Become a great leader like Christ, Confucius, Winston Churchill, and other extraordinary leaders. Teach new ideas in ways that both engage people and persuade them to use their agency to bring about personal and global change. By using storytelling, metaphor, and other teaching styles that motivate and inspire, you'll soon be effectively communicating and leading in every situation.
In good times and bad, in times of economic downturn and times of wartime peril, we as Americans have shown our mettle. There is something in the historical DNA of this people - a resilience, a power, a talent for innovation, a unique and empowering bravery - that has carried us forward as a nation and a people for nearly 250 years. This book is about this history, this inheritance, this people. These characteristics apply not just to the people of the United States as a whole, but to each of us as individuals. Whether we are leaders, followers, friends, co-workers, parents, spouses, partners or simply sojourners in this thing we call life - it is rare for us to see those we care about suffer and not want to change their circumstances or alleviate their suffering. It is an almost in-born trait that we as individuals and as a nation tend to seek ways to overcome the challenges we periodically face. Home of the Brave is about meeting our individual challenges and the challenges of those we care about and care for. It is about finding the time-proven principles in the historical DNA of great Americans that we can draw on - not only for strength but for practical insight and action that can make even the most challenging times more manageable, even conquerable.
Designed for advanced MBA and doctoral courses in Consumer Behavior and Customer Satisfaction, this is the definitive text on the meaning, causes, and consequences of customer satisfaction. It covers every psychological aspect of satisfaction formation, and the contents are applicable to all consumables - product or service.Author Richard L. Oliver traces the history of consumer satisfaction from its earliest roots, and brings together the very latest thinking on the consequences of satisfying (or not satisfying) a firm's customers. He describes today's best practices in business, and broadens the determinants of satisfaction to include needs, quality, fairness, and regret ('what might have been').The book culminates in Oliver's detailed model of consumption processing and his satisfaction measurement scale. The text concludes with a section on the long-term effects of satisfaction, and why an understanding of satisfaction psychology is vitally important to top management.
Companion to Dental Anthropology presents a collection of original readings addressing all aspects and sub-disciplines of the field of dental anthropology—from its origins and evolution through to the latest scientific research. Represents the most comprehensive coverage of all sub-disciplines of dental anthropology available today Features individual chapters written by experts in their specific area of dental research Includes authors who also present results from their research through case studies or voiced opinions about their work Offers extensive coverage of topics relating to dental evolution, morphometric variation, and pathology
Originally published in 1982 by Pearson/Prentice-Hall, the Forensic Science Handbook, Third Edition has been fully updated and revised to include the latest developments in scientific testing, analysis, and interpretation of forensic evidence. World-renowned forensic scientist, author, and educator Dr. Richard Saferstein once again brings together a contributor list that is a veritable Who’s Who of the top forensic scientists in the field. This Third Edition, he is joined by co-editor Dr. Adam Hall, a forensic scientist and Assistant Professor within the Biomedical Forensic Sciences Program at Boston University School of Medicine. This two-volume series focuses on the legal, evidentiary, biological, and chemical aspects of forensic science practice. The topics covered in this new edition of Volume I include a broad range of subjects including: • Legal aspects of forensic science • Analytical instrumentation to include: microspectrophotometry, infrared Spectroscopy, gas chromatography, liquid chromatography, capillary electrophoresis, and mass spectrometry • Trace evidence characterization of hairs, dust, paints and inks • Identification of body fluids and human DNA This is an update of a classic reference series and will serve as a must-have desk reference for forensic science practitioners. It will likewise be a welcome resource for professors teaching advanced forensic science techniques and methodologies at universities world-wide, particularly at the graduate level.
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