Rick Conlow's Books

Superstar Customer Service

A 31-Day Plan to Improve Client Relations, Lock in New Customers, and Keep the Best Ones Coming Back for More

By: Rick Conlow,Doug Watsabaugh

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Superstar Customer Service

A 31-Day Plan to Improve Client Relations, Lock in New Customers, and Keep the Best Ones Coming Back for More

By: Rick Conlow,Doug Watsabaugh

Are you worried that your customers are trying to survive tough times by seeking better deals from your competitors? Are you having an even tougher time finding new customers for your product or service? Superstar Customer Service follows Superstar Leadership and Superstar Sales, three titles aimed straight at achieving the highest levels of performance in these three essential areas. Customer service may be one of the most demanding and difficult jobs you’ll ever have... but it has the potential to make you a Superstar! Develop your skills, manage yourself, master your ability to address the relationship problems experienced by your company, and you can go anywhere you want to go! Job satisfaction, success, and personal accomplishment are all within your grasp! This book is organized as a month-long journey of improvement and discovery. Each chapter is a daily lesson with a core concept, skill-development idea, and resources to support your practice and application of the lesson. Superstar Customer Service will help you distinguish yourself as someone who can get things done. It may very well help you forge a new pathway in your career that is far beyond anything you previously imagined!

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Page Count

224

Publisher

Red Wheel/Weiser

Published Date

ISBN 10

1601635184

ISBN 13

9781601635181

Superstar Sales

A 31-Day Plan to Motivate People, Build Rapport, and Close More Sales

By: Rick Conlow,Doug Watsabaugh

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Superstar Sales

A 31-Day Plan to Motivate People, Build Rapport, and Close More Sales

By: Rick Conlow,Doug Watsabaugh

Do you want to be more successful? Achieve record breaking sales? Make more money right now? Are you committed to learning more about your customers and improving your skills and approach to helping them? Salespeople are some of the least trusted professionals of any career. That’s an opportunity for you! By using this book as your guide, you can substantially differentiate yourself from your competition. This 31-day book teaches the skills and habits of sales stars in bite-sized chunks you can learn and apply today. It challenges conventional sales thinking and leads you to a path of greatness. Superstar Saleswill teach you: A five-step selling model that focuses on the customer’s needs but also helps you win An evaluation process to determine if you are among the best or the rest How to capture and keep more business in a challenging market How to deal with objections using the LEAD Model that lessens the stress for both you and your customers The 10 competencies of a superstar leader How to become a high-performing sales star and exceed your goals And much more!

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Page Count

224

Publisher

Red Wheel/Weiser

Published Date

ISBN 10

1601635273

ISBN 13

9781601635273

Superstar Leadership

A 31-Day Plan to Motivate People, Communicate Positively, and Get Everyone On Your Side

By: Rick Conlow,Doug Watsabaugh

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Superstar Leadership

A 31-Day Plan to Motivate People, Communicate Positively, and Get Everyone On Your Side

By: Rick Conlow,Doug Watsabaugh

Discover and implement “the most important, proven leadership principles and ideas” in just thirty-one days with this step-by-step manual (Ken Hicks, CEO/Chairman, Footlocker, Inc.). It is the rare excellent boss who can achieve great results by earning their staff’s loyalty and inspiring exemplary performance. Now you can learn the secrets of these Superstar leaders—and become one of them. Superstar Leadership examines the key habits of the best and worst bosses, identifying nine key performance drivers that are proven to increase and sustain results. Do you want to earn more money for your company? Electrify your department? Increase customer loyalty, sales, and productivity while simultaneously decreasing turnover, improving innovation, and having fun? With evaluations and activities designed to help you hones your leadership skills, you can achieve all of this. Superstar Leadership will teach you: Why fifty percent of managers fail, and how to avoid being one of them Seven keys to employee motivation The high-performance formula that will catapult your career success The nine strategies of a Superstar leader How to create a high-performing team and exceed your goals And much more!

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Page Count

215

Publisher

Red Wheel/Weiser

Published Date

ISBN 10

1601635281

ISBN 13

9781601635280

Excellence in Management

Practical Applications for Success

By: Rick Conlow

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Excellence in Management

Practical Applications for Success

By: Rick Conlow

Six keys to management excellence, including communication, influence, service, time management and more.

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Page Count

146

Publisher

Crisp Learning

Published Date

ISBN 10

1560521031

ISBN 13

9781560521037

Superstar Leadership

A 31-Day Plan to Motivate People, Communicate Positively, and Get Everyone On Your Side

By: Rick Conlow,Doug Watsabaugh

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Superstar Leadership

A 31-Day Plan to Motivate People, Communicate Positively, and Get Everyone On Your Side

By: Rick Conlow,Doug Watsabaugh

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Page Count

215

Publisher

Red Wheel/Weiser

Published Date

ISBN 10

1601635281

ISBN 13

9781601635280

Excellence in Management

Practical Applications for Success

By: Rick Conlow

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Excellence in Management

Practical Applications for Success

By: Rick Conlow

Six keys to management excellence, including communication, influence, service, time management and more.

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Page Count

146

Publisher

Crisp Learning

Published Date

ISBN 10

1560521031

ISBN 13

9781560521037

Superstar Customer Service

A 31-Day Plan to Improve Client Relations, Lock in New Customers, and Keep the Best Ones Coming Back for More

By: Rick Conlow,Doug Watsabaugh

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Superstar Customer Service

A 31-Day Plan to Improve Client Relations, Lock in New Customers, and Keep the Best Ones Coming Back for More

By: Rick Conlow,Doug Watsabaugh

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Page Count

224

Publisher

Red Wheel/Weiser

Published Date

ISBN 10

1601635184

ISBN 13

9781601635181

Superstar Sales

A 31-Day Plan to Motivate People, Build Rapport, and Close More Sales

By: Rick Conlow,Doug Watsabaugh

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Superstar Sales

A 31-Day Plan to Motivate People, Build Rapport, and Close More Sales

By: Rick Conlow,Doug Watsabaugh

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Page Count

224

Publisher

Red Wheel/Weiser

Published Date

ISBN 10

1601635273

ISBN 13

9781601635273

SuperSTAR Leadership Model

Good Boss, Bad Boss: Which One Are You

By: Conlow,Rick Doug Watsabaugh

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SuperSTAR Leadership Model

Good Boss, Bad Boss: Which One Are You

By: Conlow,Rick Doug Watsabaugh

When looking at managers and those in leadership, you encounter the good, the bad, and the inept. There are even those rare souls who are excellent bosses, who achieve great results while retaining their staff's loyalty and affection. Who are these gods among men—these SuperSTAR leaders? And how can you become one? SuperSTAR Leadership identifies key habits of both good bosses and bad bosses. This thirty-day workbook uses nine key performance drivers to evaluate and help leaders more quickly increase results and sustain them. With the expert navigation of Rick Conlow and Doug Watsbaugh, you will identify your weaknesses, strengths, and path to improvement. Each evaluation and activity within this manager's bible distills your leadership skills, perfecting you into a SuperSTAR leader. Do you want to earn more money for your company? Do you want to electrify your department? Do you want to increase customer loyalty, sales, and productivity while simultaneously decreasing turnover, improving innovation, and having fun? It is not impossible. You can have these results and be a SuperSTAR Leader with the nine strategies of The SuperSTAR Leadership Model.

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Page Count

316

Published Date

ISBN 10

1613463731

ISBN 13

9781613463734

Creating a High Performance Team

Gain the Skills of Today's Successful Leaders

By: Rick Conlow,Doug Watsabaugh

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Creating a High Performance Team

Gain the Skills of Today's Successful Leaders

By: Rick Conlow,Doug Watsabaugh

Companies have become increasingly complex?both geographically and operationally. Old top-down leadership styles need to be replaced with two-way communication and collaboration. Learn the specific tasks you'll need to orchestrate in order to lead teams successfully in today's organizations.

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Page Count

105

Published Date

ISBN 10

1426031033

ISBN 13

9781426031038

Excellence in Management

How to Bring Out the Best in People

By: Rick Conlow

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Excellence in Management

How to Bring Out the Best in People

By: Rick Conlow

Developed to teach readers how to run experiments and make measurements and simulations over the web from anywhere in the world, this text includes a detailed description of approximately 100 experiments in solid state electronics that can be used by engineering and science students at all levels as well as by researchers working on semiconductor devices. The book is accompanied by an interactive and free web site that replaces the need for a physical laboratory.

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Page Count

120

Published Date

ISBN 10

0749413786

ISBN 13

9780749413781

Achieving Supervisory Excellence

Be the Leader Your People Need

By: Rick Conlow,Doug Watsabaugh

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Achieving Supervisory Excellence

Be the Leader Your People Need

By: Rick Conlow,Doug Watsabaugh

Business is moving faster. The economy is getting tougher. Competition is more intense. Simply put: the need for excellent supervisors is stronger than ever before. Become the supervisor your company and your people need right now. Learn how to be more effective and how to significantly increase the productivity and performance of your employees.

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ISBN 10

1426030894

ISBN 13

9781426030895

Handling Difficult People and Situations

Lead People Through Adversity

By: Rick Conlow,Doug Watsabaugh

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Handling Difficult People and Situations

Lead People Through Adversity

By: Rick Conlow,Doug Watsabaugh

The customers and suppliers you need to work with effectively may be outside your company or in the next office. and you may not always see eye to eye. Even if you have strong interpersonal skills and common goals, conflict can happen. Make sure you know how find common ground, calm emotions and forge a productive path forward.

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Publisher

Axzo Press

Published Date

ISBN 10

1426031092

ISBN 13

9781426031090

Becoming a Successful Supervisor

Develop Essential People Skills

By: Rick Conlow,Doug Watsabaugh

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Becoming a Successful Supervisor

Develop Essential People Skills

By: Rick Conlow,Doug Watsabaugh

Becoming a supervisor for the first time usually comes with mixed emotions anda lot of questions. Will you be able to help others in ways no one did for you? Can you manage people effectively when they used to be your peers? Where do you start? Get the answers to all your questions and learn to be an effective and confident leader.

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Page Count

109

Published Date

ISBN 10

1426030967

ISBN 13

9781426030963

Excellence in Management

How to Bring Out the Best in People

By: Rick Conlow

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Excellence in Management

How to Bring Out the Best in People

By: Rick Conlow

This book contains six keys to excellence in management. Examples of abesta and aworsta managers are provided for comparison. Exercises and case studies cover succeeding as a leader, communicating, persuading and influencing people, creating superior service, managing time, and much more.

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Page Count

140

Publisher

Crisp Pub Incorporated

Published Date

ISBN 10

156052555X

ISBN 13

9781560525554

Excellence in Supervision

Essential Skills for the New Supervisor

By: Rick Conlow

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Excellence in Supervision

Essential Skills for the New Supervisor

By: Rick Conlow

Using real life scenarios, these videos explain the challenges faced by new supervisors and the skills needed for effective and successful supervision.

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Page Count

112

Publisher

Crisp Pub Incorporated

Published Date

ISBN 10

1560526114

ISBN 13

9781560526117

Telephone Skills That Satisfy Customers

Unleash the Full Potential of the Telephone

By: Rick Conlow,Doug Watsabaugh

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Telephone Skills That Satisfy Customers

Unleash the Full Potential of the Telephone

By: Rick Conlow,Doug Watsabaugh

They've been around since 1876. They're on every wall, desk and pocket in your life now. It's easy to take the phone for granted. But with the millions companies spend to reach people on TV, radio, the internet and direct mail, it only takes one bad moment through the phone to lose a customer forever. Learn how to use the telephone properly and professionally and create telephone moments of magic for your customers.

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Page Count

113

Published Date

ISBN 10

1426031254

ISBN 13

9781426031250

Book's by Rick Conlow

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