Perhaps it is not true that there will always be war. Perhaps, one day, humanity will succeed in taming its savage nature so that peace for all humanity will not be merely a pious hope but a concrete reality. Perhaps, on day, we will all be angels. But until then, there will be war¾and humanity, being what it is, will always form graven images to give life to its greatest hopes and fears. Because our modern age is "scientific" does not make us immune to this reality. And those images will always take on a life their own. And, lo, there was TEK. He is the latest in a long tradition of militant deities. But before this god can take his rightful place at the head of the pantheon, he has to survive the not-so-low-tech efforts of jealous older gods to destroy him. Featuring stories by Mike Resnick, Jody Lynn Nye, Katherine Kurtz, Diane Duane, and other great military SF storytellers. At the publisher's request, this title is sold without DRM (Digital Rights Management).
Most organizations recognize the impact that both customer and employee satisfaction have on overall financial performance. Actually acting on that information is the hard part. That is the focus of Linking Customer and Employee Satisfaction to the Bottom Line, which focuses on the relationship between customer satisfaction and tangible business outcomes like market share, revenue, and profitability. Intended for advanced service quality managers and marketing researchers with more than a modest exposure to statistical data analysis, this book provides a comprehensive overview of how these data may be related to critical business outcomes. Perhaps more importantly, researchers with mature customer satisfaction systems may use the techniques described in this book to maximize the value of their existing programs. While no technique or methodology can guarantee a strong link between customer satisfaction and key business outcomes, this book can ensure that appropriate scales, variables, and assumptions are used.
Although Robert Morris (1734-1806), "the Financier of the American Revolution," was a signer of the Declaration of Independence, the Articles of Confederation, and the Constitution, a powerful committee chairman in the Continental Congress, an important figure in Pennsylvania politics, and perhaps the most prominent businessman of his day, he is today least known of the great national leaders of the Revolutionary era.This oversight is being rectified by this definitive publication project that transcribes and carefully annotates the Office of Finance diary, correspondence, and other official papers written by Morris during his administration as superintendent of finance from 1781 to 1784.
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