This book was written for the novice internal auditor to provide an easy to understand method for conducting a highly effective audit. By combining a series of general questions drawn from many elements of the ISO 9001:2000 Standard with a cross reference guide to particular elements such as Purchasing, Design, Production Control and Calibration, the methods presented in this book offer a practical and uncomplicated starting point for any first time auditor. Process Driven Comprehensive Auditing takes a new approach that affirms an auditor’s willingness to learn and contribute to their company by simplifying a complex series of actions; it does this through examination and guided application of Shewhart and Deming’s PDCA Cycle.
Northern Pipe Products is today experiencing unprecedented efficiencies, employee involvement, a vibrant and desired training program, record output per-man hour, and lowest overall waste in company history. What it did and learned over five years is the story of this book.The science of Self-Directed Work Teams resides in the realization that chance and stewardship are different sides of the same coin. Admitting to the obvious truth of infinite human variation dismantles the notion of truly controlling people. If not in their actions, surely in their minds and reflected in their attitudes people resent being told what to do. They much prefer to be told why something must be done and then allowed to apply their unique talents and strengths to manage the assignment. Leaders who understand and therefore respect individual differences use diversity to create value, allowing the insights of others to create often-superior approaches. This story could have taken place in a hospital, school, supermarket, or any other organization that requires people to work together for the greater good. Regardless of the setting, be it computer service, healthcare, education, manufacturing or child care, what follows could just as well be your story. Because it’s about people and their unlimited potential to achieve extraordinary things, the manufacture of pipe is simply a metaphor. Any group of people facing another day just like yesterday can choose to follow this path, regardless of the style or color of shoes they wear. True opportunity is "one size fits all.
Competitive advantage as it existed in the 1970s and 1980s is no longer valid. Leaders must be ready to adopt the thinking that there is no such thing as long-term competitive advantage anymore, due to the constantly changing landscape, and they will have to repeatedly redefine and redesign business strategies to survive. ISO 9004:2018 represents a major contribution in the application of sound business and quality management systems practices, but authors Jarvis and Palmes will help you go beyond” it with the current widely used state-of-the-art technologies and practices described in this book. They have spent years evaluating where mature and successful organizations are heading, whether they are small or large, and are among the group of experts who developed ISO 9004:2018. Topics covered include disruptive technologies, culture for sustained success, organizational identity, leadership, process management, and more.
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