Captured here are Po Chung's unique, tested, and often revolutionary ideas on service leadership principles and strategies focused on Asia but in fact transcending locale and industry sectors. He simultaneously offers Western business readers a clear window into Asian business thinking while offering Asian business people his insights on doing business globally. He was among the first to recognize the tectonic shift in many regions of global business from a manufacturing, product-based model to a service, process-based economy. As Po points out, the GDP of many global business hubs now stems primarily from service revenue, not manufacturing income. The heart of Po's message, therefore, has to do with a true game-changer: understanding the service economy in all its forms, then redesigning both business and business education to make the most of that new economy. Around that core concept Po builds a support structure of associated guidelines and principles, including his original perspectives on business habitats, Personal Operating Systems, organizational DNA, dangerous "viruses" to business processes, and a host of other linked concerns. Together, these topics rise to the stature of a new vision for building service businesses, nurturing human capital, and relating with conscience to one's clientele and society.
From Prof. Spencer Benson, Centre for Teaching and Learning Enhancement, University of Macau: "Service, according to Po Chung, is 'any activity that involves the energy and relationship created by two or more people in order to get something done.' With the demand to educate greater numbers of students, there has been a tendency towards a manufacturing model of education. Students go through an educational factory that's been maximized for productivity and quality assurance, but miss out on addressing what they bring to themselves and others. The 12 DIMENSIONS OF A SERVICE LEADER helps anyone looking to succeed in the 'Service Age.' There much for faculty and students to be learned from this book and by going through the reflective exercises.
DHL: From Startup to Global Upstart is the story of a startup that became the first worldwide logistics service organization, fighting regulation, trade restrictions, customs, and many other technical issues to develop processes that have stood the test of time to become the accepted norm in delivery throughout the world. It is a story of using "soft powers," persuasion, and ingenuity, working with, and around, emerging technologies to eliminate barriers to success. This book provides an extraordinary look into how a little startup with grit and perseverance succeeded in the face of overwhelming odds and revolutionized many of what are now accepted transportation and supply chain practices. Po Chung, DHL International co-founder, and Roger Bowie, former DHL Worldwide Services Director, discuss how DHL paved the way for one day international package delivery and how they have maintained their global leadership position against powerful American titans.
ARE YOU READY TO DESIGN A GLOBAL NETWORK BUSINESS? Designed to Win, written by Po Chung - the co-founder of DHL - reveals the industry secrets they used to build a worldwide network that now operates in more than 200 countries and territories! Warning Reading this book and following the advice within can result in designing an industry that doesn't yet exist! Start reading now to Discover how caring about things bigger than ourselves drives effective leadership; Find out how a unique marriage between Eastern and Western values inspired an inter-cultural leadership model; Discover why you should address leadership needs rather than management needs; Learn how to design, develop, and lead a global service network Understand why superior leaders practice noble visions, competence, character and care; Learn how to articulate human - and company - actualization; Figure out how better followers and leaders build more competitive networks; Discover how happy people led by happy leaders run like a well-oiled machine; ...and much more! Designed to Win How to Build and Lead a Thriving Global Network Business answers the question: How do I design a global company? Grab your copy now and start designing your company to operate worldwide!
Service Leadership offers students, researchers, and leaders a leadership model originating in the service economy – but which is gaining ground in all sectors and industries – explained by experts that were key actors in that origination at DHL International. Designed for undergraduates and graduates but also useful for professionals in leadership positions, Hoshmand and Chung structure the book around the 3Cs of leadership in the service economy: Competence, Character, and Care. It shows how the integration of the 3Cs when applied in combination with each other creates an environment of trust within and outside the organization. Most importantly, it allows the reader to understand how a move from the manufacturing mindset (hierarchical decision making) to a service mindset (collective, qualitative, culturally sensitive) creates an ethical habitat and ecosystem that contributes to a firm’s competitiveness and adds value to its brand image. Incorporating elements of leadership literature, philosophy, psychology, sociology, economics, and political science, including cases, and supported by a teaching manual and a full set of slides, this book is ideal core reading for students of service leadership and leadership in the service economy, and valuable to those learning about leadership more broadly.
A central, highly readable exposition of 25 principles that undergird the emerging field of Service Leadership. Written by one the early and most influential voices on Service Leadership, Po Chung, as assisted by co-author Art Bell, this book sets forth for students, laymen, and practicing managers the core philosophies and best practices that make Service Leadership a major contributor to the success of any organization or individual.
From Stanley B. Knight, International Education and Training, UBC Senate, Canada: "PILLARS OF A SERVICE HUB is an excellent resource for Service industry programs, corporate development training, and Service Professionals intent on improving their competitive performance. It is the product of three years of quality research by HKI-SLAM (Hong Kong Institute of Service Leadership & Management).
Politics can be a profitable business investment. This can be found in Republican era Canton amidst a politically fragmented China. Competing merchant groups in Hong Kong sought to finance the regional government in Canton in return for financial concessions. Colonial Hong Kong made these attempts possible because it offered the merchants a haven to which they could retreat. Merchants in modern China, different from their western counterparts, remained dependent on the political authorities. This patronage system made commercial endeavours dependent on politics and, significantly, it embedded business in politics - a phenomenon that still exists in China today.
While it is good to see that there are many leadership programs in the market for different parts of the world, there are several limitations of the existing leadership programs. Primarily, most of the programs focus on skills (i.e., "the doing") of leaders without much consideration for the inner qualities (i.e., "the being") of leaders. While skills are important, leaders with skills are just technicians or technocrats who are driven by their basic motives of acquiring fame or earning more money. However, true leaders are motivated by caring, concern and moral values. Eight universities funded by a private foundation worked together to develop service leadership education programs. In this book, the authors wish to document the achievements of different institutions and highlight their specific projects using specific foci. The authors hope that through the publication of this book, service leadership education can flourish in different services and economies.
Thank you for visiting our website. Would you like to provide feedback on how we could improve your experience?
This site does not use any third party cookies with one exception — it uses cookies from Google to deliver its services and to analyze traffic.Learn More.