Enterprises all over the world are experiencing a rapid development of networked computing for applications that are required for the daily survival of an organization. Client-server computing offers great potential for cost-effective networked computing. However, many organizations have now learned that the cost of maintenance and support of these networked distributed systems far exceeds the cost of buying them. Computer Supported Creative Work (CSCW) is the new evolving area that promotes the understanding of business processes and relevant communication technologies. Cooperative Management of Enterprise Networks uses CSCW as the medium for conveying ideas on the integration of business processes with network and systems management. This book will be useful for systems management professionals wishing to know about business process integration; business managers wishing to integrate their tasks with network/systems management; software system developers wishing to adopt participatory design practices; and students and researchers.
E-Business covers a broad spectrum of businesses based on the Internet, including e-commerce, e-healthcare, e-government and e tailing. While substantial attention is being given to the planning and development of e-business applications, the efficiency and effectiveness of e-business systems will largely depend on management solutions. These management solutions demand a good grasp of both the technical and business perspectives of an e-business service. There have been many books on the Internet based on e-commerce, Internet protocols, distributed components etc. However, none of these books address the problem of managing e business as a set of networked services. They do not link enterprise management with network and systems management. This book provides an overview of the emerging techniques for IT service management from a business perspective with case studies from telecommunication and healthcare sectors. It integrates the business perspective with relevant technical standards, such as SNMP, WBEM and DMI. This book presents some concepts and methodologies that enable the development of effective and efficient management systems for networked services. The book is intended to familiarize practicing managers, engineers, and graduate level students with networked service management concepts, architectures and methodologies with reference to evolving standards. It should be useful in a number of disciplines, such as business management, information systems, computers and networking, and telecommunications. Appendix 2 is based on TeleManagement (TM) Forum's documents on TOM (GB921,GB910 and GB908). While this appendix has explained the basic management concept of an e-telco, TMForum now recommends the use of eTOM as explained in www.tmforum.com. An overview of eTOM is available in the report The TeleManagement Forum's enhanced Telecom Operations Map (eTOM) by Michael Kelly appearing in the Journal of Network and Systems Management in March 2003.
Amid the talks of a five trillion dollar Indian economy, there is still an India where people struggle to arrange two square meals a day. Many strive hard for basic needs of food, health and education. Often unheard and ignored, these voiceless people mostly don’t matter to the mainstream media. This book, through various ground reports over a decade and a half, captures the stories of the most marginalised people of society. All the reports should serve as a warning bell till the time another man dies of starvation, an HIV positive woman is thrown out of her house, a girl is raped in brick kilns of Andhra Pradesh or a poor child is forced to work in the cotton fields of Gujarat. These are not mere real-life stories but a chronicle of policy and governance failures. The reports analyse the systemic causes of such failures. But all is not lost. Still, there are rays of hope amid the bleak picture. Many positive stories show us how, with the right policy interventions and community effort, the lives and livelihoods of the marginalised can flourish. Note: This book is a republication of author's selected articles published earlier in different newspapers, portals and journals. Author's announcement: 25% of the earnings incurred to the author from the sale of this book will be donated for social causes.
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