Per Kristensson's Books

Service Innovation

By: Anders Gustafsson,Per Kristensson,Gary R. Schirr,Lars Witell

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Service Innovation

By: Anders Gustafsson,Per Kristensson,Gary R. Schirr,Lars Witell

All the world's most advanced economies are dominated by service. The service sector also employs the largest number of people and it is the fastest growing sector, both in number of companies and employees. The questions posed in the book are: (1) How is it growing; (2) what are these new service innovations; (3) what are the drivers; and (4) how can organizations work with service innovations in a structured way? The book views service as the value-creating activity that customers perform in their own context. The role of a company is to provide the resources and knowledge to enable value creation. Based on this view, we develop a model of service innovation and develop guidelines for what is required from the organizational perspective; how should an organization view its customers in order to be successful, what does a service development process look like, and how to transform an organization that has a product focus to a service or solution provider.

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Page Count

233

Publisher

Business Expert Press

Published Date

ISBN 10

1631574965

ISBN 13

9781631574962

Foundations of Antenna Engineering: A Unified Approach for Line-of-Sight and Multipath

By: Per-Simon Kildal

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Foundations of Antenna Engineering: A Unified Approach for Line-of-Sight and Multipath

By: Per-Simon Kildal

This is the first textbook that contains a holistic treatment of antennas both for traditional antennas mounted on masts (Line-of-Sight antenna systems) and for small antennas used on modern wireless devices such as smart phones being subject to signal variations (fading) due to multipath propagation. The focus is on characterization, as well as describing classical antennas by modern complex vector theory - thereby linking together many disciplines such as electromagnetic theory, classical antenna theory, wave propagation, and antenna system performance. Overall, this book represents a rethinking of the way basic antenna theory is presented. The book contains many references to important old and new papers and books on the analysis and design of the most useful antenna types, for the most interested readers.

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Page Count

478

Publisher

Artech House

Published Date

ISBN 10

160807868X

ISBN 13

9781608078684

Service Innovation

By: Anders Gustafsson,Per Kristensson,Gary R. Schirr,Lars Witell

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Service Innovation

By: Anders Gustafsson,Per Kristensson,Gary R. Schirr,Lars Witell

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233

Publisher

Business Expert Press

Published Date

ISBN 10

1631574965

ISBN 13

9781631574962

Legends in Marketing: Christian Gronroos

By: Jagdish N. Sheth

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Legends in Marketing: Christian Gronroos

By: Jagdish N. Sheth

The Legends in Marketing series captures the essence of the most important contributions made in the field of marketing in the past hundred years. It reproduces the seminal works of the legends in the field, which is supplemented by interviews of these legends as well as by the opinions of other scholars about their work. The series comprises various sets, each focused on the multiple ways in which a legend has contributed to the field. This seventh set in the series, consisting of 8 volumes, is a tribute to Dr. Christian Grönroos. One of the fathers of the school of service marketing and management that has internationally been labelled as The Nordic School of thought, Christian Grönroos has came out as the professor with the highest impact in two separate studies about the academic and societal impact of professors in business administration in Finland in 2007. This set includes: Volume 1: Service Marketing Editor: Raymond P Fisk Volume 2: Service Management Editor: Bo Edvardsson Volume 3: Service Logic Editor: Tore Strandvik Volume 4: Service Quality Editor: Lawrence A. Crosby Volume 5: Relationship Marketing Editor: David Ballantyne Volume 6: Marketing Theory Editor: Roderick J. Brodie Volume 7: Marketing Communication Editor: Donald E. Schultz Volume 8: Internal Marketing, Research Approach, and Other Works Editor: Lars-Johan Lindqvist

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Publisher

SAGE Publications Pvt. Limited

Published Date

ISBN 10

8132110021

ISBN 13

9788132110026

Foundational Issues in Touch-Surface Stroke Gesture Design

An Integrative Review

By: Shumin Zhai,Per Ola Kristensson,Caroline Appert,Tue Haste Anderson,Xiang Cao

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Foundational Issues in Touch-Surface Stroke Gesture Design

An Integrative Review

By: Shumin Zhai,Per Ola Kristensson,Caroline Appert,Tue Haste Anderson,Xiang Cao

Foundational Issues in Touch-Surface Stroke Gesture Design - An Integrative Review synthesizes some of the foundational issues of human motor control complexity, visual and auditory feedback, and memory and learning capacity concerning gesture user interfaces.

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128

Published Date

ISBN 10

1601986076

ISBN 13

9781601986078

Human-Computer Interaction in Industry

A Systematic Review on the Applicability and Value-added of Operator Assistance Systems

By: Mirco Moencks,Elisa Roth,Thomas Bohné,Per Ola Kristensson

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Human-Computer Interaction in Industry

A Systematic Review on the Applicability and Value-added of Operator Assistance Systems

By: Mirco Moencks,Elisa Roth,Thomas Bohné,Per Ola Kristensson

In industry, the Fourth Industrial Revolution is transforming the roles of people, technology and work on the shop floor. Despite ongoing strides towards automation, people are anticipated to remain integral contributors in future manufacturing. Where full automation is ineffective or infeasible, Operator Assistance Systems (OAS) can augment workers’ cognitive or physical capabilities. We frame OAS as a subset of Human-Computer Interaction (HCI) systems designed for the purpose of workforce augmentation in production systems. However, while OAS are anticipated to address key needs in industry, a challenge for both OAS researchers and industrial practitioners is to identify the most promising applications of OAS and justify them from a value-added perspective. This contribution addresses this challenge by presenting a systematic literature review of 2,928 papers, revealing (a) 11 application areas for OAS; and (b) 12 approaches for assessing the value-added of OAS. Moreover, we discuss implications for OAS, with a particular focus on integrating OAS in industry.

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ISBN 10

1638281238

ISBN 13

9781638281238

Book's by Per Kristensson

Service Innovation

Service Innovation

Foundations of Antenna Engineering: A Unified Approach for Line-of-Sight and Multipath

Foundations of Antenna Engineering: A Unified Approach for Line-of-Sight and Multipath

Service Innovation

Service Innovation

Legends in Marketing: Christian Gronroos

Legends in Marketing: Christian Gronroos

Foundational Issues in Touch-Surface Stroke Gesture Design

Foundational Issues in Touch-Surface Stroke Gesture Design

Human-Computer Interaction in Industry

Human-Computer Interaction in Industry

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