Whether you're an entrepreneur looking for that competitive edge, or a long-time business on a quest to improve performance, Lessons from the Dead provides you with practical, real-life examples and "how to" advice on providing your customers with exceptional service driving both profitability and brand loyalty. From the stockroom to the boardroom, Lessons from the Dead is designed for anyone who interacts with customers. Through their sharing of stories and actionable steps, written in a simple conversational style, John & Nikki provide solutions for making your business standout from the competition. Through the application of the SOAR! PrincipleTM and CustomerMeTM mentality, you'll learn proven techniques to astound your customers and keep them coming back again and again.You'll also learn how to prevent turning your WOW into an OWW. The do's and don'ts of customer service is key to developing profitable, life-long relationships. With "below par" service becoming the norm today, Lessons from the Dead will give you the tools needed to stand head and shoulders above the rest. Technology and innovative concepts drive fascination, but the human touch is what still drives customer satisfaction. No disrespect intended but anyone can write a business book based on Disney or the Ritz Carlton where people want to spend their money. You have just picked up this little gem that will tell you how John and Nikki grew their business and created raving fans with their customer base providing one of the things people don't want...funerals.The principles shared in this book will help you, your team, and your company to take flight and soar to new heights through the application of proven techniques that bolster customer service. Although many of the techniques and examples shared are based on their business, they also provide examples of other companies that truly understand how to serve customers right.
In this "dazzling anthology" (Publishers Weekly), Daryl Cumber Dance has collected the often hard-hitting, sometimes risqué, always dramatic humor that arises from the depth of black women's souls and the breadth of their lives. The eloquent wit and laughter of African American women are presented here in all their written and spoken manifestations: autobiographies, novels, essays, poems, speeches, comic routines, proverbial sayings, cartoons, mimeographed sheets, and folk tales. The chapters proceed thematically, covering the church, love, civil rights, motherly advice, and much more.
Discusses how snow is formed in the atmosphere, the various forms it takes when falling to earth, the conditions snow creates on the earth, and its effect on plants and animals.
In a series of prison interviews, a journalist probes the minds of the women who killed for Charles Manson in this “fascinating study of human behavior” (Kirkus). In the summer of 1969, Leslie Van Houten and Patricia Krenwinkel carried out horrific acts of butchery on the orders of the charismatic cult leader Charles Manson. But to anyone who knew them growing up, they were bright, promising girls, seemingly incapable of such an unfathomable crime. Award-winning journalist Nikki Meredith began visiting Van Houten and Krenwinkel in prison to discover how they had changed during their incarceration. The more Meredith got to know them, the more she was lured into a deeper dilemma: What compels “normal” people to do unspeakable things? The author's relationship with her subjects provides a chilling lens through which we gain insight into a particular kind of woman capable of a particular kind of brutality. Through their stories, Nikki Meredith takes readers on a dark journey into the very heart of evil.
The girl knows she's different. She doesn't age. She has no family. She has visions of a past life, but no clear clues as to what she is, or where she comes from. But there is a face in her dreams – a light that breaks through the darkness. She knows his name is Gabriel. On her way home from work, the girl encounters an injured stranger whose name is Jonah. Soon, she will understand that Jonah belongs to a generation of Vampires that serve darker forces. Jonah and the few like him are fighting with help from an unlikely ally, a rogue Angel named Gabriel. In the crossfire between good and evil, love and hate, and life and death, the girl learns her name: Lailah. But when the lines between black and white begin to blur, where in the spectrum will she find her place? And with whom? Gabriel and Jonah both want to protect her. But Lailah will have to fight her own battle to find out who she truly is.
Where do you go for cut-price designer labels, that must-have little black dress, or a unique ensemble for an exclusive evening out? Where can you take your children so they'll be entertained and safe while you can relax? And what actually are 44 Stanley, Arts on Main, and Gramadoelas? How do you fool your mother-in-law with a delicious home-made - read: catered - lasagne served in the dish she gave you (because what working girl has time to cook a gourmet meal during the week)? Who should you trust for that fantastic facial or perfect pedi? Are you looking for somewhere to sip exotic sundowners while the sun sets on the Jozi skyline, or the trendiest hangouts for a Saturday night on the town? How about where to find the juiciest cut of steak or the freshest fish in this landlocked city, organic veggies, freshly ground coffee beans, and still-warm, flour-dusted ciabatta? And if it's the most decadent Belgian chocolate cake that you're after to share with your girlfriends or a melt-in-the-mouth cheesecake, you'll find all this and much, much more in Chic Jozi: The Savvy Style Companion. From restaurants, bargain-hunting, landscape gardening and urban chilling, to club-hopping, museums, markets and vintage stores; from spas, the best boutiques, and local designers, to going green with organic products, kids' courses, yoga and meditation: this is your one stop, utterly essential guide on how to have a good time in Joburg.
In this comprehensive handbook, the sixth and final season of the wildly popular television series "Lost" is discussed. Includes never-before-seen photos, an analysis of each episode, an episode guide, and biographies of the actors.
The past always has a way of catching up with you... Charisma Bland was born and raised in the heart of Baltimore, where she learns that a moment's pleasure can sometimes lead to a life of pain. Against her better judgment, she has a one-night stand that changes her life forever. Turning over the family business to her cousin, she leaves behind her past. Charisma moves to Miami, where she meets Mr. Manny Manifesto, aka Mr. Baseball. Manny is coming off his best season ever, bringing with him a freshly inked 250-million-dollar-plus contract. After a chance meeting, Charisma sees an opportunity to start anew, and she and Manny attempt to build a relationship. The sex might be good, but will their omissions and the deeds of their past come back to haunt them?
Become the co-designer of your own knitwear, with Construction Knitting. Using a combination of flat and drape patternmaking, Nikki Gabriel's easy-to-follow technique takes an accumulative approach to garment making, assembling knitwear from individually crafted geometric shapes. Readers are guided through each stage: from creating and assembling the shapes to adapting your garments to fit your unique style. Section one covers knitting techniques for fabric structure and composition, along with yarn specifications, while section two delves into the methodology behind construction knitting. With photographic and illustrated demonstrations, easy-to-follow step-by-step instructions, and clear hand-knitting methods, Construction Knitting is well-suited to students, designers and amateur knitters alike.
This is one of a series of guidebooks that select the best a destination has to offer in an accessible, light, pocket-sized format. Detailed maps and transport network maps enable travellers to find all the locations mentioned in the guide.
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