The phrase “lessons learned is such a common one, yet people struggle with developing effective lessons learned approaches. The Lessons Learned Handbook is written for the project manager, quality manager or senior manager trying to put in place a system for learning from experience, or looking to improve the system they have. Based on experience of successful and unsuccessful systems, the author recognises the need to convert learning into action. For this to happen, there needs to be a series of key steps, which the book guides the reader through. The book provides practical guidance to learning from experience, illustrated with case histories from the author, and from contributors from industry and the public sector. The book is a practitioner-level guide to the design and the mechanics of lessons learned processes Takes a holistic approach, tracking lessons from identification to reapplication Makes the case for the assignment of actions for learning
WINNER: CILIP's Knowledge and Information Management Award 2019 - Information Resources Print Category The way an organization manages and disseminates its knowledge is key to informed business decision-making, effectiveness and competitive edge. The Knowledge Manager's Handbook takes you step by step through the processes needed to define and embed an effective knowledge management framework within an organization. This second edition now includes clear guidance on the best practice requirements from the first ever internationally recognised standard for knowledge management, ISO 30401:2018, as well as content on the impact of AI and data analytics. Nick Milton and Patrick Lambe work through each stage of creating and implementing a knowledge management framework for an organization's specific needs, based around the four essential aspects of knowledge management: people, processes, technologies and governance. With updated international case studies from organizations of all sizes and sectors, along with user-friendly templates and checklists to help implement effective knowledge management procedures, The Knowledge Manager's Handbook is the end-to-end guide to making a sustainable change in the knowledge management culture.
While this book is primarily aimed at those who are involved in Knowledge Management (KM) or have recently been appointed to deliver KM in sales and marketing environments, it is also highly relevant to those engaged in the management or delivery of sales and marketing activities. This book presents models to assist the reader to understand how knowledge can be applied and reused within the sales and marketing processes, leading to an enhanced win rate.Topics covered provide managers and practitioners with the necessary principles, approaches and tools to be able to design their approach from scratch or to be able to compare their existing practices against world class examples. Several models and methodologies are explained which can be applied or replicated in a wide variety of industries. The book also features numerous case studies which illustrate the journey that various companies are taking as they implement KM within sales and marketing. Develops a generic model for managing knowledge in sales and marketing environments Provides a handbook for line managers wishing to introduce knowledge management into their sales and marketing activities Written by a highly knowledgeable and well-respected practitioner in the field who is mentored by an recognised sales and marketing industry expert
Milton Friedman was one of the most influential economists of all time – and his ideas had a huge impact on the economic policies of governments across the world. A key theorist of capitalism and its relationship to democratic freedoms, Friedman remains one of the most cited authorities in both academic economics and government economic policy. His work remains striking not just for its brilliant grasp of economic laws and realities, but also for its consistent application of high-level evaluation and reasoning skills to produce arguments that can convince experts and laypeople alike. Friedman’s 1968 essay ‘The Role of Monetary Policy’ is a key example of how Friedman’s critical thinking skills helped to cement his influence and reputation. The paper addressed the question of how a government’s monetary policy affects the economy – from employment levels to inflation and so on. At its heart lies an evaluation and critique of the most widely accepted conception of monetary policy at the time – the ‘Phillips Curve’ – which argued that increased inflation leads naturally to increased employment. Systematically noting the flaws and weaknesses of the Phillips Curve theory, Friedman showed why this is not, in fact, the case. He then drew up a systematic alternative argument for what governmental monetary policy could and should aim to do. Though economists now consider Friedman’s ideas to have considerable limitations, ‘The Role of Monetary Policy’ remains a masterclass in evaluating and countering faulty arguments.
An invaluable toolkit in the implementation of the ISO's new standard in Knowledge Management. This book looks at global examples of best practice in KM, and discusses how the Standard is helping embed these principles into successful organizations.
Milton Friedman was one of the most influential economists of all time – and his ideas had a huge impact on the economic policies of governments across the world. A key theorist of capitalism and its relationship to democratic freedoms, Friedman remains one of the most cited authorities in both academic economics and government economic policy. His work remains striking not just for its brilliant grasp of economic laws and realities, but also for its consistent application of high-level evaluation and reasoning skills to produce arguments that can convince experts and laypeople alike. Friedman’s 1968 essay ‘The Role of Monetary Policy’ is a key example of how Friedman’s critical thinking skills helped to cement his influence and reputation. The paper addressed the question of how a government’s monetary policy affects the economy – from employment levels to inflation and so on. At its heart lies an evaluation and critique of the most widely accepted conception of monetary policy at the time – the ‘Phillips Curve’ – which argued that increased inflation leads naturally to increased employment. Systematically noting the flaws and weaknesses of the Phillips Curve theory, Friedman showed why this is not, in fact, the case. He then drew up a systematic alternative argument for what governmental monetary policy could and should aim to do. Though economists now consider Friedman’s ideas to have considerable limitations, ‘The Role of Monetary Policy’ remains a masterclass in evaluating and countering faulty arguments.
Rethinking the Region argues that regions are not simply bounded spaces on a map. This book uses unique research of England during the 1980s to show how regions are made and unmade by social processes. The book examines how new lines of division both social and geographical were laid down as free-market growth and reconstructed this are as a `neo-liberal' region. The authors argue that a more balanced form of growth is possible - within and between regions as well as between social groups. This book shows that to grasp the complexities of growth we must rethink `the region' in time as well as in space.
Connecting people with places, London's distinctive Blue Plaque scheme highlights the buildings where some of the most remarkable men and women in our history and culture have lived and worked. From Richard Burton to Karl Marx, Marie Stopes to Jimi Hendrix, this fully updated 4th edition of The London Blue Plaque Guide has over 900 entries and provides an essential companion to the famous people who have made their homes in the city. It includes updated maps and a useful list of names by profession as well as location. As the definitive guide to the fascinating historical figures who have lived in London, it will be invaluable to residents and tourists alike.
Traffic-Free Cycle Trails by Nick Cotton contains over 400 cycle routes in Great Britain. First published in 2004 and regularly updated ever since, it has become one of the country's most popular cycling books, and this fourth edition published in 2020 features a large number of updates and revisions. Traffic-Free Cycle Trails includes a great variety of routes on former railway paths, canal towpaths and forest trails in England, Scotland and Wales – and every ride is away from traffic. For that safe and peaceful bike ride, increasingly the target of families and leisure cyclists alike, Nick Cotton's guidebook has proven invaluable. Discover previously unknown local trails, plan fun rides for all the family, and travel to unfamiliar areas throughout the UK with quality routes. Presented in an easy-to-use format and packed with useful information in ten regional sections, it includes route descriptions of rides in every part of Britain. From novice riders looking to escape traffic to parents planning safe rides with children, let Traffic-Free Cycle Trails take the work out of finding the UK's best cycling routes.
Sociolinguistics is the study of the interaction between language and society. In this classic introductory work, Janet Holmes and Nick Wilson examine the role of language in a variety of social contexts, considering both how language works and how it can be used to signal and interpret various aspects of social identity. Divided into three parts, this book explains basic sociolinguistic concepts in the light of classic approaches, as well as introducing more recent research. This sixth edition has been revised and updated throughout, using key concepts and examples to guide the reader through this fascinating area, including: • New material on gender, social media and online use of language, codeswitching, and language policy • An updated companion website that is fully cross- referenced within this book and features video and audio materials and links to useful websites • Revised examples and exercises that include new material from Asia and South America • Fully updated further reading and references sections An Introduction to Sociolinguistics is an essential introductory text for all students of sociolinguistics and a splendid point of reference for students of English language studies, linguistics, and applied linguistics.
Chronicling Nick Kent's up-close , personal, often harrowing adventures with the Rolling Stones, Lester Bangs, David Bowie, Led Zeppelin, the Sex Pistols, and Chrissie Hynde, among scores of others, Apathy for the Devil is a picaresque memoir that bears witness to the beautiful and the damned of this turbulent decade. As a college dropout barely out of his teens, Kent's first five interviews were with the MC5, Captain Beefheart, the Grateful Dead, the Stooges, and Lou Reed. But after the excitement and freedom of those early years, his story would come to mirror that of the decade itself, as he slipped into excess and ever-worsening heroin use. Apathy for the Devil is a compelling story of inspiration, success, burn out, and rebirth from a classic wordsmith.
This collection of interviews, all conducted by the author, focuses on the children of Hollywood legends. Each child (and, in one case, grandchild) talks about the joys and difficulties of growing up in the shadow of the Hollywood spotlight. While some were significantly influenced by their famous parents and chose a career in entertainment, others felt no attraction toward the glamour of Tinseltown fame. Among the interviewees are the offspring of such major stars as Errol Flynn, Gary Cooper, Ingrid Bergman, Jimmy Stewart and Rosalind Russell, as well as such prominent supporting players as Jack Elam, Gene Lockhart, Billy Barty and Jesse White. The collection also includes a list of books and/or websites published by the children of the actors featured.
The first account of the Allied navies' vital contribution to the success of the D-Day landings and the Normandy campaign The Allied liberation of Nazi-occupied Europe is one of the most widely recognised events of modern history. The assault phase, Operation Neptune, began with the D-Day landings in Normandy--one of the most complex amphibious operations in history, involving 7,000 ships and nearly 200,000 men. But despite this immense effort, the wider naval campaign has been broadly forgotten. Nick Hewitt draws on fascinating new material to describe the violent sea battle which mirrored the fighting on land, and the complex campaign at sea which enabled the Allied assault. Aboard ships ranging from frail plywood landing craft to sleek destroyers, sailors were active combatants in the operation of June 1944, and had worked tirelessly to secure the Seine Bay in the months preceding it. They fought battles against German submarines, aircraft, and warships, and maintained careful watch to keep control of the English Channel. Hewitt recounts these sailors' stories for the first time--and shows how, without their efforts, D-Day would have failed.
Featuring a broad range of contemporary British novelists from Iain Banks to Jeanette Winterson, Louis de Bernieres to Irvine Welsh and Salman Rushdie, this book offers an excellent introductory guide to the contemporary literary scene. Each entry includes concise biographical information on each of the key novelists and analysis of their major works and themes. Fully cross-referenced and containing extensive guides to further reading, Fifty Contemporary British Novelists is the ideal guide to modern British fiction for both the student and the contemporary fiction buff alike.
First published in 1999, this volume re-examines narrative design in Sir Gawain and the Green Knight, The Faerie Queene, King Lear and Paradise Lost. Written in a period newly set on finding practical application for available systems of reasoning, these texts confront in their different ways reason’s absolute limitation in the face of a Real which it cannot adequately represent to itself or recruit to its own purposes. An influential model for the staging of such a confrontation was the mythic, cosmological narrative of Plato’s Timaeus. In their rewriting of Plato’s narrative the English texts deploy but also destabilize the ancient conceptual polarization of the ‘rational’ and the ‘irrational’ or ‘chaotic’, rethought in the terms offered by their period’s innovatory practices of reasoning. The study establishes the critical importance of telling a story of chaos by comparing the narrative method of its chosen texts with that adopted by Freud and Lacan as a means of reflection on the psychoanalytic encounter with an ultimately chaotic Real. This book has unusual interdisciplinary scope, and offers historically grounded, theoretically informed new readings of four major early modern English literary texts.
In November 2018, Baptist preacher Mark Harris beat the odds, narrowly fending off a blue wave in the sprawling Ninth District of North Carolina. But word soon got around that something fishy was going on in rural Bladen County. At the center of the mess was a local political operative named McCrae Dowless. Dowless had learned the ins and outs of the absentee ballot system from Democrats before switching over to the Republican Party. Bladen County's vote-collecting cottage industry made national headlines, led to multiple election fraud indictments, toppled North Carolina GOP leadership, and left hundreds of thousands of North Carolinians without congressional representation for nearly a year. In The Vote Collectors, Michael Graff and Nick Ochsner tell the story of the political shenanigans in Bladen County, exposing the shocking vulnerability of local elections and explaining why our present systems are powerless to monitor and prevent fraud. In their hands, this tale of rural corruption becomes a fascinating narrative of the long clash of racism and electioneering—and a larger story about the challenges to democracy in the rural South. In their preface to this second edition, Graff and Ochsner bring the story up to date, as accusations of voter fraud continue to pervade our national discourse. The Vote Collectors shows the reality of election stealing in one southern county, where democracy was undermined the old-fashioned way: one absentee ballot at a time.
This book provides essential guidance for all students who are thinking of studying for a postgraduate qualification in Britain. Alongside detailed information about the British university system (from the application process to the viva) Nicholas and Rosalind Foskett provide readers with an introduction to other essential pastoral and practical aspects to study in Britain: Immigration regulations; living and working in Britain; cultural mores and expectations of student life; finance and support systems. Postgraduate Study in the UK: The International Student′s Guide is easily accessible and is essential reading for anyone thinking about, or already enrolled on, a postgraduate course in the UK who is less familiar with the unique character of the British HE system and unfamiliar with British culture in general. SAGE Study Skills are essential study guides for students of all levels. From how to write great essays and succeeding at university, to writing your undergraduate dissertation and doing postgraduate research, SAGE Study Skills help you get the best from your time at university. Visit the SAGE Study Skills hub for tips, resources and videos on study success!
A prizewinning historian pens this biography of C.L. Franklin, the greatest African-American preacher of his generation, father of Aretha, and civil rights pioneer.
Everyday and Prophetic is the first book to describe and analyze at length the prophetic voice and the everyday voice in postwar and contemporary American poetry. Nick Halpern's commentaries on the work of Robert Lowell, A.R. Ammons, James Merrill, Adrienne Rich, Jorie Graham, and Louise Glück, serve the reader with a fresh and original context in which to see their work, and Postwar American poetry as a whole.
Henry Green: Class, Style, and the Everyday combines biography, social-historical context, and close readings of all of Green's novels to provide a clearer vantage-point from which to see into the challenges and pleasures awaiting the reader of Green's fiction.
Florida is steeped in a cultural blend of history unmatched by any other state. One day at a time, author and historian Nick Wynne offers a glimpse of this quirky and fascinating story, beginning with the 1539 arrival of Hernando de Soto. On February 22, 1959, the legendary five-hundred-mile race at Daytona first began. On March 22, 1982, the space shuttle "Columbia" launched from Cape Canaveral. Camp Blanding experienced a Nazi prisoner riot on December 22, 1943. Enjoy a notable nugget of history a day or a month at a time with this celebration of Sunshine State heritage.
Florida was the third Southern state to secede from the United States in 1860-61. With its small population of 140,000 and no manufacturing, few Confederate resources were allocated to protect the state. Some 15,000 Floridians served in the Union and Confederate armies (the highest population percentage of any southern state), but perhaps Florida's greatest contributions came from its production of salt (an essential need for preserving meat and manufacturing gunpowder), its large herds of cattle (which fed two southern armies), and its 1500 mile shoreline (which allowed smugglers to bring critical supplies from Europe and the Carribean). Florida in the Civil War: Blockaders will focus on the men and ships that fought this prolonged battle at sea, along the long and largely vacant coasts of the Sunshine State and on Florida soil. The information will be drawn from official sources, newspaper articles and private accounts. Approximately fifty (50) period photographs and drawings will be incorporated into the text.
“The most important book to be written in more than 40 years about the rise of Canadian literature... Arrival: The Story of CanLit brims and crackles, in equal measure, with information and energy.” — Winnipeg Free Press A Globe and Mail Top 100 Book National Post 99 Best Books of the Year In the mid-twentieth century, Canadian literature transformed from a largely ignored trickle of books into an enormous cultural phenomenon that produced Margaret Atwood, Alice Munro, Michael Ondaatje, Mordecai Richler, and so many others. In Arrival, acclaimed writer and critic Nick Mount answers the question: What caused the CanLit Boom? Written with wit and panache, Arrival tells the story of Canada’s literary awakening. Interwoven with Mount’s vivid tale are enlightening mini-biographies of the people who made it happen, from superstars Leonard Cohen and Marie-Claire Blais to lesser-known lights like the troubled and impassioned Harold Sonny Ladoo. The full range of Canada’s literary boom is here: the underground exploits of the blew ointment and Tish gangs; revolutionary critical forays by highbrow academics; the blunt-force trauma of our plain-spoken backwoods poetry; and the urgent political writing that erupted from the turmoil in Quebec. Originally published to coincide with the 150th anniversary of Canadian Confederation, Arrival is a dazzling, variegated, and inspired piece of writing that helps explain how we got from there to here.
Celebrating the dark origins of our most American music, Country reveals a wild shadowland of history that encompasses blackface minstrels and yodeling cowboys; honky-tonk hell and rockabilly heaven; medieval myth and musical miscegenation; sex, drugs, murder; and rays of fierce illumination on Elvis, Jerry Lee Lewis, and others, famous and forgotten, whose demonology is America's own. Profusely and superbly illustrated, Country stands as one of the most brilliant explorations of American musical culture ever written.
Fascinating facts and significant events of the Civil War in Florida, organized by calendar dates and accompanied by photos and illustrations. Mainland America’s southernmost state has more than its share of Civil War stories. In January 1861, Florida militia forces captured the old Spanish Castillo de San Marcos, then known as Fort Marion, from the single Union soldier who guarded it. In 1862, Union forces recaptured it without a single shot fired. Union general Edward Moody McCook—later minister to Hawaii—accepted the surrender of Tallahassee on May 10, 1865, and on May 13, he read the Emancipation Proclamation to an assembled crowd of white Floridians and former slaves on the steps of the Knott House in the city. In this illustrated book, local historians Nick Wynne and Joe Knetsch detail a Civil War moment for each date on the calendar—so you can take in a tidbit every day, or enjoy a fascinating read all at once.
It's not the usual boring history read. It's a fast-paced, easy to read, behind the scenes look at the making of Iowa and Illinois focusing on Eastern Iowa and Western Illinois.
In this new account of Franklin's early life, Pulitzer finalist Nick Bunker portrays him as a complex, driven young man who elbows his way to success. From his early career as a printer and journalist to his scientific work and his role as a founder of a new republic, Benjamin Franklin has always seemed the inevitable embodiment of American ingenuity. But in his youth he had to make his way through a harsh colonial world, where he fought many battles with his rivals, but also with his wayward emotions. Taking Franklin to the age of forty-one, when he made his first electrical discoveries, Bunker goes behind the legend to reveal the sources of his passion for knowledge. Always trying to balance virtue against ambition, Franklin emerges as a brilliant but flawed human being, made from the conflicts of an age of slavery as well as reason. With archival material from both sides of the Atlantic, we see Franklin in Boston, London, and Philadelphia as he develops his formula for greatness. A tale of science, politics, war, and religion, this is also a story about Franklin's forebears: the talented family of English craftsmen who produced America's favorite genius.
Indispensable for legal practitioners, this book is an excellent reference to the 1999 Uninsured Drivers Agreement. It includes a series of standard letters, checklists and diary entries to guide practitioners through each aspect of such a claim.
What are you waiting for? Whether you’re dreaming about starting a business, learning about entrepreneurship, or on the brink of creating a new opportunity right now, don’t wait. Open this book. Inside you will find everything you need. This book contains: a vivid new way to learn about and to practice entrepreneurship. practical exercises, questions and activities for each step in your process. specific principles derived from the heuristics of expert entrepreneurs. 70+ case briefs of entrepreneurs across industries, geographies and time. applications to social entrepreneurship as well as the creation of opportunities in large enterprises. data that will challenge assumptions you might have about entrepreneurship. a broader perspective about the science of entrepreneurship and implications for how individuals can shape their own situation. extra resources are also available on the accompanying website: http://www.effectuation.org/ You will find these ideas presented in a concise, modular, graphical form, perfect for those learning to be entrepreneurs or already in the thick of things. If you want to learn about entrepreneurship in a way that emphasizes action, this book is for you. If you have already launched your entrepreneurial career and are looking for new perspectives, this book is for you. Even if you are someone who feels your day job is no longer creating anything novel or valuable, and wonders how to change it, this book is for you. Anyone using entrepreneurship to create the change they want to see in the world will find a wealth of thought-provoking material, expert advice, and practical techniques inside. So what are you waiting for?
This is the first account of Dante's reception in English to address full chronological span of that process. Individual authors and periods have been studied before, but Dante's British Public takes a wider and longer view, using a selection of vivid and detailed case studies to record and place in context some of the wider conversations about and appropriations of Dante that developed in Britain across more than six centuries, as access to his work extended and diversified. Much of the evidence is based on previously unpublished material in (for example) letters, journals, annotations and inventories and is drawn from archives in the UK and across the world, from Milan to Mumbai and from Berlin to Cape Town. Throughout, the role of Anglo-Italian cultural contacts and intermediaries in shaping the public understanding of Dante in Britain is given prominence - from clerics and merchants around Chaucer's time, through itinerant scholars, collectors and tourists in the early modern period, to the exiles and expatriates of the nineteenth and twentieth centuries. The final chapter brings the story up to the present, showing how the poet's work has been seen (from the fourteenth century onwards) as accessible to 'the many', and demonstrating some of the means by which Dante has reached a yet wider British public over the past century, particularly through translation, illustration, and various forms of performance.
A forgotten singer from the early days of jazz is at the center of this riveting book -- a narrative that is part mystery, part biography, part meditation on the meaning and power of music.
The Gothic is wildly diverse. It can refer to ecclesiastical architecture, supernatural fiction, cult horror films, and a distinctive style of rock music. It has influenced political theorists and social reformers, as well as Victorian home décor and contemporary fashion. Nick Groom shows how the Gothic has come to encompass so many meanings by telling the story of the Gothic from the ancient tribe who sacked Rome to the alternative subculture of the present day. This unique Very Short Introduction reveals that the Gothic has predominantly been a way of understanding and responding to the past. Time after time, the Gothic has been invoked in order to reveal what lies behind conventional history. It is a way of disclosing secrets, whether in the constitutional politics of seventeenth-century England or the racial politics of the United States. While contexts change, the Gothic perpetually regards the past with fascination, both yearning and horrified. It reminds us that neither societies nor individuals can escape the consequences of their actions. The anatomy of the Gothic is richly complex and perversely contradictory, and so the thirteen chapters here range deliberately widely. This is the first time that the entire story of the Gothic has been written as a continuous history: from the historians of late antiquity to the gardens of Georgian England, from the mediaeval cult of the macabre to German Expressionist cinema, from Elizabethan Revenge Tragedy to American consumer society, from folk ballads to vampires, from the past to the present. ABOUT THE SERIES: The Very Short Introductions series from Oxford University Press contains hundreds of titles in almost every subject area. These pocket-sized books are the perfect way to get ahead in a new subject quickly. Our expert authors combine facts, analysis, perspective, new ideas, and enthusiasm to make interesting and challenging topics highly readable.
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