What really is emotional intelligence? This book, aimed primarily at the university academic and those working and/or studying in higher education, seeks to help readers understand the term and the role emotional intelligence plays in education and business. It clearly identifies and critiques the three main models: the ability model (Salovey and Mayer), the mixed Model (Goleman, Bar-On) and the trait model (Petrides and Furnham). It discusses eustress, distress and chronic stress, reflecting on the effects negative types of stress can have on the human body, demonstrating how the modern workplace can lead to burnout. It emphasizes the importance of a healthy work/life balance while acknowledging the demands and pressures placed on organisations to compete within the global marketplace. It also explores how one may understand and process emotions, considering terms such as “learned optimism” and “learned helplessness”. Room for discussion is also given to the influence of bullying and harassment in the workplace and types of therapy that are presently available. It discusses strategies for coping with challenging experiences, providing anecdotes and case studies from university academics. It also considers how personality relates to emotional intelligence and how people cope with challenging experiences. The book delves into the term “intelligence”, showing how theories surrounding the concept have developed over the twentieth century; and it elucidates the link between emotional intelligence and wellbeing. The author discusses the effect stress can have on human telomeres (thus shortening lifespan) and sheds light on the darker sides of human nature, such as the so-called “dark triad” personality traits (psychopathy, narcissism and Machiavellian behaviour). Overall, the book is dedicated to the vital question: “Emotional intelligence: does it really matter?”
There is growing pressure and stress placed on organisations to fight for customers and service/product placement in an increasingly competitive global marketplace. It has, therefore, never been more important to get the best out of the workforce. To achieve this, the role of the leader can be a fundamental factor in organisational success or failure. Leaders need to have the requisite skills to reflect the demands placed upon them in the 21st century. There are the “accidental managers” who just drop into the role of leadership and others who may develop skills and knowledge in readiness for a leadership role. There are also those who may have the innate ability to lead. Within the mix are those who are characterised by traits associated with the “dark triad” or who may use “pathocratic influence” on others to conform, reinforcing values (or lack of values) associated with toxic leadership. They create damage and harm. They become “passion killers”. The result can lead to a “pathocracy”. This book discusses the role emotional intelligence plays in helping people deal with stressful and challenging experiences, suggesting different ways to cope. The author reflects on the values that are integral to the success or failure of an organisation. “Passion” is identified as an added value that can differentiate one organisation from another. If passion is harmed, it can affect motivation, creativity, output, performance, and productivity. Therefore, this book provides the reader with examples of “passion killing” while making suggestions as to factors that can be adopted to engage and encourage passion. Conclusions are drawn and recommendations made to support those faced with “passion killers”. This book is aimed at those of all ages and educational backgrounds interested in developing their leadership knowledge and skills. It is also aimed at those interested in learning more about differences in personality, emotional intelligence, stress, coping, values, and the importance of understanding the impact of “passion killers”.
What really is emotional intelligence? This book, aimed primarily at the university academic and those working and/or studying in higher education, seeks to help readers understand the term and the role emotional intelligence plays in education and business. It clearly identifies and critiques the three main models: the ability model (Salovey and Mayer), the mixed Model (Goleman, Bar-On) and the trait model (Petrides and Furnham). It discusses eustress, distress and chronic stress, reflecting on the effects negative types of stress can have on the human body, demonstrating how the modern workplace can lead to burnout. It emphasizes the importance of a healthy work/life balance while acknowledging the demands and pressures placed on organisations to compete within the global marketplace. It also explores how one may understand and process emotions, considering terms such as “learned optimism” and “learned helplessness”. Room for discussion is also given to the influence of bullying and harassment in the workplace and types of therapy that are presently available. It discusses strategies for coping with challenging experiences, providing anecdotes and case studies from university academics. It also considers how personality relates to emotional intelligence and how people cope with challenging experiences. The book delves into the term “intelligence”, showing how theories surrounding the concept have developed over the twentieth century; and it elucidates the link between emotional intelligence and wellbeing. The author discusses the effect stress can have on human telomeres (thus shortening lifespan) and sheds light on the darker sides of human nature, such as the so-called “dark triad” personality traits (psychopathy, narcissism and Machiavellian behaviour). Overall, the book is dedicated to the vital question: “Emotional intelligence: does it really matter?”
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