This title was first published in 2000: Although the main tragedy of the wars which first erupted in 1991 in former Yugoslavia lies within the Balkan region, the war's shadow is global in outreach. Using a mainly ethnographic approach, this is an exploration of how the Balkan wars have affected the everyday life and mental health in particular of Serbian immigrants and their families in Australia, and how they have responded to long-distance grief, devastation and dislocation. The work examines how the mass media has enabled migrants to see and feel the impact of events happening in their homeland more vividly than in any previous conflict and how the international consensus which blames the Serbs for perpetrating the wars has stigmatized this immigrant community. In doing so, the author, who is a mental health expert, deals with issues of globalization, fragmentation and adaptation of national and cultural identities, grief and alienation, and the effects of these on mental health and well-being.
A fresh look at informal communication, and how information spreads rapidly...An absorbing and compelling book." -Daniel J. Levitin, author of This Is Your Brain on Music and The World in Six Songs "Nicholas DiFonzo is one of the world's experts on why rumors spread. If you've ever wondered where rumors come from or whether some new rumor is true, this book will fascinate you." - Chip Heath, coauthor of Made to Stick: Why Some Ideas Survive and Others Die During the 2008 presidential election, both campaigns sought to detect, decipher, and defuse a host of derogatory rumors. After Hurricane Katrina, rumors swirled about stranded residents shooting rescue workers. Tipping off the economic crisis, costly rumors crippled financial institutions as they flew through the stock market. Pyschologist Nicholas DiFonzo has studied hearsay for more than fifteen years, and in this book he shows how the process that gave rise to these troubling rumors is fundamentally the same as a tête-à-tête around the company watercooler. With The Watercooler Effect, you'll learn: *how businesses or campaigns can control destructive rumors *how to sort fact from fiction *why a "no comment" response can be more detrimental than helpful *how an organization can increase trust from within *why rumors can actually become more truthful the more they spread DiFonzo argues that rumors stem from our deeply rooted motivation to make sense of the world and are a window into both individual and group psychology. Using fascinating case studies and surprising research findings, The Watercooler Effect gives you the tools to find the truth behind the rumor.
Psychologist DiFonzo has studied hearsay for more than 15 years, and in this book he argues that rumors--and the tendency to believe them without question--stem from people's deeply rooted motivation to make sense of the world.
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