Rob MacDougall's Books

Rotten to the Core

By: Rob Murphy

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2009. Russia and England are bidding to stage the 2018 World Cup. FIFA Secretary-General, François Picard, has been offered a small fortune that will enable him to retire in luxury if he secures the World Cup for Russia. Picard works out that a no-hoper bid for the European football championships in 2016 will undermine England’s World Cup bid, and supports it against a bid from his own country. But when the no-hoper bid proves more credible than anyone thought, Picard finds himself in a hole which gets ever bigger as he desperately tries to dig his way out.

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215

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AuthorHouse

Published Date

ISBN 10

1665581832

ISBN 13

9781665581837

Never Mind the Canaries

The Ultimate Norwich City Quiz Book

By: Edward Couzens-Lake,Paul McVeigh,Rob Butler

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Never Mind the Canaries

The Ultimate Norwich City Quiz Book

By: Edward Couzens-Lake,Paul McVeigh,Rob Butler

So, you think you’re a true Norwich City fan? A proper Canary? Yes, you’ve a shirt or two, you even know the first verse of ‘On The Ball City’, but do you really know the history of the club? Do you know the substitute in the 1985 League Cup Final? Or who our captain was in the 1983 FA Cup quarter-final? Or from which club Gordon Bolland joined us? Test yourself here with the ultimate quiz book on Norwich City FC. A book for any and all supporters of that mighty team in yellow and green, it’s the perfect companion for those long journeys to away games or nights down at the local. From famous players, managers and matches, to transfers, incidents and trivia; it’s all in here, designed to tease and test your knowledge of the club. So get your Canary thinking caps on – it’s quiz time!

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Page Count

146

Publisher

The History Press

Published Date

ISBN 10

0750965452

ISBN 13

9780750965453

How to Measure Customer Satisfaction

By: Nigel Hill,John Brierley,Rob MacDougall

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How to Measure Customer Satisfaction

By: Nigel Hill,John Brierley,Rob MacDougall

The success of your business is underpinned by competitiveness and profitability, both of which are maximized in the long run by doing best what matters most to customers - this book will help you reach that goal. Written by three leading practitioners, this fully revised second edition of How to Measure Customer Satisfaction is a highly practical guide to developing and running an effective customer satisfaction measurement (CSM) programme. To be effective, a CSM programme must first of all produce accurate measures - this book takes readers step-by-step through designing and implementing a CSM survey, highlighting blunders that are commonly made and explaining how to make sure that the measures produced are accurate and credible. It also covers ways of gaining understanding and ownership of the CSM programme throughout the organization, the second key requirement for its long-term success. Importantly this new edition now includes a new section on electronic surveys, which are much more prominent now than when the book was first published in 1999. Finally, the relationship between customer satisfaction and concepts such as loyalty and delight are explored. If you are committed to the future of your company, the ability to measure what your customers think of you is essential - and so is this book!

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Page Count

166

Publisher

Gower Publishing, Ltd.

Published Date

ISBN 10

056608595X

ISBN 13

9780566085956

God Save The Kinks

A Biography

By: Rob Jovanovic

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God Save The Kinks

A Biography

By: Rob Jovanovic

In August 1964 The Kinks released their third single. After a little noticed debut and a follow-up that had failed to chart at all, Pye Records were threatening to annul the group’s contract. But with its unforgettable distorted guitar riff, 'You Really Got Me’ went on to reach No.1, entering the US Top Ten later the same year. Followed by a string of hits, it marked the breakthrough of one of Britain’s most innovative and influential bands, and a turning point in the fortunes of two brothers whose troubled story is as tumultuous and characterful as the music they produced: Ray and Dave Davies. Born into a deeply musical working-class family in London’s Muswell Hill, Ray and Dave grew up in a city recovering from the bombs and privations of the Second World War. More than any other musicians of the Sixties, they crafted the soundtrack that made it swing again. In songs such as ‘Dedicated Follower of Fashion’, ‘Sunny Afternoon’ – which toppled The Beatles to become the hit of Summer 1966 – ‘Waterloo Sunset’, ‘Days’ and ‘Lola’, they drew on music hall, folk and rhythm and blues to craft a peculiarly English pop idiom, inspiring generations of songwriters from David Bowie to Jarvis Cocker and Damon Albarn. Pocked by sibling rivalry, furious on-stage violence, walkouts, overdoses, a career-throttling ban from the US, gross self-indulgence, and the band's curious rebirth as eighties stadium rockers, the story laid bare in God Save The Kinks is one of the greatest in British pop history.

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432

Publisher

Aurum

Published Date

ISBN 10

1781311374

ISBN 13

9781781311370

Suspicious Minds

Why We Believe Conspiracy Theories

By: Rob Brotherton

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Suspicious Minds

Why We Believe Conspiracy Theories

By: Rob Brotherton

A first class book' Sunday Times We're all conspiracy theorists. Some of us just hide it better than others. Conspiracy theorists do not wear tin-foil hats (for the most part). They are not just a few kooks lurking on the paranoid fringes of society with bizarre ideas about shape-shifting reptilian aliens running society in secret. They walk among us. They are us. Everyone loves a good conspiracy. Yet conspiracy theories are not a recent invention. And they are not always a harmless curiosity. In Suspicious Minds, Rob Brotherton explores the history and consequences of conspiracism, and delves into the research that offers insights into why so many of us are drawn to implausible, unproven and unproveable conspiracy theories. They resonate with some of our brain's built-in quirks and foibles, and tap into some of our deepest desires, fears, and assumptions about the world. The fascinating and often surprising psychology of conspiracy theories tells us a lot – not just why we are drawn to theories about sinister schemes, but about how our minds are wired and, indeed, why we believe anything at all. Conspiracy theories are not some psychological aberration – they're a predictable product of how brains work. This book will tell you why, and what it means. Of course, just because your brain's biased doesn't always mean you're wrong. Sometimes conspiracies are real. Sometimes, paranoia is prudent.

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Page Count

288

Publisher

Bloomsbury Publishing

Published Date

ISBN 10

147291564X

ISBN 13

9781472915641

The Rough Guide to London

By: Rob Humphreys

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The Rough Guide to London

By: Rob Humphreys

Full-colour throughout, The Rough Guide to London is the ultimate travel guide to one of the world's most exciting cities. With 30 years experience and our trademark 'tell it like it is' writing style Rough Guides cover all the basics with practical, on-the-ground details, as well as unmissable alternatives to the usual must-see sights. At the top of your to-pack list, and guaranteed to get you value for money, each guide also reviews the best accommodation and restaurants in all price brackets - we know there are times for saving, and times for splashing out. In The Rough Guide to London: - Over 50 colour-coded maps featuring every listing - Area-by-area chapter highlights - Practical information on the Olympic park - Top 5 boxes - Things not to miss section Make the most of your trip with The Rough Guide to London.

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Page Count

733

Publisher

Penguin

Published Date

ISBN 10

140935864X

ISBN 13

9781409358640

Reflective Teaching of History 11-18

Meeting Standards and Applying Research

By: Rob Phillips

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Reflective Teaching of History 11-18

Meeting Standards and Applying Research

By: Rob Phillips

This series of textbooks is aimed at teacher training students and comprises two concerns: the practice of teaching and how to use theory and research findings to improve that practice, and how to meet the TTA standards whilst placing them in a wider context. This comprehensive textbook is an accessible guide to all those who are new to the profession of teaching history. Covering all aspects of the job, from planning through to teaching and assessment, Rob Phillips provides constructive, practical advice to help subject teachers become more effective in their work>

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Page Count

193

Publisher

A&C Black

Published Date

ISBN 10

0826452744

ISBN 13

9780826452740

Ten-Tronck's Celebrity Locator

By: Rob Ten-Tronck

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Ten-Tronck's Celebrity Locator

By: Rob Ten-Tronck

The Celebrity Locator provides the addresses to our complete database of Movie Stars, TV Stars, Authors, Politicians, Rock Stars, Athletes, and Other Famous People! If a person is famous or worth locating, it's almost certain their regular address (almost 12000) agents, representive, or web site can be found in here.

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388

Publisher

Axiom Infromation Resources

Published Date

ISBN 10

0943213797

ISBN 13

9780943213798

Basque Cinema

A Cultural and Political History

By: Rob Stone,Maria Pilar Rodriguez

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Basque Cinema

A Cultural and Political History

By: Rob Stone,Maria Pilar Rodriguez

Cinema has always been a vital medium for articulating the Basque region's unique identity and politics. The first definitive study of Basque cinema, this book provides a systematic analysis of the key Basque films, directors and cinematic institutions. Its narrative moves from the romanticised Basque Country travelogues of Pathe to the coded oppositional aesthetics of Franco-era films; from the post-Franco 'new wave' supported by regional government funding to the boom in auteurist cinema during the 1980s and 1990s. It also charts the contemporary impact of the film institute Basque Filmoteca and television channel Euskal Telebista in producing and disseminating Basque-language films. Based on archival research, close readings of films and in-depth interviews with influential figures in the Basque film scene, this book is essential reading for world film scholars and cultural historians.

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Page Count

266

Publisher

Bloomsbury Publishing

Published Date

ISBN 10

0857727699

ISBN 13

9780857727695

Writing to Go

Top Ten Writing Tips

By: Rob Colter

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Writing to Go

Top Ten Writing Tips

By: Rob Colter

In today's fast-paced world of 3-mail and instant messaging, writing with clarity is more important than ever. In Writing to Go, bestselling author Rob Colter takes us through the writing process in ten easy steps. From the classroom to the office, Colter's Top Ten Writing Tips will give you the confidence to compose your correspondence with greater speed and impact, covering everything from knowing your purpose and audience, to selecting your format, organizing your points, and writing clearly and effectively. With its practical information, down-to-go is the perfect pocket resource.

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House of Anansi

Published Date

ISBN 10

0887848311

ISBN 13

9780887848315

Kingdom Come

By: Rob Murphy

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Kingdom Come

By: Rob Murphy

2015. The United Kingdoms just discovered enough oil to guarantee prosperity for the next 100 years. The Government sees this as the final cog in its project to make the United Kingdom the enterprise capital of the world and to restore the countrys greatness. The only problem is that most of the oil lies off Scotland and Wales. And the Scots and Welsh want their share of the bonanza. Over the next six years, the United Kingdom descends into a spiral of conflict in which old nationalisms re-emerge and threaten to drag in European neighbours and the United States as the violence spills over beyond the countrys boundaries.

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501

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AuthorHouse

Published Date

ISBN 10

1456782126

ISBN 13

9781456782122

The Highland Clearances Trail

By: Rob Gibson

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The Highland Clearances Trail

By: Rob Gibson

The Highland Clearances Trail answers the where, why, what and whens of the Highland Clearances. Taking you around the significant sites of the Highland Clearances this vivid guide gives a scholarly introduction to a tragic moment in Scotland's history. Perthshire, Ross-Shire, Arran, Sutherland and Caithness are among the many areas covered. With full background information supplied, along with maps and illustrations, The Highland Clearances Trail provides an alternative route around the Highlands that will leave the reader with a deeper understanding of this sublime landscape.

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Page Count

134

Publisher

Luath Press Ltd

Published Date

ISBN 10

1913025853

ISBN 13

9781913025854

It's All Possible

How you can lead an epic life and unleash the high performance hero within you

By: Rob Hartnett

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It's All Possible

How you can lead an epic life and unleash the high performance hero within you

By: Rob Hartnett

Positive thinking coupled with positive doing is a must for anybody in today's disrupted, distracted world where change is the new normal.It's All Possible shows how to embrace change through insightful stories and proven possibility hacks from everyday people, business leaders, sports stars and entertainers that will inspire and motivate you. It is backed with the latest research on mindset and personal development.Throughout this book you will get to know Rob Hartnett who has worked in senior leadership roles with both global and small organisations, achieving many milestones along the way. Rob is the founder and CEO of The Hartnett Group and a sought-after speaker on possibility and mindset. Most importantly, Rob is a proud family man and a former world champion yachtsman. What drives Rob will drive you to believe that, really, It's All Possible.

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Page Count

192

Publisher

Major Street Publishing

Published Date

ISBN 10

0648515923

ISBN 13

9780648515920

Argyll Rough Guides Snapshot Scotland (includes Loch Fyne, Mull, Bute, Arran, Islay and Jura, Staffa, Iona and Colonsay)

By: Donald Reid,Rob Humphreys

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Argyll Rough Guides Snapshot Scotland (includes Loch Fyne, Mull, Bute, Arran, Islay and Jura, Staffa, Iona and Colonsay)

By: Donald Reid,Rob Humphreys

The Rough Guide Snapshot Argyll is the ultimate travel guide to this picturesque part of Scotland. It guides you through the region with reliable information and comprehensive coverage of all the sights and attractions, from dramatic Duart Castle to eccentric Mount Stuart and the legendary island of Iona to the basalt cliffs of Staffa. Detailed maps and up-to-date listings pinpoint the best cafés, restaurants, hotels, shops, pubs and bars, ensuring you have the best trip possible, whether passing through, staying for the weekend or longer. Also included is the Basics section from the Rough Guide to Scottish Highlands and Islands, with all the practical information you need for travelling in and around this beautiful region of Scotland, including transport, food, drink, costs, health, festivals and outdoor activities. Also published as part of the Rough Guide to Scottish Highlands and Islands. Full coverage: Cowal, Isle of Bute, Inveraray, Oban and around, Isle of Mull, Isle of Iona, Coll and Tiree, Isle of Colonsay, Kilmartin Glen, Kintyre, Isle of Arran, Isle of Islay and the Isle of Jura. (Equivalent printed page extent 104 pages).

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Page Count

273

Publisher

Rough Guides UK

Published Date

ISBN 10

1409365743

ISBN 13

9781409365747

The Rough Guide to Scottish Highlands & Islands

By: Rob Humphreys,Donald Reid

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The Rough Guide to Scottish Highlands & Islands

By: Rob Humphreys,Donald Reid

The Rough Guide to Scottish Highlands and Islands is the ultimate travel guide to this spectacular region. Written in Rough Guides' trademark honest and informative style, the guide features detailed practical advice on what to see and do and how to get about, plus up-to-date reviews of the best hotels, B&Bs, pubs, activity operators and campsites. This guide covers everything from hiking in the Cairngorms to whale-watching on Mull, plus where to find the best local produce from fresh oysters to fine malt whiskies. There are also features on the area's unique wildlife and where to watch it, plus outdoor activities from mountain biking and climbing to surfing and skiing. With clear maps and detailed coverage of Scotland's islands, national parks and mountain areas, The Rough Guide to Scottish Highlands and Islands will help you make the most of your trip. Originally published in print in 2011. Make the most of your time on earth with The Rough Guide to Scottish Highlands and Islands. Now available in epub format.

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Page Count

604

Publisher

Rough Guides UK

Published Date

ISBN 10

1409351645

ISBN 13

9781409351641

Highland Cowboys

From the Hills of Scotland to the American Wild West

By: Rob Gibson

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Highland Cowboys

From the Hills of Scotland to the American Wild West

By: Rob Gibson

From droving to driving, heilan coos to long horns, "Highland Cowboys" explores the links between the two cattle cultures of Scotland and America through music, song, dance, and folklore. The vast number of Scots who emigrated to North America, whether through forcible eviction during the Highland Clearances or voluntarily in the hope of a better life, has been well documented. With them they took their culture, their language, their music and their skills. Cattle droving in Scotland was an established profession from the 16th century, and many such migrants took cowboy jobs in the American West. The medium of music paints a vivid picture of their social and personal lives, and describes a mutual exchange as music crossed and re-crossed the Atlantic creating strong links between the old culture and the new. This unique exploration of the cowboy culture sheds new light on the everyday life of the cattle communities.

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Page Count

211

Publisher

Luath Press Ltd

Published Date

ISBN 10

1909912964

ISBN 13

9781909912960

You Got Me!--Florida

By: Rob Lloyd

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You Got Me!--Florida

By: Rob Lloyd

Wild, wacky, and often-hilarious Florida trivia

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Page Count

260

Publisher

Pineapple Press Inc

Published Date

ISBN 10

1561641839

ISBN 13

9781561641833

Canada and the Changing Arctic

Sovereignty, Security, and Stewardship

By: Franklyn Griffiths,Rob Huebert,P. Whitney Lackenbauer

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Canada and the Changing Arctic

Sovereignty, Security, and Stewardship

By: Franklyn Griffiths,Rob Huebert,P. Whitney Lackenbauer

Global warming has had a dramatic impact on the Arctic environment, including the ice melt that has opened previously ice-covered waterways. State and non-state actors who look to the region and its resources with varied agendas have started to pay attention. Do new geopolitical dynamics point to a competitive and inherently conflictual “race for resources”? Or will the Arctic become a region governed by mutual benefit, international law, and the achievement of a widening array of cooperative arrangements among interested states and Indigenous peoples? As an Arctic nation Canada is not immune to the consequences of these transformations. In Canada and the Changing Arctic: Sovereignty, Security, and Stewardship, the authors, all leading commentators on Arctic affairs, grapple with fundamental questions about how Canada should craft a responsible and effective Northern strategy. They outline diverse paths to achieving sovereignty, security, and stewardship in Canada’s Arctic and in the broader circumpolar world. The changing Arctic region presents Canadians with daunting challenges and tremendous opportunities. This book will inspire continued debate on what Canada must do to protect its interests, project its values, and play a leadership role in the twenty-first-century Arctic. Forewords by Senator Hugh Segal and former Minister of Foreign Affairs and of National Defence Bill Graham.

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Page Count

341

Publisher

Wilfrid Laurier Univ. Press

Published Date

ISBN 10

1554584132

ISBN 13

9781554584130

The Mavericks

English Football When Flair Wore Flares

By: Rob Steen

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The Mavericks

English Football When Flair Wore Flares

By: Rob Steen

ONE OF FOUR FOUR TWO MAGAZINE'S '50 FOOTBALL BOOKS YOU MUST READ' 'A great book' – Henry Winter 'A lovely read, the kind in which you constantly annoy people by reading the funny bits out loud' – Irish Post ---- First published 25 years ago, The Mavericks was one of a new breed of literary football books. Artfully combining sports journalism with social history and sharp pop culture references, this updated edition explores 1970s football when a cult group of footballers delivered flair on the pitch and flamboyance off it. Cocky, coiffured strikers meet David Bowie and Alvin Stardust; Gola boots exchange kicks with A Clockwork Orange and The Likely Lads; Admiral sock tags, platform heels and kipper ties mingle with cod wars, Harrods bombings and three-day weeks. In this, Steen recreates the early Seventies, the era when football joined the vanguard of English youth culture. This personal account revolves around seven Englishmen who followed in the trail blazed by football's first tabloid star, George Best – Stan Bowles, Tony Currie, Charlie George, Alan Hudson, Rodney Marsh, Peter Osgood and Frank Worthington. Proud individuals amid an increasingly corporate environment, their invention and artistry were matched only by a disdain for authority and convention. Their belief in football as performance art, as showbiz, gave the game a boost, and elevated them to cult status. During their heyday, nevertheless, they were largely ignored by a succession of England managers, none of whom were able to assemble a side competent enough to qualify for the World Cup finals. Against a backdrop of increasing violence on the field and terraces alike, of battles between players and the Establishment, this book - now featuring a new Foreword, Postscript and photos - examines an anomaly at the heart of English culture, one that symbolised the death of post-Sixties optimism, the end of innocence.

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Page Count

297

Publisher

Bloomsbury Publishing

Published Date

ISBN 10

1472974867

ISBN 13

9781472974860

Homogeneous Catalysts

Activity - Stability - Deactivation

By: John C. Chadwick,Rob Duchateau,Zoraida Freixa,Piet W. N. M. van Leeuwen

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Homogeneous Catalysts

Activity - Stability - Deactivation

By: John C. Chadwick,Rob Duchateau,Zoraida Freixa,Piet W. N. M. van Leeuwen

This first book to illuminate this important aspect of chemical synthesis improves the lifetime of catalysts, thus reducing material and saving energy, costs and waste. The international panel of expert authors describes the studies that have been conducted concerning the way homogeneous catalysts decompose, and the differences between homogeneous and heterogeneous catalysts. The result is a ready reference for organic, catalytic, polymer and complex chemists, as well as those working in industry and with/on organometallics.

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Page Count

592

Publisher

John Wiley & Sons

Published Date

ISBN 10

3527636005

ISBN 13

9783527636006

Reintroduction of Fish and Wildlife Populations

By: David S. Jachowski,Joshua J. Millspaugh,Paul L. Angermeier,Rob Slotow

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Reintroduction of Fish and Wildlife Populations

By: David S. Jachowski,Joshua J. Millspaugh,Paul L. Angermeier,Rob Slotow

Reintroduction of Fish and Wildlife Populations provides a practical step-by-step guide to successfully planning, implementing, and evaluating the reestablishment of animal populations in former habitats or their introduction in new environments. In each chapter, experts in reintroduction biology outline a comprehensive synthesis of core concepts, issues, techniques, and perspectives. This manual and reference supports scientists and managers from fisheries and wildlife professions as they plan reintroductions, initiate releases of individuals, and manage restored populations over time. Covering a broad range of taxonomic groups, ecosystems, and global regions, this edited volume is an essential guide for academics, students, and professionals in natural resource management.

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Page Count

408

Publisher

Univ of California Press

Published Date

ISBN 10

0520284615

ISBN 13

9780520284616

Corporations Law in Australia

By: Roman Tomasic,Stephen Bottomley,Rob McQueen

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Corporations Law in Australia

By: Roman Tomasic,Stephen Bottomley,Rob McQueen

The second edition of this text incorporates the latest changes to Australian corporations law, up to and including the Corporations Act 2001 and the Financial Services Reform Act 2001. Like the 1st edition, this text is written particularly for undergraduate law students. The book introduces students to Australian corporate law in a way that is informed by theory and policy. Throughout the book the authors draw upon materials from fields such as economics, sociology and politics to provide a contextually relevant account of modern corporate law. Ample references and pointers are provided to policy debates, contemporary issues, and to further reading. The authors bring considerable experience in interdisciplinary corporate law teaching and research. The authors aim to stimulate the reader into further critical analysis of corporate law issues, and to equip them with the capacity to respond in an informed way to future changes and developments. The book also encourages the reader to independently pursue further research in areas of corporate law. Each of the 25 chapters has been revised and updated. The book deals with: Introduction - the history of corporate law, and key themes and perspectives. Corporate Structures and Regulation - including the structure of Australian corporate law; ASIC's role and powers; and the role of auditors. Corporate Obligations - including corporate capacity; contractual and criminal liability. Corporate Governance - membership and meetings; directors' duties; shareholders' rights. Corporate Finance - including share and debt capital, the Managed Investments Act 1998, and fundraising. Securities and Takeovers Corporate Rescues and Winding Up

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Page Count

964

Publisher

Federation Press

Published Date

ISBN 10

1862873143

ISBN 13

9781862873148

Book's by Rob MacDougall

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