In this distinctive study, Nicholas Luke explores the abiding power of Shakespeare's tragedies by suggesting an innovative new model of his character creation. Rather than treating characters as presupposed beings, Luke shows how they arrive as something more than functional dramatis personae - how they come to life as 'subjects' - through Shakespeare's orchestration of transformational dramatic events. Moving beyond dominant critical modes, Luke combines compelling close readings of Romeo and Juliet, Othello, Hamlet, Macbeth, and King Lear with an accessible analysis of thinkers such as Badiou, Žižek, Bergson, Whitehead and Latour, and the 'adventist' Christian tradition flowing from Saint Paul through Luther to Kierkegard. Representing a significant intervention into the way we encounter Shakespeare's tragic figures, the book argues for a subjectivity which is not singular or abiding, but perilous and leaping.
In The First British Trade Expedition to China, Nicholas D. Jackson explores the pioneering British trade expedition to China launched in the late Ming period by Charles I and the Courteen Association. While utilizing the vivid and unique perspective of its commander, Captain John Weddell, this study concentrates on the fleet’s adventures in south China between Portuguese Macao and the provincial capital, Guangzhou (Canton). Tracing the obscure origins of Sino-British diplomatic and commercial relations back to the late Ming era, Jackson examines the first episodes of Sino-British interaction, exchange, and collision in the seventeenth century. His definitive narrative and original analysis constitute a groundbreaking study of early modern British initiatives and enterprise in the coastal areas of south China. The book begins by sketching the Tudor-Stuart historical background of British trade expansion in Asia before precisely reconstructing the voyages of East India Company and then Courteen ships to Guangdong province. The core of the narrative illuminates the communications, intrigues, and confrontations between Ming officials and the British commanders and merchants. The monograph concludes with an analysis outlining the major lessons learned by all the personalities and parties involved in those unprecedented encounters and clashes. Among other theses, Jackson argues that this expedition demonstrates that as early as the seventeenth century, a significant difference in naval-military strength and sophistication obtained between Great Britain and China. “This book presents vivid and arresting details highlighting the differences between the early modern and modern eras. It features quasi-piratical actions by men with the audacity to venture into unknown lands, who were on the one hand defrauded by ‘interpreters’ of dubious origin and ‘officials’ of unverified credentials, but nonetheless emerged from the fray with laden ships and the incremental knowledge that contributed to the subsequent economic dominance of Europe.” —Evelyn S. Rawski, University of Pittsburgh “In this lively account of Sino-British exchanges, Nicholas D. Jackson provides us with the first book-length narrative of the much-neglected Weddell voyage to China in 1637. Scholars of the British Empire and East-West interactions will find much relevance in this masterfully delivered dialogue between two contending world powers.” —Paul A. Van Dyke, author of The Canton Trade: Life and Enterprise on the China Coast, 1700–1845
This book will teach you how to eliminate what customers hate and lead your market and customer satisfaction. Whether you’re selling to consumers or business-to-business (B2B), perfection in the marketplace does not exist. When making buying decisions, customers are faced with an array of imperfect choices. The best organizations in the world are not only delivering great customer experience, but they’re also taking steps to proactively avoid the things that customers hate. These companies have learned that if you can eliminate what customers hate, you will instantly become the best option in your market. No company, brand, or service enjoys 100 percent love. There will always be some degree of hate in the mix. Hate is a source of friction, and if there is too much friction, the process of moving products and services— regardless of their high quality—into the hands of customers will grind to a halt. What Customers Hate will show you how to avoid the common pitfalls that have damaged some of the best organizations, and best teams in the world, and how to change the philosophical view of customer experience so you can learn that customer experience is actually an innovation activity. This customer experience playbook will give you actionable takeaways that include: How to turn an upset customer into a customer for life, in five easy steps. Why “haters” will determine your organization’s growth and profitability. How to thrive in the “experience economy.” The importance of the five-touch journey mapping. The impact of hate-love personification. How to turn your customers into “Evangelists.” The power of: Attraction, Promotion, Retention, and Avoiding Deflection. The secrets of the best organizations in the world. This book is the product of many years of front-line work with some of the top brands in the world and their customers. Set aside the theories and concepts, this is the playbook you need. You’ll find that this approach will make it fast and easy to drive scalable growth, profitability, and most importantly, customer happiness.
Urban planning is not just about applying a suite of systematic principles or plotting out pragmatic designs to satisfy the briefs of private developers or public bodies. Planning is also an activity of imagination, with a stock of wisdom and an array of useful methods for making decisions and getting things done. This critical introduction uncovers and celebrates this imagination and its creative potential. Nicholas A. Phelps explores the key themes and driving questions in the circulation of planning ideas and methods over time and across spaces, identifying the contrasts and commonalities between urban planning systems and cultures. He argues that the tools for inclusive urban planning are today, more than ever, not solely restricted to the hands of planning bodies, but are distributed across citizens, a variety of organizations (what Phelps calls ‘clubs’) and states. As a result, the book sets the ground for the new arrangements between these groups and actors which will be central to the future of urban planning. By unsettling standard accounts, this book compels us towards more critical and creative thinking to ensure that the imagination, wisdom and methods of urban planning are mobilized towards achieving the aspiration of shaping better places.
Dust storms are a vital component of the environment. This book explores and summarises recent research on where dust storms originate, why dust storms are generated, where dust is transported and deposited, the nature of dust deposits and the changing frequency of dust storms over a range of time-scales. It is the first global study of causes and effects of dust storms, which are one of the increasing nature catastrophes.
This book provides a unique account of how perceived justice is influenced by various aspects of an organizational merger and investigates the impact on behavior for those involved in the process. Drawing from both psychological and sociological insights, the author considers justice from an individual and group perspective in light of the political and strategic implications of mergers and acquisitions. Experiences from two empirical cases are used to consider the depth of theoretical analysis provided, in terms of practical outcomes for both organizations and employees alike. In this pioneering new book, the author explores communication, employee attitudes, trust and commitment, and the psychological contract between the employee and the organization, emphasizing the importance of developing a new meaning of organizational culture. Although primarily aimed at an academic audience, this book will also be useful to practitioners as it illuminates the potential pitfalls of overlooking the importance of fair treatment in the workplace.
This book, which is written from a practitioner’s perspective, fills the void by providing the reader with a toolkit and guiding principles to manage money when markets are in turmoil. It features ten case studies beginning with the breakdown of the Bretton Woods fixed exchange rate system through the current situation in which investors are assessing whether China could become the next bubble. Each chapter discusses how the respective crisis or bubble unfolded at the time, the way policymakers and markets responded, and the optimal strategy for positioning portfolios. The goal is to share these experiences and the lessons from them, so investors will be better prepared for future shocks. The opening chapter explores whether there are common patterns in movements of interest rates and exchange rates that investors can exploit. A conceptual framework is presented that helps explain why this is the case for traditional currency crises, but less so for asset bubbles. The concluding chapter ties the episodes together and considers how the nature of financial crises has evolved since the collapse of Bretton Woods. We cite factors that make it difficult for policymakers and investors to detect problems in advance of an asset bubble. The good news is investors get a second chance to outperform when markets are over-sold; however, they need to formulate a strategy to limit the damage during the sell-off phase and to capitalize on the eventual recovery.
The Law of Health Care Finance and Regulation is based on Part III, “Institutions, Providers, and the State,” of parent book Health Care Law and Ethics and adds additional coverage of a variety of issues that have shaped health care finance law. Integrating public health, financial and ethical issues, this casebook uses compelling case law, clear notes and comprehensive background information to illuminate the complex and dynamic field of health care law. Key Features: Based on material in Part III of the popular parent book, “Institutions, Providers, and the State,” along with coverage of duty to treat, hospital liability, managed care liability, and regulating access to drugs. Includes cases and material not found in the parent book on: • Judicial and administrative review of Medicare decisions. Certificate of need laws. Review immunity. Integrates public health and ethics issues and features clear notes that provide context, smooth transitions between cases, and background information. Website provides background materials, updates of important events, additional relevant topics and links to other resources on the Internet.
This book takes a critical look at the war itself and its leaders, for the most part from a tactical perspective, or how the battles were fought, but also from a strategic perspective, that is, why the battles were fought"--Introduction.
This is the only English language book on bistatic radar and provides a history of bistatic systems that points out to potential designers, the applications that have worked and the dead-ends not worth pursuing.
After decades of evolving practice often tested in court, development impact fees have become institutionalized in the American planning and local government finance systems. But, they remain contentious, especially as they continue to evolve. This book is the third in a series of impact fee guidebooks for practitioners, following A Practitioner’s Guide to Development Impact Fees and Impact Fees: Proportionate Share Development Fees. Proportionate Share Impact Fees and Development Mitigation is the culmination of the authors’ careers devoted to pioneering applications of the dual rational nexus test. That test requires (1) establishing the rational nexus between the need for infrastructure, broadly defined, to mitigate the impacts of development and (2) ensuring that development mitigating its infrastructure impacts benefits proportionately. The book elevates professional practice in two ways. First, it shows how the rational nexus test can be applied to all forms of development infrastructure impact mitigation. Second, it establishes the link between professional ethics and equity as applied to proportionate share impact fees and development mitigation. The book is divided into four parts, with the first reviewing policy and legal foundations, the second detailing the planning, calculation, and implementation requirements, the third exploring economic, ethical, and equity implications, and the fourth presenting state-of-the-art case studies. Proportionate Share Impact Fees and Development Mitigation sets new standards for professional practice.
Technology, Globalization, and Sustainable Development offers a unified, transdisciplinary approach for transforming the industrial state in order to promote sustainable development. The authors present a deep analysis of the ways that industrial states – both developed and developing – are currently unsustainable and how economic and social welfare are related to the environment, to public health and safety, and to earning capacity and meaningful and rewarding employment. The authors offer multipurpose solutions to the sustainability challenge that integrate industrial development, employment, technology, environment, national and international law, trade, finance, and public and worker health and safety. The authors present a compelling wake-up call that warns of the collision course set between the current paths of continued growth and inevitable unsustainability in the world today. Offering clear examples and real solutions, this textbook illustrates how the driving forces that are currently promoting unsustainability can be refocused and redesigned to reverse course and improve the state of the world. This book is essential reading for those teaching and studying sustainable development and the critical roles of the economy, employment, and the environment.
An introduction to basic and advanced cardiac and trauma life support. This text embodies the principles and practices advocated by the World Federation of Societies of Anaesthesiologists' Committee on Cardiopulmonary Cerebral Resusitation and Critical Care and incorporates American Heart Association Conference guidelines on CPR and emergency care. Includes complete coverage of resuscitation medicine--basic, advanced and prolonged cardiac and traumatic life support. Approved by the WFSA.
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