Designed for advanced MBA and doctoral courses in Consumer Behavior and Customer Satisfaction, this is the definitive text on the meaning, causes, and consequences of customer satisfaction. It covers every psychological aspect of satisfaction formation, and the contents are applicable to all consumables - product or service.Author Richard L. Oliver traces the history of consumer satisfaction from its earliest roots, and brings together the very latest thinking on the consequences of satisfying (or not satisfying) a firm's customers. He describes today's best practices in business, and broadens the determinants of satisfaction to include needs, quality, fairness, and regret ('what might have been').The book culminates in Oliver's detailed model of consumption processing and his satisfaction measurement scale. The text concludes with a section on the long-term effects of satisfaction, and why an understanding of satisfaction psychology is vitally important to top management.
A study of how the film industry came to flourish in Detroit in the early years as locals were lured into the new picture theaters. Motor City Movie Culture, 1916–1925 is a broad textured look at Hollywood coming of age in a city with a burgeoning population and complex demographics. Richard Abel investigates the role of local Detroit organizations in producing, distributing, exhibiting, and publicizing films in an effort to make moviegoing part of everyday life. Tapping a wealth of primary source material—from newspapers, spatiotemporal maps, and city directories to rare trade journals, theater programs, and local newsreels—Abel shows how entrepreneurs worked to lure moviegoers from Detroit’s diverse ethnic neighborhoods into the theaters. Covering topics such as distribution, programming practices, nonfiction film, and movie coverage in local newspapers, with entr’actes that dive deeper into the roles of key individuals and organizations, this book examines how efforts in regional metropolitan cities like Detroit worked alongside California studios and New York head offices to bolster a mass culture of moviegoing in the United States.
Previously known as the Textbook of Uroradiology, the newly retitled Genitourinary Radiology continues to bring you top-flight expertise in interpreting imaging studies of the genitourinary tract. A team of leading authorities walks you through the full range of relevant modalities and findings for each anatomical region, providing a multitude of high-quality representative images that capture the characteristic appearance of the conditions you’re likely to encounter. The result remains an indispensable resource for diagnosing genitourinary diseases and disorders.
In the World Library of Psychologists series, international experts present career-long collections of what they judge to be their most interesting publications—extracts from books, key articles, research findings, and practical and theoretical contributions. Professor Richard M. Lerner has been prominent in the application of developmental science across the life span for half a century, investigating dynamic, relational development systems, and their potential impact on positive youth development (PYD) and social justice. In this collection, Professor Lerner presents the development of his theory of, and research about, relations between life-span human development and contextual or ecological change, exploring the mutually influential relations between humans and their peer, family, school, and community contexts. Including a specially written introduction, in which Professor Lerner reflects on the importance of mentorship and contextualises both the field and the evolution of his wide-ranging career, this collection will be a valuable resource for students and researchers of developmental psychology.
This popular textbook introduces prospective and practicing English teachers to current methods of teaching literature in middle and high school classrooms. It underscores the value of providing students with a range of different critical approaches and tools for interpreting texts and the need to organize literature instruction around topics and issues of interest to them. Throughout the textbook, readers are encouraged to raise and explore inquiry-based questions in response to authentic dilemmas and issues they face in the critical literature classroom. New in this edition, the text shows how these approaches to fostering responses to literature also work as rich tools to address the Common Core English Language Arts Standards. Each chapter is organized around specific questions that English educators often hear in working with pre-service teachers. Suggested pedagogical methods are modelled by inviting readers to interact with the book through critical-inquiry methods for responding to texts. Readers are engaged in considering authentic dilemmas and issues facing literature teachers through inquiry-based responses to authentic case narratives. A Companion Website [http://teachingliterature.pbworks.com] provides resources and enrichment activities, inviting teachers to consider important issues in the context of their current or future classrooms.
Over the course of the last century, political scientists have been moved by two principal purposes. First, they have sought to understand and explain political phenomena in a way that is both theoretically and empirically grounded. Second, they have analyzed matters of enduring public interest, whether in terms of public policy and political action, fidelity between principle and practice in the organization and conduct of government, or the conditions of freedom, whether of citizens or of states. Many of the central advances made in the field have been prompted by a desire to improve both the quality and our understanding of political life. Nowhere is this tendency more apparent than in research on American politics, a field in which concerns for the public interest have stimulated various important insights. This volume systematically analyzes the major developments within the broad field of American politics over the past three decades. Each chapter is composed of a core paper that addresses the major puzzles, conversations, and debates that have attended major areas of concern and inquiry within the discipline. These papers examine and evaluate the intellectual evolution and "natural history" of major areas of political inquiry and chart particularly promising trajectories, puzzles, and concerns for future work Each core paper is accompanied by a set of shorter commentaries that engage the issues it takes up, thus contributing to an ongoing and lively dialogue among key figures in the field.
Land conversion, climate change and species invasions are contributing to the widespread emergence of novel ecosystems, which demand a shift in how we think about traditional approaches to conservation, restoration and environmental management. They are novel because they exist without historical precedents and are self-sustaining. Traditional approaches emphasizing native species and historical continuity are challenged by novel ecosystems that deliver critical ecosystems services or are simply immune to practical restorative efforts. Some fear that, by raising the issue of novel ecosystems, we are simply paving the way for a more laissez-faire attitude to conservation and restoration. Regardless of the range of views and perceptions about novel ecosystems, their existence is becoming ever more obvious and prevalent in today’s rapidly changing world. In this first comprehensive volume to look at the ecological, social, cultural, ethical and policy dimensions of novel ecosystems, the authors argue these altered systems are overdue for careful analysis and that we need to figure out how to intervene in them responsibly. This book brings together researchers from a range of disciplines together with practitioners and policy makers to explore the questions surrounding novel ecosystems. It includes chapters on key concepts and methodologies for deciding when and how to intervene in systems, as well as a rich collection of case studies and perspective pieces. It will be a valuable resource for researchers, managers and policy makers interested in the question of how humanity manages and restores ecosystems in a rapidly changing world. A companion website with additional resources is available at www.wiley.com/go/hobbs/ecosystems
A detailed, well documented history of the extablishment (in 1872), growth, and maturation of Yellowstone National Park . . . America's (and the world's) first national park." ÑWildlife Book Review "Without question the best and most thought-provoking volume on America's first national park that has been written in the last half-century." ÑJournal of the West "Broad ranging, informative, thoughtful, and simply fun to read." ÑWestern Historical Quarterly
This volume, the second in a series of biographical sketches of students who attended the College of New Jersey (later Princeton University), brings the story of the College and its alumni to the beginning of the American Revolution. It records not only the contributions of the early sons of Nassau Hall to the formation of the Republic but also the role of the College itself as a major component in the evolution of the first national elite. Originally published in 1981. The Princeton Legacy Library uses the latest print-on-demand technology to again make available previously out-of-print books from the distinguished backlist of Princeton University Press. These editions preserve the original texts of these important books while presenting them in durable paperback and hardcover editions. The goal of the Princeton Legacy Library is to vastly increase access to the rich scholarly heritage found in the thousands of books published by Princeton University Press since its founding in 1905.
Pediatric Clinical Skills, 4th Edition, by renowned author Richard B. Goldbloom, is your ideal guide to mastering necessary, often complex and challenging pediatric clinical skills. Written in a clear, informal tone, this book explains the nuances of the child/family interview and history, pediatric physical exam, crucial interpersonal skills, and important issues such as cultural sensitivity, chronic conditions, and athletic participation. An indispensable learning tool for in-training physicians, this book is also a valuable resource for pediatric and family practice physicians, nurses, physician assistants, and all healthcare personnel who work with children. - Discover the best approach and demeanor for interviewing patients and their families. - Elicit cooperation and gain the maximum value from physical exams of patients of all ages, including preterm and low-birth-weight infants. - Enhance cultural sensitivity and capably navigate issues associated with chronic conditions, athletic participation, and more. - Perfect the latest approaches for approaching the adolescent, clinical evaluation for possible child abuse, palliative care, examining the head and neck, evaluating gastrointestinal symptoms, surgical assessment of the abdomen, and other rapidly evolving areas. - Navigate growing areas of concern including obesity, autism, TV-watching, and video games. - Access the complete contents online at studentconsult.com, with Integration Links to related content in other Student Consult resources...videos demonstrating different aspects of the neurological exam, including assessing cerebral palsy and muscular dystrophy...additional content and images to complement Ch. 21, Clinical Evaluation for Possible Child Abuse...and full-color inserts that complement Ch. 8, Examining the Visual System, and Ch. 19, Assessing the Skin. - Study efficiently with the aid of Case Histories, Key Points, and Recommended Readings.
Psychoeducational Assessment of Preschool Children, Fifth Edition, provides academics and school-based practitioners such as psychologists, speech-language pathologists, and social workers with an up-to-date guide to the assessment of young children. Long recognized as the standard text and reference in its field, this comprehensive, skill-building overview is organized into four sections: foundations, ecological assessment, assessment of developmental domains, and special considerations. Chapters written by recognized scholars in the field cover theory, research, and application. This thoroughly revised new edition addresses current developments in preschool assessment, new policies and legislation, and student/family population demographics.
This title in the AANA Advanced Arthroscopy series covers advanced and emerging, state-of-the-art arthroscopic techniques---rotator cuff repairs, arthroscopic subscapularis repair, biologic augmentation devices, and more. Premiere arthroscopic shoulder surgeons discuss disease-specific options, managing and avoiding complications, and rehabilitation protocols...in print and online. --
Latin American Political Culture: Public Opinion and Democracy presents a genuinely pan-Latin American examination of the region’s contemporary political culture. This is the only book to extensively investigate the attitudes and behaviors of Latin Americans based on the Latin American Public Opinion Project’s (LAPOP) AmericasBarometer surveys. The findings reveal a complex Latin America with distinct political culture. Authors John Booth and Patricia Bayer Richard join rigorous analysis with clear graphic presentation and extensive examples, and readers learn about public opinion research, engage with further questions for analysis, and have access to data, an expansive bibliography, and links to appendices.
Thomas's ground-breaking study should occupy a central place in the literature of American urban history." -- Choice "... path-breaking... a fine community study... " -- Journal of American Studies "Thomas's work is essential reading... succeeds in providing a bridge of information on the social, political, legal, and economic development of the Detroit black community between the turn of the century and 1945."Â -- Michigan Historical Review The black community in Detroit developed into one of the major centers of black progress. Richard Thomas traces the building of this community from its roots in the 19th century, through the key period 1915-1945, by focusing on how industrial workers, ministers, politicians, business leaders, youth, and community activists contributed to the process.
In 1968 Ernie Baker was a nurse, a draftee, a conscientious objector, and a medic assigned to a combat unit. His tour of duty in the army is similar to many young men who were drafted, trained, and sent to Vietnam—with one extraordinary exception: Ernie is visited by his Guardian Angels. In vivid and unprecedented detail the angels describe an array of heavenly worlds, the "many mansions." They even grant him a view of the next life, while they enlighten him on the deepest meanings and highest values of this life. And Ernie’s angels recruit him for a unique spiritual mission: To record, and someday publish, their revelations to him. He wrote it all down—the war, the angelic visits, everything that happened during one terrible and wondrous year.
A phantom haunts Americathe ghost of Dealey Plaza where President John F. Kennedy was shot on November 22, 1963. In Matrix for Assassination, author Richard Gilbride, a schoolboy in 1963 who became fascinated with the facts, condenses much of the research conducted in recent years after a mountain of new data became available from classified files with the passing of the John F. Kennedy Assassination Records Collection Act of 1992. Matrix for Assassination names the names. It offers simple and defensible solutions to many of the crimes lasting enigmas: Who were the shooters? Who forced Ruby to kill Oswald? Who orchestrated Kennedys autopsy cover-up? What actually happened in the book depository? Were the Dallas police in on the plot? The Pentagon? LBJ? The CIA? Thoroughly referenced with 300 accompanying photographs, Matrix for Assassination is bookended by two events which draw it through the tabloids and into the X-Files: Marilyn Monroe's strange death and JFKs clash with an above-top-secret UFO cabal. Her murder was a prelude to Dallas; at the heart of the military-industrial complex dwelt a sinister darkness that originated in Nazi Germany.
The first richly illustrated worldwide portrayal of urban ecology, tying together organisms, built structures, and the physical environment around cities.
The two original volumes of the Encyclopedia of Catholic Social Thought, Social Science, and Social Policy were published in 2007. Those two volumes included 848 entries from nearly 300 contributors and included a wide range of entries in three general categories: entries exploring Catholic social thought at a theoretical level, entries reflecting the learning of various social science and humanistic disciplines as this learning relates to Catholic social thought, and entries examining specific social policy questions. This third, supplemental volume continues the approach of the original two. First, the volume includes entries that explore Catholic social thought at its broadest, most theoretical level; for example, an entry on Pope Benedict’s important social encyclical Caritas in Veritate. Second, the volume includes entries that discuss recent social science research that bears on issues important to Catholic social thought; for example, an entry on the social costs of pornography draws on recent research on the topic. Third, the volume includes entries discussing specific issues of social policy that have become increasingly important in recent years; for example, an entry on embryo adoption and/or rescue. This third volume contains 202 entirely new entries from over 100 contributors. The contributors include distinguished scholars such as Father Robert John Araujo, S.J. (Loyola University of Chicago), Father Kevin L. Flannery, S.J. (Gregorian University), Robert P. George (Princeton University), William E. May (John Paul Institute and the Culture of Life Foundation), D. Q. McInerny (Our Lady of Guadalupe Seminary), and Michael Novak (Ave Maria University). The work will appeal to anyone who is looking for a clear and accurate introduction to Catholic social thought.
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