Richard B Chase's Books

Operations and Supply Chain Management

By: F. Robert Jacobs,Richard B Chase

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Operations and Supply Chain Management

By: F. Robert Jacobs,Richard B Chase

Resourceful companies today must successfully manage the entire supply flow, from the sources of the firm, through the value-added processes of the firm, and on to the customers of the firm. The fourteenth edition of Operations and Supply Chain Management provides well-balanced coverage of managing people and applying sophisticated technology to operations and supply chain management. Connect is the only integrated learning system that empowers students by continuously adapting to deliver precisely what they need, when they need it, and how they need it, so that your class time is more engaging and effective.

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Page Count

800

Publisher

McGraw-Hill Education

Published Date

ISBN 10

0078024021

ISBN 13

9780078024023

Operations and Supply Management

By: F. Robert Jacobs,Richard B. Chase,Nicholas J. Aquilano

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Operations and Supply Management

By: F. Robert Jacobs,Richard B. Chase,Nicholas J. Aquilano

Operations and Supply Management, as the title indicates, provides increased emphasis on supply chain management in the 12e. The 12e continues its market leading up-to-date coverage of service operations as well. The text includes solved examples and problems, enough cases for MBA courses to use without supplementing, and the industry leading technology support suite.

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776

Published Date

ISBN 10

0073403296

ISBN 13

9780073403298

The Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customer’s Business

Managing Emotions, Trust, and Control to Win Your Customer's Base

By: Sriram Dasu,Richard B. Chase

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The Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customer’s Business

Managing Emotions, Trust, and Control to Win Your Customer's Base

By: Sriram Dasu,Richard B. Chase

Understand Consumer Psychology to Drive Profits and Growth Want to know exactly what’s driving your customer's behavior? NOW YOU CAN! The Customer Service Solution explains how consumers perceive services and shows you how to enhance the customer experience--every time. In this economic climate, the customer service experience is more critical than ever. Most leading service firms advocate the TLC mantra: Think Like a Customer. That's a good practice, but first you have to understand what your customer is thinking and feeling. Today's business leaders cannot afford to neglect the psychological principles that govern customer satisfaction and long-term loyalty. What are the factors that really determine customer satisfaction? Two of the nation's leading authorities on service psychology, Sriram Dasu and Richard Chase, have written this groundbreaking guide that identifies and demystifies the psychological triggers behind customer behavior. You'll go where customer satisfaction surveys, mystery shoppers, and focus groups can't--and learn exactly why customers respond and behave the way they do. With findings drawn from behavioral science research, this book provides all the tools you need to evaluate your current service platforms and design future strategies to enhance customer perceptions positively and drive your sales. The Customer Service Solution illustrates why even companies with high levels of satisfaction are missing tremendous opportunities by neglecting the emotional elements that govern consumer interactions. This book will show you how to: Shape and manage customer perceptions Understand implicit versus explicit outcomes Develop the roles of control and choice among buyers Design emotionally intelligent processes Build trust among customers Whatever your business may be--healthcare, hospitality, financial services, e-commerce, and more--this book is an essential tool to help you increase profits by leveraging your company's customer experience. PRAISE FOR THE CUSTOMER SERVICE SOLUTION: "Harnessing the power of emotions will help to drive an exceptional customer experience creating customers for life to help your business thrive. Finally, a guide to help us better understand how to do this." -- James Merlino, MD, Chief Experience Officer, Cleveland Clinic "Required reading for anyone designing a service encounter." -- James Heskett, Professor Emeritus, Harvard Business School, coauthor of The Service Profit Chain and Service Future "I have always known that our customers shop with us because they want to, not because they have to. How to make them want to is the secret that this great book unlocks." -- Kevin Davis, President and CEO, Bristol Farms "[Dasu and Chase] share easy-to-understand ideas and guidance to operations managers who typically do not think about the psychology of customers in designing their services." -- Mary Jo Bitner, PhD, Professor and Executive Director, Center for Services Leadership, W. P. Carey School, Arizona State University "Dasu and Chase provide an excellent set of ideas for delivering emotional customer service experiences through systems and operations." -- Rodolfo Medina, Vice President, Marketing & Commercial, Rock in Rio "This book provides valuable insights to managing and molding the customer's emotional journey, leading to ultimate satisfaction and sustainable loyalty." -- Ali V. Kasikci, Regional Managing Director, Orient-Express

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Page Count

241

Publisher

McGraw Hill Professional

Published Date

ISBN 10

0071809996

ISBN 13

9780071809993

Operations and Supply Chain Management: The Core

By: Richard Chase,F. Robert Jacobs

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Operations and Supply Chain Management: The Core

By: Richard Chase,F. Robert Jacobs

The fourth edition of Operations and Supply Chain Management: The Core focuses on the important “core” concepts in the dynamic field of operations. Just as lava flows from the core of the earth, operations and supply chain management is the core of business. Material must flow through supply chain processes to create cash output and input. This new edition has an increased focus on supply chain analytics involving the analysis of data to better solve business problems. Connect is the only integrated learning system that empowers students by continuously adapting to deliver precisely what they need, when they need it, and how they need it, so that your class time is more engaging and effective.

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544

Publisher

McGraw-Hill Education

Published Date

ISBN 10

1259549720

ISBN 13

9781259549724

Operations Management for Competitive Advantage

By: Richard B. Chase,Nicholas J. Aquilano,F. Robert Jacobs

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Operations Management for Competitive Advantage

By: Richard B. Chase,Nicholas J. Aquilano,F. Robert Jacobs

Chase, Jacobs and Aquilano: Operations Management for Competitive Advantage, 11/e (CJA) provides a current and thorough introduction to the concepts, processes, and methods of managing and controlling operations in manufacturing or service settings. The text provides comprehensive coverage, from high-tech manufacturing to high touch services with a balanced treatment. Chase, Jacobs, and Aquilano also thoroughly integrates and discusses current issues such as globalization; supply chain strategy, E-business, and ERP. The concepts are illustrated by using abundant real world examples, articles, illustrations, problems and cases. Technology is integral to the success of this course, as such, CJA also provide students and instructors with an innovative array of leading edge technology learning and teaching tools.

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Page Count

806

Published Date

ISBN 10

007126048X

ISBN 13

9780071260480

Agnes Chase's First Book of Grasses

The Structure of Grasses Explained for Beginners, Fourth Edition

By: Lynn G. Clark,Richard W. Pohl

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Agnes Chase's First Book of Grasses

The Structure of Grasses Explained for Beginners, Fourth Edition

By: Lynn G. Clark,Richard W. Pohl

For almost seventy-five years, Agnes Chase's First Book of Grasses has been the classic guide to the structure of this complex group of plants. Clearly written and copiously illustrated with line drawings, the book is accessible to those with little or no botanical training, yet it also is respected by botanists as an authoritative introduction to agrostology. Last updated in 1959, the book now has been thoroughly revised to reflect current scientific knowledge, nomenclature, and classification. Divided into twelve lessons, the guide first surveys the basic vegetative and reproductive parts of a grass plant, then in succeeding lessons takes up increasingly more complex modifications. Formally recognized groups of grasses are discussed in a taxonomic context, with the principal focus on grass structures, particularly those of inflorescences and spikelets. Virtually all of the species discussed are illustrated with detailed line drawings. With the addition in this edition of a lesson on bamboos, coverage now extends to tropical regions and encompasses all major groups of grasses. The book also includes a short biography of Agnes Chase in the foreword and, for the first time in this edition, a glossary accompanies the appendices on grass classification.

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Page Count

152

Publisher

Smithsonian Institution

Published Date

ISBN 10

1588343731

ISBN 13

9781588343734

Loose Leaf for Operations and Supply Chain Management: The Core

By: Richard Chase,F. Robert Jacobs

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Loose Leaf for Operations and Supply Chain Management: The Core

By: Richard Chase,F. Robert Jacobs

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544

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McGraw-Hill Education

Published Date

ISBN 10

1259671003

ISBN 13

9781259671005

The New Evolutionary Sociology

Recent and Revitalized Theoretical and Methodological Approaches

By: Jonathan Turner,Richard Machalek

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The New Evolutionary Sociology

Recent and Revitalized Theoretical and Methodological Approaches

By: Jonathan Turner,Richard Machalek

For decades, evolutionary analysis was overlooked or altogether ignored by sociologists. Fears and biases persisted nearly a century after Auguste Comte gave the discipline its name, as did concerns that its effect would only reduce sociology to another discipline – whether biology, psychology, or economics. Worse, apprehension that the application of evolutionary theory would encourage heightened perceptions of racism, sexism, ethnocentrism and reductionism pervaded. Turner and Machalek argue instead for a new embrace of biology and evolutionary analysis. Sociology, from its very beginnings in the early 19th century, has always been concerned with the study of evolution, particularly the transformation of societies from simple to ever-more complex forms. By comprehensively reviewing the original ways that sociologists applied evolutionary theory and examining the recent renewal and expansion of these early approaches, the authors confront the challenges posed by biology, neuroscience, and psychology to distinct evolutionary approaches within sociology. They emerge with key theoretical and methodological discoveries that demonstrate the critical – and compelling – case for a dramatically enriched sociology that incorporates all forms of comparative evolutionary analysis to its canon and study of sociocultural phenomena.

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Page Count

407

Publisher

Routledge

Published Date

ISBN 10

1351173863

ISBN 13

9781351173865

Pioneers of "B" Television

Independent Producers, Series and Pilots of the 1950s

By: Richard Irvin

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Pioneers of "B" Television

Independent Producers, Series and Pilots of the 1950s

By: Richard Irvin

As television grew more enticing for both viewers and filmmakers in the 1950s, several independent film producers with knowledge of making low-cost films and radio shows transferred their skills to producing shows for the small screen. Rather than funding live programs that were popular at the time, these producers saw the value in pre-taped shows, which created large financial returns through episode reruns. This low-cost, high-yield production model resulted in what are known and beloved as "B" television shows. Part historical account and part filmography, this book documents the careers of over a dozen "B" television producers. It chronicles the rise of situation comedies and crime dramas and explores the minds behind popular shows like My Little Margie, The Lone Ranger, Lassie, Highway Patrol and Sea Hunt. Divided into 14 chapters of producer profiles, this work is rich in both trivia and critical assessments of the first years of television. A chapter detailing the work of early female television producers rounds out the text.

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Page Count

224

Publisher

McFarland

Published Date

ISBN 10

1476689962

ISBN 13

9781476689968

Physics of Solid-State Laser Materials

By: Richard C. Powell

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Physics of Solid-State Laser Materials

By: Richard C. Powell

This graduate-level text presents the fundamental physics of solid-state lasers, including the basis of laser action and the optical and electronic properties of laser materials. After an overview of the topic, the first part begins with a review of quantum mechanics and solid-state physics, spectroscopy, and crystal field theory; it then treats the quantum theory of radiation, the emission and absorption of radiation, and nonlinear optics; concluding with discussions of lattice vibrations and ion-ion interactions, and their effects on optical properties and laser action. The second part treats specific solid-state laser materials, the prototypical ruby and Nd-YAG systems being treated in greatest detail; and the book concludes with a discussion of novel and non-standard materials. Some knowledge of quantum mechanics and solid-state physics is assumed, but the discussion is as self-contained as possible, making this an excellent reference, as well as useful for independent study.

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Page Count

452

Publisher

Springer Science & Business Media

Published Date

ISBN 10

1563966581

ISBN 13

9781563966583

X-15

The World's Fastest Rocket Plane and the Pilots Who Ushered in the Space Age

By: John Anderson,Richard Passman

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X-15

The World's Fastest Rocket Plane and the Pilots Who Ushered in the Space Age

By: John Anderson,Richard Passman

The concise illustrated history of the first space plane, featuring exclusive photographs. The exciting story of the X-15—the iconic rocket plane of the Cold War space race is recounted by John Anderson, curator of aerodynamics at the Smithsonian National Air and Space Museum. This experimental space plane was on the cutting edge of hypersonic aerodynamics, and its winged reentry from space foreshadowed the development of the Space Shuttle decades later. Launched from the wing of a modified B-52 bomber—again foretelling a concept that would be used decades later, in this case by SpaceShipOne and SpaceShipTwo—the ship rocketed higher and faster than any manned aircraft of the time. Designed to approach seven times the speed of sound, it was the first hypersonic aircraft ever created and was engineered to function both in the Earth’s atmosphere and at the edge of space. Illustrated with period NASA and USAF photographs, as well as exclusive Smithsonian photography of the first of three X-15s built, X-15 captures the risks and dangers of the X-15 program as Anderson follows the test pilots (including Neil Armstrong) who pushed the very limits of their piloting skills to master groundbreaking experimental technology. Even with the fatal crash of the third X-15, the overall success of the program helped pave the way for NASA to continue to the Moon—and this is the definitive, expertly curated, and beautifully illustrated account of its development. Praise for X-15 “[X-15] lays out the case for why the X-15 was and continues to be such an important aircraft. This book makes the reader want to visit the National Air and Space Museum and view the X-15 up-close in a whole new light, in which its aerospace accomplishments rank alongside other distinguished aircraft on display at the museum.” —DefenseMediaNetwork.com “The authors have crafted an excellent introductory story for this aircraft. This book is a good read and I can highly recommend it to anyone who wants to start to learn about this most remarkable airplane.” —International Plastic Modelers Society

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Page Count

145

Publisher

Quarto Publishing Group USA

Published Date

ISBN 10

1610589270

ISBN 13

9781610589277

Fundamentals of Operations Management

By: Mark M. Davis,Nicholas J. Aquilano,Richard B. Chase

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Fundamentals of Operations Management

By: Mark M. Davis,Nicholas J. Aquilano,Richard B. Chase

This text covers topics such as business process reengineering, services, interdisciplinary links and the importance of processes. It includes numerical examples, but the main focus is on concepts and operations management applications.

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Page Count

634

Publisher

Irwin Professional Publishing

Published Date

ISBN 10

0256225575

ISBN 13

9780256225570

Chicago Census Report

By: Richard Edwards

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Chicago Census Report

By: Richard Edwards

Reprint of the original. The publishing house Anatiposi publishes historical books as reprints. Due to their age, these books may have missing pages or inferior quality. Our aim is to preserve these books and make them available to the public so that they do not get lost.

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Page Count

402

Publisher

BoD – Books on Demand

Published Date

ISBN 10

3382108526

ISBN 13

9783382108526

Investment Banks

The Role of Firms and Their Analysts with Enron and Global Crossing

By: Richard J. Hillman,Jeanette M. Franzel

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Investment Banks

The Role of Firms and Their Analysts with Enron and Global Crossing

By: Richard J. Hillman,Jeanette M. Franzel

In the wake of a series of recent corporate scandals and bankruptcies, the Sarbanes-Oxley Act mandated that the GAO study the involvement of investment banks (IB) with two companies, Enron and Global Crossing. In this report, the term "IB" includes not only securities firms but also those bank holding companies. with securities affiliates or business divisions that assist clients in obtaining funds to finance investment projects. GAO agreed to provide publicly available information on the roles IB played in designing, executing, and participating in certain structured finance transactions, IB, and Federal regulators' oversight of these transactions, and the role that the IBs' research analysts played with Enron and Global Crossing. Charts and tables.

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DIANE Publishing

Published Date

ISBN 10

075673357X

ISBN 13

9780756733575

Harvard Guide to American History

By: Frank Freidel,Frank Burt Freidel,Richard K. Showman

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Harvard Guide to American History

By: Frank Freidel,Frank Burt Freidel,Richard K. Showman

Editions for 1954 and 1967 by O. Handlin and others.

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Page Count

644

Publisher

Harvard University Press

Published Date

ISBN 10

0674375602

ISBN 13

9780674375604

Organization Theory and Design

By: Richard L. Daft

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Organization Theory and Design

By: Richard L. Daft

This comprehensive version of the book above.

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Page Count

610

Published Date

ISBN 10

0314933654

ISBN 13

9780314933652

Sensory Mechanisms of the Spinal Cord

By: William D. Willis,Richard E. Coggeshall

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Sensory Mechanisms of the Spinal Cord

By: William D. Willis,Richard E. Coggeshall

This monograph thoroughly examines the latest theory and research concerning spinal cord mechanisms of sensory processing. The book begins with a historical review of the organization of the peripheral nervous system is outlined in terms of sensory receptors and primary afferent axons. The authors examine the dorsal horn and the structure and function of dorsal horn internurons, and neurophysiological evidence concerning the location of sensory pathways in the spinal cord white matter. After te dorsal column, dorshlateral fasciculus, and the ventral quadrant are covered, the final chapter summarizes knowledge on receptors and spinal cord pathways of various sensations, including touch-pressure, flutter-vibration, pain, temperature, position sense, visceral sensation, and descending control systems.

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Page Count

598

Publisher

Springer Science & Business Media

Published Date

ISBN 10

0306437813

ISBN 13

9780306437816

Book's by Richard B Chase

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