

9780899573670

Managing Cash Flow

An Operational Focus

By: Rob Reider,Peter B. Heyler

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Managing Cash Flow

An Operational Focus

By: Rob Reider,Peter B. Heyler

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Page Count

362

Publisher

John Wiley & Sons

Published Date

ISBN 10

0471454702

ISBN 13

9780471454700

American Scream

A Novel of Hope and Possibilities

By: Rob Reider

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American Scream

A Novel of Hope and Possibilities

By: Rob Reider

AMERICAN SCREAM A novel of hope and possibilities There are some lucky ones who remember fondly the urban community they initially grew up in where immigrants came to this country to find a place for themselves. Their first taste of the American Dream was to place their feet upon American soil and to find a place to live in a community that welcomed them in as fellow immigrants searching for the opportunities and freedoms that America afforded. Then, all of the sudden too many jobs left the country and many of the new generation lost their homes. Somehow the American Dream had turned into the American Scream and the land of opportunity became the land of despair. There is no land of opportunity if there are no opportunities. It had become not a government for the people but a government that did to the people. This book depicts one possibility of how we can still reverse an oncoming tsunami of devastation. Join the journey to the fictional East Side neighborhood of Mount Joy where the residents live and work together in a self sustainable environment where the American Dream is not focused on monetary riches but the riches of finding one's internal self in an atmosphere of equal support and encouragement.

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Page Count

436

Publisher

America Star Books

Published Date

ISBN 10

1462681182

ISBN 13

9781462681181

American Scream: A Novel of Hope and Possibilities to Resurrect the American Dream

By: Rob Reider

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American Scream: A Novel of Hope and Possibilities to Resurrect the American Dream

By: Rob Reider

A novel of hope and possibilities to resurrect the American dream. This is a story of community where the American dream is not focused solely on monetary riches but on the riches of finding one's internal self in an atmosphere of equal support and encouragement.

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Page Count

406

Publisher

Rowe Publishing

Published Date

ISBN 10

1939054915

ISBN 13

9781939054913

The Complete Guide to Operational Auditing, 1995 Supplement

By: Harry R. Reider

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The Complete Guide to Operational Auditing, 1995 Supplement

By: Harry R. Reider

Contains all the information and fundamentals you must know to use operational audit concepts effectively. Explains the purpose and mechanics of conducting operational audits or reviews. Identifies the relationship and differences between operational and financial audits. Offers excellent advice on how to get your organization back on track by pinpointing operational deficiencies, developing practical recommendations and implementing positive changes.

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Page Count

185

Publisher

Wiley

Published Date

ISBN 10

0471102547

ISBN 13

9780471102540

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