Rich Schiesser's Books

IT Systems Management

By: Rich Schiesser

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The best-practice guide to managing IT infrastructures–now fully updated! IT Systems Management is an up-to-the-minute guide to maintaining stable, responsive IT production environments. Top IT systems management expert Rich Schiesser illuminates both the theoretical and practical aspects of systems management, using methods and examples drawn from decades of experience leading and consulting with the world’s most complex enterprise IT organizations. This thoroughly updated edition covers every systems management discipline and all elements of success: people, process, and technology. Schiesser shows how to apply best-practice system management throughout all IT infrastructure environments, from mainframe data centers to web-enabled systems, client/server and mid-range platforms to wireless and VoIP networks. Schiesser systematically addresses today’s most crucial issues, as well as emerging trends that will transform IT systems management. You’ll find an entirely new chapter on using IT Infrastructure Library (ITIL) effectively, plus new coverage ranging from managing outsourced functions to efficiently delivering “ultra-speed” Internet connections. This edition includes more real-life examples throughout, and new interactive problems designed to give IT professionals even deeper insight. Coverage includes: • Implementing bullet-proof processes in areas ranging from change management to production acceptance, capacity planning to storage • Optimizing the “people” components of IT service delivery, from customer service to executive support • Using technology to manage systems more efficiently and effectively • Systematically managing performance, availability, and business continuity • Reducing the cost and complexity of IT facilities management • Taking a more strategic approach to security Rich Schiesser founded and owns RWS Enterprises, Inc., a consultancy that specializes in designing and implementing world-class IT infrastructures. His client list has included The Weather Channel, Amazon.com, and DIRECTV. He has led major IT infrastructure organizations at Hughes Aircraft, the City of Los Angeles, and Twentieth Century Fox. For nearly ten years, he managed the primary data center at Northrop Grumman, one of the world’s most advanced computer facilities. A former University of Phoenix faculty member, he has taught IT management at UCLA and California State University, Los Angeles (CSULA). informit.com/ph

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629

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Pearson Education

Published Date

ISBN 10

0137059590

ISBN 13

9780137059591

IT Systems Management

By: Rich Schiesser

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IT Systems Management

By: Rich Schiesser

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Solve jigsaw puzzle

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Page Count

629

Publisher

Pearson Education

Published Date

ISBN 10

0137059590

ISBN 13

9780137059591

IT Production Services

By: Harris Kern,Mayra Muniz,Rich Schiesser

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IT Production Services

By: Harris Kern,Mayra Muniz,Rich Schiesser

...describes in practical terms one of the most important functions of an IT infrastructure: that of deploying a well-designed development system into a well-running production system." --Kenneth Moskowitz, CIO, Thomson Financial "The Production Acceptance assessment worksheets are extremely valuable in evaluating the quality of an IT infrastructure..." --Brian Shield, EVP, CIO, The Weather Channel "The Ten Commandments for establishing an ideal IT environment. Should be followed religiously." -- Joe Feiu, VP, NeoDimensions "...presents the critical technical aspects of world-class infrastructure in a very business-like manner." -- Mark Egan, CIO, Symantec Corporation "Hundreds of books describe how to design and develop world-class applications, but few ever describe how to successfully deploy these systems. Until now." -- Rachel Pong, COO, Exonomy Limited, A subsidiary of Standard Chartered Bank "...clearly addresses how to effectively deploy and support world-class applications." --Bill Parker, CIO, Agway The best enterprise IT organizations have discovered the secret to high-performance infrastructure management: build a true Production Services function and realistic Production Acceptance processes. By doing so, they've achieved outstanding reliability, availability, and serviceability... transforming themselves from overpriced support centers into world-class service providers. IT Production Services shows you how to do it, too. Drawing on data compiled from 200+ enterprise IT assessments, it's your start-to-finish guide for effective IT infrastructure management in business-critical environments. Presents "Ten Commandments" for designing cost-effective, efficient IT organizations Covers all three key ingredients: people, processes, and technology Shows why transitioning systems straight from development to operations is a recipe for failure Includes case studies from the authors’ experience consulting with Fortune 500 and Global 2000 companies Answers today's most frequently asked questions about managing IT infrastructure Shows how to infuse accountability throughout your IT organization Endorsed by CIOs and senior executives at Symantec, Thomson Financial, The Weather Channel, Agway, and many other leading firms Whether you're a CxO, IT director, manager, or architect, IT Production Services will help you optimize your IT organization -- hands-on.

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187

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Pearson Education

Published Date

ISBN 10

0132712962

ISBN 13

9780132712965

Shattered Hearts

By: Rich Schiesser

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Shattered Hearts

By: Rich Schiesser

The powerful tale of three very different Atlanta families whose lives intersect and collide in violent and unexpected ways. The intertwining of these very diverse lives is an emotional drama with surprise twists that ultimately renews a reader's faith in the human condition.

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254

Published Date

ISBN 10

163393232X

ISBN 13

9781633932326

IT Production Services

By: Harris Kern,Mayra Muniz,Rich Schiesser

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IT Production Services

By: Harris Kern,Mayra Muniz,Rich Schiesser

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Solve jigsaw puzzle

Age

Page Count

187

Publisher

Pearson Education

Published Date

ISBN 10

0132712962

ISBN 13

9780132712965

Book's by Rich Schiesser

IT Systems Management

IT Systems Management

IT Systems Management

IT Systems Management

IT Production Services

IT Production Services

Shattered Hearts

Shattered Hearts

IT Production Services

IT Production Services

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