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Modern Industrial Services

A Cookbook for Design, Delivery, and Management

By: Shaun West,Paolo Gaiardelli,Nicola Saccani

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Modern Industrial Services

A Cookbook for Design, Delivery, and Management

By: Shaun West,Paolo Gaiardelli,Nicola Saccani

This open access book is an outcome of several years of research, practice, and teaching experience of the authors on the challenges that underpin the successful switch to services for manufacturing firms. Ideal for a student as well as a practitioner, the book describes the industrial services ecosystem, the barriers and challenges, and a roadmap for building service excellence. Curated cases are used to describe the current approaches in practice to overcome the barriers. The book also provides several tools, each with a short introduction, that the authors have used successfully in projects to help overcome the servitization barriers. Many of these tools are from management, design thinking, or service design. The service excellence roadmap is based on the development methodology and helps current and future business leaders to create their own individual roadmaps.

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Page Count

220

Publisher

Springer Nature

Published Date

ISBN 10

3030805115

ISBN 13

9783030805111

Modern Industrial Services

A Cookbook for Design, Delivery, and Management

By: Shaun West,Paolo Gaiardelli,Nicola Saccani

Write a review Read reviews Take a Quiz Solve Book Puzzle

Modern Industrial Services

A Cookbook for Design, Delivery, and Management

By: Shaun West,Paolo Gaiardelli,Nicola Saccani

This open access book is an outcome of several years of research, practice, and teaching experience of the authors on the challenges that underpin the successful switch to services for manufacturing firms. Ideal for a student as well as a practitioner, the book describes the industrial services ecosystem, the barriers and challenges, and a roadmap for building service excellence. Curated cases are used to describe the current approaches in practice to overcome the barriers. The book also provides several tools, each with a short introduction, that the authors have used successfully in projects to help overcome the servitization barriers. Many of these tools are from management, design thinking, or service design. The service excellence roadmap is based on the development methodology and helps current and future business leaders to create their own individual roadmaps.

Average ratings

N/A

5

0%

4

0%

3

0%

2

0%

1

0%

Solve jigsaw puzzle

Age

Page Count

220

Publisher

Springer Nature

Published Date

ISBN 10

3030805115

ISBN 13

9783030805111