Often one hears about "benchmarking" in business, but what does this really mean? Neil G Van Luven covers this expertly in concise terminology. This is the first time in one place that these topics are explained, including best practice customer satisfaction issue handling; a new way of looking at and interpreting billings and receivable trends; what constitutes "terms and conditions"; how to "maximize working capital performance"; training the trainer, prepayments, and why they are important; impact of eCommerce; credit insurance; payment vehicles; customer and supplier relationships; centralization; lockboxes; sales commission policies; outsourcing; factoring; securitization; free ride ratio; Intranet; EDSO and EDPO; and many others. This book gives details of Balance Sheet Optimization and how this can work for you, as illustrated by reader comments. "Your book is amazing. I bought it three months ago and I have already implemented some of the suggestions. My supervisors have been most impressed and it has resulted in a promotion which I received today. Thank you for writing this book." - Wilfred Millstone "I have become noticed by my senior management because I articulated several of the suggestions and they are now taking greater notice of me for which I have to thank you." - William Cashmore "I read your book and at first I thought it was going to be too high level for me to fully understand. However, I am now using several of the concepts which have impressed my colleagues. I am now confident that it will lead to personal improvement and more salary for which I thank you." - Sally Monfreddie