Naomi Karten's Books

Managing Expectations

Working with People Who Want More, Better, Faster, Sooner, NOW!

By: Naomi Karten

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Managing Expectations

Working with People Who Want More, Better, Faster, Sooner, NOW!

By: Naomi Karten

This is the digital version of the printed book (Copyright © 1994). People have expectations. Your clients, for example. Sometimes their expectations of you seem unreasonable. But sometimes your expectations of them seem just as unreasonable (in their eyes). The problem is that these mismatched expectations can lead to misunderstandings, frayed nerves, and ruffled feathers. More seriously, they often lead to flawed systems, failed projects, and a drain on resources. Managing Expectations shows how to identify expectations and suggests ways to gain more control of them. In today's turbulent business world, understanding and meeting your customers' expectations is indeed a challenge, and it's not hard to understand why: Expectations affect a range of interactions, including service responsiveness, service capability, product functionality, and project success. Expectations are difficult to control and impossible to turn off. However, by learning to identify and influence what your customers expect, you can dramatically improve the quality, impact, and effectiveness of your services. Contents include sections on communication skills, information gathering, policies and practices, building win-win relationships, as well as a concluding chapter on how to formulate an action plan. A Step-by-Step Guide to Managing Expectations Guard Against Conflicting Messages Use Jargon with Care Identify Communication Preferences Listen Persuasively Help Customers Describe Their Needs Become an Information-Gathering Skeptic Understand Your Customers' Context Try the Solution On for Size Clarify Perceptions Set Uncertainty-Managing Service Standards When Appropriate, Just Say Whoa Build Win-Win Relationships Formulate an Action Plan

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Page Count

277

Publisher

Addison-Wesley

Published Date

ISBN 10

0133488667

ISBN 13

9780133488661

Communication Gaps and How to Close Them

By: Naomi Karten

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Communication Gaps and How to Close Them

By: Naomi Karten

This is the digital version of the printed book (Copyright © 2002). The success of systems or software development depends on effective communication. But have you ever had trouble articulating a complex concept? Have you ever doubted that someone truly understood you–or that you completely received someone’s message? Managers and technical professionals have to communicate effectively in order to understand client requirements, build work-related relationships, meet market demands, and survive time pressures. So often, though, communication breaks down, and nothing gets done (or done well, at least). Thankfully, Naomi Karten–author of Managing Expectations–is here to help. Readers learn how to improve the way they handle a wide variety of communication conflicts, from one-on-one squabbles to interdepartmental chaos to misinterpretations between providers and customers. Drawing on a variety of recognizable experiences and on useful models for understanding personalities, such as the Myers-Briggs Type Indicator and the teachings of family therapist Virginia Satir, Karten provides a series of powerful tools and concepts for resolving communication problems–as well as methods for preventing them in the first place. Inadequate communications include misunderstood or missed messages, contradictory or mixed messages, and messages that are intentionally sabotaged. As the author notes, these miscommunications “can have a damaging, puzzling, and counterproductive impact on projects and relationships.” Karten helps readers identify many of the common factors that can cause communication gaps. For example, mistaken assumptions of understanding lack of follow-up unfixed project terminology emotional baggage personality conflicts mismatched communication preferences Karten’s witty, conversational tone makes this book easy to read; her real-life stories and examples make it easy to understand; and her use of hilarious cartoons by Mark Tatro brings her lessons to life. Communication Gaps and How to Close Them is a must-read for anyone who recognizes that the way he or she communicates in professional encounters, as well as in personal ones, can be improved. With Karten’s useful insights and practical techniques, this book will change not only how you communicate but also how you think about communication.

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Page Count

441

Publisher

Addison-Wesley

Published Date

ISBN 10

0133488705

ISBN 13

9780133488708

Changing How You Manage and Communicate Change

Focusing on the human side of change

By: Naomi Karten

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Changing How You Manage and Communicate Change

Focusing on the human side of change

By: Naomi Karten

Having spent most of her career working in and with IT organizations, Naomi Karten has written this book for IT professionals and those who work with IT. These groups are the primary audience and the context for most of the examples and stories. But everything in the book applies to any line of work, even if it doesn't entail contact with IT.

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Page Count

178

Publisher

IT Governance Ltd

Published Date

ISBN 10

1905356951

ISBN 13

9781905356959

Communication Gaps and How to Close Them

By: Naomi Karten

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Communication Gaps and How to Close Them

By: Naomi Karten

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Page Count

441

Publisher

Addison-Wesley

Published Date

ISBN 10

0133488705

ISBN 13

9780133488708

Managing Expectations

Working with People Who Want More, Better, Faster, Sooner, NOW!

By: Naomi Karten

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Managing Expectations

Working with People Who Want More, Better, Faster, Sooner, NOW!

By: Naomi Karten

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Solve jigsaw puzzle

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Page Count

277

Publisher

Addison-Wesley

Published Date

ISBN 10

0133488667

ISBN 13

9780133488661

Changing How You Manage and Communicate Change

Focusing on the human side of change

By: Naomi Karten

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Changing How You Manage and Communicate Change

Focusing on the human side of change

By: Naomi Karten

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Solve jigsaw puzzle

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Page Count

178

Publisher

IT Governance Ltd

Published Date

ISBN 10

1905356951

ISBN 13

9781905356959

Maps of Medieval Thought

The Hereford Paradigm

By: Naomi Reed Kline

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Maps of Medieval Thought

The Hereford Paradigm

By: Naomi Reed Kline

Mappa mundi texts and images present a panorama of the medieval world-view, c.1300; the Hereford map studied in close detail. Filled with information and lore, mappae mundi present an encyclopaedic panorama of the conceptual "landscape" of the middle ages. Previously objects of study for cartographers and geographers, the value of medieval maps to scholars in other fields is now recognised and this book, written from an art historical perspective, illuminates the medieval view of the world represented in a group of maps of c.1300. Naomi Kline's detailed examination of the literary, visual, oral and textual evidence of the Hereford mappa mundi and others like it, such as the Psalter Maps, the '"Sawley Map", and the Ebstorf Map, places them within the larger context of medieval art and intellectual history. The mappa mundi in Hereford cathedral is at the heart of this study: it has more than one thousand texts and images of geographical subjects, monuments, animals, plants, peoples, biblical sites and incidents, legendary material, historical information and much more; distinctions between "real" and "fantastic" are fluid; time and space are telescoped, presenting past, present, and future. Naomi Kline provides, for the first time, a full and detailed analysis of the images and texts of the Hereford map which, thus deciphered, allow comparison with related mappae mundi as well as with other texts and images. NAOMI REED KLINE is Professor of Art History at Plymouth State College.

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Page Count

277

Publisher

Boydell Press

Published Date

ISBN 10

0851159370

ISBN 13

9780851159379

Presentation Skills for Technical Professionals

Achieving Excellence

By: Naomi Karten

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Presentation Skills for Technical Professionals

Achieving Excellence

By: Naomi Karten

If you have ever tried to get out of giving a presentation because of nerves, or if you feel there is room for improvement in your presentation techniques, then Presentation Skills for Technical Professionals is for you. This book gives you invaluable tips on how to make your presentation clear and accessible, how to interact with your audience and how to retain their interest while keeping your anxiety under control. Naomi Karten has used her vast experience - both positive and negative - on the front lines of public speaking to provide key advice (and many chuckles!) in this engrossing read for the technical professional.

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Page Count

226

Publisher

Itgp

Published Date

ISBN 10

1849280746

ISBN 13

9781849280747

Book's by Naomi Karten

Managing Expectations

Managing Expectations

Communication Gaps and How to Close Them

Communication Gaps and How to Close Them

Changing How You Manage and Communicate Change

Changing How You Manage and Communicate Change

Communication Gaps and How to Close Them

Communication Gaps and How to Close Them

Managing Expectations

Managing Expectations

Changing How You Manage and Communicate Change

Changing How You Manage and Communicate Change

Maps of Medieval Thought

Maps of Medieval Thought

Presentation Skills for Technical Professionals

Presentation Skills for Technical Professionals

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