This book presents a simple framework and guidelines for implementing visible and uniform auditable standards of quality in government that can fundamentally and permanently reshape its efficiency, effectiveness, and value. It opens the possibility of a day in the not-too-distant future when a quality audit can provide a uniform and valid report card on every government agency that is a companion to an annual audit of the financial books. Its easy-to-use quality standards are objective, measurable, and transformational. The standards provide the missing link for the implementation of quality in government both because they align with fundamental good management technique and support any other quality disciplines already in place in any given jurisdiction. The standards are designed to mirror the three fundamental levels of leadership in government: (1) Work unit supervisors and managers at the front line of government service, (2) chief executives, department directors and their deputies as executive management of government agencies, and (3) elected leadership at the top, who provide public management and must define the priorities, outcomes, programs, and budgets. No book has had a bigger potential to positively transform government since Reinventing Government. It is a must read for elected leaders, public sector managers, and citizens who wonder why government is so often unable to achieve excellence.
Richard Mallory introduces a leadership framework for system management, including practical tools and guidance for its use. It enables an agile quality framework throughout an entire organization that will build the kind of "learning organization" championed by Peter M. Senge in his classic book, The Fifth Discipline. This innovative framework opens a broad new horizon for management science through the use of structured leadership systems as a new foundation for organizational structure. This book shows leaders how to achieve superior leadership results by applying a Lean DMAIC (Define, Measure, Analyze, Improve, and Control) structure to leadership systems and program office operations. It provides specific guidance on system improvement through development of best known practice, achievable best practice, and an operational plan to carry it out. Mallory shows leaders how to align and evaluate systems using a Lean approach, that will eliminate duplication and waste of executive and senior management time, and that will reduce the wait time and non-value add in dependent processes. The book shows how to set up an organization-wide scorecard to rank the maturity and capability of fact-based management in all systems, projects and processes throughout an organization, as a means of creating sustained and predictable delivery of excellent products and services.
A seminal work for the public sector, Quality Standards for Highly Effective Government (Second Edition) redefines what is expected and what is required for excellence in management. The practices presented here also benefit non-profit organizations, and indeed any organization in which services are not directly rewarded by a purchase transaction. The book introduces three new performance standards that frame the value add of management, for processes, systems, and aligned leadership objectives. Along with defining known best practices, these standards create an imperative for the use of Lean and continuous quality improvement as a foundation for good management, built onto that defined structure. These standards also create a means to recognize and reward those managers who build and regularly use this framework. Measurable quality standards are necessary for government, because there is no free market incentivizing government managers for efficiency, and there is no direct penalty for offices that provide poor service. The oversight of government is left to elected officials, who often only get generalized and high level feedback and then only on failure. Where there is failure, the usual response of leadership is to change leadership or to restructure offices. But these actions never get to the level of the workers on the ground, and cannot change whether they have or are currently using best practice modeling. Richard Mallory both defines and shows the logic behind the process management standard, the system management standard, and the aligned leadership objectives standard, and how these apply to front line managers, program and executive managers, and even to elected leaders. Because these standards are measurable and auditable, they can form the basis of an integrated scorecard for every government agency in the world, and a roadmap on how to obtain maximum value from each of them. The credibility of these standards is underwritten and proven through their adoption by the Government Division of the American Society for Quality, and international best practice standards for governments worldwide.
This intriguing investigation of an historically embedded cultural struggle over the possession of America's "collective memory" has significant implications for how we interpret cultural conflict in past, present, and future America.
Describes the origin and development of the McGill School of Medicine and the extraordinary staff whose progrssive ideas made it one of the best teaching and research centres in North America.
In this exciting symposium, the editor brings to print important new information on AIDS and how HIV affects the brain. Each chapter focuses on one or more of the cell types that reside in or traffic through the central nervous system (CNS). Each of these cells is important to considerations of the pathogenesis of the CNS. Neurologists, AIDS physicians, and other professionals caring for AIDS patients will find that this “cell-based” view provides a unique perspective and that it will guide and stimulate future investigation of this clinically important and pathogenetically intriguing disorder. The editor also introduces some general considerations for therapeutic intervention of AIDS dementia complex (ADC). The contributors to The Cellular Basis of Central Nervous System HIV-1 Infection and the AIDS Dementia Complex deal with the cells and mechanisms involved in HIV-1 brain infection and the resultant ADC. Each author was asked to review the involvement of their assigned cells in CNS HIV-1 infection and how these cells might be involved in the pathology and process of brain injury associated with ADC. Readers will be enlightened on the functional roles of various cells and how these cells and mechanisms might fit into the broader picture of ADC pathogenesis.
Long before the Brooklyn Dodgers and New York Giants brought the major leagues to California in 1958, professional baseball thrived on the West Coast in the form of the Pacific Coast League (PCL). Minor only in name, the league featured intense rivalries, a huge fan base, and such future Hall of Famers as Joe DiMaggio and Ted Williams. The Los Angeles Angels won 14 PCL pennants and stood as the league's premier franchise. This year-by-year chronicle of the Los Angeles Angels from 1903 to 1957 includes an overview of the PCL and a wealth of statistical information, including an all-time player roster, a list of important team records, lineups, and attendance information. Based in part on personal interviews with former Angels players, this history offers a nostalgic look back at the PCL and the early days of baseball in the West.
“Slumdog Millionaire meets Ratatouille” (The New York Times Book Review) in this “delicious fairytale-like read” (NPR) about family, nationality, and the mysteries of good taste. Born above his grandfather’s modest restaurant in Mumbai, Hassan Haji first experienced life through intoxicating whiffs of spicy fish curry, trips to the local markets, and gourmet outings with his mother. But when tragedy pushes the family out of India, they console themselves by eating their way around the world, eventually settling in Lumière, a small village in the French Alps. The boisterous Haji family takes Lumière by storm. They open an inexpensive Indian restaurant opposite an esteemed French relais—that of the famous chef Madame Mallory—and infuse the sleepy town with the spices of India, transforming the lives of its eccentric villagers and infuriating their celebrated neighbor. Only after Madame Mallory wages culinary war with the immigrant family, does she finally agree to mentor young Hassan, leading him to Paris, the launch of his own restaurant, and a slew of new adventures. The Hundred-Foot Journey is about how the hundred-foot distance between a new Indian kitchen and a traditional French one can represent the gulf between different cultures and desires. A testament to the inevitability of destiny, this is a fable for the ages—charming, endearing, and compulsively readable.
Thank you for visiting our website. Would you like to provide feedback on how we could improve your experience?
This site does not use any third party cookies with one exception — it uses cookies from Google to deliver its services and to analyze traffic.Learn More.