Renato Parena's Books

Performance Indicators for Water Supply Services

By: Helena Alegre,Jaime M. Baptista,Enrique Cabrera Jr,Francisco Cubillo,Patricia Duarte,Wolfram Hirner,Wolf Merkel,Renato Parena

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Performance Indicators for Water Supply Services

By: Helena Alegre,Jaime M. Baptista,Enrique Cabrera Jr,Francisco Cubillo,Patricia Duarte,Wolfram Hirner,Wolf Merkel,Renato Parena

The IWA Performance Indicator System for water services is now recognized as a worldwide reference. Since it first appearance in 2000, the system has been widely quoted, adapted and used in a large number of projects both for internal performance assessment and metric benchmarking. Water professionals have benefited from a coherent and flexible system, with precise and detailed definitions that in many cases have become a standard. The system has proven to be adaptable and it has been used in very different contexts for diverse purposes. The Performance Indicators System can be used in any organization regardless of its size, nature (public, private, etc.) or degree of complexity and development. The third edition of Performance Indicators for Water Supply Services represents a further improvement of the original manual. It contains a reviewed and consolidated version of the indicators, resulting from the real needs of water companies worldwide that were expressed during the extensive field testing of the original system. The indicators now properly cover bulk distribution and the needs of developing countries, and all definitions have been thoroughly revised. The confidence grading scheme has been simplified and the procedure to assess the results- uncertainty has been significantly enhanced. In addition to the updated contents of the original edition, a large part of the manual is now devoted to the practical application of the system. Complete with simplified step-by-step implementation procedures and case studies, the manual provides guidelines on how to adapt the IWA concepts and indicators to specific contexts and objectives. This new edition of Performance Indicators for Water Supply Services is an invaluable reference source for all those concerned with managing the performance of the water supply industry, including those in the water utilities as well as regulators, policy-makers and financial agencies.

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404

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IWA Publishing

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ISBN 10

1780406320

ISBN 13

9781780406329

Process Benchmarking in the Water Industry

By: Renato Parena,E. Smeets,I. Troquet

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Process Benchmarking in the Water Industry

By: Renato Parena,E. Smeets,I. Troquet

Free market mechanisms increasingly influence former monopoly sectors such as water and wastewater services with requirements for more transparency and efficiency. Small and large-scale consumers alike demand greater insight into how drinking water tariffs are structured and into the level of service. Public and private shareholders require guarantees on water supply at a reasonable price, with the requisite quality (both of service and product) and reliability together with careful eco-management. Developing sound policies requires information on key industry issues such as water resources, public health, water services, the environment and the cost of providing the level of the service demanded by customers and regulators. Similarly, informed decision-making on issues of ownership, industry structure, competition policy and effective regulation requires accurate analysis of performance across the industry throughout the world. In many sectors of industry Performance Indicators and Benchmarking exercises are widely used as suitable management tools for gaining and maintaining continuous improvement and competitive advantage. Addressing the need to promote best practice principles as part of the advocacy for the advancement of water and sanitation services is currently one of the major governance issues that IWA is challenged to tackle. The objective is to develop generally accepted procedures and methodologies able to provide decision makers with an overall perception of the utility performance as a sound basis for making strategic choices. This requires the definition of a reference framework for Performance Indicators and Benchmarking methodologies, as well as adequate models of aggregation that fit the basic needs of the key types of user. The Task Force on Performance Indicators (operating within the IWA Operation and Management Specialist Group) and the Task Force on Benchmarking (operating within the IWA Statistics and Economics Specialist Group) were set up with the remit to develop the definition of such a common language. The Task Force on Benchmarking carried out a survey among the countries represented inside the Statistics and Economics Specialist Group with the aim of designing a framework of the various national approaches to Benchmarking in terms of: The type, degree evolution and main adopted concepts of Benchmarking Development of the above concepts in focusing Benchmark objectives The survey indicated that, in the main, initiatives of Process Benchmarking are voluntary and non-systematic. It is evident that many water utilities are on what the European Foundation for Quality Management calls the "start-up" level in terms of Business excellence (or continuous improvement) and are keen to find best practices to compare with. The Task Force on Benchmarking moved to the second step, borrowing the European Commission's DG III recommendation that identify benchmarking as an important tool to improve competitiveness of small and medium sized enterprises in Europe according to the methodologies developed and applied in large corporations. With the objective of developing a generally accepted concept and a methodology with wide applicability, deeper analyses were then made of Process Benchmarking procedures adopted in the Nordic countries and in The Netherlands. As a result this Manual aims to present well-devised guidelines for establishing a management tool based on the use of Process Benchmarking methodologies that will allow future systematic and rigorous performance comparisons to be made within the water industry. Contents Main benchmarking experiences in a water context How far we are on benchmarking Benchmarking methodologies in the Netherlands and the Nordic countries One coherent philosophy for two different approaches Process Benchmarking approach Key numbers and definitions References Relations between process benchmarking and performance indicators Introduction letter and questionnaires

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ISBN 10

1843390108

ISBN 13

9781843390107

Performance Indicators for Water Supply Services

By: Helena Alegre,Jaime M. Baptista,Enrique Cabrera Jr,Francisco Cubillo,Patricia Duarte,Wolfram Hirner,Wolf Merkel,Renato Parena

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Performance Indicators for Water Supply Services

By: Helena Alegre,Jaime M. Baptista,Enrique Cabrera Jr,Francisco Cubillo,Patricia Duarte,Wolfram Hirner,Wolf Merkel,Renato Parena

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Solve jigsaw puzzle

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Page Count

404

Publisher

IWA Publishing

Published Date

ISBN 10

1780406320

ISBN 13

9781780406329

Performance Indicators for Water Supply Services

By: Helena Alegre,Jaime M. Baptista,Enrique Cabrera, Jr.,Francisco Cubillo,Patricia Duarte,Wolfram Hirner,Wolf Merkel,Renato Parena

Write a review Read reviews Take a Quiz Solve Book Puzzle

Performance Indicators for Water Supply Services

By: Helena Alegre,Jaime M. Baptista,Enrique Cabrera, Jr.,Francisco Cubillo,Patricia Duarte,Wolfram Hirner,Wolf Merkel,Renato Parena

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Published Date

ISBN 10

1780406339

ISBN 13

9781780406336

Process Benchmarking in the Water Industry

By: Renato Parena,E. Smeets,I. Troquet

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Process Benchmarking in the Water Industry

By: Renato Parena,E. Smeets,I. Troquet

Average ratings

N/A

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Solve jigsaw puzzle

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Publisher

IWA Publishing

Published Date

ISBN 10

1843390108

ISBN 13

9781843390107

Performance Indicators for Water Supply Services

By: Helena Alegre,Jaime M. Baptista,Enrique Cabrera Jr,Francisco Cubillo,Patricia Duarte,Wolfram Hirner,Wolf Merkel,Renato Parena

Write a review Read reviews Take a Quiz Solve Book Puzzle

Performance Indicators for Water Supply Services

By: Helena Alegre,Jaime M. Baptista,Enrique Cabrera Jr,Francisco Cubillo,Patricia Duarte,Wolfram Hirner,Wolf Merkel,Renato Parena

The IWA Performance Indicator System for water services is now recognized as a worldwide reference. Since it first appearance in 2000, the system has been widely quoted, adapted and used in a large number of projects both for internal performance assessment and metric benchmarking. Water professionals have benefited from a coherent and flexible system, with precise and detailed definitions that in many cases have become a standard. The system has proven to be adaptable and it has been used in very different contexts for diverse purposes. The Performance Indicators System can be used in any organization regardless of its size, nature (public, private, etc.) or degree of complexity and development. The second edition of Performance Indicators for Water Supply Services represents a further improvement of the original manual. It contains a reviewed and consolidated version of the indicators, resulting from the real needs of water companies worldwide that were expressed during the extensive field testing of the original system. The indicators now properly cover bulk distribution and the needs of developing countries, and all definitions have been thoroughly revised. The confidence grading scheme has been simplified and the procedure to assess the results- uncertainty has been significantly enhanced. In addition to the updated contents of the original edition, a large part of the manual is now devoted to the practical application of the system. Complete with simplified step-by-step implementation procedures and case studies, the manual provides guidelines on how to adapt the IWA concepts and indicators to specific contexts and objectives. The manual includes a new version of the software Sigma Lite incorporating all the new developments and an improved graphical user interface. This new edition of Performance Indicators for Water Supply Services will be an invaluable reference source for all those concerned with managing the performance of the water supply industry, including those in the water utilities as well as regulators, policy-makers and financial agencies.

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Page Count

308

Publisher

IWA Publishing

Published Date

ISBN 10

1843390515

ISBN 13

9781843390510

Book's by Renato Parena

Performance Indicators for Water Supply Services

Performance Indicators for Water Supply Services

Process Benchmarking in the Water Industry

Process Benchmarking in the Water Industry

Performance Indicators for Water Supply Services

Performance Indicators for Water Supply Services

Performance Indicators for Water Supply Services

Performance Indicators for Water Supply Services

Process Benchmarking in the Water Industry

Process Benchmarking in the Water Industry

Performance Indicators for Water Supply Services

Performance Indicators for Water Supply Services

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