Machiavelli lives. 500 years after Niccolò Machiavelli has written 'The Prince', this classic of the mechanisms behind success in management has not lost its relevance. In an intriguing and inspiring interplay of quotes, interpretations and examples, Dr Ralf Lisch develops Machiavelli's most famous work into a practical guide providing Ancient Wisdom for Modern Management. Many have heard about Machiavelli but few have really read and understood him. Ralf Lisch's analysis of ’The Prince’ proves that widespread associations with evil management are a thorough misunderstanding. He has done away with historic ballast and abstains from a moralizing approach that does not do justice to Machiavelli's works. Instead, he lets Machiavelli have his say and provides a positive and pragmatic interpretation of the wisdom of 'The Prince' from a management perspective. It is a fresh approach that combines theoretical analysis with a practical focus. Dealing with a wide range of essential management topics like careers, success, intellect, decision-making, trust, change management, knowledge management, mergers and acquisitions, networking, sustainability, business ethics, working processes and many others, this book proves that the basics of management have hardly changed over half a millennium. Ancient Wisdom for Modern Management is an amazing insight into the essentials of management and a workable guidance to success in daily business. This open-minded and compelling exploration of 'The Prince' combines reading pleasure with a great opportunity to participate in Machiavelli's truly timeless wisdom.
The Management Humbug Authentic stories ironically debunk management myths Since the broadcast of the British sitcom "The Office" and such counterparts as France's "Le Bureau", Canada's "La Job" or Germany's "Stromberg", even the man in the street suspects that the world of management is not quite as illustrious as it may appear at first glance. While management gurus praise their unerring success strategies, management in real life looks rather different. Where managers refer to reason and rational decision-making citing business economics, the reality of management actually follows the rules of psychology and sociology. Typically, what managers like to sell as competence is essentially a myth distracting from the driving forces behind management: status, careerism, vanity ... you name it. Looking at business from this angle can make management narratives wonderfully entertaining. In this book, the ex-manager and sociologist Dr. Ralf Lisch has recorded some of the best scenarios. He condenses his comprehensive practical management experience into ten paradigmatic stories from the wondrous world of international management. The result is an ironic broadside against arrogance and snootiness in management - proving that managers are no different from common folk. Target group: managers, future managers as well as everybody who wants to better understand how things really are in management.
In service societies, the tertiary sector has long become the primary sector in terms of GDP and employment. Quality research and testing means better service, and success in the service industries demands quality. Nonetheless, complaints about insufficient, inconsistent or bad service abound. Quality decides on success and failure. Where so much is at stake, management decisions call for systematic research and consumers look for relevant results that provide guidance in complex markets. Research into quality and customer satisfaction gets to the core of a business. However, many so-called studies hardly meet essential criteria of empirical research and deliver artefacts rather than facts. This book puts an end to common misconceptions of quality studies. Measuring Service Performance is an appeal for an approach to quality research that meets quality criteria itself. It is a compelling argument against widespread but rather dubious dealings with measurement, data and statistics. Ralf Lisch calls for a reconsideration of the research process, focussing on content instead of method and adding meaning to results. Because service excellence deserves research excellence. Written in a practical, accessible style, the book offers practitioners as well as market researchers, MBA students and others involved in the service sector a critical analysis and discussion of the essentials of 'Practical Research for Better Quality'.
Machiavelli lives. 500 years after Niccolò Machiavelli has written 'The Prince', this classic of the mechanisms behind success in management has not lost its relevance. In an intriguing and inspiring interplay of quotes, interpretations and examples, Dr Ralf Lisch develops Machiavelli's most famous work into a practical guide providing Ancient Wisdom for Modern Management. Many have heard about Machiavelli but few have really read and understood him. Ralf Lisch's analysis of ’The Prince’ proves that widespread associations with evil management are a thorough misunderstanding. He has done away with historic ballast and abstains from a moralizing approach that does not do justice to Machiavelli's works. Instead, he lets Machiavelli have his say and provides a positive and pragmatic interpretation of the wisdom of 'The Prince' from a management perspective. It is a fresh approach that combines theoretical analysis with a practical focus. Dealing with a wide range of essential management topics like careers, success, intellect, decision-making, trust, change management, knowledge management, mergers and acquisitions, networking, sustainability, business ethics, working processes and many others, this book proves that the basics of management have hardly changed over half a millennium. Ancient Wisdom for Modern Management is an amazing insight into the essentials of management and a workable guidance to success in daily business. This open-minded and compelling exploration of 'The Prince' combines reading pleasure with a great opportunity to participate in Machiavelli's truly timeless wisdom.
The Management Humbug Authentic stories ironically debunk management myths Since the broadcast of the British sitcom "The Office" and such counterparts as France's "Le Bureau", Canada's "La Job" or Germany's "Stromberg", even the man in the street suspects that the world of management is not quite as illustrious as it may appear at first glance. While management gurus praise their unerring success strategies, management in real life looks rather different. Where managers refer to reason and rational decision-making citing business economics, the reality of management actually follows the rules of psychology and sociology. Typically, what managers like to sell as competence is essentially a myth distracting from the driving forces behind management: status, careerism, vanity ... you name it. Looking at business from this angle can make management narratives wonderfully entertaining. In this book, the ex-manager and sociologist Dr. Ralf Lisch has recorded some of the best scenarios. He condenses his comprehensive practical management experience into ten paradigmatic stories from the wondrous world of international management. The result is an ironic broadside against arrogance and snootiness in management - proving that managers are no different from common folk. Target group: managers, future managers as well as everybody who wants to better understand how things really are in management.
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