Patrick L. Townsend's Books

Quality is Everybody's Business

By: Patrick L. Townsend,Joan E. Gebhardt

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Quality is Everybody's Business

By: Patrick L. Townsend,Joan E. Gebhardt

Done correctly, Total Quality Management (TQM) will increase your profits and preserve your resources, make your customers and employees happy, and it is the ethical thing to do. The key, of course, is to do it right. Unfortunately, when quality efforts fail to fulfill their potential, business leaders begin to doubt the efficacy of making the pursuit of quality a primary organizational priority. The most consistent mistake: starting small and implementing only part of the plan. Examples of partial efforts ending in disappointment or disaster abound. As a result, the only thing "total" about TQM processes has been the level of frustration. Quality is Everybody's Business makes it possible for people at all levels of your organization to understand the underlying theory and the specific mechanics of continual improvement. In an easy-to-read style, the book shows you how to untangle seemingly complex theory into guidelines for everyday managing and leading. The authors provide a comprehensive presentation of the practical details and the reasoning behind defining, implementing, and maintaining a 100% employee involvement process. Taken as a whole, the articles presented in this book address the theory and the practice of TQM in an integrated manner. Once your customers experience quality, they will continue to look for the quality option. Done correctly, TQM can be defined and implemented in six-to-eight months - and that includes actively involving everyone on the payroll in the process and seeing positive bottom line results virtually immediately. Whether your organization has a TQM process in place or is just beginning to implement one, Quality is Everybody's Business gives you the tools to make it a complete quality process.

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Page Count

396

Publisher

Routledge

Published Date

ISBN 10

1351420704

ISBN 13

9781351420709

Quality Makes Money

By: Patrick L. Townsend,Joan Gebhardt

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Quality Makes Money

By: Patrick L. Townsend,Joan Gebhardt

This book describes a pragmatic set of steps which make it possible for an organization of any type to engage every person on their payroll in the continual effort to improve everything the company does. The authors' intention is to re-energize the “Quality Revolution” in the United States by giving organizations a realistic option for tapping into the talent already on their payrolls. The book presents not only logical theory but also a real-life, full-scale success story as a model. Paying heed to its lessons can enable organizations of all types to improve whatever it is they do and see a positive impact on the bottom line. The focus of the book is on the Complete Quality Process (CQP), which takes into account not only the tools available to analyze, institute, measure, and record quality practices, but also the environment in which these tools are consistently and enthusiastically applied. CQP contrasts sharply with efforts which address only one specific portion of the total range of quality challenges – and none of which come close to involving (in the sense of asking for ideas and input and sharing decision-making capabilities) 100% of the people on the payroll. The methodology allows for and encourages the appropriate use of any quality tool while underscoring the importance of having the will to use those tools. "The authors have successfully implemented quality in organizations and followed its way to the bottom line. They know both the book-smarts and the street-smarts. On top of that they write well, and are direct and exciting to read. They demand disciplined work but also creativity and courage to swim against the mainstream. And they do it based on real world observation and experience of what works and what doesn’t." Dr. Evert Gummesson Professor of Service Management Stockholm University School of Business, Sweden Recipient of the American Marketing Association's Award for Leadership in the Service Field author of Total Relationship Marketing and Many-to-Many Marketing

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Page Count

169

Publisher

Quality Press

Published Date

ISBN 10

0873892100

ISBN 13

9780873892100

How Organizations Learn

Investigate, Identify, Institutionalize

By: Patrick L. Townsend,Joan E. Gebhardt

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How Organizations Learn

Investigate, Identify, Institutionalize

By: Patrick L. Townsend,Joan E. Gebhardt

Organizations learn effectively by following a three-step cycle: investigating the situation; identifying failures and successes; and institutionalizing the lessons so that they become “the way things are done.” This book examines this 3-I learning cycle as it is used in the United States Army. Prominent companies such as General Electric, Motorola, Harley-Davidson, and Amoco have taken advantage of the army’s experiences as they’ve moved through this cycle, reinventing themselves as learning organizations. These companies and more have gleaned valuable lessons from the army’s After-Action Reviews (AARs) and Center for Army Lessons Learned (CALLs). Parallels are drawn between the Army’s experience and the quality movement. Among the similarities are the idea that everything can be improved and the emphasis on integrating working and learning, with each supporting the other. The concepts of AARs and CALLs, like many quality tools, are relatively straightforward and easy to understand. Nonetheless, they require dedication and perseverance to implement fully and sustain. As with all quality concepts and tools, though, the results easily justify the effort!

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Quality Press

Published Date

ISBN 10

1636940714

ISBN 13

9781636940717

Quality in Action

93 Lessons in Leadership, Participation, and Measurement

By: Patrick L. Townsend,Joan E. Gebhardt

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Quality in Action

93 Lessons in Leadership, Participation, and Measurement

By: Patrick L. Townsend,Joan E. Gebhardt

Townsend and Gebhardt’s book will quickly become known as the rational person’s guide to BS-less quality improvement. It’s a must read." — Ron Zemke President, Performance Research Associates coauthor, Delivering Knock Your Socks Off Service "Not only penetrating and revealing, it is also entertaining, which probably fractures both rules and records for this kind of literature." — Howard K. Smith "With power and style, Quality in Action redefines competitive advantage for our march into the next century." — Allan Cox author of Straight Talk for Monday Morning "Quality in Action is not only exhortation, it is a road map. Townsend and Gebhardt have taken much of the fear and mystery out of total quality management." — Ann McLaughlin former Secretary of Labor founder of the Workforce Quality Commission "Quality in Action is a superb tool for teaching and learning the nuts and bolts of quality management. Pick up the book and start reading." — Vice Admiral James A. Zimble, M.D. former Surgeon General, U.S. Navy President, Department of Defense Medical School

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Page Count

292

Publisher

Wiley

Published Date

ISBN 10

0471161365

ISBN 13

9780471161363

Engineering Your Faith

By: Patrick L. Townsend

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Engineering Your Faith

By: Patrick L. Townsend

Engineering Your Faith By: Patrick L. Townsend Using his engineering background, author Patrick L. Townsend sets out to provide a unique insight into his faith in God using mathematical formulas and tangible proof. Going beyond just faith, this book will also show that one’s actions do impact the world around them as well as their own metaphysical state, inspiring the reader to treat others with kindness, care, and respect.

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Dorrance Publishing

Published Date

ISBN 10

1649572069

ISBN 13

9781649572066

The Fulfillment of the Davidic Covenant

A Hermeneutical and Exegetical Analysis of Three Evangelical Views

By: Patrick W. Nasongo

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The Fulfillment of the Davidic Covenant

A Hermeneutical and Exegetical Analysis of Three Evangelical Views

By: Patrick W. Nasongo

The author discusses three major hermeneutical views concerning the fulfillment of the promises God made in the Davidic Covenant—that is, a house (dynasty), a kingdom (realm), and a throne (right to rule). He shows how the adherents of each view differ regarding the timing and nature of the fulfillment of each aspect. He also investigates the hermeneutical methodology of each view to determine how they arrived at their conclusions, and then he analyzes their conclusions from an exegetical perspective. Furthermore, he explains in detail and defends the view he considers to be biblical. Most of all, in an age where compromise on biblical interpretation has become the norm, he encourages his readers to interpret the Scriptures according to the normal laws of language in order to arrive at their intended meaning. I am honored to endorse this book for Patrick Nasongo. His extensive research reveals why three prominent evangelical approaches differ in their interpretations of the fulfillment of the Davidic Covenant. His analysis is fair and the reader will learn much about each methodology. Larry A. Tyler, Ph.D. Dean, Bowman School of Bible & Theology Temple Baptist Seminary

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Page Count

208

Publisher

WestBow Press

Published Date

ISBN 10

1973635038

ISBN 13

9781973635031

Engineering Your Faith

By: Patrick L. Townsend

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Engineering Your Faith

By: Patrick L. Townsend

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Dorrance Publishing

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1649572069

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9781649572066

Book's by Patrick L. Townsend

Quality is Everybody's Business

Quality is Everybody's Business

Quality Makes Money

Quality Makes Money

How Organizations Learn

How Organizations Learn

Quality in Action

Quality in Action

Engineering Your Faith

Engineering Your Faith

The Fulfillment of the Davidic Covenant

The Fulfillment of the Davidic Covenant

Engineering Your Faith

Engineering Your Faith

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