Renee Ashley's Books

Crooked

By: Tiffany Renee Harmon

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After hacker Vivienne Steele is caught by the FBI, she is given an ultimatum - go undercover to infiltrate a corrupt corporation or spend 15 years in jail. With nothing to lose, Vivienne accepts and is thrown into a world of lies and deception where the line between good and evil is constantly blurred. When a series of mysterious text messages threaten to expose her, she sets out to discover the truth for herself and finds that the life she ran away from years ago may not be as far away as she'd hoped.

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Page Count

127

Publisher

World Castle Publishing, LLC

Published Date

ISBN 13

9798891260948

What Do I Teach Readers Tomorrow? Fiction, Grades 3-8

Your Moment-to-Moment Decision-Making Guide

By: Gravity Goldberg,Renee Houser

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What Do I Teach Readers Tomorrow? Fiction, Grades 3-8

Your Moment-to-Moment Decision-Making Guide

By: Gravity Goldberg,Renee Houser

Focus On Decisions That Impact Readers’ Skill Development In What Do I Teach Readers Tomorrow? Fiction, Gravity Goldberg and Renee Houser provide a daily protocol for deciding what to teach next. The simple secret? Focus on the thinking involved in what students write and say. Tools include: Tips for what to look and listen for when students write about and discuss fiction More than 30 lessons writing about reading, organizing thinking, and more Reproducible Clipboard Notes for quick decision-making Online video clips of Renee and Gravity teaching and “thin slicing”

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Page Count

306

Publisher

Corwin Press

Published Date

ISBN 10

1506392105

ISBN 13

9781506392103

Heart of a Rancher

By: Renee Andrews

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Heart of a Rancher

By: Renee Andrews

With his dream of opening a dude ranch within his grasp thanks to big-city businesswoman Dana Brooks, John Cutter finds himself thinking about a future with her.

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Page Count

218

Publisher

Harlequin

Published Date

ISBN 10

037387796X

ISBN 13

9780373877966

Toledo's Woodlawn Cemetery

By: Rebecca Deck Visser and Renee Ciminillo Jayne

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Toledo's Woodlawn Cemetery

By: Rebecca Deck Visser and Renee Ciminillo Jayne

Historic Woodlawn Cemetery and Arboretum, founded in 1876, has provided a final resting place for thousands of individuals. The story of the cemetery and arboretum provides an in-depth look at Toledo as it developed from a small port on the Great Lakes to a major manufacturing center during the first 50 years of the cemetery's existence. Images of America: Toledo's Woodlawn Cemetery presents the heavy hitters whose success in life allowed them to construct the most elaborate mausoleums and monuments reflecting turn-of-the-century interest in Egyptian art and Greek architecture. Others resting at the cemetery stumbled upon fame, including the humble railroad ticket agent who was honored in death with a colossal 30-foot pyramid, perhaps the most celebrated of all the monuments in the cemetery. Placed in the National Register of Historic Places in 1998, historic Woodlawn Cemetery traces the storied past of Toledo"--Back cover.

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Page Count

128

Publisher

Arcadia Publishing

Published Date

ISBN 10

146711295X

ISBN 13

9781467112956

Customer Service Training 101

By: Renee Evenson

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Customer Service Training 101

By: Renee Evenson

Your service team may represent the first, last, or only interaction point between your customers and your company. Your front-line service professionals make or break countless opportunities, leads, sales, and relationships every day. Completely revised and updated to meet the challenges of a new service landscape, the second edition ofCustomer Service Training 101 presents proven techniques for creating unforgettable customer experiences. The book covers every aspect of face-to-face, phone, Internet, and self-service customer relations, and provides simple yet powerful tips for: * Projecting a positive attitude and making a great first impression * Communicating effectively, both verbally and nonverbally * Developing trust, establishing rapport, and making customers feel valued * Confidently handling difficult customers and situations New features include "How Do I Measure Up?" self-assessments, and "Doing It Right" examples from the author's extensive customer service experience. Every step-by-step lesson in this comprehensive and inspiring training manual is augmented with instructive sidebars, a summary of key points, practice exercises, and so much more.

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Page Count

239

Publisher

AMACOM Div American Mgmt Assn

Published Date

ISBN 10

0814416411

ISBN 13

9780814416419

Strange Magic

By: Renee Joiner

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Strange Magic

By: Renee Joiner

A magical klutz, an ancient evil, one night to save the world… Sawyer Key is considered a lost cause to everyone but the powerful great aunt who left her house and her treasure of arcane artifacts to the one person who can’t use them. Even her own mother doesn’t think Sawyer can possibly be capable of running Key House, the seat of the great power and fortune that was long ago built on hallowed ground and intersecting ley lines. Taking care of something that valuable involves magical skill Sawyer just doesn’t quite have down pat...yet. She still has hope, but it’s fading fast. She’s botched spell after spell, rite after rite, and potion after potion until she’s sure her aunt was as wrong as everyone says...and that she doesn’t even deserve the wild magic she does have. But when all the town’s witches and wizards lose their magic on the eve of Samhain, the only magic left is her accident-prone, lawless, uncontrolled power. And her strange stray cat’s. But will it be enough to take on an ancient evil and save the town’s magic, or will she fail to live up to the legacy her aunt died to protect?

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Page Count

107

Publisher

Oshun Publications, LLC

Published Date

ISBN 10

1950378802

ISBN 13

9781950378807

Powerful Phrases for Effective Customer Service

Over 700 Ready-to-use Phrases and Scripts that Really Get Results

By: Renee Evenson

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Powerful Phrases for Effective Customer Service

Over 700 Ready-to-use Phrases and Scripts that Really Get Results

By: Renee Evenson

Let's face it, dealing with customers isn't easy. They aren't always right--or even pleasant. But experienced business author Renée Evenson ensures you always have the right words to defuse tense interactions. In Powerful Phrases for Effective Customer Service, she covers thirty challenging customer behaviors and twenty common employee-caused negative encounters to teach readers how to assess circumstances, choose one of many appropriate responses, and confidently and consistently deliver customer satisfaction. Helpful sample scenarios and tangible instructions bring the phrases to life, while detailed explanations bolster your confidence so that you'll have the right words as tools at your disposal and the skills to take action and deliver those words effectively. Practical and insightful, Powerful Phrases for Effective Customer Service ensures you'll never again be at a loss for what to say to customers. By incorporating language that communicates welcome, courtesy, rapport, enthusiasm, assurance, regret, empathy, and appreciation, you'll not only be capable of overcoming obstacles--you'll strengthen all facets of your customer service.

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Page Count

306

Publisher

AMACOM Div American Mgmt Assn

Published Date

ISBN 10

081442032X

ISBN 13

9780814420324

Black Hands, White House

Slave Labor and the Making of America

By: Renee K. Harrison

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Black Hands, White House

Slave Labor and the Making of America

By: Renee K. Harrison

Black Hands, White House documents and appraises the role enslaved women and men played in building the US, both its physical and its fiscal infrastructure. The book highlights the material commodities produced by enslaved communities during the Transatlantic Slave Trade. These commodities--namely tobacco, rice, sugar, and cotton, among others--enriched European and US economies; contributed to the material and monetary wealth of the nation's founding fathers, other early European immigrants, and their descendants; and bolstered the wealth of present-day companies founded during the American slave era. Critical to this study are also examples of enslaved laborers' role in building Thomas Jefferson's Monticello and George Washington's Mount Vernon. Subsequently, their labor also constructed the nation's capital city, Federal City (later renamed Washington, DC), its seats of governance--the White House and US Capitol--and other federal sites and memorials. Given the enslaved community's contribution to the US, this work questions the absence of memorials on the National Mall that honor enslaved, Black-bodied people. Harrison argues that such monuments are necessary to redress the nation's historical disregard of Black people and America's role in their forced migration, violent subjugation, and free labor. The erection of monuments commissioned by the US government would publicly demonstrate the government's admission of the US's historical role in slavery and human-harm, and acknowledgment of the karmic debt owed to these first Black-bodied builders of America. Black Hands, White House appeals to those interested in exploring how nation-building and selective memory, American patriotism and hypocrisy, racial superiority and mythmaking are embedded in US origins and monuments, as well as in other memorials throughout the transatlantic European world. Such a study is necessary, as it adds significantly to the burgeoning and in-depth conversation on racial disparity, race relations, history-making, reparations, and monument erection and removal.

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Page Count

395

Publisher

Fortress Press

Published Date

ISBN 10

1506474683

ISBN 13

9781506474687

Haunted Colleges & Universities of Massachusetts

By: Renee Mallett

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Haunted Colleges & Universities of Massachusetts

By: Renee Mallett

Get an education in ghostly history—and meet the spirits that haunt schools in Boston and beyond. Includes photos! Among the throngs of students attending colleges and universities across the state of Massachusetts linger the apparitions of those who met their untimely ends on campus grounds. In 1953, Eugene O’Neill, an Irish American playwright, died in room 401 of the Sheraton Hotel—today a Boston University dormitory. Named Writer’s Corridor in O’Neill’s honor, the fourth floor draws students in search of creative inspiration and a sighting of the ghostly writer. A grief-stricken widow roams the halls of Winthrop Hall at Endicott College in her pink wedding gown. She threw herself from her widow’s walk after receiving news of her husband's death at sea, and is known to students today as the “pink lady.” Author Renee Mallett reveals the stories behind these “school spirits”—and offers eerie stories from over two dozen colleges and universities throughout the Bay State.

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Page Count

169

Publisher

Arcadia Publishing

Published Date

ISBN 10

1614239738

ISBN 13

9781614239734

Someplace Like This

By: Renee Ashley

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Someplace Like This

By: Renee Ashley

“. . . Tomorrow is our anniversary. Tomorrow we have been married at least one thousand years.” How does a woman move from one life to another? Can she? In this lyrical and often very funny novel, thirty-seven-year old Dore Dover searches for answers both in the familiar territories of old friendships and the mapless terrain of marriage. What hope can there be for a woman who says aloud, “I drag that old life with me like a dead cat in a sack”? “It has been pointed out to me that I am undefined, that I don’t know what I want, and that this is my whole problem. It is entirely probable. If I knew what I wanted, I’d just go get it. But as it is, I don’t know, and so here I sit on this damp stoop, outside a house we no longer own, leaving, with a husband whom, it is quite probable, I do not love, to go live in a rather isolated area, which, some time ago, gave me a great deal of pleasure. “I am too old for this . . .” Dore takes on the world and herself in this first novel by acclaimed poet Renée Ashley. While the ground is shifting beneath her, Dore discovers what her truths might be in the troubled places within herself.

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Page Count

257

Publisher

Open Road Media

Published Date

ISBN 10

1504012291

ISBN 13

9781504012294

The Politics of Values

Games Political Strategists Play

By: Jo Renee Formicola

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The Politics of Values

Games Political Strategists Play

By: Jo Renee Formicola

The Politics of Values shows how Evangelical moral influence morphed into public policy and partisan political support for the Republican Party. It will show how the politics of values were used as a means to gain and hold political power, and articulate how those who tried to implement the politics of values in campaigns and public policy began to fall into disrepute. Due to their own arrogance and scandalous behavior, many were voted out of elective office, losing significant races in the 2006 mid-term elections, and leaving the Republican Party severely compromised for the 2008 Presidential election. This book argues that the ensuing erosion of the Evangelical-Republican symbiosis will soon become more visible and powerful as growing demands for an emphasis on new spiritual values and adjusted political priorities. In short, the nexus of conservative ideology, religion, and politics is imploding. In its place, progressive alternatives are developing; in fact, some are already being presented to the voter by candidates who are motivated by new challenges and cultural directions.

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Page Count

216

Publisher

Rowman & Littlefield Publishers

Published Date

ISBN 10

0742539741

ISBN 13

9780742539747

Book's by Renee Ashley

Crooked

Crooked

What Do I Teach Readers Tomorrow? Fiction, Grades 3-8

What Do I Teach Readers Tomorrow? Fiction, Grades 3-8

Heart of a Rancher

Heart of a Rancher

Toledo's Woodlawn Cemetery

Toledo's Woodlawn Cemetery

Customer Service Training 101

Customer Service Training 101

Strange Magic

Strange Magic

Powerful Phrases for Effective Customer Service

Powerful Phrases for Effective Customer Service

Black Hands, White House

Black Hands, White House

Haunted Colleges & Universities of Massachusetts

Haunted Colleges & Universities of Massachusetts

Someplace Like This

Someplace Like This

The Politics of Values

The Politics of Values

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