This textbook offers a fully integrated approach to the theory and practice of service management, exploring the operational dynamics, management issues and business models deployed by service firms. It builds on recent developments in service science as an interdisciplinary research area with emphasis on integration, adaptability, optimization, sustainability and rapid technological adoption. The book explores seven fundamental processes that are key to successfully managing service businesses, helping students gain insights into: how to manage service businesses, with coverage of both small firms and large transnationals service business models, operations and productivity managing service employees how service firms engage in product and process innovation marketing, customers and service experiences internationalization of service businesses the ongoing servitization of manufacturing This unique textbook is an ideal resource for upper undergraduate and postgraduate students studying service businesses and practitioners.
Aktualisiert und erweiterte Neuauflage dieses umfassenden Leitfadens zu Innovationen in der Entwicklung von Windkraftanlagen Die 2. Auflage von Innovation in Wind Turbine Design beschäftigt sich im Detail mit den Designgrundlagen, erläutert die Entscheidungsgründe für ein bestimmtes Design und beschreibt Methoden zur Bewertung innovativer Systeme und Komponenten. Die 2. Auflage wurde wesentlich erweitert und insgesamt aktualisiert. Neue Inhalte befassen sich mit den theoretischen Grundlagen von Antriebsscheiben in Bezug auf induktionsarme Rotoren. Wesentlich erweitert wurden die Abschnitte zu Offshore-Fragen und Flugwindkraftsystemen. Aktualisierte Inhalte beziehen sich auf Antriebsstränge und die grundlegende Theorie von Planetengetrieben und Differenzialgetrieben. Die Grundlagen der Windenergie und Irrtümer hinsichtlich des Designs von Rotoren mit Luftkanälen, Labor- und Feldtests der Rotorsysteme Katru und Wind Lens werden deutlicher herausgearbeitet. LiDAR wird kurz vorgestellt, ebenso die neuesten Entwicklungen beim Multi-Rotor-Konzept, darunter das Vier-Rotor-System von Vestas. Ein neues Kapitel beschäftigt sich mit dem innovativen DeepWind VAWT. Das Buch ist in vier Hauptabschnitte gegliedert: Hintergrundinformationen zu Designs, Technologiebewertung, Designthemen und innovative Technologiebeispiele. Wichtige Merkmale: - Stark erweiterte und um neue Inhalte ergänzt. - Deckt die Designgrundlagen umfassend ab, erläutert die Entscheidungsgründe für ein bestimmtes Design und beschreibt Methoden zur Bewertung innovativer Systeme und Komponenten. - Enthält innovative Beispiele aus der Praxis. - Jetzt mit Informationen zu den neuesten Entwicklungen in dem Fachgebiet. Dieses Buch ist ein Muss für Windkraftingenieure, Energieingenieure und Turbinenentwickler, Berater, Forscher und Studenten höherer Semester.
An awe-inspiring history of the five most legendary “classic” races in world cycling. The Tour de France may provide the most obvious fame and glory, but it is cycling's one-day tests that the professional riders really prize. Toughest, longest and dirtiest of all are the so-called 'Monuments', the five legendary races that are the sport's equivalent of golf's majors or the grand slams in tennis. Milan–Sanremo, the Tour of Flanders, Paris–Roubaix, Liège–Bastogne–Liège and the Tour of Lombardy date back more than a century, and each of them is an anomaly in modern-day sport, the cycling equivalent of the Monaco Grand Prix. Time has changed them to a degree, but they remain as brutally testing as they ever have been. They provide the sport's outstanding one-day performers with a chance to measure themselves against each other and their predecessors in the most challenging tests in world cycling. From the bone-shattering bowler-hat cobbles of the Paris–Roubaix to the insanely steep hellingen in the Tour of Flanders, each race is as unique as the riders who push themselves through extreme exhaustion to win them and enter their epic history. Over the course of a century, only Rik Van Looy, Eddy Merckx and Roger De Vlaeminck have won all five races. Yet victory in a single edition of a Monument guarantees a rider lasting fame. For some, that one victory has even more cachet than success in a grand tour. Each of the Monuments has a fascinating history, featuring tales of the finest and largest characters in the sport. In this updated edition of The Monuments Peter Cossins tells the tumultuous history of these extraordinary races and the riders they have immortalised.
When, during the Pyrenean stages of the 1998 Tour de France, a journalist asked Marco Pantani why he rode so fast in the mountains, the elfin Italian, unmistakeable in the bandanna and hooped ear-rings that played up to his "Pirate" nickname, replied: "To shorten my agony." Drawing on the fervour for these men of the mountains, Climbers looks at what sets these athletes apart within the world of bike racing, about why we love and cherish them, how they make cycling beautiful, and how they see themselves and the feats they achieve. Working chronologically, Peter Cossins explores the evolution of mountain-climbing. He offers a comprehensive view of the sport, combining contemporary reports with fresh one-to-one interviews with high-profile riders from the last 50 years, such as Cyrille Guimard, Hennie Kuiper and Andy Schleck. And, unlike many other cycling books, Climbers also includes the stories of female racers across the world, from Ashleigh Moolman-Pasio and Annemiek van Vleuten to Fabiana Luperini and Amanda Spratt. Climbers analyses the personalities of these racers, highlighting the individuality of climbing as an exercise and the fundamental fact that it's a solitary challenge undertaken in relentlessly unforgiving terrain that requires unremitting effort. Captivating and iconic, Climbers is the ultimate cycling book to understand what it takes both physically and mentally to take on the sport's hardest stages.
Great cyclists are born, but winning cyclists are made by the brains of their managers. The craft of racing requires a non-stop obsession with detail: watching rivals, judging the strength of a break, knowing the course, and picking the right moment to seize a fleeting opportunity and turn it into a big win.How the Race Was Won investigates the fine details of bicycle racing through extensive interviews with the sport’s brightest minds. Author Peter Cossins has interrogated the riders, managers, and directors who have shaped the sport, and reveals how they learned to navigate the invisible undercurrent that sweeps their riders to the finish line.From the moment when George Pilkington Mills was paced to victory by a wily teammate in the 1891 edition of Bordeaux–Paris to Chris Froome’s modern emphasis on marginal gains, How the Race Was Won embraces the full sweep of cycling history, making stops along the way to analyze how tactics first evolved and how today’s winning minds continue to build on what came before.Behind every great cyclist is a race wizard reading the race, watching the rivals, outwitting the competition, and anticipating the one perfect moment to launch a rider to victory. How the Race Was Won is a thrilling and unprecedented look at how victory is won, how rivals are vanquished, and how pure speed can only prevail when supported by deep brainpower.
Torture is among the most disturbing and psychologically devastating of human behaviors. It dehumanizes its victims, leaving them with serious and lasting psychological wounds. Like other psychological trauma, torture frequently leaves in its wake denial and silence among both perpetrators and their victims. This communicative void creates a public and mental block that can make treatment of torture survivors very difficult. Treating Victims of Torture and Violence is the definitive manual for therapists treating victims of torture, prisoners of war, and casualties of forced migration. Divided into five sections dealing with basic concepts of torture--violence and aggression, the torture syndrome, psychotherapeutic treatment, the cultural psychology of torture syndrome, and cultural psychological treatment-- Treating Victims of Torture and Violence employs both classic psychoanalytic and cognitive- behavioral methods. Realizing that torture victims are frequently from different cultures than those of their therapists, Peter Elsass provides in-depth aid to therapists dealing with a multicultural clientele.
Efforts to increase efficient nutrient use by crops are of growing importance as the global demand for food, fibre and fuel increases and competition for resources intensifies. The Molecular and Physiological Basis of Nutrient Use Efficiency in Crops provides both a timely summary of the latest advances in the field as well as anticipating directions for future research. The Molecular and Physiological Basis of Nutrient Use Efficiency in Crops bridges the gap between agronomic practice and molecular biology by linking underpinning molecular mechanisms to the physiological and agronomic aspects of crop yield. These chapters provide an understanding of molecular and physiological mechanisms that will allow researchers to continue to target and improve complex traits for crop improvement. Written by leading international researchers, The Molecular and Physiological Basis of Nutrient Use Efficiency in Crops will be an essential resource for the crop science community for years to come. Special Features: coalesces current knowledge in the areas of efficient acquisition and utilization of nutrients by crop plants with emphasis on modern developments addresses future directions in crop nutrition in the light of changing climate patterns including temperature and water availability bridges the gap between traditional agronomy and molecular biology with focus on underpinning molecular mechanisms and their effects on crop yield includes contributions from a leading team of global experts in both research and practical settings
Myofascial Trigger Points: Pathophysiology and Evidence-Informed Diagnosis and Management's emphasis is on the etiology of trigger points with a critical overview of current concepts. The contributing authors are the most respected myofascial pain research and practice experts. The authors address the etiology of trigger points, the epidemiology of myofascial pain, clinical management of patients, specific treatment issues, and the role of trigger points in various pain syndromes. This book is an accessible introduction to myofascial trigger points for physicians, therapists, chiropractors, osteopaths, acupuncturists, and massage therapists.
How do we understand and explain the apparent dichotomy between plasticity and robustness in the context of development? Can we identify these complex processes without resorting to 'either/or' solutions? Written by two leaders in the field, this is the first book to fully unravel the complexity of the subject, explaining that the epigenetic processes generating plasticity and robustness are in fact deeply intertwined. It identifies the different mechanisms that generate robustness and the various forms of plasticity, before considering the functional significance of the integrated mechanisms and how the component processes might have evolved. Finally, it highlights the ways in which epigenetic mechanisms could be instrumental in driving evolutionary change. Essential reading for biologists and psychologists interested in epigenetics and evolution, this book is also a valuable resource for biological anthropologists, sociobiologists, child psychologists and paediatricians.
This comprehensive and practical reference is the perfect resource for the medical specialist treating persons with spinal cord injuries. The book provides detail about all aspects of spinal cord injury and disease. The initial seven chapters present the history, anatomy, imaging, epidemiology, and general acute management of spinal cord injury. The next eleven chapters deal with medical aspects of spinal cord damage, such as pulmonary management and the neurogenic bladder. Chapters on rehabilitation are followed by nine chapters dealing with diseases that cause non-traumatic spinal cord injury. A comprehensive imaging chapter is included with 30 figures which provide the reader with an excellent resource to understand the complex issues of imaging the spine and spinal cord.
Chronic obstructive pulmonary disease (COPD), which encompasses both chronic bronchitis and emphysema, is one of the most common respiratory conditions of adults in the developed world. Asthma and COPD: Basic Mechanisms and Clinical Management provides a unique, authoritative comparison of asthma and COPD. Written and edited by the world's leading experts, it is a comprehensive review of the most recent understanding of the basic mechanisms of both conditions, specifically comparing their etiology, pathogenesis, and treatments.* Highlights distinguishing features between asthma and COPD* Reviews benefits and limitations of current therapies* Summarises key information in two-colour artwork * Extensively referenced to primary literature
The focus of this book is on subjects related to drug delivery to the lung. The text spans topics from aerosol deposition through pharmaceutical chemistry and formulation to the final clinical evaluation of pharmaceutical products. Utilizing a multi-disciplinary approach, the chapters consider toxicology from the point of view of drugs and pharmaceutical excipients used in aerosols.
What is the origin of meaning? How does the brain achieve symbolic computation? What are the neural correlates of cognitive processes? These challenging questions at the borderline between neuroscience, cognitive science, nonlinear dynamics, and philosophy are related to the symbol grounding problem: How is the meaning of words and utterances grounded in the dynamics of the brain and in the evolution of beings alive interacting with each other and with their environments? Simply by convention? Or is there an inherent correctness of names, of syllables, or even of sounds? This new book examines these important issues and presents probing analyses of the latest research.
Robert and Helen Lynd's Middletown set the format in sociological theory and practice for hundreds of studies in the decades following its publication in 1929. Old People in Three Industrial Societies may well set similar standards for studies in its fi eld for many years to come. In addition to achieving a signifi cant breakthrough in the progress of socio logical research techniques, the book offers a monumental cross-cultural exposition of the health, family relationships, and social and economic status of the aged in three countries-the United States, Britain, and Denmark.
The second edition of Chronic Pain now covers a vast scientific and clinical arena, with the scientific background and therapeutic options much expanded. In common with the other titles comprising Clinical Pain Management, the volume gathers together the available evidence-based information in a reader-friendly format without unnecessary detail, an
Now in a fully updated 9th Edition, Kendig's Disorders of the Respiratory Tract in Children, by Drs. Robert Wilmott, Andrew Bush, Robin Deterding, and Felix Ratjen, continues to provide authoritative, evidence-based information to residents, fellows, and practitioners in this wide-ranging specialty. Bringing key knowledge from global experts together in one easy-to-understand volume, it covers everything from the latest basic science and its relevance to today's clinical issues, to improving patient outcomes for the common and rare respiratory problems found in newborns and children worldwide. - Uses succinct, straightforward text, numerous tables and figures, summaries at the end of each chapter, and more than 500 full-color images to convey key information in an easy-to-digest manner. - Contains new chapters reflecting expanding knowledge on the respiratory complications of Down syndrome and other genetic disorders, modern molecular therapies for cystic fibrosis and asthma, and pulmonary embolism and thromboembolic disease. - Includes access to a new video library with demonstrations of key procedures. - Features a new templated format with more descriptive headings and bulleted text for quick reference and navigation. - Covers today's key issues, including the genetic basis of respiratory disease, new and emerging respiratory infections, interstitial lung diseases in infants and young children, technology and diagnostic techniques for pulmonary function tests, emerging lung infections, and new therapies for cystic fibrosis and asthma. - Provides up-to-date instruction on important procedures, such as bronchoscopy and pulmonary function testing. - Highlights the knowledge and expertise of three new editors, as well as more than 100 world authorities in the fields of pediatrics, pulmonology, neurology, microbiology, cardiology, physiology, diagnostic imaging, critical care, otolaryngology, allergy, and surgery. - Expert ConsultTM eBook version included with purchase. This enhanced eBook experience allows you to search all of the text, figures, and references from the book on a variety of devices.
The submersed cultivation of organisms in sterile containments or fermenters has become the standard manufacturing procedure, and will remain the gold standard for some time to come. This book thus addresses submersed cell culture and fermentation and its importance for the manufacturing industry. It goes beyond expression systems and integrally investigates all those factors relevant for manufacturing using suspension cultures. In so doing, the contributions cover all industrial cultivation methods in a comprehensive and comparative manner, with most of the authors coming from the industry itself. Depending on the maturity of the technology, the chapters address in turn the expression system, basic process design, key factors affecting process economics, plant and bioreactor design, and regulatory aspects.
It is widely recognized that analytical technologies and techniques are playing a pioneering role in a range of today's foremost challenging scientific endeavours, including especially biological and biomedical research. Worthy of mention, for example, are the role that high performance separation techniques played in mapping the human genome and the pioneering work done within mass spectrometry. It is also apparent that state-of-the-art pharmaceutical and biomedical research is the major driving force of the development of new analytical techniques. Advancements in genomics research has provided the opportunity for a call for new drug targets for new technologies, which has speeded up drug discovery and helped to counteract the trend towards inflation of R&D costs.This book has been designed to be a reference covering a wide range of protein and genomic material analysis techniques. Emerging developments are presented with applications where relevant, and biological examples are included. It was developed to meet the ever growing need for a comprehensive and balanced text on an analytical technique which has generated a tremendous amount of interest in recent years.In addition, this book also serves as a modern textbook for advanced undergraduate and graduate courses in various disciplines including chemistry, biology and pharmacy.Authors of the individual chapters are recognized champions of their individual research disciplines and also represent contemporary major research centres in this field.·Contains state-of-the-art knowledge of the field and detailed descriptions of new technologies·Provides examples of relevant applications and case studies·Contributing authors are leading scientists in their own respective research fields
There are millions of children experiencing parental imprisonment all over the world. This book is about their problems, human rights and how they are treated throughout the justice process from the arrest of a parent to imprisonment and release.
Unequalled in scope, depth, and clinical precision, Retina, 5th Edition keeps you at the forefront of today’s new technologies, surgical approaches, and diagnostic and therapeutic options for retinal diseases and disorders. Comprehensively updated to reflect everything you need to know regarding retinal diagnosis, treatment, development, structure, function, and pathophysiology, this monumental ophthalmology reference work equips you with expert answers to virtually any question you may face in practice. Consult this title on your favorite e-reader with intuitive search tools and adjustable font sizes. Elsevier eBooks provide instant portable access to your entire library, no matter what device you're using or where you're located. Examine and evaluate the newest diagnostic technologies and approaches that are changing the management of retinal disease, including future technologies which will soon become the standard. Put the very latest scientific and genetic discoveries, diagnostic imaging methods, drug therapies, treatment recommendations, and surgical techniques to work in your practice. Benefit from the extensive knowledge and experience of esteemed editor Dr. Stephen Ryan, five expert co-editors, and a truly global perspective from 358 other world authorities across Europe, Asia, Australasia, and the Americas. Make the best use of new technologies with expanded and updated coverage of optical coherence tomography (OCT), fundus imaging, and autofluorescence imaging. Apply the latest knowledge on anti-VEGF therapy for age related macular degeneration, diabetic retinopathy and vein disease. Learn about artificial vision, drug delivery to the posterior segment, advances in macular surgery, vitrectomy, and complex retinal detachment, with updates on tumors, retinal genetics, cell biology, important basic science topics, and much more. Get the most out of new pharmacologic approaches in the management of age-related macular degeneration and diabetic retinopathy. In your practice, diagnostic evaluations, and now even treatments, will be influenced by recent scientific discoveries such as in the areas of nanotechnology, neuro protection, stem cells and gene therapy, among other scientific contributions. View videos of surgical procedures and access the complete contents of Retina, 5th Edition online at www.expertconsult.com, fully searchable, with regular updates and a downloadable image gallery.
This textbook offers a fully integrated approach to the theory and practice of service management, exploring the operational dynamics, management issues and business models deployed by service firms. It builds on recent developments in service science as an interdisciplinary research area with emphasis on integration, adaptability, optimization, sustainability and rapid technological adoption. The book explores seven fundamental processes that are key to successfully managing service businesses, helping students gain insights into: how to manage service businesses, with coverage of both small firms and large transnationals service business models, operations and productivity managing service employees how service firms engage in product and process innovation marketing, customers and service experiences internationalization of service businesses the ongoing servitization of manufacturing This unique textbook is an ideal resource for upper undergraduate and postgraduate students studying service businesses and practitioners.
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