In the past ten years, Canadians have witnessed a renaissance in the delivery of government services. New service organizations are cropping up across the country and accomplishing extraordinary things. Efforts are being made to consult citizens on how to improve and integrate services. Considerable resources are being invested in measuring and showcasing performance improvement. This book probes the central dimensions of service reform efforts from a variety of perspectives and answers some pressing questions: How can we make better decisions about service delivery? How should we measure service delivery performance? How should we engage users of government services? How can we create a service culture? How can we use the internet more effectively? Approaching service delivery as not merely technical but inherently political and controversial, the authors look beyond the rhetoric to see what has actually been achieved and what obstacles confront further improvements.
One hundred years ago, Canadians went to the polls to decide the fate of their country in an election that raised issues vital to Canada’s national independence and its place in the world. Canadians faced a clear choice between free trade with the United States and fidelity to the British Empire, and the decisions they made in September 1911 helped shape Canada’s political and economic history for the rest of the century. Canada 1911 revisits and re-examines this momentous turn in Canadian history, when Canadians truly found themselves at a parting of the ways. It was Canada’s first great modern election and one of the first expressions of the birth of modern Canada. The poet Rudyard Kipling famously wrote at the time that this election was nothing less than a fight for Canada’s soul. This book will explain why.
In the past ten years, Canadians have witnessed a renaissance in the delivery of government services. New service organizations are cropping up across the country and accomplishing extraordinary things. Efforts are being made to consult citizens on how to improve and integrate services. Considerable resources are being invested in measuring and showcasing performance improvement. This book probes the central dimensions of service reform efforts from a variety of perspectives and answers some pressing questions: How can we make better decisions about service delivery? How should we measure service delivery performance? How should we engage users of government services? How can we create a service culture? How can we use the internet more effectively? Approaching service delivery as not merely technical but inherently political and controversial, the authors look beyond the rhetoric to see what has actually been achieved and what obstacles confront further improvements.
Embattled Nation explores Canada’s tumultuous wartime election of 1917 and the people and issues that made it a pivotal moment in Canadian history. Embattled Nation explores the drama of Canada’s tumultuous election of 1917. In the context of the bloody battles of Vimy Ridge, Hill 70, Passchendaele, and of the Halifax explosion, Sir Robert Borden’s Conservative government introduced conscription and called for a wartime election. Most Liberals, led by Sir Wilfrid Laurier, opposed compulsory military service, while in Quebec a new movement emerged to contest the Canadian government’s attitude and policy. To survive and win the election, Prime Minister Borden resorted to unprecedented measures that tested the fabric of Canadian democracy.
Many Canadians lament that prime ministerial power has become too concentrated since the 1970s. This book contradicts this view by demonstrating how prime ministerial power was centralized from the very beginning of Confederation and that the first three important prime ministers – Macdonald, Laurier, and Borden – channelled that centralizing impulse to adapt to the circumstances they faced. Using a variety of innovative approaches, Patrice Dutil focuses on the managerial philosophies of each of the prime ministers as well as their rapport with senior public servants, resistance to genuine public sector reform, and use of orders-in-council to further their aims. He then compares their managerial habits during times of crisis to those during ordinary times. This is the first book to examine the administrative habits of these three prime ministers. In it Dutil offers revealing insights into the evolution of prime ministerial power. He also shows how this centralizing grip of these early first ministers inevitably shaped the administrations they headed, as well as those that followed.
In 1911, Canadians went to the polls to decide the fate of their country in an election that raised issues vital to Canada's national independence and its place in the world. Canada 1911 revisits and re-examines this momentous turn in Canadian history, when Canadians truly found themselves at a parting of the ways.
The first book-length study on the 1917 election, held during WWI, which nearly tore the country apart over questions of conscription and Canada’s place in the world Published to coincide with the 100th anniversary of the election, 17 December 1917 Deals with issues still of great public interest and debate today: national unity, Canadian values and citizenship, and negative advertising Argues that 1917 was the most divisive election in Canadian history, with dramatic details of electoral manipulation, political friends torn apart, stress of war This was the first federal election in Canada where women could vote, and the impact of this change on the campaign and outcome is a major topic Authors are experts in their fields, and their previous book, Canada 1911, was praised in the Literary Review of Canada and Canada’s History
Many Canadians lament that prime ministerial power has become too concentrated since the 1970s. This book contradicts this view by demonstrating how prime ministerial power was centralized from the very beginning of Confederation and that the first three important prime ministers – Macdonald, Laurier, and Borden – channelled that centralizing impulse to adapt to the circumstances they faced. Using a variety of innovative approaches, Patrice Dutil focuses on the managerial philosophies of each of the prime ministers. He shows that by securing a firm grip on the instruments of governance these early first ministers inevitably shaped the administrations they headed, as well as those that followed.
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