Richard Mallory introduces a leadership framework for system management, including practical tools and guidance for its use. It enables an agile quality framework throughout an entire organization that will build the kind of "learning organization" championed by Peter M. Senge in his classic book, The Fifth Discipline. This innovative framework opens a broad new horizon for management science through the use of structured leadership systems as a new foundation for organizational structure. This book shows leaders how to achieve superior leadership results by applying a Lean DMAIC (Define, Measure, Analyze, Improve, and Control) structure to leadership systems and program office operations. It provides specific guidance on system improvement through development of best known practice, achievable best practice, and an operational plan to carry it out. Mallory shows leaders how to align and evaluate systems using a Lean approach, that will eliminate duplication and waste of executive and senior management time, and that will reduce the wait time and non-value add in dependent processes. The book shows how to set up an organization-wide scorecard to rank the maturity and capability of fact-based management in all systems, projects and processes throughout an organization, as a means of creating sustained and predictable delivery of excellent products and services.
This book presents a simple framework and guidelines for implementing visible and uniform auditable standards of quality in government that can fundamentally and permanently reshape its efficiency, effectiveness, and value. It opens the possibility of a day in the not-too-distant future when a quality audit can provide a uniform and valid report card on every government agency that is a companion to an annual audit of the financial books. Its easy-to-use quality standards are objective, measurable, and transformational. The standards provide the missing link for the implementation of quality in government both because they align with fundamental good management technique and support any other quality disciplines already in place in any given jurisdiction. The standards are designed to mirror the three fundamental levels of leadership in government: (1) Work unit supervisors and managers at the "front line" of government service, (2) chief executives, department directors and their deputies as "executive management" of government agencies, and (3) elected leadership at the top, who provide "public management" and must define the priorities, outcomes, programs, and budgets. No book has had a bigger potential to positively transform government since Reinventing Government. It is a "must read" for elected leaders, public sector managers, and citizens who wonder why government is so often unable to achieve excellence.
A seminal work for the public sector, Quality Standards for Highly Effective Government (Second Edition) redefines what is expected and what is required for excellence in management. The practices presented here also benefit non-profit organizations, and indeed any organization in which services are not directly rewarded by a purchase transaction. The book introduces three new performance standards that frame the value add of management, for processes, systems, and aligned leadership objectives. Along with defining known best practices, these standards create an imperative for the use of Lean and continuous quality improvement as a foundation for good management, built onto that defined structure. These standards also create a means to recognize and reward those managers who build and regularly use this framework. Measurable quality standards are necessary for government, because there is no free market incentivizing government managers for efficiency, and there is no direct penalty for offices that provide poor service. The oversight of government is left to elected officials, who often only get generalized and high level feedback and then only on failure. Where there is failure, the usual response of leadership is to change leadership or to restructure offices. But these actions never get to the level of the workers on the ground, and cannot change whether they have or are currently using best practice modeling. Richard Mallory both defines and shows the logic behind the process management standard, the system management standard, and the aligned leadership objectives standard, and how these apply to front line managers, program and executive managers, and even to elected leaders. Because these standards are measurable and auditable, they can form the basis of an integrated scorecard for every government agency in the world, and a roadmap on how to obtain maximum value from each of them. The credibility of these standards is underwritten and proven through their adoption by the Government Division of the American Society for Quality, and international best practice standards for governments worldwide.
Welcome to Black Cat Weekly #23. Lots of good stuff this time—highlighted by a novel from Golden Age mystery author Rufus King, Duenna for a Murder. Plus a few novellas, and lots of great short stories, a solve-it-yourself mystery from Hal Charles, and great selections from Michael Bracken (Laird Long’s “Taken for a Ride”—which qualifies as both a mysery and a fantasy story) and Barb Goffman (Michael Allan Mallory’s “Random Harvest”). On the science fiction side, the Cynthia Ward Presents story is missing this week, but that’s only because we have a fantastic alternate-history story from Cynthia herself! Check out her “On Stony Ground.” Plus an epic disaster story from Allan Danzig, a fantasy from Unknown by Lester del Rey and James H. Beard, a space-based tale by Richard Wilson, and a miniature military SF story from Larry Tritten. Here’s the complete lineup: Mysteries / Suspense / Adventure: “Soul Searching,” by Laird Long [short story] “A Fine Kettle of Fish,” by Hal Charles [Solve-It-Yourself Mystery] “Dead Wrong,” by Frank Kane [short story] “Taken for a Ride,” by Hulbert Footner [short novel] “Random Harvest,” by Michael Allan Mallory [Barb Goffman Presents short story] Duenna to a Murder, by Rufus King [novel] Science Fiction & Fantasy: “On Stony Ground,” by Cynthia Ward [short story] “Corrigan’s Homunculi,” by Larry Tritten [short story] “Carillon of Skulls,” by Lester del Rey and James H. Beard [short story] “Abel Baker Camel,” by Richard Wilson [short story] “The Great Nebraska Sea,” by Allan Danzig [short story]
Music librarianship offers meaningful and fulfilling work to people from varied backgrounds. As libraries adapt to everchanging economic, demographic, cultural, and technological landscapes, it is essential for music library workers to possess a keen understanding of what is needed to remain relevant and to thrive. Whether contemplating a new career in music libraries, expanding liaison responsibilities in music, seeking paths for professional development, or feeling eager to reinvigorate a music library career, readers can turn to this book to gain practical and approachable guidance to succeed. In this substantially expanded edition of Careers in Music Librarianship III, experienced expert professionals have updated their pragmatic advice and insight from the previous edition to reflect the realities and challenges of today’s landscape. Since music library work takes place in both traditional and non-traditional settings, this edition incorporates advice on a wide range of topics not covered in earlier editions, including paraprofessional employment, liaison work, archives settings, and transitions from performance-based careers. Geared toward workers in music libraries, rather than simply to those who are, or aspire to be, librarians, this volume is intended to support people on an array of potential career paths. All who work in music libraries will find both inspiration and straightforward guidance in this indispensable book.
Seduced by Satan into evil, an American woman is controlled by Godless Chicom plotting to make her Empress of America. A book of revelation. A warning call for Patriots.
When an escaped slave shows up at Fort Monroe demanding sanctuary, General Benjamin Butler is faced with an impossible moral dilemma—follow the letter of the law or make a game-changing move that could alter the course of U.S. history?
Famous' tells the Great War stories of twenty of Britain's most respected, best known and even notorious celebrities. They include politicians, actors, writers, an explorer, a sculptor and even a murderer. The generation that grew up in the late 19th Century enlisted enthusiastically in the defense of the country. Many would become household names such as Basil Rathbone, the definitive Sherlock Holmes, AA Milne, creator of Winnie the Pooh, and John Laurie and Arnold Ridley who found fame and public affection as the dour Scotsman Fraser, and the gentle and genial Godfrey, in Dad's Army. From politicians such as Harold Macmillan and Winston Churchill to writers includsing JB Priestley, and JRR Tolkein, from sculptors like Henry Moore, to composers such as Ralph Vaughan Williams, their fame and influence continue even into the 21st Century. The authors Richard van Emden and Vic Piuk have discovered the exact locations where these celebrities saw action. They tell the story of how JRR Tolkein led his men over the top on the Somme, where CS Lewis was wounded and invalided home, and how Basil Rathbone won the Military Cross for a trench raid (while dressed as a tree). Each story will be examined in detail with pictures taken of the very spot where the actions took place. There are maps of the area that will guide enterprising readers to walk in the footsteps of their heroes.
The Lancasters have been the main family of Eastlake society. Over the years, the York, Foster, Thunderbird and Murdock families have joined them in many adventures and life-changing moments. Experience the weddings, deaths, romances, betrayals, murders, secrets and births that have shaped the lives of so many in Eastlake. Cry at the deaths of loved ones, hold onto your seat during the many action adventures and gasp at the sudden plot twists. Come get lost in the many great romances that blossomed and the weddings that were memorable. By the end of the story, you will know all of the characters as well as your own family.
The “worthy and frightening sequel” (Stephen King) to the acclaimed and “unforgettable” (Harlan Coben) New York Times and USA TODAY bestselling novel Chasing the Boogeyman. Back in the summer of 1988, a young Richard Chizmar was catapulted into the center of a living nightmare as the serial killer Joshua Gallagher—dubbed by the media as “The Boogeyman”—stalked his tranquil Maryland town. A lot has changed in the intervening years. These days, Chizmar enjoys a certain level of celebrity and notoriety himself, being the only person that an incarcerated Josh Gallagher will speak to on or off the record. Chizmar likes to believe that he’s doing the world a public service by visiting Gallagher in prison, as there are plenty of other nameless victims out there who Gallagher might finally admit to killing and bring closure to grieving loved ones, and a dark rhythm and routine begin to take hold. But Chizmar eventually finds there’s a price to be paid for dancing with the devil, when a masked figure with all the hallmarks of Gallagher’s reign of terror from thirty years ago now leaves a horrifying calling card in front of Chizmar’s home, and it’s clear there’s a new player on the board in the ongoing game that the Boogeyman controls… A riveting, haunting sequel to the New York Times bestselling thriller Chasing the Boogeyman, this is a tale of obsession and the adulation of evil, exploring modern society’s true crime infatuation with unflinching honesty, sparing no one from the glare of the spotlight. Will those involved walk away from the story of a lifetime in order to keep their loved ones safe? Or will they once again be drawn into a killer’s web? As the story draws to its shattering conclusion, only one person holds all the answers—and he just may be the most terrifying monster of them all.
Have you ever looked to the skies to see a shooting star? In Golfing Blue, every fifty years, you can look up at the sky and see the streak of blue light from Jeffrey’s comet. This can only mean one thing for the students of Hellman Elementary—even more bizarre happenings! Taking on the teachers at the school is next to nothing compared to Jeffrey’s comet and who may be riding it. Strange things are happening this week at Hellman Elementary. Changes are occurring, teachers are just as strange, and the janitor is locking doors more often than normal. What could possibly be hiding in the basement? What does the lunch lady really use to make the Sloppy Joes? Does it have something to do with comet shooting across the sky? Jacob is about to find out the dangers of wishing upon shooting stars. He is tired of being the only boy in his family and tired of the way his sisters treat him. But when he wishes for a different family, he finds out just how strange things can get, not only at home but at school as well. Will Jacob get his original family back, or will he be destined to live with his new nightmarish family? Do not miss the next bizarre event, The Perfect Game—Book 5, in the series.
Forging Alberta’s Constitutional Framework analyzes the principal events and processes that precipitated the emergence and formation of the law and legal culture of Alberta from the foundation of the Hudson’s Bay in 1670 until the eve of the centenary of the Province in 2005. The formation of Alberta’s constitution and legal institutions was by no means a simple process by which English and Canadian law was imposed upon a receptive and passive population. Challenges to authority, latent lawlessness, interaction between indigenous and settler societies, periods (pre- and post-1905) of jurisdictional confusion, and demands for individual, group, and provincial rights and recognitions are as much part of Alberta’s legal history as the heroic and mythic images of an emergent and orderly Canadian west patrolled from the outset by red coated mounted police and peopled by peaceful and law-abiding subjects of the Crown. Papers focus on the development of criminal law in the Canadian west in the nineteenth century; the Natural Resources Transfer Agreement of 1930; the National Energy Program of the 1980s; Federal-Provincial relations; and the role and responsibilities of the offices of Justices of the Peace and of the Lieutenant-Governor; and the legacies of the Lougheed and Klein governments.
Management Strategy: Creating Excellent Organizations is a unique how-to guide for organizational improvement which is designed for leaders at any level in private, public or non-profit organizations. You will want to read this book if you are committed to excellence. It provides clear steps and actions to allow you to transform a mediocre organization into a great one, or to redirect and rebuild enthusiasm for excellence in an organization that has lost focus, or lost spirit. Each chapter introduces an area for leadership action covering topics such as setting direction, developing necessary two-way communications, developing a system of innovation, developing a focus on customers, implementing performance measures and encouraging the development of work unit teams to improve key process. After each action area is discussed, options for effective leadership action are presented, and steps to implement each action are suggested.
The mysterious, violent death of a prominent New England patriarch exposes a nest of dark family secrets in New York Times bestselling author Richard North Patterson’s twentieth compelling novel. From #1 bestselling author Richard North Patterson comes a spellbinding psychological puzzle filled with unexpected legal twists, potentially criminal turns, and one family’s shocking fall from grace. After ten years away from home, Adam Blaine returns to Martha’s Vineyard to attend the funeral of his estranged father, Ben, a famous and charismatic writer who was fond of sailboats, good wine—and women other than his wife. When Adam learns that Ben disinherited his family in favor of his mistress, he begins to wonder if his father’s death—caused by an inexplicable fall from a cliff—might have been suicide or murder. Using his training as a CIA operative, Adam unearths some shattering revelations about the mistress’s past. But even more disturbing are the family secrets that can’t stay buried any longer—secrets that make Adam question everything he thought he knew about every player in this fateful game. Even himself...
Although much literature exists on the subject of RSA and public-key cryptography, until now there has been no single source that reveals recent developments in the area at an accessible level. Acclaimed author Richard A. Mollin brings together all of the relevant information available on public-key cryptography (PKC), from RSA to the latest applic
A history of those who have scaled Mount Everest—and the advances in mountaineering over a century. At one time, the summits of the world’s highest peaks—Everest included—were beyond reach. Pioneering attempts to overcome the dangers of climbing at extremely high altitudes ended in failure, sometimes with disastrous consequences. Yet today, high-altitude ascents are frequent, almost commonplace. Everest can be conquered by relatively inexperienced mountaineers, and their exploits barely merit media attention—unless they go fatally wrong. This dramatic history of Everest climbs describes in vivid detail the struggle to conquer the mountain and the advances in scientific knowledge that made the conquest possible. It also offers compelling insight into the science of mountaineering—as well as the physical and psychological challenges faced by individuals who choose to test themselves in some of the harshest conditions on earth.
The quest to write a geographical book leading up to the two-hundredth anniversary of this conflict, known as the War of 1812, that created two North American countries we enjoy today, began in 2006, with the goal to visit as many historical sites as possible. We started searching for roadside markers, plaques, monuments, cemeteries, the tombstones to the fallen, fortifications, battlefields and those who fought in this war, and to tell the readers the stories behind them. Searching for the Forgotten War 1812, was an experience that was more than we expected in terms of the wonderful people we met along the way.
They come to our aid when we least expect it, and they disappear as soon as their work is done. We all regularly receive messages from our guardian angels and spirit guides but usually fail to recognize them. This book aims to help the reader to realize when this occurs.
Thank you for visiting our website. Would you like to provide feedback on how we could improve your experience?
This site does not use any third party cookies with one exception — it uses cookies from Google to deliver its services and to analyze traffic.Learn More.