Morris Wilburn's Books

Linking Customer and Employee Satisfaction to the Bottom Line

A Comprehensive Guide to Establishing the Impact of Customer and Employee Satisfaction on Critical Business Outcomes

By: Derek R. Allen,Morris Wilburn

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Linking Customer and Employee Satisfaction to the Bottom Line

A Comprehensive Guide to Establishing the Impact of Customer and Employee Satisfaction on Critical Business Outcomes

By: Derek R. Allen,Morris Wilburn

Most organizations recognize the impact that both customer and employee satisfaction have on overall financial performance. Actually acting on that information is the hard part. That is the focus of Linking Customer and Employee Satisfaction to the Bottom Line, which focuses on the relationship between customer satisfaction and tangible business outcomes like market share, revenue, and profitability. Intended for advanced service quality managers and marketing researchers with more than a modest exposure to statistical data analysis, this book provides a comprehensive overview of how these data may be related to critical business outcomes. Perhaps more importantly, researchers with mature customer satisfaction systems may use the techniques described in this book to maximize the value of their existing programs. While no technique or methodology can guarantee a strong link between customer satisfaction and key business outcomes, this book can ensure that appropriate scales, variables, and assumptions are used.

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Page Count

257

Publisher

Quality Press

Published Date

ISBN 10

0873899474

ISBN 13

9780873899475

A Comprehensive Guide to Outdoor Sculpture in Texas

By: Carol Morris Little

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A Comprehensive Guide to Outdoor Sculpture in Texas

By: Carol Morris Little

Traces the history of outdoor sculpture in Texas, and features brief descriptions of over eight hundred works, each with the artist's name, birth date, and nationality, the sculpture's date, type, size, material, location, and source of funding, and comments. Grouped by city.

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Page Count

520

Publisher

University of Texas Press

Published Date

ISBN 10

0292760361

ISBN 13

9780292760363

Mississippi State Cases

Vol. 2

By: J. S. Morris

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Mississippi State Cases

Vol. 2

By: J. S. Morris

Reprint of the original, first published in 1872. The publishing house Anatiposi publishes historical books as reprints. Due to their age, these books may have missing pages or inferior quality. Our aim is to preserve these books and make them available to the public so that they do not get lost.

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Page Count

934

Publisher

BoD – Books on Demand

Published Date

ISBN 10

3382804158

ISBN 13

9783382804152

The Diary of a Professional Experiencer

An Autobiographical Journey Into the Evolution of an Acting System

By: Eric Morris

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The Diary of a Professional Experiencer

An Autobiographical Journey Into the Evolution of an Acting System

By: Eric Morris

The Diary of a Professional Experiencer is the sixth in a series of books written by Eric Morris. Unlike his other books, this is a very personal account of his frustrations and struggles as he strives to discover how the actor creates reality on the stage or in film. Though the style is autobiographical, this is, nevertheless, a book about acting. It details the specific discoveries and breakthroughs in the evolution of what Morris believes is the most complete acting system to date. The old adage, Necessity is the mother of invention, truly describes his drive to discover, explore, and experiment with incredible techniques for liberating the actor so that acting goes beyond the conventional into the experiential. The book also chronicles Morris' encounters with many famous teachers, actors, directors, producers, and writers, as well as not-so-famous people, who influenced, challenged, and inspired him on his journey. It starts with Morris' early childhood and growing-up years in Chicago and goes on to describe the trials and tribulations of pursuing a career in Hollywood, as well as the fulfillment that comes from creating a truly life-changing approach to living and acting.

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Page Count

532

Publisher

SCB Distributors

Published Date

ISBN 10

0983629927

ISBN 13

9780983629924

South Texas Family 1907 - 1976

Job Well Done

By: Morris Ridgway,Florence L Ridgway

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South Texas Family 1907 - 1976

Job Well Done

By: Morris Ridgway,Florence L Ridgway

A history of a Texas Family from early 1900’s. Morris grew up on a Ranch in Frio County. Florence grew up in Gonzales County. A student of Texas history

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Page Count

204

Publisher

Archway Publishing

Published Date

ISBN 10

1665735058

ISBN 13

9781665735056

Electronics Packaging Forum

Volume Two

By: James E. Morris

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Electronics Packaging Forum

Volume Two

By: James E. Morris

Each May, the Continuing Education Division of the T.J.Watson School of Engineering, Applied Science and Technology at the State University of New York at Binghamton sponsors an Annual Symposium in Electronics Packaging in cooperation with local professional societies (IEEE, ASME, SME, IEPS) and UnlPEG (the University-Industry Partnership for Economic Growth.) Each volume of this Electronics Packaging Forum series is based on the the preceding Symposium, with Volume Two based on the 1990 presentations. The Preface to Volume One included a brief definition of the broad scope of the electronics packaging field with some comments on why it has recently assumed such a more prominent priority for research and development. Those remarks will not be repeated here; at this point it is assumed that the reader is a professional in the packaging field, or possibly a student of one of the many academic disciplines which contribute to it. It is worthwhile repeating the series objectives, however, so the reader will be clear as to what might be expected by way of content and level of each chapter.

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Page Count

459

Publisher

Springer Science & Business Media

Published Date

ISBN 10

9400904398

ISBN 13

9789400904392

After All, It's Only a Game

By: Willie Morris,Lynn Green Root

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After All, It's Only a Game

By: Willie Morris,Lynn Green Root

Perhaps better than any other writer Willie Morris can evoke the fleeting era of placid southern summers and simple truths, a halcyon season before television imprisoned our lives. This collection of sports stories, a mixture of fiction and memoir, restores that evanescent time for an hour or so. Each story focuses locally upon details that figure in a larger landscape and in the bigger game. This is a book that not only will entertain but also will open floodgates of memory. "It's about time passing", Morris says, "and about the way a writer looks back on those days. About the vulnerabilities of being young. About the pain and the fear and the adventure - don't leave that out. And about wanting to be a hero, if only for a moment". In these poignant, sometimes rollicking, stories of youth and athletics the games of football, baseball, and basketball provide the arenas for the tests that youth must endure. Morris captures elusive, keenly sensed feelings that rise from recollection and establishes himself in that stream of distinguished American writers whose sports stories illuminate the human conditions of fear, courage, loneliness, and victory in defeat. "Sports were so much apart of my growing up, of my becoming a man, that they are now apart of me", Morris says. In a foreword Rick Cleveland, a columnist for the Jackson Clarion-Ledger, gives insight into Willie Morris's love of athletics. Lynn Green Root's ten vivid illustrations capture the moods and feelings of Morris's stories, and both author and artist revive again for the reader that timeless period which youth feels will last forever and which adults mourn as the best years of their lives.

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Page Count

104

Published Date

ISBN 10

0878056009

ISBN 13

9780878056002

Book's by Morris Wilburn

Linking Customer and Employee Satisfaction to the Bottom Line

Linking Customer and Employee Satisfaction to the Bottom Line

A Comprehensive Guide to Outdoor Sculpture in Texas

A Comprehensive Guide to Outdoor Sculpture in Texas

Mississippi State Cases

Mississippi State Cases

The Diary of a Professional Experiencer

The Diary of a Professional Experiencer

South Texas Family 1907 - 1976

South Texas Family 1907 - 1976

Electronics Packaging Forum

Electronics Packaging Forum

After All, It's Only a Game

After All, It's Only a Game

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