Peter Armaly's Books

Mastering Customer Success

Discover tactics to decrease churn and expand revenue

By: Jeff Mar,Peter Armaly

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Mastering Customer Success

Discover tactics to decrease churn and expand revenue

By: Jeff Mar,Peter Armaly

Explore strategies, methods, critical skills that top CSMs exhibit in delivering well-designed, proactive customer success services, fostering lasting customer relationships and sowing the seeds for advocacy Key Features Master the art of driving measurable customer value, a cornerstone of business success Explore techniques to ensure your work is relevant, stimulating, and aligns with the evolving needs of your customers and business Ratchet up your understanding of building and operating dynamic and resilient CS organizations Purchase of the print or Kindle book includes a free PDF eBook Book DescriptionThe rapidly evolving customer success landscape has left many Customer Success Managers (CSMs) struggling to keep pace with the complexities of this dynamic role. This Customer Success book bridges the gap by providing a comprehensive framework for mastering the essential skills required to excel. You’ll find out why the Customer Success function is indispensable today and gain expert insights into account segmentation, financial tiering, ideal customer profiles, and the complexity of customer engagement process design. You’ll then delve into playbook development, where you’ll find practical guidance for CSMs and Customer Success Operations Managers who want to improve their ability to drive desired business outcomes. Through insightful case studies, the authors illustrate their own experience of successful Customer Success implementation, showing you what it takes to exceed customer expectations with well-designed, proactive services. The journey doesn’t end there—it extends to highlighting the resilience required to build and operate successful Customer Success organizations. By the end of this guide, you’ll be equipped with the tactics and mindset necessary to stand out as a world-class Customer Success leader in your organization, driving growth at every turn.What you will learn Drive higher customer retention and expansion rates with a customer-centric strategy Understand the essential role of measurement in achieving service delivery excellence Recognize the importance of the human dimension in vendor-customer relationships in the age of AI Refine engagement models by incorporating observations of customer behavior Discover techniques for creating ideal customer profiles Leverage technology to boost business relevance of CSMs Identify how to drive successful customer outcomes through collaboration Who this book is for This book is for aspiring and established Customer Success professionals who want to learn how to develop and refine service delivery in customer engagements. Professionals embarking on a journey to excellence will be able to master the evolving business landscape of Customer Success and foster relationships with other internal organizations and external partners. A foundational understanding of business basics, typical B2B structures, and Customer Success concepts is necessary to get started. Intermediate to advanced customer engagement skills from customer-facing roles will prove useful.

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Page Count

171

Publisher

Packt Publishing Ltd

Published Date

ISBN 10

183546677X

ISBN 13

9781835466773

Ryan's Retina E-Book

By: Charles P. Wilkinson,David R. Hinton,SriniVas R. Sadda,Peter Wiedemann

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Ryan's Retina E-Book

By: Charles P. Wilkinson,David R. Hinton,SriniVas R. Sadda,Peter Wiedemann

The undisputed gold standard text in the field, Ryan's Retina is your award-winning choice for the most current, authoritative information on new technologies, surgical approaches, scientific advances and diagnostic and therapeutic options for retinal diseases and disorders. Packed with timely updates throughout, new illustrations, and a dedicated team of editors who extend Dr. Ryan’s legacy in retina, this outstanding 6th Edition is a must-have reference for retinal specialists, ophthalmologists, and fellows in training. Offers the most comprehensive content available on retina, balancing the latest scientific research and clinical correlations, covering everything you need to know on retinal diagnosis, treatment, development, structure, function, and pathophysiology. Provides a truly global perspective from five highly esteemed section editors and more than 350 other world authorities from across Europe, Asia, Australasia, and the Americas. Bullets Includes new chapters on widefield imaging, intraoperative OCT imaging, medical management of diabetes mellitus and age-related macular degeneration, and senile retinoschisis. Includes more than 1,150 brand-new illustrations, scans, and photographs throughout. Covers the explosion of new imaging options across optical coherence tomography (OCT), fundus imaging, and autofluorescence imaging, including a greatly expanded OCT imaging chapter that features crucial information on OCT-Angiography (OCT-A). Presents new pharmacotherapy data and the latest approaches in anti-VEGF therapy for age-related macular degeneration, diabetic retinopathy, and venous occlusive disease. Contains thorough content updates in every area of retina, including advanced imaging technologies, gene therapy, inflammation and immune responses, white dot syndromes, epigenetic mechanisms, transplantation frontiers to improve retinal function, macular hole, myopic eye disease, ocular trauma, drug delivery to the posterior segment, advances in macular surgery, vitrectomy and complex retinal detachment, tumors, and retinal genetics and biology.

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Page Count

2893

Publisher

Elsevier Health Sciences

Published Date

ISBN 10

0323401988

ISBN 13

9780323401982

Retina E-Book

3 Volume Set

By: Charles P. Wilkinson,David R. Hinton,SriniVas R. Sadda,Peter Wiedemann,Stephen J. Ryan

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Retina E-Book

3 Volume Set

By: Charles P. Wilkinson,David R. Hinton,SriniVas R. Sadda,Peter Wiedemann,Stephen J. Ryan

Unequalled in scope, depth, and clinical precision, Retina, 5th Edition keeps you at the forefront of today’s new technologies, surgical approaches, and diagnostic and therapeutic options for retinal diseases and disorders. Comprehensively updated to reflect everything you need to know regarding retinal diagnosis, treatment, development, structure, function, and pathophysiology, this monumental ophthalmology reference work equips you with expert answers to virtually any question you may face in practice. Consult this title on your favorite e-reader with intuitive search tools and adjustable font sizes. Elsevier eBooks provide instant portable access to your entire library, no matter what device you're using or where you're located. Examine and evaluate the newest diagnostic technologies and approaches that are changing the management of retinal disease, including future technologies which will soon become the standard. Put the very latest scientific and genetic discoveries, diagnostic imaging methods, drug therapies, treatment recommendations, and surgical techniques to work in your practice. Benefit from the extensive knowledge and experience of esteemed editor Dr. Stephen Ryan, five expert co-editors, and a truly global perspective from 358 other world authorities across Europe, Asia, Australasia, and the Americas. Make the best use of new technologies with expanded and updated coverage of optical coherence tomography (OCT), fundus imaging, and autofluorescence imaging. Apply the latest knowledge on anti-VEGF therapy for age related macular degeneration, diabetic retinopathy and vein disease. Learn about artificial vision, drug delivery to the posterior segment, advances in macular surgery, vitrectomy, and complex retinal detachment, with updates on tumors, retinal genetics, cell biology, important basic science topics, and much more. Get the most out of new pharmacologic approaches in the management of age-related macular degeneration and diabetic retinopathy. In your practice, diagnostic evaluations, and now even treatments, will be influenced by recent scientific discoveries such as in the areas of nanotechnology, neuro protection, stem cells and gene therapy, among other scientific contributions. View videos of surgical procedures and access the complete contents of Retina, 5th Edition online at www.expertconsult.com, fully searchable, with regular updates and a downloadable image gallery.

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Page Count

2498

Publisher

Elsevier Health Sciences

Published Date

ISBN 10

1455737801

ISBN 13

9781455737802

The Cosmopolitan Screen

German Cinema and the Global Imaginary, 1945 to the Present

By: Stephan K. Schindler,Lutz Peter Koepnick

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The Cosmopolitan Screen

German Cinema and the Global Imaginary, 1945 to the Present

By: Stephan K. Schindler,Lutz Peter Koepnick

Explores German cinema's enthusiasm for and anxiety about the blurring of postwar cultural boundaries

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Page Count

332

Publisher

University of Michigan Press

Published Date

ISBN 10

0472069667

ISBN 13

9780472069668

Biopharmaceutics of Ocular Drug Delivery

By: Peter Edman

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Biopharmaceutics of Ocular Drug Delivery

By: Peter Edman

A significant new book on drug delivery to the eye Biopharmaceutics of Ocular Drug Delivery examines the current physiological, anatomical, pharmaceutical/technological, and biopharmaceutical knowledge on ocular drug delivery. Leading ophthalmic researchers cover topics such as the formulation and usage of ophthalmic solutions and suspensions, the influence of surfactants and preservatives on ocular drug absorption, and new techniques that include bioadhesion and the use of hyaluronic acid as an ophthalmic vehicle. Promising research on new delivery systems for improved drug therapy is highlighted, including new pharmaceutical vehicles, inserts, liposomes, nanoparticles, and prodrugs. Biopharmaceutics of Ocular Drug Delivery is one of the few books available on drug delivery to the eye and will be an important reference for ophthalmologists, pharmacologists, pharmaceutical researchers, and other scientists interested in the topic.

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Page Count

214

Publisher

CRC Press

Published Date

ISBN 10

1000696855

ISBN 13

9781000696851

Mastering Customer Success

Discover tactics to decrease churn and expand revenue

By: Jeff Mar,Peter Armaly

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Mastering Customer Success

Discover tactics to decrease churn and expand revenue

By: Jeff Mar,Peter Armaly

Average ratings

N/A

Write a review

Solve jigsaw puzzle

Age

Page Count

171

Publisher

Packt Publishing Ltd

Published Date

ISBN 10

183546677X

ISBN 13

9781835466773

Book's by Peter Armaly

Mastering Customer Success

Mastering Customer Success

Ryan's Retina E-Book

Ryan's Retina E-Book

Retina E-Book

Retina E-Book

The Cosmopolitan Screen

The Cosmopolitan Screen

Biopharmaceutics of Ocular Drug Delivery

Biopharmaceutics of Ocular Drug Delivery

Mastering Customer Success

Mastering Customer Success

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