Excellence in service is needed in the Military Hospitals in Malaysia to ensure the best and the most effective services are delivered. One of the factors that contribute to the provision of excellent services is the presence of competent managers. In this book, we report the outcome of a study aimed to determine the level of service excellence among managers and the factors influencing it in five Military Hospitals under the Ministry of Defence, Malaysia. A cross sectional study was conducted using self-administered questionnaires distributed to Military and Non-Military managers with different demographic backgrounds and service characteristics. The questionnaires consist of six components: the background of the respondents; the level of service excellence; skills; knowledge of the Blue Ocean Strategy (BOS), leadership style, and organisational compliance. By using the Structural Equation Model, findings of the study showed that all independent variables, i.e., skills, knowledge on BOS, leadership style and organisational compliance are significantly related to service excellence. Using Stepwise Multiple Linear Regression, it was discovered that managers in the lower grades, as well as Non-Military managers, demonstrated significant service excellence. In conclusion, the service excellence of managers in Military Hospitals is strongly influenced by their competencies. Military Hospitals administration should focus into the needs for training and suitable courses for Military managers in senior position to enhance their competencies.
Breast cancer is the most common cancer among women that affects mostly those in middle and older age groups in most parts of the world. The incidence is showing an increasing trend affecting younger women and the cost to prevent, treat and manage this chronic disease is continuously escalating. Universal Health Coverage (UHC) is an initiative by World Health Organisation that encourages policy makers in all countries in the world to organise their health systems that are responsive in providing access to quality health care to every citizen in need of health services without facing the financial hardship. Malaysia health system has been well developed and was said to have achieved universal health coverage based on the easy access to primary and secondary health care services in the public sector. In this book, we present our effort to assess if Malaysia provides UHC for preventive, curative and palliative to breast cancer patients . At the inception of the study, we embarked on the development of a composite index to assess the overall status of UHC. This is followed by an extensive research to explore the extent of financial coverage for management of breast cancer. Over 300 patients in various stages of the breast cancer attending the selected public tertiary hospitals were interviewed and their medical records reviewed to assess their health spending and to estimate the incidence of catastrophic health expenditure. The book is the first of its kind that provides comprehensive real-world data on universal coverage for breast cancer patients in the world.
Manufacturing industry is one of the most important sectors that contribute significantly to the economy of Malaysia. More than half a million workers in Malaysia work in this industry and many of them are exposed to loud noises of more than 85dB that is harmful to health. Noise induced hearing loss (NIHL) is the highest reported occupational disease affecting around 16% of workers globally. In this book, we reported a study conducted in 26 manufacturing industries that employed around 270,000 workers with more than 40% of them were exposed to noises that potentially cause NIHL. This cross-sectional study designed with face-to-face interviews using questionnaires conducted among Occupational Safety and Health practitioners and workers selected from these industries. Direct and indirect cost was imputed component covering cost of medical care and rehabilitation, transportation, loss of productive time and investigations. Costing data in the government hospital was obtained from casemix information system from a tertiary teaching hospital. The study confirmed that NIHL among workers in manufacturing industry imposed a huge economic burden for Malaysia. In order to mitigate this problem, the existing and yet out-dated noise regulation need to be reviewed. Meanwhile employers need to implement hearing conservation program more effectively.
“I Hate Statistics” has been written with the focus on the understanding of statistical reasoning and not on mathematical and theoretical underpinnings. It aims to provide health professionals, who generally have a phobia about statistics, with some basic understanding of the subject. While this book can work as a very clear introductory text for the beginner, it can also work well as the easy ongoing shelf reference. What is especially valuable is that the essentials are all there in one short volume.
Manufacturing industry is one of the most important sectors that contribute significantly to the economy of Malaysia. More than half a million workers in Malaysia work in this industry and many of them are exposed to loud noises of more than 85dB that is harmful to health. Noise induced hearing loss (NIHL) is the highest reported occupational disease affecting around 16% of workers globally. In this book, we reported a study conducted in 26 manufacturing industries that employed around 270,000 workers with more than 40% of them were exposed to noises that potentially cause NIHL. This cross-sectional study designed with face-to-face interviews using questionnaires conducted among Occupational Safety and Health practitioners and workers selected from these industries. Direct and indirect cost was imputed component covering cost of medical care and rehabilitation, transportation, loss of productive time and investigations. Costing data in the government hospital was obtained from casemix information system from a tertiary teaching hospital. The study confirmed that NIHL among workers in manufacturing industry imposed a huge economic burden for Malaysia. In order to mitigate this problem, the existing and yet out-dated noise regulation need to be reviewed. Meanwhile employers need to implement hearing conservation program more effectively.
This will help us customize your experience to showcase the most relevant content to your age group
Please select from below
Login
Not registered?
Sign up
Already registered?
Success – Your message will goes here
We'd love to hear from you!
Thank you for visiting our website. Would you like to provide feedback on how we could improve your experience?
This site does not use any third party cookies with one exception — it uses cookies from Google to deliver its services and to analyze traffic.Learn More.