“Activists and rap stars, abolitionists and pioneers, inventors and scientists surge with life throughout this thrilling and comprehensive work.” —Jennifer Maritza McCauley, National Endowment for the Arts Fellow A #1 Bestseller in Teen & Young Adult 21st Century U.S. History We are familiar with a handful of African Americans who are mentioned in American history books, but there are also countless others who do not get recognized in mainstream media. Their actions may not have appeared to shake the world, but their contributions to shifting American culture were just as groundbreaking. The achievements of the Black Americans included in this book range from athletic to artistic, literary to scientific. Their biographies vary greatly, but each one contributes to the course of Black history and its influence on the greater world. Their stories encourage readers, especially teenage boys and girls, to find their own path to change. Monique L. Jones’s The Book of Awesome Black Americans is more than a Black history book. It’s a celebration of Black people. In this book, you will find: Amazing role models who brought on change by using their gifts and passions to overcome societal barriersStories mainstream media failed to mention that are sure to inspire, motivate, and educate readers of all backgroundsTestimonies that demonstrate how American culture thrives when it celebrates diversity and promotes inclusiveness “Belongs on every coffee table in America. Monique Jones packs her book with astonishing stories of bravery, grit, and joy. The astonishing anecdotes of overlooked personalities and heroes will ensure you never look at history the same again. Who says history has to be boring?” —Li Lai, founder of Mediaversity Reviews
A concise yet comprehensive survey of Greek literature over 12 centuries is provided in this volume. It ranges from Homer's epics to authors from the imperial period and up to Justinian.
More than fifty years after most Canadian women received the right to vote, very few women were elected as members of Parliament and none came from Quebec. Canada's 1972 federal election marked a refreshing transition. Twice as many female candidates ran for office than in the previous election, and, of the five women elected to the House of Commons that year, three Liberal Party candidates – Monique Bégin, Albanie Morin, and Jeanne Sauvé – shared the honour of being the first Quebec women MPs. In this riveting memoir of a trailblazing female politician, Monique Bégin tells the story of her journey into politics and beyond. Born in Italy, Bégin spent her childhood in France and Portugal before arriving in Montreal as a refugee of the Second World War. In 1967, she was swept into the world of politics when she became executive secretary of the Royal Commission on the Status of Women. Inspired by Pierre Trudeau, she then ran for the House of Commons and served in various cabinet positions, ultimately spearheading the landmark Canada Health Act before retiring to pursue a career in academia. Offering a revealing glimpse into the pervading sexism of Canadian public life, Ladies, Upstairs! details the experiences of a feisty, candid outsider who, through sheer fortitude, intelligence, and hard work, became minister of health and welfare, a university dean, a sought-after member for commissions of inquiry, and an international expert on public health. The voice of a woman in a male world, a francophone among anglophones, and a skeptical politician, Ladies, Upstairs! provides a fascinating account of one of Canada's most impressive federal ministers and her discoveries through the decades.
The “powerful” (Michelle Alexander) exploration of the harsh and harmful experiences confronting Black girls in schools, and how we can instead orient schools toward their flourishing On the day fifteen-year-old Diamond from the Bay Area stopped going to school, she was expelled for lashing out at peers who constantly harassed and teased her for something everyone on the staff had missed: she was being trafficked for sex. After months on the run, she was arrested and sent to a detention center for violating a court order to attend school. In a work that Lisa Delpit calls “imperative reading,” Monique W. Morris chronicles the experiences of Black girls across the country whose complex lives are misunderstood, highly judged—by teachers, administrators, and the justice system—and degraded by the very institutions charged with helping them flourish. Painting “a chilling picture of the plight of black girls and women today” (The Atlantic), Morris exposes a world of confined potential and supports the rising movement to challenge the policies, practices, and cultural illiteracy that push countless students out of school and into unhealthy, unstable, and often unsafe futures. At a moment when Black girls are the fastest growing population in the juvenile justice system, Pushout is truly a book “for everyone who cares about children” (Washington Post). Book cover photograph by Brittsense/brittsense.com.
This domestic abuse survivor’s memoir shares an “engaging, powerful, and ultimately shocking story" of a bad marriage that ended in attempted murder (Lundy Bancroft, author of The Joyous Recovery). Monique Faison, the daughter of San Diego Charger’s football great Earl Faison, married her high school sweetheart soon after she discovered she was pregnant with his child. Her relationship with Chris had always been shaky, but his verbal abuse only increased—and then gave way to physical attacks. Eventually, Monique took their children and left. That was when the stalking and serious threats began. Nothing stopped him—not protection injunctions, police warnings, or even arrests. One fateful Monday morning, Chris kidnapped Monique in front of her children. After a nightmarish car ride that involved car crashes and rape, Chris beat her on the head with a shovel and abandoned her brutalized body in the woods, presuming she was dead. But playing dead was what saved her life.
Voices from the Lower Deck examines the role of folklore as the instrument of integration and bonding for the ordinary seafarer during the Age of Sail. Mainly based on contemporary sailors narratives and historical and folkloric texts, the book evokes common themes: the harsh environment, the cruel discipline, the brutal way of life, and the release of onshore carousing and whoring, but also the coordinated work and effort of daily tasks and the tremendous pride of seeing themselves as unique men against a background of landlubbers. The psychological and physical survival of these disparate men from many origins depended on their rapid integration into the common culture––the folklore and the folkways––of what historians have called “the wooden world.”
Authorizing Shakespeare on Film and Television examines recent film and television transformations of William Shakespeare's drama by focusing on the ways in which modern directors acknowledge and respond to the perceived authority of Shakespeare as author, text, cultural icon, theatrical tradition, and academic institution. This study explores two central questions. First, what efforts do directors make to justify their adaptations and assert an interpretive authority of their own? Second, how do those self-authorizing gestures impact upon the construction of gender, class, and ethnic identity within the filmed adaptations of Shakespeare's plays? The chosen films and television series considered take a wide range of approaches to the adaptative process - some faithfully preserve the words of Shakespeare; others jettison the Early Modern language in favor of contemporary idiom; some recreate the geographic and historical specificity of the original plays, and others transplant the plot to fresh settings. The wealth of extra-textual material now available with film and television distribution and the numerous website tie-ins and interviews offer the critic a mine of material for accessing the ways in which directors perceive the looming Shakespearean shadow and justify their projects. Authorizing Shakespeare on Film and Television places these directorial claims alongside the film and television plotting and aesthetic to investigate how such authorizing gestures shape the presentation of gender, class, and ethnicity.
Fifteen-year-old Diamond stopped going to school the day she was expelled for lashing out at peers who constantly harassed and teased her for something everyone on the staff had missed: she was being trafficked for sex. After months on the run, she was arrested and sent to a detention center for violating a court order to attend school. Just 16 percent of female students, Black girls make up more than one-third of all girls with a school-related arrest. The first trade book to tell these untold stories, Pushout exposes a world of confined potential and supports the growing movement to address the policies, practices, and cultural illiteracy that push countless students out of school and into unhealthy, unstable, and often unsafe futures. For four years Monique W. Morris, author of Black Stats, chronicled the experiences of black girls across the country whose intricate lives are misunderstood, highly judged—by teachers, administrators, and the justice system—and degraded by the very institutions charged with helping them flourish. Morris shows how, despite obstacles, stigmas, stereotypes, and despair, black girls still find ways to breathe remarkable dignity into their lives in classrooms, juvenile facilities, and beyond.
During a weeklong exclusive marriage retreat, three couples seek spiritual intervention and guidance. Secrets have been exposed, and all has hit the fan. Journey with these couples as they travel on the road to mending and rebuilding their torn relationships. Lives will forever be changed, and some souls will be redeemed. But can these couples really forgive and forget?
This thought-provoking study by historian Monique Laney focuses on the U.S. government–assisted integration of German rocket specialists and their families into a small southern community soon after World War II. In 1950, Wernher von Braun and his team of rocket experts relocated to Huntsville, Alabama, a town that would celebrate the team, despite their essential role in the recent Nazi war effort, for their contributions to the U.S. Army missile program and later to NASA’s space program. Based on oral histories, provided by members of the African American and Jewish communities, and by the rocketeers’ families, co-workers, friends, and neighbors, Laney’s book demonstrates how the histories of German Nazism and Jim Crow in the American South intertwine in narratives about the past. This is a critical reassessment of a singular time that links the Cold War, the Space Race, and the Civil Rights era while addressing important issues of transnational science and technology, and asking Americans to consider their country’s own history of racism when reflecting on the Nazi past.
Nathan and Lynne own a warm and spacious home in Valley, Pennsylvania. Nathan is a college graduate and works full time as an insurance broker with State Insurance Company. Lynne is a licensed cosmetologist and owns and operates a hair salon out of the basement of their home. Lynne is Nathan's high school sweetheart, wife and the mother of his two children: Nathan Jr. and Diamond. Behind closed doors, Nathan is the worst kind of man when he is intoxicated and high; but for the sake of her children and fear for her life, Lynne stays. One day, Lynne sees Nathan sitting in his car with a young Italian woman named Patricia. Lynne takes a double take and stretches her eyes wide to be sure of what she sees. Instinct kicks in and Lynne dashes up the block to attack Patricia. After the fight, the family falls apart and Lynne relocates downtown. Valarie, Lynne's next door neighbor, becomes a huge help and a friend. A beauty, Valarie allows men take care of her and her three children: Kira, Kamal, and Angel. Without the financial support of her husband and the loss of hair clients, Lynne and her children plummet into poverty. In the name of survival, Lynne steps out and runs into Andre, the father of three boys and the ex-lover of Nika. A woman scorn, Nika goes above and beyond to cause problems for Lynne and Andre. The misfortune intensifies with the death of Lynne's mother, Sarah and the pregnancy of Nathan's woman, Patricia. In the midst of the confusion, Junior gravitates to the streets looking to make his own way. How will Lynne handle the stress of being a single mother? Will Valarie's men prove to be more trouble than they are worth? How is Junior affected by his father's absence? Journey with Lynne and Valarie as they raise: Angel a: A Gem.
Journey behind the scenes of the Harry Potter and Fantastic Beasts films in this stunning visual guide to wands, their makers, and the characters who mastered them! This expanded edition of Harry Potter: The Wand Collection provides a comprehensive look into beloved characters of the wizarding world and their wands. In the Harry Potter and Fantastic Beasts film series, each wand is as unique as the witch or wizard who wields it. Whether talon-shaped like Bellatrix Lestrange’s or simple and elegant like Hermione Granger’s, each wand was designed and crafted by the filmmakers to reflect its owner’s identity. Harry Potter and Fantastic Beasts: The Wands of the Wizarding World includes thrilling insights on magical characters and wands from all 8 Harry Potter films, as well as the Fantastic Beasts series. An in-depth visual guide to the wands of the wizarding world, read detailed profiles of each wand, view stunning exclusive photography, and learn about wand statistics, insights from cast and crew, and other filmmaking secrets from the Warner Bros. archive. This updated and expanded collectible volume is an ideal resource both for wand-wielding fans looking to learn the history behind these beloved items and for the next generation of aspiring Hogwarts students eager to start their journey into the wizarding world. 70+ WANDS: Showcases dozens of wands, from Bellatrix Lestrange’s talon-shaped wand to the simple and elegant wand wielded by Hermione Granger STUNNING IMAGES: This in-depth visual guide features stunning exclusive photography of Harry Potter and Fantastic Beasts characters’ wands COMPREHENSIVE GUIDE: Harry Potter and Fantastic Beasts: The Wands of the Wizarding World features all your favorite magical characters and their wands from both Harry Potter and Fantastic Beasts film series EXCLUSIVE INTERVIEWS: Featuring behind-the-scenes insights from the real-life wandmakers—the concept artists and prop makers who created the wands COMPLETE YOUR COLLECTION: Pair this visual guide with Harry Potter: The Film Vault: The Complete Series, Fantastic Beasts: The Crimes of Grindelwald: Movie Magic, and Fantastic Beasts: The Secrets of Dumbledore: Movie Magic OFFICIALLY LICENSED: Created in collaboration with the Warner Bros. Entertainment
This paper analyzes various linkages and interconnections between gender inequality and the macroeconomy. The prevalence of gender inequality, particularly the presence of gender gaps in the labor force and in economic opportunities, can weigh on and impede inclusive growth. The precise nature of gender gaps varies, but in the majority of countries there are differences between men and women in decision-making power, economic participation, access to opportunities, and social norms and expectations. The analysis shows that gender gaps in pay and in access to resources, occupations, and credit, among other things, not only have negative microeconomic effects on women but also imply large costs for the aggregate economy. Differences in economic outcomes may be a consequence of unequal opportunities and enabling conditions for men and women and for boys and girls. Raising female participation could provide an important boost to growth, but women face two hurdles in participating in the workforce in Japan.
When no one stands up to a bully, can anyone be truly safe? “Weaves together a tender and poignant coming-of-age story with a powerful narrative.” —Lyn Yeowart, author of The Silent Listener Tormented at school, ten-year-old Jane wants a best friend more than anything. Her wish is answered when Acacia moves in next door, and a carefree summer break beckons. Yet as their friendship blossoms and secrets are shared, Acacia remains stubbornly guarded about her home life, especially when it comes to her mother’s new boyfriend Daryl, a Harley-riding ladies’ man. At a neighborhood party, Jane stumbles onto a disturbing scene involving Daryl and is coerced into silence. Frightened and confused, she stays quiet, but when sounds of violence start emerging from Acacia’s house, she hopes an adult will intervene. Instead, everyone turns a blind eye. Jane’s own family seems to be deteriorating into chaos too, as if the darkness in Acacia’s house is spreading like ripples in a pond. It will end in disaster if no one acts, and it may end in tragedy if someone does . . . “A brave and hugely necessary book.” —Tabitha Bird, author of The Emporium of Imagination
This book is a collection of my life experiences of dating after a divorce, going through a divorce and details advice on how to survive and start over.
Increasing Diversity in Gifted Education provides guidance for meeting the educational needs of high-potential students across many racial, ethnic, language, and economic groups as well as some categories of disability. Using this book, educators of high potential and gifted students from backgrounds that are traditionally underrepresented and underserved in gifted and advanced instructional settings, can guide these students to achieve and make significant contributions to all aspects of American society. Practitioners will also gain the information and knowledge needed to increase the identification of culturally, linguistically, and ethnically diverse (CLED) and twice-exceptional students for gifted education programs and services.
In The Neglected Transition, Monique B. Mitchell explores children's experiences of loss and ambiguity as they transition into foster care, as well as the questions they ask during this critical life transition. By joining children on this courageous and meaningful journey, readers will discover an illuminating, inspirational path of healing.
This book discusses the contents, function and readership of Greek papyri containing mythical catalogues, stories of the Mythographus Homericus, and summaries of "Iliad, Odyssey," tragedies, comedies, and poems of Callimachus. All the papyrus texts discussed are included.
This book allows you, the reader, to go inside me, spiritually speaking. Inside, you find out what is really on my mind, heart, and soul. This is me letting you all see I poetically talk to God and how God talks to me.
Biblical Guidance for Tough Conversations on Race Early in their friendship, Monique and Krista faced what felt like insurmountable barriers in their discussions about race and racism. Rather than retreating into avoidant silence or escalating tension until they burned down their friendship, they learned to face those difficult conversations together—because as children of God, they saw each other as worth it. Walking in Unity is about bringing Christ-centered answers to issues of race and racism. Drawing a clear distinction between the secular culture's instructions for agreement and Scripture's call for unity, authors Monique Duson and Krista Bontrager explore what the Bible really says about racial harmony and how Christians ultimately find their common identity in Christ. Avoiding cheap platitudes, Monique and Krista help you explore the tough issues that the larger culture has brought into our churches, such as historic racial injustices, systemic racism, and the call for reparations. As you employ this Christ-centered model for unity, you will find nuanced insights and practical guidelines for engaging the divisive issues of today with the love and truth found only in Jesus.
This new edition of what has rapidly become the pre-eminent work on the role of municipal law in investment treaty arbitration is justified not only by the accelerating appearance of investment treaty awards but also by the continuing, serious flaws in the application of international law by investment treaty arbitral tribunals. As a matter of international law, arbitrators need to be attentive to the circumstances where municipal law supplies the necessary substantive legal rule. They will find this book to be the best guide to this complex challenge. The author has maintained the overall structure of the first edition and added a new chapter on Article 42 of the ICSID Convention. Certain descriptions and arguments have been rethought and revised to clarify their significance and their applicability. The treatment focuses on the role of municipal law in providing the substance for concepts such as contracts, property rights, and shareholders’ rights, which are relevant in the international investment treaty context but are not regulated under international law. Among the complex questions considered are the following: - If the application of international law requires a renvoi to municipal law, how should that renvoi be conducted? - In investment disputes, what role, if any, should municipal law have in assessing State attribution under international law? - Should shareholders receive compensation for damages suffered by their company due to a violation of an international obligation vis-à-vis the company? - Does a contractual right exist to foreign investment ‘property’? - Under what conditions may a violation of municipal law become internationally wrongful? - May foreign investors rely on ‘expectations’ as an autonomous source of rights in investment treaty disputes? - Does an alleged breach of an umbrella clause transform a breach of contract claim covered by municipal law into an international law claim? The chapters answer these and many other questions in extraordinary depth, drawing on detailed analyses of the issues and implications posed by major relevant cases and arbitral decisions. The author’s analysis of the unavoidable interaction of municipal law and international law in investment treaty arbitration – and the consequences stemming from rejecting the application of municipal law when relevant – will continue to prove of immeasurable value to arbitrators, arbitration counsel, corporate counsel, and scholars of international law.
This book explores the notable roles that contemporary British artists of African descent have played in the multicultural context of postwar Britain. In four key case studies— Magdalene Odundo, Veronica Ryan, Mary Evans, and Maria Amidu—Monique Kerman charts their impact through analysis of works, activities, and exhibitions. The author elucidates each of the artists’ creative response to their unique experience and examines how their work engages with issues of history, identity, diaspora, and the distillation of diverse cultural sources. The study also includes a comparative discussion of art broadly defined as “black British,” in order to question assumptions concerning racial and ethnic identities that the artists often negotiate through their works—particularly the expectation or “burden” of representing minority or marginalized communities. Readers are thus challenged to unburden the artists herein and celebrate their work on its own terms.
This book provides a comprehensive overview of the history of ideas about the sun and the stars, from antiquity to modern times. Two theoretical astrophysicists who have been active in the field since the early 1960s tell the story in fluent prose. About half of the book covers most of the theoretical research done from 1940 to the close of the twentieth century, a large body of work that has to date been little explored by historians. The first chapter, which outlines the period from about 3000 B.C. to 1700 A.D., shows that at every stage in history human beings have had a particular understanding of the sun and stars, and that this has continually evolved over the centuries. Next the authors systematically address the immense mass of observations astronomy accumulated from the early seventeenth century to the early twentieth. The remaining four chapters examine the history of the field from the physicists perspective, the emphasis being on theoretical work from the mid-1840s to the late 1990s--from thermodynamics to quantum mechanics, from nuclear physics and magnetohydrodynamics to the remarkable advances through to the late 1960s, and finally, to more recent theoretical work. Intended mainly for students and teachers of astronomy, this book will also be a useful reference for practicing astronomers and scientifically curious general readers.
Kevin Thomas is an eighteen year boy that is drafted into the Vietnam War shortly after his brother Seth returns from the war. Seth is medical discharged with an amputated let that earns him a purple heart. Over in the country of Vietnam, Kevin for the first time in his young life falls in love with a teenage Veitnamese girl that he meets in the chaotic big city of Saigon on his first weekend pass in the Army.
This book focuses on the process of commercialisation and innovation management in small firms. Although commercialisation and new product development (NPD) has been covered quite extensively, relatively little attention has been given to how small-to-medium enterprises (SMEs) engage with these issues. The book explores this topic in depth, taking a close look at the reasons why decisions are made and mapping this behaviour against established theories and “best practice” models of NPD and commercialisation. The book uses case studies to analyse the relationship between entrepreneurial decision- making and commercialisation, and investigates how and why NPD and commercialisation decisions are made, which offers valuable insights from both a theoretical and applied perspective.
How should democratic societies define justice for cultural minority groups, and how might such justice be secured? This book is a nuanced and judicious response to a critical issue in political theory—the challenge of according equal respect and recognition to minority groups and accommodating their claims for special cultural rights and arrangements.Monique Deveaux contends that liberal theorists fail to grant enough importance to identity and the content of cultural life in their attempts to conceive of political institutions for plural societies. She takes to task the spectrum of theories on pluralism, from weak and strong theories of tolerance through neutralist liberalism to comprehensive liberalism, and finally to arguments for deliberative politics that build on Jürgen Habermas's discourse ethics. The solution proposed here is "deliberative liberalism," which incorporates both critically reconceived principles of deliberative democracy and central liberal norms of consent and respect. Cultural conflicts in democratic societies include clashes involving Aboriginal peoples, ethnic and linguistic minorities, and recent immigrant groups in Europe, North America, and Australia. Drawing on examples from several countries, Deveaux concludes that genuine respect and recognition for cultural minorities requires full inclusion in existing institutions and the right to help shape the political culture of their own societies through democratic dialogue and deliberation.
At the beginning of the eighteenth century, the German literary establishment considered the novel the contemptible entertainment of the uneducated. By the end of the century, the novel had eclipsed the epic poem as the most appropriate genre for depicting humankind and its preoccupations. The story of the novel's emergence as a respected and productive artistic genre is intimately bound up with the vicissitudes of the most popular of all German baroque works, Hans Jacob Christoffel von Grimmelshausen's (1621/22-1676) Der abentheurliche Simplicissimus: Teutsch (1668/69). Between 1756 and 1785, Simplicissimus quietly found its way into bookshops three times in radically different forms, in adaptations that were not, as critics have asserted, arbitrary, but quite purposeful. This investigation discusses the ways in which this canonical text was reworked to reflect the thinking of leading - and warring - Enlightenment aestheticians. At the genre war's end, the novel emerged triumphant and Simplicissimus adaptations had been instrumental in securing the victory; the multi-faceted Simplicissimus had served as a vehicle for reifying theoretical positions in the conflicts. For, as the social and aesthetic climate shifted radically, Grimmelshausen's work not only survived, but took on new life in the most important literary campaign of the century.
When a female musician is found murdered on a small tropical island, after a string of similar deaths, outraged local women take matters into their own hands. The quiet calm of Ash Wednesday morning. Carnival is over. Everyone on the small island of St. Colibri is sleeping peacefully. Everyone except Sora Tanaka, a young pan player lying under the cannonball tree. Sora, a professional musician, had been visiting St. Colibri to take part in the island’s famous steel pan competition. But Sora isn’t asleep; she’s dead: brutally murdered, and still in her costume. And as the women of this island know all too well, Sora is far from the first woman to be killed, and she probably won’t be the last, either. In fact, the problem of women being killed on the island is so bad, there’s even a dedicated unit within the police department: OMWEN, the Office for Murdered Women, headed by Inspector Cuthbert Loveday. In this powerful new rewriting of the detective novel, Sora’s death is the last straw and the beginning of something much larger, a "revolution" some are calling it. The event draws together four women who have never before seen each other as allies: a friend of the victim, the organizer of a sex workers’ collective, a local activist, and the prime minister’s wife. Tenderly, sometimes hilariously, Passiontide chronicles how these women join forces and find new ways to help one another.
Though women’s employment patterns in Europe have been changing drastically over several decades, the repercussions of this social revolution are just beginning to garner serious attention. Many scholars have presumed that diversity and change in women’s employment is based on the structures of welfare states and women’s responses to economic incentives and disincentives to join the workforce; How Welfare States Care provides in-depth analysis of women’s employment and childcare patterns, taxation, social security, and maternity leave provisions in order to show this logic does not hold. Combining economic, sociological, and psychological insights, Kremer demonstrates that care is embedded in welfare states and that European women are motivated by culturally and morally-shaped ideals of care that are embedded in welfare states—and less by economic reality.
Describes the life of the First Lady of South Vietnam, a glamorous, sexy and controversial figure known as the “Dragon Lady” who lived in exile after a U.S.-backed coup killed her husband and brother-in-law during the Vietnam War.
After graduation, the real world can be an intimidating and foreign place for college graduates. Sure, theyÆve spent the past four years cramming for exams, writing essays, and reading books, but they did so in the twentysomething bubble of their college campuses. This guide fixes these problems by covering everything the recent grad needs to know in order to get in and get ahead in corporate life. Authors Bridget Graham and Monique Reidy break down the process of entering the professional world, including how to: Create the perfect resume Nail the interview Dress properly Be articulate and poised Carry on water-cooler appropriate conversation With this guide, young people everywhere will develop the well-spoken poise, confidence, and professional attitude needed to succeed in the real world.
Everybody’s life tells a story but most of them are stories unheard and untold. It’s not what people think but how you really feel; some people have the same story but scared to speak out. If you never remember anything else remember to always hold head up stick your chest out cause your life has just begun. In this book you will fi nd that life is like a poem, so sit back and enjoy as I take you on a ride down to a place called memory lane now don’t you think it’s time. One hundred percent of this book is true. I hope some will inspire you. So once again the time has come for you to open this book. You can laugh, cry, and agree with me because life is like a poem.
Leadership has the single biggest impact on customer experience. Does your team take care of your customers as well as you would like? Does the team feel you care about them as much as you do for your customers? Customer and employee experience are inextricably linked, and this book emphasises the importance of both. Monique Richardson draws on decades of experience and examples of exceptional service-driven leaders and organisations across all sectors to show that caring for your people is at the heart of all service leadership. Happy customers are the result of a happy team. This book is full of practical ideas and actions that are a roadmap for you to become an exceptional service leader. If you’re ready to elevate the customer and employee experience in your organisation, then this is the book for you. Valuable insights will help you improve your team’s performance, create happy customers and ultimately drive business success.
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