This work offers a state-of-the art survey of information systems research on electronic customer relationship management (eCRM). It provides important new frameworks derived from current cases and applications in this emerging field. Each chapter takes a collaborative approach to eCRM that goes beyond the analytical and operational perspectives most often taken by researchers in the field. Chapters also stress integration with other enterprise information systems. The book is organized in four parts: Part I presents an overview of the role of CRM and eCRM in marketing and supply chain management; Part II focuses on the organizational success factors behind eCRM implementation; Part III presents cases of eCRM performance enhancement; and Part IV addresses eCRM issues in business-to-consumer commerce.
The Portal to Lean Production: Principles and Practices for Doing More with Less describes the steps, difficulties, and rewards of implementing lean production. The book moves beyond concepts to address practical matters. The authors provide enough information for you to begin implementing lean production within your organization. This book
Newly revised and extensively updated, the fifth edition of Mammalogy explains and clarifies the subject of mammalian biology as a unified whole, taking care to discuss the latest and most fascinating discoveries in the field. In recent years we witnessed significant changes in the taxonomy of mammals. The authors kept pace with such changes and revised each chapter to reflect the most current data and statistics available. New pedagogical elements, including chapter outlines, lists of key morphological characteristics, and further reading sections, help readers grasp the most important concepts and explore additional content on their own." --Book Jacket.
The Great Depression was a terrible blow for the Bay Area's thriving art community. A few private art projects kept a small number of sculptors working, but for the majority, prospects of finding new commissions were grim. By the mid-1930s, Pres. Franklin D. Roosevelt's New Deal program had gathered steam, and assistance was provided to the nation's art community. Salvation came from the Works Progress Administration (WPA), which employed thousands of artists to produce sculpture for public venues. The Bay Area art community subsequently benefitted from the need to fill the then-forthcoming Golden Gate International Exposition (GGIE) with sculpture of all shapes and sizes. As bad as the Depression was, its legacy more than 80 years on is one of beauty. The Bay Area is dotted with sculpture from this era, the majority of it on public display. Depression-Era Sculpture of the Bay Area is a visual tour of this artistic bounty.
In its early years the United States Consular Service was a relatively amateurish organization, often staffed by unsuitable characters whose appointments had been obtained as political favours from victorious presidential candidates—a practice known as the Spoils System. Most personnel changed every four years when new administrations came in. This compared unfavourably with the consular services of the European nations, but gradually by the turn of the twentieth century things had improved considerably—appointment procedures were tightened up, inspections of consuls and how they managed their consulates were introduced, and the separate Consular Service and Diplomatic Service were merged to form the Foreign Service. The first appointments to Britain were made in 1790, with James Maury becoming the first operational consul in the country, at Liverpool. At one point, there was a network of up to ninety US consular offices throughout the UK, stretching from the Orkney Islands to the Channel Islands. Nowadays, there is only the consular section in the embassy and the consulates general in Edinburgh and Belfast.
Democracies are under attack in many countries including our own. Wannabe dictators feel threatened by democraciesÕ existence. Their destructive efforts are abetted by democraciesÕ citizen apathy. This book examines the institutions, the ÒcolumnsÓ that support democracy. They include such institutions as independent media, K-12 and higher education, respected, independent judges, accessible voting systems, and public libraries. These institutions support both an active citizenry and meaningful checks on executivesÕ abuses. This book calls Americans to action Ð with suggestions. It also contains the authorÕs ÒcolumnsÓ Ð an example of citizen use of the column of democracy called media.
The Constitutional State provides an original account of the nature of the state and its constitution. This account casts light on some of the central puzzles faced by writers on constitutions - such as the possibility of states to undertake actions and form intentions, and the moral significance of these actions for the state's citizens.
Supply chain scheduling is a relatively new research area with less than 20 years of history. It is an intersection of two traditional areas: supply chain management and scheduling. In this book, the authors provide a comprehensive coverage of supply chain scheduling. The book covers applications, solution algorithms for solving related problems, evaluation of supply chain conflicts, and models for encouraging cooperation between decision makers. Supply chain scheduling studies detailed scheduling issues within supply chains, as motivated by a variety of applications in the real world. Topics covered by the book include: Coordinated decision making in centralized supply chains, including integrated production and distribution scheduling, joint scheduling and product pricing, and coordinated subcontracting and scheduling. Coordination and competition issues in decentralized supply chains, including conflict and cooperation within scheduling decisions made by different parties in supply chains, and both cooperative and non-cooperative supply chain scheduling games. The book describes a variety of representative problems within each of these topics. The authors define these problems mathematically, describe corresponding applications, and introduce solution methods for solving each problem to improve supply chain performance.
A dazzlingly erudite synthesis of history, philosophy, anthropology, genetics, sociology, economics, epidemiology, statistics, and more" (Frank Bruni, The New York Times), Blueprint shows why evolution has placed us on a humane path -- and how we are united by our common humanity. For too long, scientists have focused on the dark side of our biological heritage: our capacity for aggression, cruelty, prejudice, and self-interest. But natural selection has given us a suite of beneficial social features, including our capacity for love, friendship, cooperation, and learning. Beneath all of our inventions -- our tools, farms, machines, cities, nations -- we carry with us innate proclivities to make a good society. In Blueprint, Nicholas A. Christakis introduces the compelling idea that our genes affect not only our bodies and behaviors, but also the ways in which we make societies, ones that are surprisingly similar worldwide. With many vivid examples -- including diverse historical and contemporary cultures, communities formed in the wake of shipwrecks, commune dwellers seeking utopia, online groups thrown together by design or involving artificially intelligent bots, and even the tender and complex social arrangements of elephants and dolphins that so resemble our own -- Christakis shows that, despite a human history replete with violence, we cannot escape our social blueprint for goodness. In a world of increasing political and economic polarization, it's tempting to ignore the positive role of our evolutionary past. But by exploring the ancient roots of goodness in civilization, Blueprint shows that our genes have shaped societies for our welfare and that, in a feedback loop stretching back many thousands of years, societies are still shaping our genes today.
The Year Book of Medicine brings you abstracts of the articles that reported the year's breakthrough developments in medicine, carefully selected from more than 500 journals worldwide. Expert commentaries evaluate the clinical importance of each article and discuss its application to your practice. There's no faster or easier way to stay informed! Sections are included on Rheumatology, Infectious Disease, Hematology and Oncology, Kidney, Water, and Electrolytes, Pulmonary Disease, Heart and Cardiovascular Disease, The Digestive System, and Endocrinology, Diabetes, and Metabolism.
Examines the links between unhealthy consumer products, business-influenced politics, and the challenges of disease, arguing that commercial interests have a greater impact on health care than scientists and policymakers.
NATIONAL BESTSELLER • With stark poignancy and political dispassion Tightrope addresses the crisis in working-class America while focusing on solutions to mend a half century of governmental failure. This must-read book from the authors of Half the Sky “shows how we can and must do better” (Katie Couric). "A deft and uniquely credible exploration of rural America, and of other left-behind pockets of our country. One of the most important books I've read on the state of our disunion."—Tara Westover, author of Educated Drawing us deep into an “other America,” the authors tell this story, in part, through the lives of some of the people with whom Kristof grew up, in rural Yamhill, Oregon. It’s an area that prospered for much of the twentieth century but has been devastated in the last few decades as blue-collar jobs disappeared. About a quarter of the children on Kristof’s old school bus died in adulthood from drugs, alcohol, suicide, or reckless accidents. While these particular stories unfolded in one corner of the country, they are representative of many places the authors write about, ranging from the Dakotas and Oklahoma to New York and Virginia. With their superb, nuanced reportage, Kristof and WuDunn have given us a book that is both riveting and impossible to ignore.
1 Henry of Lancaster and the English Expedition to Aquitaine, 1345-46 -- 2 English and Welsh Soldiers: Troop Types in Lancaster's Army -- 3 Raising an Army: Recruitment and Composition -- 4 Paying an Army: Financial Administration -- 5 The Twin Victories: The First Campaign, 1345 -- 6 Siege and Conquest by Sword: The Second Campaign, 1346 -- 7 Lancaster's War Retinue in 1345: Formation and Structure -- 8 Lancaster's War Retinue in 1345: Cohesion and Stability -- 9 An Era of Military Professionalism: Careers and Patterns of Service
An exploration of the proliferation of paper in early modern Britain and its far-reaching effects on politics and society. We are used to thinking of ourselves as living in a time when more information is more available than ever before. In The Specter of the Archive, Nicholas Popper shows that earlier eras had to grapple with the same problem—how to deal with too much information at their fingertips. He reveals that early modern Britain was a society newly drowning in paper, a light and durable technology whose spread allowed statesmen to record drafts, memoranda, and other ephemera that might otherwise have been lost, and also made it possible for ordinary people to collect political texts. As original paperwork and copies alike flooded the government, information management became the core of politics. Focusing on two of the primary political archives of early modern England, the Tower of London Record Office and the State Paper Office, Popper traces the circulation of their materials through the government and the broader public sphere. In this early media-saturated society, we find the origins of many issues we face today: Who shapes the archive? Can we trust the pictures of the past and the present that it shows us? And, in a more politically urgent vein: Does a huge volume of widely available information (not all of it accurate) risk contributing to polarization and extremism?
Tracing the history of economic sanctions from the blockades of World War I to the policing of colonial empires and the interwar confrontation with fascism, Nicholas Mulder combines political, economic, legal, and military history to reveal how a coercive wartime tool was adopted as an instrument of peacekeeping by the League of Nations.This timely study casts an overdue light on why sanctions are widely considered a form of war, and why their unintended consequences are so tremendous.
The San Francisco Bay Area's art community was thriving until the Great Depression strangled commerce in the 1930s. Pres. Franklin D. Roosevelt's New Deal art programs brought relief to many talented but financially strapped artists. Their legacy, and that of the New Deal, adorns the walls and halls of many public spaces throughout the region. Murals cover the lobbies of the Coit Memorial Tower, the Beach Chalet, and the Aquatic Park Bathhouse (today's San Francisco Maritime Museum) and decorate many public schools and post offices. Today, almost all of this wonderful art can be viewed by the public, free of charge.
Most recent sociological work on the theory of class is based on a distinction between Weberian and Marxist approaches. For the first part of this volume, the authors use this distinction to review the literature on the middle class, concentrating particularly on the traditions of Marxist theory and of the more empirical work inspired by Max Weber. They show, however, that this distinction is of limited utility in reconstructing a theory of the middle class.
The spread of industrialism, the emergence of professionalism, the challenge to slavery - these and other developments fueled an anxious debate about work in antebellum America. In this book, Nicholas K. Bromell discusses the ways in which American writers participated in this cultural contestation of the nature and meaning of work. In chapters on Thoreau, Melville, Hawthorne, Rebecca Harding Davis, Susan Warner, Harriet Beecher Stowe, and Frederick Douglass, Bromell shows how these writers not only scrutinized work - be it factory labor, agriculture, maternal labor, or slave labor - but also reflected upon its relation to their own work of writing. Bromell argues that American writers generally sensed a deep affinity between the mental labor of writing and such bodily labors as blacksmithing, house building, housework, mothering, field labor, growing beans, and so on. Nevertheless, writers resisted identifying their labor as purely or simply bodily, both because society placed mental and spiritual labor at the top of its scale of values and because the body was so often the site of gender or racial subjugation. Bromell also makes important contributions to three areas of nineteenth-century social history. He probes the period's conflicting ideas of mothers as both spiritual "angels of the house" and ineluctably embodied laborers in the home. Using as an example the exhibitions of the Massachusetts Charitable Mechanic Association, he discusses the advent of an industrial ideology that sought to devalue the meaning of skilled manual labor. Finally, he suggests that, paradoxically, slaves were sometimes able to find in their labor a mode of self-actualization within slavery. Deftlycombining literary and social history, canonical and noncanonical texts, primary source material and contemporary theory, By the Sweat of the Brow establishes work as an important subject of cultural criticism. At the same time, it contributes to discussions of race, gender, and the body in American literary studies.
The Great War confronted Australia’s fledgling field and garrison artillery forces with a seemingly insurmountable challenge: to rapidly raise, prepare, deploy and engage in history’s most lethal war to date. By 1915, the Australian artillery entered into a bloody contest of learning and adaptation against resourceful and resolute opponents, where the stakes would be measured in thousands of soldiers’ lives. Far from popularly-held views of the Great War as one of stalemate and stagnation, Clash of the Gods of War: Australian Artillery and the Firepower Lessons of the Great War reveals a dynamic and rapidly evolving battle-scape, as artillery planners on each side sought to combine innovative concepts, technology and tactics into victory. The book draws on an unparalleled array of perspectives on artillery and firepower, presented by Australian and international experts and practitioners over four years during the Firepower: Lessons from the Great War seminar series, commemorating the Centenary of Anzac. From Anzac Cove to the Hindenburg Line, Clash of the Gods of War tells a gripping Australian story of the Great War through the lens of artillery – the most lethal and influential arm of the war – and considers the legacy that its evolutionary journey holds for warfare today.
This is an open access title available under the terms of a CC BY-NC-ND 4.0 International licence. It is free to read on the Oxford Academic platform and offered as a free PDF download from OUP and selected open access locations. Research on concepts has concentrated on how people apply concepts when presented with a stimulus. Equally important, however, is the use of concepts offline, while planning what to do or thinking about what is the case. There is strong evidence that inferences driven by conceptual thought draw heavily on special-purpose resources--sensory, motoric, affective, and evaluative. At the same time, concepts afford general-purpose recombination and support content-general reasoning processes, which have long been the focus of philosophers. There is a growing consensus that a theory of concepts must encompass both kinds of processes. Nicholas Shea shows how concepts can act as an interface between content-general reasoning and special-purpose systems. Concept-driven thinking can take advantage of the complementary costs and benefits of each. This book sets out an empirically-based account of the different ways in which thinking with concepts leads us to new conclusions and underpins planning and decision-making. It also outlines three useful implications of this account. First, it allows us to reconstruct the commonplace idea that thinking draws on the meaning of a concept. Second, it offers insight into how human cognition avoids the frame problem and the complementary, less discussed, 'if-then problem' for dispositions acquired from experience. Third, it shows that metacognition can apply to concepts and concept-driven thinking in various ways. The framework developed in the book elucidates what makes concept-driven thinking an especially powerful cognitive resource.
Addiction is rapidly becoming one of the most significant challenges to mental health today. According to the latest National Survey on Drug Use and Health (NSDUH, 2018), 19.7 million Americans, aged 12 and older, battled a substance disorder alone in 2017. Additionally, 8.5 million of those individuals also suffered from a mental health disorder, with millions more suffering from a range of other addictive disorders and associated behaviors that interfere with physical, social and emotional health. These alarming statistics highlight the crucial need for mental health providers to be kept up to date with the latest research on the full range of addiction treatment and recovery. ‘The Recovery Handbook: Understanding Addictions and Evidenced-Based Treatment Practices’ provides a comprehensive examination of the various forms of addiction, its physical and mental complexities, and, unlike other sources on addiction, effective evidence-based interventions that promote a healthy recovery. Particular attention is given to the nature of addiction, including environmental, genetic, and developmental factors; with authors examining the short- and long-term effects of a variety of addictions such as drug, alcohol, gambling, food, sex, shopping, work, and video gaming to name a few. This book will serve as a valuable resource for counselors, psychologists, professors, graduate students in the helping professions, as well as families of addicts, co-workers, and those suffering from addiction themselves.
The name Black Hawk permeates the built environment in the upper Midwestern United States. It has been appropriated for everything from fitness clubs to used car dealerships. Makataimeshekiakiak, the Sauk Indian war leader whose name loosely translates to "Black Hawk," surrendered in 1832 after hundreds of his fellow tribal members were slaughtered at the Bad Axe Massacre. Re-Collecting Black Hawk examines the phenomena of this appropriation in the physical landscape, and the deeply rooted sentiments it evokes among Native Americans and descendants of European settlers. Nearly 170 original photographs are presented and juxtaposed with texts that reveal and complicate the significance of the imagery. Contributors include tribal officials, scholars, activists, and others, such as George Thurman, the principal chief of the Sac and Fox Nation and a direct descendant of Black Hawk. These image-text encounters offer visions of both the past and present and the shaping of memory through landscapes that reach beyond their material presence into spaces of cultural and political power. As we witness, the evocation of Black Hawk serves as a painful reminder, a forced deference, and a veiled attempt to wipe away the guilt of past atrocities. Re-Collecting Black Hawk also points toward the future. By simultaneously unsettling and reconstructing the Midwestern landscape, Re-Collecting Black Hawk envisions new modes of pea
Johnson rose from obscure origins to become a major literary figure of the eighteenth century. Through a detailed survey of his major works and political journalism, Hudson constructs a complex picture of Johnson as a moralist forced to accept the realistic nature of politics during an era of revolutionary transition.
Norman history is covered by chapters on the detailed account of Pope Alexander III's deeds as abbot of Mont Saint-Michel that Robert of Torigni added to the monastic cartulary, on religious life in Rouen in the late 11th century, and on ducal involvement in dispute settlement.
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