This is said to be the ‘Age of the Customer’ where business battles will be won through differentiated customer experience. There is a huge need for customer experience professionals, as well as aspiring customer centric companies, to learn and apply the winning principles of delivering great customer experience. This Customer Experience Design Book is written to help individuals and organizations get fundamental understanding of the customer experience domain through interactive exercises and illustrations. The book also provides guidance to those who want to become an Internationally Certified Customer Experience Professional (CCXP), the accreditation provided by CXPA after a thorough assessment. Ultimately, this book is a unique resource that is designed to help individuals and organizations across the globe raise the bar of customer experience.
Back pain affects 80 per cent of people, and remains the toughest ailment to treat. Dr Rajat Chauhan gets to the heart of the problem, and explains how pain works, why we develop back, neck and knee problems, and how to heal. This book is sure to resonate with any person who has ever suffered from pain.
Sameer Chadha is in a mid-life crisis – unhappy with everything around him, even his name. His corporate career is languishing and he is increasingly alienated from his family. His wife Kavita, a part-time poet and a full-time mother, lives more in the past than the present. When their lives collide with that of Ritu, a younger woman coping with an abusive husband and an autistic son, a chain of events gets triggered that puts all their lives into a tailspin. The Jasmine Bloom is a story of love, lust, ruin and resurrection. It is a commentary on the fragility of modern family life; of terrible secrets and shocking choices. However, at its core, it is the tale of a man learning to be happy in the here and now.
This book constitutes the refereed proceedings of the Second International Conference on Pattern Recognition and Machine Intelligence, PReMI 2007, held in Kolkata, India in December 2007. The 82 revised papers presented were carefully reviewed and selected from 241 submissions. The papers are organized in topical sections on pattern recognition, image analysis, soft computing and applications, data mining and knowledge discovery, bioinformatics, signal and speech processing, document analysis and text mining, biometrics, and video analysis.
This is said to be the ‘Age of the Customer’ where business battles will be won through differentiated customer experience. There is a huge need for customer experience professionals, as well as aspiring customer centric companies, to learn and apply the winning principles of delivering great customer experience. This Customer Experience Design Book is written to help individuals and organizations get fundamental understanding of the customer experience domain through interactive exercises and illustrations. The book also provides guidance to those who want to become an Internationally Certified Customer Experience Professional (CCXP), the accreditation provided by CXPA after a thorough assessment. Ultimately, this book is a unique resource that is designed to help individuals and organizations across the globe raise the bar of customer experience.
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