With the shift of emphasis from the West to emerging economies such as China, Brazil and India, organisations need to restructure to adapt to the new global economy. Teams and projects are increasingly being scattered all over the world, and a manager operating in this environment can't connect face to face with people in their team. Not only will managers need to adapt to develop their skills for new environments, they will have to work better, quicker and faster. Managing Successful Teams prepares you to meet the challenges of building and leading teams, showing you how to improve performance and achieve the best results. Offering valuable advice and instant strategies, it covers each aspect of managing teams in new cultural shifts, including developing team creativity and innovation, realigning the teams identity with your leadership style and effective team leadership. The only book on the market to incorporate emerging trends and shifts in business practice, Managing Successful Teams addresses the practical and realistic issues you face in your everyday working life.
Motivated staff are the lifeblood of every business. With the right talent and an engaged team, your company will be empowered to beat the competition and grow its market share. Effective People Management covers all the crucial aspects of people management and maintaining high performance. Its insightful guidance covers leadership, motivating people, team building, delegating, interviewing, reward, managing change, handling conflict, dealing with poor performance and organizational culture. Case studies from global leaders and organizations demonstrate best practice and key lessons learnt from people management. From inspirational leadership techniques, energizing management styles and a proactive approach to problem solving, Effective People Management is your ultimate practical resource to getting the best out of yourself and your team.
It has never been more important to get the right staff for an organization and keep them motivated. With the right talent a company can beat the competition and grow their market share. Effective People Management gives the reader a robust understanding of all the key activities involved in managing staff and maintaining high performance, including chapters on leadership, motivating people, team building, delegating, selection interviewing, reward, managing change and handling people problems. By looking at the various ways that people obtain and use their power, Effective People Management explores how to create a leadership presence in a positive way, and gives the reader the opportunity to develop their own career development and strategy.
Effective Customer Care is an essential guide to creating excellent customer service that will not only satisfy your customers and prompt orders, but also cement customer relationships and develop loyalty... and thus increase profits. You will find out what really goes through a customer's mind when they look to purchase a product or service, and what might turn them away without you even realising it. If you have to handle complaints or problem solve you will be shown a robust and systematic approach to reduce these occurrences. In servicing your customer you will often need to get cooperation from others within your organisation, be it members of your team or those in other departments. Effective Customer Care will show you how to do this. And finally, you will learn how to ensure that you keep your customers loyal, and build an ongoing business relationship with them. Pat Wellington includes every aspect of the customer care process including how to: understand what the customer wants, not what you think they want; stop losing business and gain market share; motivate team members to offer a value added service to customers; improve the level of service offered; get a better level of service from internal customers and build long term relationships with customers and suppliers. It is written without jargon and includes international case studies from UK, Scandinavia, USA the Gulf and Singapore.
*HA02, Shaping Up Your English, Patricia C. Wellington(University of Miami), H3785-6, 300 pp., 7 x 9 1/4, 0-205-13785-7, paperbound, 1995, $16.50nk, November*/This innovative approach to teaching the paragraph and sentence skills uses visual and varied presentation that will appeal to those students who may have short attention spans, poor vocabularies, and are bored with writing. Designed for Basic Writing courses, the material is presented entertainingly and designed to be appropriate for international students.
The Teachers Book is an invaluable resource providing planning grids for each book which integrate reading and writing teaching strategies, ICT related tasks, homework activities and class follow-up activities. The planning guides offer suggestions for before, during and after reading.
′From page one the appeal of the book is evident in the jargon free, user friendly text. I would not hesitate to recommend it to other students whatever stage of their doctorate they have reached.′ - Educate Journal Whether you undertaking a taught doctorate, or a course of study leading to a PhD, Succeeding with Your Doctorate offers complete, up-to-date guidance and discussion on all aspects of successful doctoral work. The five experienced authors give advice on every stage in the process of completing a doctorate, from helping you to engage in critical reflection to better understand your own research biases, to useful guidelines on preparing for, and surviving, the viva. Combining general discussion with practical advice, this book is an essential companion to your research. Topics include: Preparing for a doctorate Embarking on your Research Adapting to life as a student Working with a supervisor Reading critically Conceptualising your research Thinking about methodologies and approaches Producing a thesis Preparing for and taking the viva Disseminating your research. SAGE Study Skills are essential study guides for students of all levels. From how to write great essays and succeeding at university, to writing your undergraduate dissertation and doing postgraduate research, SAGE Study Skills help you get the best from your time at university. Visit the SAGE Study Skills hub for tips, resources and videos on study success!
With Rick Steves, Dublin is yours to discover! This slim guide excerpted from Rick Steves Ireland includes: Rick's firsthand, up-to-date advice on Dublin's best sights, restaurants, hotels, and more, plus tips to beat the crowds, skip the lines, and avoid tourist traps Top sights and local experiences: Uncover Irish history at the Kilmainham Gaol or view the Book of Kells in the Trinity Old Library. Stroll down lively O'Connell Street, tap your foot to traditional folk music, and embark on a pub crawl for a taste of the local nightlife Helpful maps and self-guided walking tours to keep you on track With selective coverage and Rick's trusted insight into the best things to do and see, Rick Steves Snapshot Dublin is truly a tour guide in your pocket. Exploring beyond Dublin? Pick up Rick Steves Ireland for comprehensive coverage, detailed itineraries, and essential information for planning a countrywide trip.
First published in 1997. In this book the author intends to explore some of the many questions which arise as a result of increasing awareness in our society about equality issues. Can the attempt to make books for children consistent with contemporary views about equality go too far? In any case, are children really as much influenced by books and other material as some educationalists would claim? What can or should we do about the 'classics' Of the past? And are today's children's writers so much better at avoiding giving offence to minorities? How much are children affected by the kind of prejudices and preconceptions that we all grow up with but don't always succeed in acknowledging in later life?
A definitive and exhaustive biography Is there a way to find truth in the stuff of legend? You may think you know André the Giant — but who was André Roussimoff? This comprehensive biography addresses the burning questions, outrageous stories, and common misconceptions about his height, his weight, his drawing power as a superstar, and his seemingly unparalleled capacity for food and alcohol. But more importantly, The Eighth Wonder of the World: The True Story of André the Giant transports readers beyond the smoke and mirrors of professional wrestling into the life of a real man. Born in France, André worked on his family’s farm until he was 18, when he moved to Paris to pursue professional wrestling. A truly extraordinary figure, André went on to become an international icon and world traveler, all while battling acromegaly. While his disorder is what made him a giant and a household name, it’s also what caused his untimely death at 46. With exhaustive research, exclusive interviews with family and friends, and an exploration of André’s amazing in-ring career and the indelible mark he left on pop culture, Laprade and Hébert have crafted the most complete portrait of a modern-day mythical being.
Explore a unique and charming look at the history of North Shields and its local inhabitants, through a fascinating collection of beautiful photographs.
Hit Ireland's can't-miss sights, bites, and history in two weeks or less with Rick Steves Best of Ireland! Strategic advice from Rick Steves on what's worth your time and money Two-day itineraries covering Dublin, Kilkenny, Kinsale, Kenmare and the Ring of Kerry, Dingle Town and Peninsula, County Clare, Galway, Aran Islands, Belfast, Portrush, and the Antrim Coast Rick's tips for beating the crowds, skipping lines, and avoiding tourist traps The best of local culture, flavors, and more, including insightful walks through the most interesting neighborhoods and museums Trip planning strategies like how to link destinations and design your itinerary, what to pack, where to stay, and how to get around Over 350 full-color pages with detailed maps and vibrant photos throughout Suggestions for side trips to Valley of the Boyne, Wicklow Mountains, Rock of Cashel, Cobh, Blarney Castle, Connemara and Mayo, Bangor, and Derry Experience Ireland's legendary warmth and beauty for yourself with Rick Steves Best of Ireland! Planning a longer trip? Pick up Rick Steves Ireland, an in-depth guide perfect for spending more than two weeks exploring Ireland.
The young men who flew with RAF Bomber Command in World War Two were a complex mixture of individuals but they all shared the gift of teamwork. A crew of seven may have comprised all non commissioned men and some crews included commissioned officers but not always flying as pilots. The outstanding fact was that each man relied on every other member of his crew to return from each mission safely.This book contains ten intriguing reminiscences of bomber aircrew; some were pilots, others navigators, flight engineers, bomb-aimers or gunners. They flew as both commissioned or NCO airmen..Understandably, a common problem was that of coping with fear. Many former aircrew hold that anyone who claims to have felt no fear on operations is either lying or has allowed the years to blank out that fear. But there are a few who do maintain that they never felt afraid. For the majority, though, handling fear was something to be worked out by the individual. Some hit the bottle, others womanized to excess; others tightened the gut and bit the lip; or drew the curtain and focused upon the plotting table or the wireless set.The passing years may have silvered what hair remains, dulled the eye that formerly registered on the merest speck; lent a quiver to the hand that once controlled the stick, penciled in the track, manipulated the tuning dial, set the bombsight, tapped the gauge, or rotated the turret. And yet for all the attributes of age their irrepressible youthfulness shines through.
Provides recipes for more than thirty different crusts and 118 types of fillings in a colorfully illustrated, comprehensive pie-making book that comes complete with traditional methods of baking and a historical overview of pie-making in America. BOMC, Good Cook, & Country Homes and Gardens.
Wander rustic towns, emerald valleys, lively cities, and moss-draped ruins: with Rick Steves on your side, Ireland can be yours! Inside Rick Steves Ireland 2018 you'll find: Comprehensive coverage for planning a multi-week trip through Ireland with deep dives into each region Rick's strategic advice on how to get the most of your time and money, with rankings of his must-see favorites Top sights and hidden gems, from the Rock of Cashel and the Ring of Kerry to distilleries making whiskey with hundred-year old recipes How to connect with local culture: Hoist a pint at the corner pub, enjoy traditional fiddle music, and jump into conversations buzzing with brogue Beat the crowds, skip the lines, and avoid tourist traps with Rick's candid, humorous insight The best places to eat, sleep, and relax over a Guinness Self-guided walking tours of lively neighborhoods and awe-inspiring museums Vital trip-planning tools, like how to link destinations, build your itinerary, and get from place to place Detailed maps, including a fold-out map for exploring on the go Useful resources including a packing list, Irish phrasebook, a historical overview, and recommended reading Over 1,000 bible-thin pages include everything worth seeing without weighing you down Annually updated information on Dublin, Kilkenny, Waterford, County Wexford, Kinsale, Cobh, Kenmare, The Ring of Kerry, Dingle Peninsula, County Clare, the Burren, Galway, the Aran Islands, Connemara, County Mayo, Belfast, Portrush, the Antrim Coast, Derry, County Donegal, and much more Make the most of every day and every dollar with Rick Steves Ireland 2018. Planning a one- to two-week trip? Check out Rick Steves Best of Ireland.
In trying to juggle the various priorities of doctoral study, many individuals struggle. From gathering data, preparing papers and organising projects, to the less obvious difficulties of time management and personal development, doctoral researchers are heavily tasked. In addition to this, those undertaking practitioner research face the complication of negotiating a less traditional research setting. As a guide to this ongoing, often neglected aspect of doctoral research, the authors of this innovative book explore in detail the challenges faced by doctoral researchers conducting practitioner research today. They show that the special nature of this research and the conditions in which the professional researcher works raise questions about producing new knowledge at work through research. This affects everything: relationships with practice; ethics; the ways that they are taught and supervised; the genre of the thesis; all place practitioners in situations which may not methodologically align with conventional approaches. In this book the authors take the opportunity to explore these themes in an holistic and integrated way in order to develop a sense of methodological coherence for the practitioner researcher at doctoral level. In doing so, the authors argue for what is possible, suggesting that universities should critically examine practitioner doctorates to accommodate new forms of knowledge formation. As an invaluable guide through doctoral research, this book will be essential reading for both doctoral researchers and supervisors alike, as well as practitioner researchers working in professional settings more generally and those engaging in policy debates about doctoral research.
The young men who flew with RAF Bomber Command in World War Two were a complex mixture of individuals but they all shared the gift of teamwork. A crew of seven may have comprised all non-commissioned men and some crews included commissioned officers but not always flying as pilots. The outstanding fact was that each man relied on every other member of his crew to return from each mission safely.This book contains ten intriguing reminiscences of bomber aircrew; some were pilots, others navigators, flight engineers, bomb-aimers or gunners. They flew as both commissioned or NCO airmen. Understandably, a common problem was that of coping with fear. Many former aircrew hold that anyone who claims to have felt no fear on operations is either lying or has allowed the years to blank out that fear. But there are a few who do maintain that they never felt afraid. For the majority, though, handling fear was something to be worked out by the individual. Some hit the bottle, others womanized to excess; others tightened the gut and bit the lip; or drew the curtain and focused upon the plotting table or the wireless set. The passing years may have silvered what hair remains, dulled the eye that formerly registered on the merest speck; lent a quiver to the hand that once controlled the stick, penciled in the track, manipulated the tuning dial, set the bombsight, tapped the gauge, or rotated the turret. And yet for all the attributes of age their irrepressible youthfulness shines through.
The many pressures on maternity services such as escalating intervention rates, rising costs, and midwife and doctor shortages has resulted in a growing interest in how midwifery continuity of care can be provided. Midwifery Continuity of Care provides a robust and well structured ‘how to’ guide to this topic by discussing the development, implementation and evaluation of differing ways of providing continuity. This new book includes practical advice on engagement with stakeholder as well as outlining ways of receiving and acting on feedback in relation to development, implementation and ongoing evaluation. Midwifery Continuity of Care includes summaries and vignettes which bring midwifery continuity of care to life and make them relevant to practising midwives, managers and others working within maternity services. Written by an international team of contributors, this book highlights the lessons learned by others to help develop new ways of thinking and practising. It will be an invaluable practical guide to all midwives, midwifery managers, student midwives and educators, and will also be of interest to policy makers and health service executives. Introduces the subject of midwifery models of care Includes the different types of models of care, such as: team midwifery, caseload midwifery, one to one midwifery, and lead maternity caregiver Includes international contributions and examples from Australia, New Zealand, the UK, Canada and the US Discusses care within different settings: city; rural; and remote; as well as the different organisational and industrial challenges Provides information in the form of evidence, stories and experiences to facilitate and support the establishment of models of midwifery care. Written by a team who have direct experience rather than only in an academic sense Brings shared knowledge together from different contexts will be valuable in a range of settings Includes photographs, tables and figures
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