The role of the new manager demands a new mindset, new activities, and new relationships with people throughout the organization. Becoming a Manager guides the first-time manager through these and other challenges. Part One, Making the Transition, explores how to make the critical shift from individual contributor to manager; what it takes to build a successful partnership with your boss; and the key elements of managing time, which is every manager’s scarcest commodity. Part Two, Developing Your Management Skills, examines how to use influence and persuasion to manage without formal authority; how to develop a leadership style; the elements of planning and setting goals; and the critical roles of work processes and continuous improvement. In Part Three, Managing Others, readers learn how to master the performance management process; adopt a process for making sound decisions; and handle difficult people and situations, including high-value customers or a difficult boss. Throughout the course, examples, exercises, Think About It sections, and topical sidebars provide readers opportunities for practice, feedback, and application. This is an ebook version of the AMA Self-Study course. If you want to take the course for credit you need to either purchase a hard copy of the course through amaselfstudy.org or purchase an online version of the course through www.flexstudy.com.
Whether it's at home or at work, so much of our lives involves negotiating to get what we want. From negotiating a higher salary, to lowering costs from suppliers, to hammering out a new contract with a major customer, or even deciding where to go on vacation, the only way to consistently arrive at successful conclusions is to master the art of negotiation. Updated with completely new tactics and strategies, How to Become a Better Negotiator lets readers in on the same high-level skills that experienced negotiators use.Packed with fill-in-the-blank sections, tips, quizzes, and chapter reviews, the book covers important topics such as listening, assertiveness, and how to deal with hostile opponents. In addition, the book now features new chapters on:preparation, including identifying issues and interests, and determining alternatives to a deal and reserve price • the five basic steps of negotiation and “doing the deal” • and typical negotiating pitfalls and how to avoid them.
In the spring of 1942, Japan's Admiral Yamamoto devised an ingenious strategy to attack Midway Island and deliver the knockout punch of the war in the Pacific. His elegant operational plan--which involved elaborate traps and diversions and required clockwork coordination--was founded on complete faith that he could predict the Americans' every move. But the perfect plan went wrong, and Japan's elite Strike Force was crushed, losing four carriers, over three hundred aircraft, and 2,500 men.What can today's business managers learn from Yamamoto's stunning defeat at the Battle of Midway? A great deal, according to Richard Luecke, and in Scuttle Your Ships Before Advancing, he illuminates lessons to be learned from Yamamoto and other leaders who have faced memorable crises. We find, for instance, the epitome of decisiveness and entrepreneurialism in Hernan Cortes, as he and a small band of 16th-century adverturers risked everything in a bold gamble for the Aztec empire (the book's title, Scuttle Your Ships, refers to Cortes' strategy that kept his men moving forward). Underdogs who would challenge the status quo can look to France's Louis XI, the "Spider King," and learn how he undermined entrenched rivals through patience and cunning. The Emperor Hadrian, in his consolidation of the sprawling Roman Empire, provides a brilliant model for managing today's multinational corporation. And attitudes toward technology and innovation are vividly illustrated by the 15th-century Battle of Agincourt, in which the stubborn refusal of the French to adopt their English enemy's weapon--the longbow--led to their massacre. From these and other historical episodes, Luecke shows how leadership, daring, and artful administration meant the difference between success and failure. He draws explicit lessons for managers from these long-ago events, and he also reveals parallels in the recent experiences of major corporations from GM to Shearson Lehman. And along the way, he evokes portraits of Martin Luther, W. Edwards Deming, and other visionaries as they struggled with the timeless challenges of authority, change, and human conflict.Those who do not learn from the past are doomed to repeat it. Skillfully narrated, inspiring yet down-to-earth, Scuttle Your Ships Before Advancing serves up powerful historical lessons for all who would manage and lead in the twenty-first century.
This edition aims to equip students with a solid foundation in the essentials of an introductory management class and introduces students to current trends, theories and issues in the dynamic field of management. Real-world examples are featured in the text.
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